VCA Pets First Animal Hospital

★★★☆☆
Visit Your Neighborhood VCA
  • 9201 Staples Mill Rd.

    Richmond, VA 23228

    Map & Directions
  • 804-250-1617

About VCA Pets First Animal Hospital

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Details
Hours
Mon - Fri 7:30 am - 6:00 pm, Sat 8:30 am - 1:30 pm, Sun Closed

Pets & Animals

Pets & Animals
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The only reason I don't give them 5 stars is the fact they do not use Kit4cat intead of the horrible Nosorb stuff...

4
★★★★☆

The only reason I don't give them 5 stars is the fact they do not use Kit4cat intead of the horrible Nosorb stuff...

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My first visit there was actually ok besides the fact that they were trying to give my cat every shot/ med possible. They also wanted to charge me for vaccines he already had. I pointed this out ( they also had this info on paper) and they fixed the estimate, which was nearly $350. Dr. Thompson was wonderful with they cat and answered all types of questions. In the end, I did not have all the money for the test they wanted to run so they said if I came back within 30 days then the $50 visitation fee would be waved . Sounds great right....

The next visit was within 20-23 days. I told them I was here to get multiple test done to my cat that they recommended . I also asked if they could look into why he has been sneezing so much. The front desk receptionist then said that since I asked about the cats sneezing that in fact I WOULD have to pay the $50 visitation fee ?! Even though the test were for a check up on a string of illnesses they couldn't just peek and make sure sneezing is not a serious problem/ symptom? I quite simply asked that because I mentioned he sneezes beforehand I now get charged a visit, even tho I have written confirmation of a free visit? The receptionist then went back and talked to 'someone' who stated that they WILL NOT look into the cats sneezing if I was not willing to pay the visitation fee! So I said fine don't check it if thats how you feel....
I decided to leave my cat for the test at which she then brings me the estimate. (Last visit we worked the estimate down to $140.) The estimate she brings me is now $250-275. ONCE AGAIN, I caught them trying to give my cat vaccines that he has already been givin and they have record of this ! I ended up paying $180. Wait there's more ....
At this point I am livid, and said I would be back shortly when my cat was ready to go back for the test ( the receptionist said she would notify me when that was, so I could go with and that it may take 45 mins ). She then states " No, it'll only take 5 mins". (?) It didnt take 5 mins, more like 45 as she stated originally. And no one told me when my pet actually went back into one of the rooms. Oh, we're not done...
A vet then brings my cat out and claims they could not get a urine sample. Tells me to replace my cats litter box with Nosorb pellets and extract his urine and bring it back . Really?! WHAT DID I JUS PAY YOU FOR IF IM THE ONE EXTRACTING CAT PISS?! I'd rather wait awhile longer and have 'professionals' try as opposed to me making multiple trips to the vet not to mention me using a pipette to extract my own cats urine.Oh, not to mention my cat will not urinate on the Nosorb pellets ( they did not mention this or give tips to help this), and that the urine only has a shelf life of one hr in a tube(did not mention this either).

In closing, Dr. Thompson seems to genuinely care and my experience with her was a good one. The receptionist had a slight attitude because I was asking so many questions about expenses and she had to keep walking to and fro. And I feel I've already spent a couple hundered and gotten nothin in return but a lame chemistry set to extract cat urine. Like a full time worker has time to sit and watch my cat urinate, if I wanted to be at the beck and call of my pets bladder I would have gotten a dog. Thanks VCA .

My warning to others , check your estimate and make sure they are not just not feeding you crap because they know how much you/we care. My pet is new, I can only imagine how people attached to their pet for years can handle continue going here. I can say I will be lookin for a new vet ASAP.

2
★★☆☆☆

My first visit there was actually ok besides the fact that they were trying to give my cat every shot/ med possible. They also wanted to charge me for vaccines he already had. I pointed this out ( they also had this info on paper) and they fixed the estimate, which was nearly $350. Dr. Thompson was wonderful with they cat and answered all types of questions. In the end, I did not have all the money for the test they wanted to run so they said if I came back within 30 days then the $50 visitation fee would be waved . Sounds great right....

The next visit was within 20-23 days. I told them I was here to get multiple test done to my cat that they recommended . I also asked if they could look into why he has been sneezing so much. The front desk receptionist then said that since I asked about the cats sneezing that in fact I WOULD have to pay the $50 visitation fee ?! Even though the test were for a check up on a string of illnesses they couldn't just peek and make sure sneezing is not a serious problem/ symptom? I quite simply asked that because I mentioned he sneezes beforehand I now get charged a visit, even tho I have written confirmation of a free visit? The receptionist then went back and talked to 'someone' who stated that they WILL NOT look into the cats sneezing if I was not willing to pay the visitation fee! So I said fine don't check it if thats how you feel....
I decided to leave my cat for the test at which she then brings me the estimate. (Last visit we worked the estimate down to $140.) The estimate she brings me is now $250-275. ONCE AGAIN, I caught them trying to give my cat vaccines that he has already been givin and they have record of this ! I ended up paying $180. Wait there's more ....
At this point I am livid, and said I would be back shortly when my cat was ready to go back for the test ( the receptionist said she would notify me when that was, so I could go with and that it may take 45 mins ). She then states " No, it'll only take 5 mins". (?) It didnt take 5 mins, more like 45 as she stated originally. And no one told me when my pet actually went back into one of the rooms. Oh, we're not done...
A vet then brings my cat out and claims they could not get a urine sample. Tells me to replace my cats litter box with Nosorb pellets and extract his urine and bring it back . Really?! WHAT DID I JUS PAY YOU FOR IF IM THE ONE EXTRACTING CAT PISS?! I'd rather wait awhile longer and have 'professionals' try as opposed to me making multiple trips to the vet not to mention me using a pipette to extract my own cats urine.Oh, not to mention my cat will not urinate on the Nosorb pellets ( they did not mention this or give tips to help this), and that the urine only has a shelf life of one hr in a tube(did not mention this either).

