Val & Mike's Auto Repair

★★★★★
Monday - Friday 7:30 a.m. - 5:30 p.m.
  • 17662 Metzler Lane #A

    Huntington Beach, CA 92647

    Map & Directions
  • 714-375-3145

About Val & Mike's Auto Repair

Categories
  • Automotive Repair
  • Tires
  • Oil Changes
  • Transmission Repair
Details
  • Auto Diagnostics
Hours
M-F 7:30am-5:30pm, Sa-Su Closed
Payment Options
  • American Express
  • Discover
  • MasterCard
  • Visa
  • Check
  • Invoice
  • Cash

Automotive

Automotive
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Shop Owners
    Tire Brands We Offer
    Smog Testing & Repair Services
    Parts & Lubricants
      4.5 10
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      .

      I went to Mike??s Auto Service based on the recommendation of a tow truck operator who described the mechanic as ??old school? and trustworthy, little did I know what ??old school? really meant. My car was towed in, met Mike, the owner, seemed to be a nice enough guy, all was good. That is until the next day when I was informed that my 93 Explorer needed a starter and since I was towed in I was pretty much stuck. Mike??s Auto Service charged me $214 for a $100 part and billed their labor at $120 per hour for 1.2 hours equaling $156 for a grand total of $347.93! I understand that times are hard and shops have to make a profit, but marking up this part over 100% and charging $120 per hour (more than the local Ford Dealership, or frankly anyone I have ever heard of) is gouging, plain and simple.

      1
      ★☆☆☆☆

      I went to Mike??s Auto Service based on the recommendation of a tow truck operator who described the mechanic as ??old school? and trustworthy, little did I know what ??old school? really meant. My car was towed in, met Mike, the owner, seemed to be a nice enough guy, all was good. That is until the next day when I was informed that my 93 Explorer needed a starter and since I was towed in I was pretty much stuck. Mike??s Auto Service charged me $214 for a $100 part and billed their labor at $120 per hour for 1.2 hours equaling $156 for a grand total of $347.93! I understand that times are hard and shops have to make a profit, but marking up this part over 100% and charging $120 per hour (more than the local Ford Dealership, or frankly anyone I have ever heard of) is gouging, plain and simple.

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      0 out of 1 people found this review helpful.

      Business Response:

      We appreciate that Michael gave Mikeā??s Auto Service a try. He acknowledged that we communicated the cost of the repair to him and that we received his approval prior to initiating service. Consumers always have the choice to authorize the work after the estimate has been provided. As a reputable auto repair shop, we always receive the customerā??s approval prior to diagnosing and repairing the car. Although we agree lower priced parts can be found online, we know from experience that low-cost, low-quality parts eventually lead to a lower level of satisfaction. Our approach to customer service includes the use of high quality parts, backed by warranties, which make for a long-lasting repair. Our service included much more than just removing and replacing his starter. The total labor charged also included testing his electrical system and diagnosing the problem. We also provided a thorough vehicle inspection at no cost. Since we are an approved AAA Shop, we happily included his AAA discount. It's important to understand that no one is ever ā??stuckā? at any auto repair facility. All customers have the right to refuse service and move their cars to the repair facility of their choice.
      .

      Great auto service-personal and specialized-they are so well organized-they send friendly reminders for oil changes. They always do a thorough inspection of the entire car and update us on the need for brakes or other important repairs-Thanks for all that special attention!!

      5
      ★★★★★

      Great auto service-personal and specialized-they are so well organized-they send friendly reminders for oil changes. They always do a thorough inspection of the entire car and update us on the need for brakes or other important repairs-Thanks for all that special attention!!

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      1 out of 1 people found this review helpful.

      .

      My husband suggested we take our cars to Mike's Auto Service years ago after his company started using them for work cars. That was almost 15 years ago. They continue to provide great service, follow up, educate and care about their customers. I cannot imagine taking my van anywhere else! We recommend Mike & Val to everyone!

      5
      ★★★★★

      My husband suggested we take our cars to Mike's Auto Service years ago after his company started using them for work cars. That was almost 15 years ago. They continue to provide great service, follow up, educate and care about their customers. I cannot imagine taking my van anywhere else! We recommend Mike & Val to everyone!

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      1 out of 1 people found this review helpful.

      .

      I highly recommend Mikes Auto Service. They have worked on my cars for over 8 years. I appreciate their Customer Service and Mike always takes the time explain the problem and the fix.

      5
      ★★★★★

      I highly recommend Mikes Auto Service. They have worked on my cars for over 8 years. I appreciate their Customer Service and Mike always takes the time explain the problem and the fix.

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      1 out of 1 people found this review helpful.

      .

      I recommend Mike to all my friends. He is a knowledgeable honest mechanic. He also tries to save you money. My wife's 12 year old car needed extensive repairs. Mike found some refurbished parts that worked great but were cheaper than factory replacements.

      5
      ★★★★★

      I recommend Mike to all my friends. He is a knowledgeable honest mechanic. He also tries to save you money. My wife's 12 year old car needed extensive repairs. Mike found some refurbished parts that worked great but were cheaper than factory replacements.

