Best Western Dry Creek Inn

★☆☆☆☆
  • 198 Dry Creek Rd

    Healdsburg, CA 95448

    Map & Directions
  • 707-433-0300

About Best Western Dry Creek Inn

Categories
  • Hotels & Motels
Hours
M-Su 24hr
Phones
  • Fax (707-433-1129)

Hotels & Travel

Hotels & Travel
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I stayed here as we are having a wedding in wine country and were checking on hotels for our guests to stay at (we informed some guests about this hotel, but after reading some reviews, we wanted to stay here to check on the property/our recommendation). Now, let me preface this by saying that I travel every week for work both domestically and internationally and have seen pretty much every type of room and situation. In summary, this was probably the worst hotel I have ever stayed at. When I travel to third world countries, I expect the room to be a little rough and take precautions by bringing slippers, etc, now this place takes to the next level in both lack of cleanliness and SERVICE (more to come). \r\n\r\nOk, our experience...we check in on a Thursday night around 1:00 a.m. as our flight was delayed, we were a little shocked by the dirtiness of the carpets after check-in, but in any event, we were happy to put our heads down. The next morning we get up at dawn, leave by 9:00 a.m. and are in meetings all day. When we return at 5:00 p.m., we come back to our room and see that it has not been made up. Thus, I call the front desk to inform them that we need room service. I am told by the front desk that the maid staff is gone for the day and he could ""send a maintenance worker to TRY to clean the room if I like"" (can you believe that??? TRY to clean it). Thus, as anyone would do, I informed him that room service is a basic service of any hotel and I asked for the manager. I was informed that he was on break and has been working all day and cannot meet right now. As such, this prompted me to walk down to the office and attempt to resolve the situation. After a bit of time, I met the manager, cancelled my second night, cancelled my wedding guests reservations for the following month, and re-booked everyone at the Hilton and check into a competing hotel (Hilton Santa Rosa) and had an excellent stay at the Hilton.\r\n\r\nAgain, let me stress, I was never upset during the situation, as I have traveled every week for over 10 years and come to get used to special situations. However, this one really stands out for several reasons: 1st, the hotel is a complete pit. 2nd, the good reviews must be written by the owners or a service, 3rd, they did not provide basic services, 4th, made no effort to resolve the issues and finally 5th, was never even offered an apology for the inconvenience.\r\n\r\nWorst stay of my life to date...and yes, I have stayed in hotels in Burma, Laos and Nicaragua.\r\n\r\nAVOID, camping without a tent is much better!!!! Don't trust the good reviews as I would highly doubt the validity of the authors.

0
★☆☆☆☆

I stayed here as we are having a wedding in wine country and were checking on hotels for our guests to stay at (we informed some guests about this hotel, but after reading some reviews, we wanted to stay here to check on the property/our recommendation). Now, let me preface this by saying that I travel every week for work both domestically and internationally and have seen pretty much every type of room and situation. In summary, this was probably the worst hotel I have ever stayed at. When I travel to third world countries, I expect the room to be a little rough and take precautions by bringing slippers, etc, now this place takes to the next level in both lack of cleanliness and SERVICE (more to come). \r\n\r\nOk, our experience...we check in on a Thursday night around 1:00 a.m. as our flight was delayed, we were a little shocked by the dirtiness of the carpets after check-in, but in any event, we were happy to put our heads down. The next morning we get up at dawn, leave by 9:00 a.m. and are in meetings all day. When we return at 5:00 p.m., we come back to our room and see that it has not been made up. Thus, I call the front desk to inform them that we need room service. I am told by the front desk that the maid staff is gone for the day and he could ""send a maintenance worker to TRY to clean the room if I like"" (can you believe that??? TRY to clean it). Thus, as anyone would do, I informed him that room service is a basic service of any hotel and I asked for the manager. I was informed that he was on break and has been working all day and cannot meet right now. As such, this prompted me to walk down to the office and attempt to resolve the situation. After a bit of time, I met the manager, cancelled my second night, cancelled my wedding guests reservations for the following month, and re-booked everyone at the Hilton and check into a competing hotel (Hilton Santa Rosa) and had an excellent stay at the Hilton.\r\n\r\nAgain, let me stress, I was never upset during the situation, as I have traveled every week for over 10 years and come to get used to special situations. However, this one really stands out for several reasons: 1st, the hotel is a complete pit. 2nd, the good reviews must be written by the owners or a service, 3rd, they did not provide basic services, 4th, made no effort to resolve the issues and finally 5th, was never even offered an apology for the inconvenience.\r\n\r\nWorst stay of my life to date...and yes, I have stayed in hotels in Burma, Laos and Nicaragua.\r\n\r\nAVOID, camping without a tent is much better!!!! Don't trust the good reviews as I would highly doubt the validity of the authors.

Pros: Location

Cons: Management

Message from Best Western Dry Creek Inn

Located in Healdsburg,CA, the Best Western Dry Creek Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

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