In closing, Dr. Thompson seems to genuinely care and my experience with her was a good one. The receptionist had a slight attitude because I was asking so many questions about expenses and she had to keep walking to and fro. And I feel I've already spent a couple hundered and gotten nothin in return but a lame chemistry set to extract cat urine. Like a full time worker has time to sit and watch my cat urinate, if I wanted to be at the beck and call of my pets bladder I would have gotten a dog. Thanks VCA .

My warning to others , check your estimate and make sure they are not just not feeding you crap because they know how much you/we care. My pet is new, I can only imagine how people attached to their pet for years can handle continue going here. I can say I will be lookin for a new vet ASAP.

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1 out of 1 people found this review helpful.

.

I am totally in shock by some of the negative comments on here! I have been dealing w/ this clinic for a long time, and never have I had issues w/ my animals boarding or sitting in their OWN SHIT as 1 gentlemen said. Any time I have ever had an issue of any sort ( which wasnt a major one) I have never had a problem with the office manager. She went beyond and above to help me with any problem , making sure that I left happy ! Sounds as though this gentlemen was having a for shit day himself! I understand being upset about waiting an hour, but to go and bash the entire staff on a public search is insane. WHEN PEOPLE DECIDE TO BUY ANIMALS.. DO THEY FORGET THAT THEY COST A SMALL ARM AND LEG... ALMOST LIKE A CHILD WOULD. Trust me , every clinic is costly now days, just like any business the price has to go up to make a living. I could not have ask for better people to have taken care of my CRAZY dog ! WAY TO GO TO THE STAFF AT PET FIRST ANIMAL CLINIC.. I think you ROCK! INCLUDING THE OFFICE MANAGEMENT AND EVERYONE! WHAT A GREAT TEAM YOU ALL SEEM TO BE!

2
★★★★★

I am totally in shock by some of the negative comments on here! I have been dealing w/ this clinic for a long time, and never have I had issues w/ my animals boarding or sitting in their OWN SHIT as 1 gentlemen said. Any time I have ever had an issue of any sort ( which wasnt a major one) I have never had a problem with the office manager. She went beyond and above to help me with any problem , making sure that I left happy ! Sounds as though this gentlemen was having a for shit day himself! I understand being upset about waiting an hour, but to go and bash the entire staff on a public search is insane. WHEN PEOPLE DECIDE TO BUY ANIMALS.. DO THEY FORGET THAT THEY COST A SMALL ARM AND LEG... ALMOST LIKE A CHILD WOULD. Trust me , every clinic is costly now days, just like any business the price has to go up to make a living. I could not have ask for better people to have taken care of my CRAZY dog ! WAY TO GO TO THE STAFF AT PET FIRST ANIMAL CLINIC.. I think you ROCK! INCLUDING THE OFFICE MANAGEMENT AND EVERYONE! WHAT A GREAT TEAM YOU ALL SEEM TO BE!

Pros: EXCELLENT SERVICE

.

I have followed Dr. Thompson from her previous hospital to Pets First. Dr. Thompson is so caring and reasonable in her treatment of my animals. She always gives me an estimate before work is done, and if I can't pay for the fanciest way to treat the condition, she works with me to figure out how to treat the condition while keeping my financial situation in mind.

I can't imagine going to any other veterinarian.

5
★★★★★

I have followed Dr. Thompson from her previous hospital to Pets First. Dr. Thompson is so caring and reasonable in her treatment of my animals. She always gives me an estimate before work is done, and if I can't pay for the fanciest way to treat the condition, she works with me to figure out how to treat the condition while keeping my financial situation in mind.

I can't imagine going to any other veterinarian.

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Been taking my two dogs there for the last 18 months. even though they were on the expensive side, they were close by and I do like the (current) doctor there, Dr. Thompson. But I've had it with their boarding, and after a conversation with their ""customer relations"" manager, who was anything but helpful or courteous, I've decided that I have better places to drop $5K (which is about what I've spent there in the last 18 months between vaccines, spaying, boarding, exams, etc). The last two times I've boarded them, I've had issues. \n\nThe previous time, I showed up to pick my dogs up, and proceeded to wait over an hour for them as they needed baths because they were apparently covered in their feces. The fact that I showed up about an hour earlier then they anticipated up seemed to throw them for a loop, and I wonder if they weren't a mess for the entire weekend. These dogs, by the way, do not make it a practice to roll around in their own shit, so they either weren't let out regularly and had been forced to sleep in their cages covered in feces for a while, or a once in a lifetime occurrence occurred where both dogs crapped in their cages right before I picked them up, they decided to roll around in it, and it was just unfortunate timing for me coming to pick them up...you make the call.\n\nThis last time (and I just got home and I'm still fuming), I had them there for 4 days. I supply their food every time I drop them off, and for 4 feedings, at 3 cups/day, I gave them two bags each with 12 measured cups each. I asked them to feed them at around 11am every day. Well, when I pick them up, and double confirmed they were fed today...I'm given back a bag of food that I supplied them. Easily a days worth (when I got home, I measured out 8 cups). I was basically called a liar when I questioned how there could be left over food. The ""customer relations"" manager, a snide, heavy set woman, whose name alludes me right now (Kelly maybe? Started with a K), produced some scribble showing they were fed everyday at 8am. Well, maybe they were (mind you, I requested they be fed around 11am), but it wasn't with the food I supplied them. Furthermore, when I got my dogs home, you'd think they had been marooned on a desert island. They drank two bowls of water without looking up.\n\nWhen I spoke with the CM manager, she had the gall (after just paying $500 for this ""service""), to point out the previous time I left them there I had an issue as well...I said, ""Yea, I'm not partial to my dogs sleeping in shit"". Anyway, she was less than helpful, and downright rude and condescending, and frankly I wasn't going to waste my time talking to her and her attitude, when there really was no remedy. The dogs were still alive, they're home now, and I just won't bring them back there. It's unfortunate, because I did really like Dr. Thompson and her attention to the dogs. But the manager there made it abundantly clear that she was unconcerned with my issue, didn't value my dogs well being, nor the thousands I've spent there already and likely thousands more over the future. \n\nWell, there's plenty of options out there, and if you're considering a vet/boarding area for your animals, I would highly encourage you looking elsewhere. It seems I'm not the only one from this small sample or reviews here, and wish I'd seen something like this before I brought them there the first time.