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      1 out of 1 people found this review helpful.

      .

      The title says it all! It's been such a long time since I've been able to find any great auto mechanics. (or even Good ones). It was so refreshing after being referred to Mike's Auto by a neighbor. So many times women are taken advantage of (or at least feel that way) at repair shops. Great, honest service at a reasonable price.

      5
      ★★★★★

      The title says it all! It's been such a long time since I've been able to find any great auto mechanics. (or even Good ones). It was so refreshing after being referred to Mike's Auto by a neighbor. So many times women are taken advantage of (or at least feel that way) at repair shops. Great, honest service at a reasonable price.

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      1 out of 1 people found this review helpful.

      .

      I had extensive work done on my car a couple of years ago and they were very good. I would recommend them to anyone in the area. They are close to where I live and resonable.

      4
      ★★★★☆

      I had extensive work done on my car a couple of years ago and they were very good. I would recommend them to anyone in the area. They are close to where I live and resonable.

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      1 out of 1 people found this review helpful.

      .

      My car was making a strange sound for about a month. I took it to the usual "big name" auto service centers. I was told everything from bad struts to a bad transmission. Frustrated with the inconsistencies and high costs of these types of repairs, I searched for a local mechanic I could trust. I took it to Mike's and they determined it to be a $2 axle nut. They replaced it and the noise went away. I was told that the axle would need to be replaced as well, but would last a few months. They were right. A few months later I had another strange noise and after replacing the axle the noise went away.

      The mechanics are trustworthy and care about the customer just as much as they care about the car. They are extremely knowledgeable and don't pressure you into unnecessary repairs. I've been going to Mike's for about a year now and always get outstanding service.

      5
      ★★★★★

      My car was making a strange sound for about a month. I took it to the usual "big name" auto service centers. I was told everything from bad struts to a bad transmission. Frustrated with the inconsistencies and high costs of these types of repairs, I searched for a local mechanic I could trust. I took it to Mike's and they determined it to be a $2 axle nut. They replaced it and the noise went away. I was told that the axle would need to be replaced as well, but would last a few months. They were right. A few months later I had another strange noise and after replacing the axle the noise went away.

      The mechanics are trustworthy and care about the customer just as much as they care about the car. They are extremely knowledgeable and don't pressure you into unnecessary repairs. I've been going to Mike's for about a year now and always get outstanding service.

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      1 out of 1 people found this review helpful.

      .

      Last time I look my car to Mikes Auto Service for a starter up problem. I find that they are very honest and very professional with their work. They went all over the problems and suggest which one need to be fix and which one can DIY. Other place would just milk me all they can, but not Mikes Auto Service.

      5
      ★★★★★

      Last time I look my car to Mikes Auto Service for a starter up problem. I find that they are very honest and very professional with their work. They went all over the problems and suggest which one need to be fix and which one can DIY. Other place would just milk me all they can, but not Mikes Auto Service.

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      1 out of 1 people found this review helpful.

      .

      I have had to take my car here a few times, and Im SO thankful to have finally found an auto mechanic I can trust! They are honest, fair in price, and do a great job. Very friendly staff, explain everything in detail, and their pricing is very reasonable.

      5
      ★★★★★

      I have had to take my car here a few times, and Im SO thankful to have finally found an auto mechanic I can trust! They are honest, fair in price, and do a great job. Very friendly staff, explain everything in detail, and their pricing is very reasonable.

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      1 out of 1 people found this review helpful.

      Message from Val & Mike's Auto Repair

      As customer service is the first priority to all auto owners, Val and Mikeā€™s Auto Service is proud of the association with the Automobile Club of Southern California. Val and Mikeā€™s Auto Service has carried an eleven-year title as an approved AAA Facility proudly achieving 100% on their Customer Satisfaction Surveys for the last 10 years. By using the highest quality replacement parts, Val & Mikeā€™s Auto Service offers a 24 month or 24K mile warranty and as a certified ConfidencePlus service center, the work they perform is covered nationally to assure peace-of-mind to their customers. Both programs reinforce the continuous message to the female client of a shop that can be trusted and stands behind their work.

      More about Val & Mike's Auto Repair

      Val &Mikeā€™s Auto Service, Inc. has been providing the Huntington Beach and the Orange County area with quality automotive services and repairs since 1994. For more than 19 years the business has earned a reputation for honesty, competency and assurance, treating customers the way they want to be treated with courtesy and integrity. Val & Mikeā€™s Auto Service practice a strong commitment to its customers and have earned a coveted niche of a family owned, female friendly business. Val & Mikeā€™s Auto Service is a comfortable, clean, welcoming environment that eases customersā€™ minds from the complex explanation and high pressure sales of many automotive repair establishments. The simplistic philosophy of being a ā€œproblem solverā€ not a ā€œsellerā€ allows Val & Mikeā€™s Auto Service clients to have a clearer understanding of their vehicleā€™s problem in order to make informed repair decisions.

       

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