0
★☆☆☆☆

Been taking my two dogs there for the last 18 months. even though they were on the expensive side, they were close by and I do like the (current) doctor there, Dr. Thompson. But I've had it with their boarding, and after a conversation with their ""customer relations"" manager, who was anything but helpful or courteous, I've decided that I have better places to drop $5K (which is about what I've spent there in the last 18 months between vaccines, spaying, boarding, exams, etc). The last two times I've boarded them, I've had issues. \n\nThe previous time, I showed up to pick my dogs up, and proceeded to wait over an hour for them as they needed baths because they were apparently covered in their feces. The fact that I showed up about an hour earlier then they anticipated up seemed to throw them for a loop, and I wonder if they weren't a mess for the entire weekend. These dogs, by the way, do not make it a practice to roll around in their own shit, so they either weren't let out regularly and had been forced to sleep in their cages covered in feces for a while, or a once in a lifetime occurrence occurred where both dogs crapped in their cages right before I picked them up, they decided to roll around in it, and it was just unfortunate timing for me coming to pick them up...you make the call.\n\nThis last time (and I just got home and I'm still fuming), I had them there for 4 days. I supply their food every time I drop them off, and for 4 feedings, at 3 cups/day, I gave them two bags each with 12 measured cups each. I asked them to feed them at around 11am every day. Well, when I pick them up, and double confirmed they were fed today...I'm given back a bag of food that I supplied them. Easily a days worth (when I got home, I measured out 8 cups). I was basically called a liar when I questioned how there could be left over food. The ""customer relations"" manager, a snide, heavy set woman, whose name alludes me right now (Kelly maybe? Started with a K), produced some scribble showing they were fed everyday at 8am. Well, maybe they were (mind you, I requested they be fed around 11am), but it wasn't with the food I supplied them. Furthermore, when I got my dogs home, you'd think they had been marooned on a desert island. They drank two bowls of water without looking up.\n\nWhen I spoke with the CM manager, she had the gall (after just paying $500 for this ""service""), to point out the previous time I left them there I had an issue as well...I said, ""Yea, I'm not partial to my dogs sleeping in shit"". Anyway, she was less than helpful, and downright rude and condescending, and frankly I wasn't going to waste my time talking to her and her attitude, when there really was no remedy. The dogs were still alive, they're home now, and I just won't bring them back there. It's unfortunate, because I did really like Dr. Thompson and her attention to the dogs. But the manager there made it abundantly clear that she was unconcerned with my issue, didn't value my dogs well being, nor the thousands I've spent there already and likely thousands more over the future. \n\nWell, there's plenty of options out there, and if you're considering a vet/boarding area for your animals, I would highly encourage you looking elsewhere. It seems I'm not the only one from this small sample or reviews here, and wish I'd seen something like this before I brought them there the first time.

Pros: Current doctor is excellend

Cons: Over-priced, inept management

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I take both of my dogs to Pets First and HAVE HAD A WONDERFUL EXPERIENCE EVERY TIME! I see Dr. Thompson each time and again have always been treated great by her and the employees. Apparently a lot of these reviewers have not been to a veterinarian in quite a while because office visits do not cost the same as they did 35 years ago. I have had to call late afternoon on a Saturday with an emergency and was able to be seen with my dog. Dr. Thompson even goes as far as to sit down on the floor to talk and play with my dogs. And for the "billing" situations, almost no veterinarians bill clients anymore, obviously there was a reason for that... a handful of people did not pay there invoices and now have ruined it for the rest of us, but oh well if you can not afford to pay vet bills then you should not have a pet. Pets are expensive just like children! Please do not listen to these people speaking nonsense on this page. I have again, only had wonderful experiences with this hospital.

5
★★★★★

I take both of my dogs to Pets First and HAVE HAD A WONDERFUL EXPERIENCE EVERY TIME! I see Dr. Thompson each time and again have always been treated great by her and the employees. Apparently a lot of these reviewers have not been to a veterinarian in quite a while because office visits do not cost the same as they did 35 years ago. I have had to call late afternoon on a Saturday with an emergency and was able to be seen with my dog. Dr. Thompson even goes as far as to sit down on the floor to talk and play with my dogs. And for the "billing" situations, almost no veterinarians bill clients anymore, obviously there was a reason for that... a handful of people did not pay there invoices and now have ruined it for the rest of us, but oh well if you can not afford to pay vet bills then you should not have a pet. Pets are expensive just like children! Please do not listen to these people speaking nonsense on this page. I have again, only had wonderful experiences with this hospital.

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0 out of 1 people found this review helpful.

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I was shocked to read the reviews that echoed my bad experiences. I took my injured cat to Pets First. After waiting for an hour and a half, animal control came and told me that my cat bit one of the handlers. Accused of possibly having rabies, I ended up in court. Just like the other reviewer. I thought I brought my cat in for care, instead she must have been abusively handled by the "care givers", if she even bit anyone at all. Round 2. Why I came back to Pets first I don't know. My cat, a different one, had a cat fight and had an abscess. He need to see a doctor quick. This is when I knew this was a money racket. They came to me with the itemized bill, the visit, exam, shaving the arm were already incurred, then they wanted to charge for every kind of shot and pill they could think of. I said NO! give the cat the antibiotics and that's all. The assistant tried to convince me that all the other items were very necessary but I said no again. She left and then the Vet comes in and tries to hard sell me, tries to make me feel like a bad person if I did accept the list of items totaling over $400. $12 amoxicilin and they wanted $35. I was ready to tear the vet a new one and start a picket line outside the store. I've had cats for over 35 years. I knew that the wound needed to be drained and that he would need antibiotics. Should only cost $80-$120. This was a good practice when Dr. Engel owned it. He is now at New Kent Animal Hospital, 2955 Pocahontas Trial, Quinton, VA 23141 Phone: 804-932-9170 not far at all for a Honest, Compassionate, and Fair doctor.

1
★☆☆☆☆

I was shocked to read the reviews that echoed my bad experiences. I took my injured cat to Pets First. After waiting for an hour and a half, animal control came and told me that my cat bit one of the handlers. Accused of possibly having rabies, I ended up in court. Just like the other reviewer. I thought I brought my cat in for care, instead she must have been abusively handled by the "care givers", if she even bit anyone at all. Round 2. Why I came back to Pets first I don't know. My cat, a different one, had a cat fight and had an abscess. He need to see a doctor quick. This is when I knew this was a money racket. They came to me with the itemized bill, the visit, exam, shaving the arm were already incurred, then they wanted to charge for every kind of shot and pill they could think of. I said NO! give the cat the antibiotics and that's all. The assistant tried to convince me that all the other items were very necessary but I said no again. She left and then the Vet comes in and tries to hard sell me, tries to make me feel like a bad person if I did accept the list of items totaling over $400. $12 amoxicilin and they wanted $35. I was ready to tear the vet a new one and start a picket line outside the store. I've had cats for over 35 years. I knew that the wound needed to be drained and that he would need antibiotics. Should only cost $80-$120. This was a good practice when Dr. Engel owned it. He is now at New Kent Animal Hospital, 2955 Pocahontas Trial, Quinton, VA 23141 Phone: 804-932-9170 not far at all for a Honest, Compassionate, and Fair doctor.

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2 out of 3 people found this review helpful.

.

...I love this practice and would bring my dog here without hesitation. In response to some of the posted complaints about money, let me first say price point is the owner's choice. Most clinics will give you estimates before any procedures are done, or give you quotes for how much meds or simple procedures (like nail cutting) will cost--but you have to ask you can't be complacent. If you are worried about cost, ASK first; I've done it on many occasions at this clinic and the receptionists have always been more than happy to get that information for me. If you don't like the dollar amount they quote you, move on to another practice but don't blame the clinic for price points that are set by the main corporation. Also, in case you been living in a cave for the past year, prices everywhere are increasing, so to feign shock over costs that are higher now than they have been in the past is really quite juvenile.

With respect to the staff---every time I go to the clinic I'm greeted by smiling faces. What's more important is my dog goes through the front door with his tail wagging. He loves the staff there and they always greet him by name. This staff cares deeply about the clients that walk through their front door; more so than many people will realize. To say they are disgruntled or unhappy due to the changes with the doctors at the clinic unfair and quite frankly is said in ignorance.

And for the record, Cinco is in the back room living the life of Riley. The rescued guinea pigs out front are now the hospital ambassadors.

5
★★★★★

...I love this practice and would bring my dog here without hesitation. In response to some of the posted complaints about money, let me first say price point is the owner's choice. Most clinics will give you estimates before any procedures are done, or give you quotes for how much meds or simple procedures (like nail cutting) will cost--but you have to ask you can't be complacent. If you are worried about cost, ASK first; I've done it on many occasions at this clinic and the receptionists have always been more than happy to get that information for me. If you don't like the dollar amount they quote you, move on to another practice but don't blame the clinic for price points that are set by the main corporation. Also, in case you been living in a cave for the past year, prices everywhere are increasing, so to feign shock over costs that are higher now than they have been in the past is really quite juvenile.

With respect to the staff---every time I go to the clinic I'm greeted by smiling faces. What's more important is my dog goes through the front door with his tail wagging. He loves the staff there and they always greet him by name. This staff cares deeply about the clients that walk through their front door; more so than many people will realize. To say they are disgruntled or unhappy due to the changes with the doctors at the clinic unfair and quite frankly is said in ignorance.

And for the record, Cinco is in the back room living the life of Riley. The rescued guinea pigs out front are now the hospital ambassadors.

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0 out of 1 people found this review helpful.

.

I must say that in the past I have wondered about the changes in employees , seems everytime I went in with my fiance's pets there was a new person /persons working there,and not always nice or smiling .I recently took my pet in on a Thursday, I had my days mixed up on the discount vaccine day. The receptionist was beyond helpful, and very kind, and informed me that it was Tuesdays that the clinic held those specials. She offered to make me an appt for the following Tuesday, and gave me an estimated detail of what everything would cost. Since I was already there, I went ahead with the shots, and took notice then that there was a new asst. as well, who was also beyond nice to deal with. I can only hope to see this staff stay longer, then I have seen past employees. They were not only very nice, caring , but helpful. And I was happy that I did GET my call back the following day as promised by the receptionist. What a great place to walk into and see smiling faces, and people whom seem to REALLY like their jobs, and really care for not only the owners but pets as well. KEEP UP THE WONDERFUL JOB, AND WHAT A GREAT TURN AROUND THIS CLINIC HAS TAKEN!! I have recently told my mother in law to be of the changes, as she was once a client there, and now she too plans to return. Thank you for the wonderful care all of you.

2
★★★★★

I must say that in the past I have wondered about the changes in employees , seems everytime I went in with my fiance's pets there was a new person /persons working there,and not always nice or smiling .I recently took my pet in on a Thursday, I had my days mixed up on the discount vaccine day. The receptionist was beyond helpful, and very kind, and informed me that it was Tuesdays that the clinic held those specials. She offered to make me an appt for the following Tuesday, and gave me an estimated detail of what everything would cost. Since I was already there, I went ahead with the shots, and took notice then that there was a new asst. as well, who was also beyond nice to deal with. I can only hope to see this staff stay longer, then I have seen past employees. They were not only very nice, caring , but helpful. And I was happy that I did GET my call back the following day as promised by the receptionist. What a great place to walk into and see smiling faces, and people whom seem to REALLY like their jobs, and really care for not only the owners but pets as well. KEEP UP THE WONDERFUL JOB, AND WHAT A GREAT TURN AROUND THIS CLINIC HAS TAKEN!! I have recently told my mother in law to be of the changes, as she was once a client there, and now she too plans to return. Thank you for the wonderful care all of you.

Pros: excellent customer service

Cons: has had big turn overs

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I am surprised to read some of the reviews below. I have been taking my beagle there for 2 years and started taking my new rescue beagle there when I adopted him a few months ago. For me, they have been nothing but wonderful. I see Dr. Thompson and she has gone out of her way and bent over backwards for me on many occasions. From doing extensive research to help me with solve an issue with my new rescue to beagle, to most importantly helping me with a really sick kitten I found. Not only did she do absolutely everything she could to try and nurture the kitty back to health, but when he didn't make it, she save me over $500 for the cost of the care. She went a step further and even sent me a card in the mail to send her condolences. She spends as much time with me as I need every time I see her, and is just so accommodating and nice. She is easy to reach, and always calls me back when I have a question. I think Dr. Thompson is wonderful and I would highly recommend her. The staff has always been nice to me and I think it's a very caring vet practice.

5
★★★★★

I am surprised to read some of the reviews below. I have been taking my beagle there for 2 years and started taking my new rescue beagle there when I adopted him a few months ago. For me, they have been nothing but wonderful. I see Dr. Thompson and she has gone out of her way and bent over backwards for me on many occasions. From doing extensive research to help me with solve an issue with my new rescue to beagle, to most importantly helping me with a really sick kitten I found. Not only did she do absolutely everything she could to try and nurture the kitty back to health, but when he didn't make it, she save me over $500 for the cost of the care. She went a step further and even sent me a card in the mail to send her condolences. She spends as much time with me as I need every time I see her, and is just so accommodating and nice. She is easy to reach, and always calls me back when I have a question. I think Dr. Thompson is wonderful and I would highly recommend her. The staff has always been nice to me and I think it's a very caring vet practice.

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First off i will admit that this place is a bit pricey, however, the doctor i've had caring for my pet has shown a genuine interest in his health and has even come out to talk to me about some of his issues and her thoughts on them (free) while i was in simply to pick up some medication. My pet has quite a few pretty serious health problems and these guys have been on top of it with great care and a genuine interest in the health of my pet. I can't ask for much more

4
★★★★☆

First off i will admit that this place is a bit pricey, however, the doctor i've had caring for my pet has shown a genuine interest in his health and has even come out to talk to me about some of his issues and her thoughts on them (free) while i was in simply to pick up some medication. My pet has quite a few pretty serious health problems and these guys have been on top of it with great care and a genuine interest in the health of my pet. I can't ask for much more

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.

After 7 yrs of bringing my dog here, I am looking for a new vet. I went in expecting to pay a reasonable amount for the annual exam/ vaccines (ranged $150-165 2007) and was hit with an estimate of at least twice that. $380+ which also included a scrape/biopsy of a minor skin problem. They wanted to include two skin tests and medication (without even getting the results of the scrape biopsy first). Over $15 for a nail clip? I can get one for $9 at Holiday Barn. Finally got the estimate down to just under $300. This is highway robbery, but the worst of it was hearing my dog yelping in the back while the procedures were done (this has never happened before, EVER).

This was a great clinic when Dr. Engle was there but has gone downhill since. While waiting for 3 rounds of estimate printouts and procedures to be done (waited 1.5 hrs in & out of the waiting room), probed the staff about the buyout of HealthyPet by VCA and I also complained about the price increases. Mostly got grumbles and eye rolls, never a good sign from staff. After I got home I googled the clinic to see what others are saying. Here's the link to what I found http://www.insiderpages.com/b/3722822750

AND, Chico the bird is no longer greeting customers. Wonder if he flew the coop as well?

1
★☆☆☆☆

After 7 yrs of bringing my dog here, I am looking for a new vet. I went in expecting to pay a reasonable amount for the annual exam/ vaccines (ranged $150-165 2007) and was hit with an estimate of at least twice that. $380+ which also included a scrape/biopsy of a minor skin problem. They wanted to include two skin tests and medication (without even getting the results of the scrape biopsy first). Over $15 for a nail clip? I can get one for $9 at Holiday Barn. Finally got the estimate down to just under $300. This is highway robbery, but the worst of it was hearing my dog yelping in the back while the procedures were done (this has never happened before, EVER).

This was a great clinic when Dr. Engle was there but has gone downhill since. While waiting for 3 rounds of estimate printouts and procedures to be done (waited 1.5 hrs in & out of the waiting room), probed the staff about the buyout of HealthyPet by VCA and I also complained about the price increases. Mostly got grumbles and eye rolls, never a good sign from staff. After I got home I googled the clinic to see what others are saying. Here's the link to what I found http://www.insiderpages.com/b/3722822750

AND, Chico the bird is no longer greeting customers. Wonder if he flew the coop as well?

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2 out of 3 people found this review helpful.

.

This vet clinic, that is quite over-priced, had a vet, Dr. Nesselrodt, that went so far as to call the police when I was one month late with my cat's vaccination. He mishandled the cat and she bit him, and he accused her (a 100% indoor cat) of having rabies. Anyhow, I was charged with a misdemeanor and he lost the business of all three of my cats. I would suggest that no one go to this vet clinic unless they are willing to risk having their pet quarantined (or worse, euthanized).

1
★☆☆☆☆

This vet clinic, that is quite over-priced, had a vet, Dr. Nesselrodt, that went so far as to call the police when I was one month late with my cat's vaccination. He mishandled the cat and she bit him, and he accused her (a 100% indoor cat) of having rabies. Anyhow, I was charged with a misdemeanor and he lost the business of all three of my cats. I would suggest that no one go to this vet clinic unless they are willing to risk having their pet quarantined (or worse, euthanized).

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2 out of 3 people found this review helpful.

.

Pet's First used to be the best clinic in town until the new Dr. came and changed everything. When you go in now expect to dish out $200, just for the yearly vaccines (all other vets are still about $100)And expect to get the run around when you want food or meds that your pet needs.Also if you come in as a walk in expect to be charged $96 for an after hours charge, and the new Dr. will make sure you aren't seen until after hours. make sure you go with her advice (whether it sounds ridiculous or not) or you will have to run in circles and jump through hoops for anything else you ever need. The new Dr. will charge a $45 office visit for almost everything (although this is NOT a veternarian must unless your pet is sick)You won't see the smiling familiar faces you have known for years because she has made the working conditions impossible and screwed up the clinic soooo much they all left. These are people who have worked there from 5-15 years!! What does that say about the clinic?

5
★★★★★

Pet's First used to be the best clinic in town until the new Dr. came and changed everything. When you go in now expect to dish out $200, just for the yearly vaccines (all other vets are still about $100)And expect to get the run around when you want food or meds that your pet needs.Also if you come in as a walk in expect to be charged $96 for an after hours charge, and the new Dr. will make sure you aren't seen until after hours. make sure you go with her advice (whether it sounds ridiculous or not) or you will have to run in circles and jump through hoops for anything else you ever need. The new Dr. will charge a $45 office visit for almost everything (although this is NOT a veternarian must unless your pet is sick)You won't see the smiling familiar faces you have known for years because she has made the working conditions impossible and screwed up the clinic soooo much they all left. These are people who have worked there from 5-15 years!! What does that say about the clinic?

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1 out of 2 people found this review helpful.

.

I have been with this vet for over 10 years but that ended today after I had to leave work early and drive across town to pay 11 stinking dollars. My daughter had taker her cat in and was 11 short on a 76 dollar bill. You would think that after being a customer for this long, and having spent thousands of dollars with them ( I used to run a rescue and believe me sometimes I would drop over a grand a visit) they could have taken care of this, but what's worse is they originally wanted to do surgery on the cat, for 400 bucks. I was a bit short on cash for that ( my original request was to bill me for the surgery) AGAIN 400 stinkin bucks with over 10 years of customer loyalty and references. They couldn't trust me for it?Don't get me wrong I understand why they don't bill, but there are times when you make allowances and bend the rules. Hey if they treated me like this, how will they treat you as a newbie?Time to move on.Stacy P.

1
★☆☆☆☆

I have been with this vet for over 10 years but that ended today after I had to leave work early and drive across town to pay 11 stinking dollars. My daughter had taker her cat in and was 11 short on a 76 dollar bill. You would think that after being a customer for this long, and having spent thousands of dollars with them ( I used to run a rescue and believe me sometimes I would drop over a grand a visit) they could have taken care of this, but what's worse is they originally wanted to do surgery on the cat, for 400 bucks. I was a bit short on cash for that ( my original request was to bill me for the surgery) AGAIN 400 stinkin bucks with over 10 years of customer loyalty and references. They couldn't trust me for it?Don't get me wrong I understand why they don't bill, but there are times when you make allowances and bend the rules. Hey if they treated me like this, how will they treat you as a newbie?Time to move on.Stacy P.

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3 out of 3 people found this review helpful.

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My Dog Ruffin now going on 8yrs knows no other Veterinarians save those at Pet's First. He has had nothing but healthy experiences, He has been neutered, had a hernia repair, two teeth cleanings, & one cyst removed. He seems all the better for it. I heard no complaints but only tail wagging when we get near the front door.
I've had a second experience at this facility. I once rescued a loose neighborhood dog and after keeping it for a while & hoping to put it up for adoption I noted she begin to get sick. Her symptoms became worse daily, then almost hourly. I took her to several area Vets who wanted to do test but the senior Vet at Pet's First recognized Distemper immediately & outlined what could be done & the odds of "making it". I remember as treatment began to look futile I called the facility one night & got the "on call Vet". She took the time to talk it out with me on a personal level & gave me real encouragement & we continued on. Well to make a long story short, Sevy is now a happy & healthy dog living with his new adopted parents.
What can I say = 4 + stars-

4
★★★★☆

My Dog Ruffin now going on 8yrs knows no other Veterinarians save those at Pet's First. He has had nothing but healthy experiences, He has been neutered, had a hernia repair, two teeth cleanings, & one cyst removed. He seems all the better for it. I heard no complaints but only tail wagging when we get near the front door.
I've had a second experience at this facility. I once rescued a loose neighborhood dog and after keeping it for a while & hoping to put it up for adoption I noted she begin to get sick. Her symptoms became worse daily, then almost hourly. I took her to several area Vets who wanted to do test but the senior Vet at Pet's First recognized Distemper immediately & outlined what could be done & the odds of "making it". I remember as treatment began to look futile I called the facility one night & got the "on call Vet". She took the time to talk it out with me on a personal level & gave me real encouragement & we continued on. Well to make a long story short, Sevy is now a happy & healthy dog living with his new adopted parents.
What can I say = 4 + stars-

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1 out of 1 people found this review helpful.

.

I am convinced that every incompetent and ill-mannered person is a sure hire at this location. Most of the office staff is...well let me just say rude, that's me being nice. The vets come and go and all have been equally as rude as well as completely incompetent. I feel beat up and exhausted after every visit.
I??ve been with them for about 5 years, the first 2 not so bad but now?the service continues decline rapidly!
It??s time to move on.
I have 1 pooch that requires constant blood work as she is on rimadyl and other pain meds for arthritis. The others are all in good health and only require routine visits. Any suggestions?

2
★★☆☆☆

I am convinced that every incompetent and ill-mannered person is a sure hire at this location. Most of the office staff is...well let me just say rude, that's me being nice. The vets come and go and all have been equally as rude as well as completely incompetent. I feel beat up and exhausted after every visit.
I??ve been with them for about 5 years, the first 2 not so bad but now?the service continues decline rapidly!
It??s time to move on.
I have 1 pooch that requires constant blood work as she is on rimadyl and other pain meds for arthritis. The others are all in good health and only require routine visits. Any suggestions?

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3 out of 3 people found this review helpful.

.

Took my beagle to pet first in may/2007 because she was having some type of problem,She keep trying to get to her tail area and being over weight she was having problems doing so and we knew there was definitely a problem and she seemed very uncomfortable. So we decided to take her to pet first on staples mill road because it was close and convenient to get to. I went through the normal procedure with the paperwork because of being a new customer and waited to see the vet. They took us to the exam room and the vet came in and I explained my dogs problem and she examined her and then told me to wait back in the lobby. After a short period the lady at the desk game me a printed out estimate and I of course I agreed because my dog was still sick at that point, So back in the room we go again and the vet comes back in and does the treatment and takes her blood work and once again me and the dog are back in the lobby waiting. The vet calls us back in the room and shows me the indicator chart on the blood work and tells me the liver range is very high and asks me if the dog has gotten into any toxin's, At this point I am in shock because I did not expect my dog had a liver illness. Then she tells me that the only way to really tell if there is a problem is to take x rays and if I wanted that done to go back in the lobby and they would give me another estimate, I went back in the lobby and waited with my dog holding back tears because I am traumatized at this point. Finally the lady at the desk gives me another estimate for the next treatment and x rays ect. And I agreed because I love my animal and I wanted to know what was going on. So I agreed and they took my dog in the back for about 45 minutes and finally I was called back in the exam room and the vet showed me the x rays and was explaining to me on the x ray screen what her liver looked like and how bad of shape my dog might be in and she told me that I would be getting a call within the next few days with the results. Which I never received any call so I called back and was told the results haven't come back yet and I had paid them $421.09 it seems for nothing.So in August of 2007 three months later I took my dog to another vet as she was having the same problem, This vet took her in and cleaned out her anal sac and took blood work,I took the dog home and she slept like a baby that night and the next day she was acting like a new puppy again and the vet called me two days later and said her liver levels were normal and it only cost $64.35 and my dog isn't dying after all. So the moral of the story is do not take your animal to Pets First on staples mill road you will get ripped off like I did.

1
★☆☆☆☆

Took my beagle to pet first in may/2007 because she was having some type of problem,She keep trying to get to her tail area and being over weight she was having problems doing so and we knew there was definitely a problem and she seemed very uncomfortable. So we decided to take her to pet first on staples mill road because it was close and convenient to get to. I went through the normal procedure with the paperwork because of being a new customer and waited to see the vet. They took us to the exam room and the vet came in and I explained my dogs problem and she examined her and then told me to wait back in the lobby. After a short period the lady at the desk game me a printed out estimate and I of course I agreed because my dog was still sick at that point, So back in the room we go again and the vet comes back in and does the treatment and takes her blood work and once again me and the dog are back in the lobby waiting. The vet calls us back in the room and shows me the indicator chart on the blood work and tells me the liver range is very high and asks me if the dog has gotten into any toxin's, At this point I am in shock because I did not expect my dog had a liver illness. Then she tells me that the only way to really tell if there is a problem is to take x rays and if I wanted that done to go back in the lobby and they would give me another estimate, I went back in the lobby and waited with my dog holding back tears because I am traumatized at this point. Finally the lady at the desk gives me another estimate for the next treatment and x rays ect. And I agreed because I love my animal and I wanted to know what was going on. So I agreed and they took my dog in the back for about 45 minutes and finally I was called back in the exam room and the vet showed me the x rays and was explaining to me on the x ray screen what her liver looked like and how bad of shape my dog might be in and she told me that I would be getting a call within the next few days with the results. Which I never received any call so I called back and was told the results haven't come back yet and I had paid them $421.09 it seems for nothing.So in August of 2007 three months later I took my dog to another vet as she was having the same problem, This vet took her in and cleaned out her anal sac and took blood work,I took the dog home and she slept like a baby that night and the next day she was acting like a new puppy again and the vet called me two days later and said her liver levels were normal and it only cost $64.35 and my dog isn't dying after all. So the moral of the story is do not take your animal to Pets First on staples mill road you will get ripped off like I did.

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3 out of 3 people found this review helpful.

.

First off, this vet is ONLY concerned with money and how much they can make off of you. If you are someone with tons of money and only normal "routine" issues with you pet, then this place may be ok for you.

Now if you love and car for your pet, DON'T take them here. I took my pet in for a bladder incontinence issue and ended up paying $600 for the visit and a complete workup of tests (only three tests had anything to do with the bladder issue, found this out by researching the technical mumbo jumbo names for the tests on the invoice). They also over charge for any "preventative" medicine for heartworms, ticks and other creatures, by about $30-$50.

To top this all off I waited for 2.5 hours in the waiting room just to be told here are some meds to treat for "blood in the pee" but we don't know what is wrong with him. Why give me meds to treat for the unkown?

Also during my 2.5 hours wait in the lobby, the staff managed to pressure a customer who was plain as day mentally challenged to do an extra $150 worth of shots, tests, and supply upsells. This woman brought her dog in to get a simple rabies shot! Even after this woman explained she was limit on funds they still hounded her to do un-needed things to her pet, such as a Bordetella shot (which is to prevent Kennel Cough if you board your pet, after asking this woman myself she said she doesn't board her pet).

To top this off a couple came in during my wait in the lobby with their "exotic" coconut rat who had a cyst removed from his ear 2 weeks prior at this vet and the cyst had grown back, or wasn't completely removed. The staff informed them that they don't have an "exotic" pet Dr. on staff and nobody could help them. After 20 mins of the couple pleading to have them call the original Dr. who did the work a staff member finally called a local vet in Lakside (Lakeside Animal Hospital) and the couple went there.

All in all a very poor vet in my opinion, people that take care of their pets shouldn't be taken advantage of, this includes the mentally handicap.

Cheers!

1
★☆☆☆☆

First off, this vet is ONLY concerned with money and how much they can make off of you. If you are someone with tons of money and only normal "routine" issues with you pet, then this place may be ok for you.

Now if you love and car for your pet, DON'T take them here. I took my pet in for a bladder incontinence issue and ended up paying $600 for the visit and a complete workup of tests (only three tests had anything to do with the bladder issue, found this out by researching the technical mumbo jumbo names for the tests on the invoice). They also over charge for any "preventative" medicine for heartworms, ticks and other creatures, by about $30-$50.

To top this all off I waited for 2.5 hours in the waiting room just to be told here are some meds to treat for "blood in the pee" but we don't know what is wrong with him. Why give me meds to treat for the unkown?

Also during my 2.5 hours wait in the lobby, the staff managed to pressure a customer who was plain as day mentally challenged to do an extra $150 worth of shots, tests, and supply upsells. This woman brought her dog in to get a simple rabies shot! Even after this woman explained she was limit on funds they still hounded her to do un-needed things to her pet, such as a Bordetella shot (which is to prevent Kennel Cough if you board your pet, after asking this woman myself she said she doesn't board her pet).

To top this off a couple came in during my wait in the lobby with their "exotic" coconut rat who had a cyst removed from his ear 2 weeks prior at this vet and the cyst had grown back, or wasn't completely removed. The staff informed them that they don't have an "exotic" pet Dr. on staff and nobody could help them. After 20 mins of the couple pleading to have them call the original Dr. who did the work a staff member finally called a local vet in Lakside (Lakeside Animal Hospital) and the couple went there.

All in all a very poor vet in my opinion, people that take care of their pets shouldn't be taken advantage of, this includes the mentally handicap.

Cheers!

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2 out of 2 people found this review helpful.

.

I feel so-so about this vet. For the most part, the staff up front are friendly. I have seen an older female veterinarian and a male veterinarian there. The female was not as friendly/customer friendly like I would have liked. The male is okay, however, I felt I got duped the last visit. My puppy was in for her third set of shots. The vet (male) asked me if I had started her on any flea/tick prevention. I advised him, no, that it had not yet been recommended and I didn't know if she was old enough yet. Well, he said, "okay, I'll go ahead and give her a dose of advantage today". He then took her back for the shots and whatnot. When I went to pay, I was charged $16.50 for the Advantage. Don't get me wrong, I understand that it costs money. But the way he said it to me, I thought he was just giving her this first dose. I feel like he should have told me the price, and the fact that it only lasts for one month. On my very first visit, when I had the female vet, my puppy had messed up a few of her nails from scratching at her crate. She told me she would pull one out and trim the others up. Did she charge me? No. If she did, I would have expected something to have been said upfront.

3
★★★☆☆

I feel so-so about this vet. For the most part, the staff up front are friendly. I have seen an older female veterinarian and a male veterinarian there. The female was not as friendly/customer friendly like I would have liked. The male is okay, however, I felt I got duped the last visit. My puppy was in for her third set of shots. The vet (male) asked me if I had started her on any flea/tick prevention. I advised him, no, that it had not yet been recommended and I didn't know if she was old enough yet. Well, he said, "okay, I'll go ahead and give her a dose of advantage today". He then took her back for the shots and whatnot. When I went to pay, I was charged $16.50 for the Advantage. Don't get me wrong, I understand that it costs money. But the way he said it to me, I thought he was just giving her this first dose. I feel like he should have told me the price, and the fact that it only lasts for one month. On my very first visit, when I had the female vet, my puppy had messed up a few of her nails from scratching at her crate. She told me she would pull one out and trim the others up. Did she charge me? No. If she did, I would have expected something to have been said upfront.

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.

This vet office is off of Staples Mill. They were very attentive in caring for my animals- the staff knows what they are doing, and they allowed me to go back with my cat while they were looking at him and flushing his ears out and everything. They could tell that I was a nervous pet owner and they let me be in on everything. The office was clean, the staff professional, and there is always enough parking. They have good hours for people who work 9-5pm. Office visits are $35 which is a lot, but it seems to be on par with a lot of other offices around Richmond.

5
★★★★★

This vet office is off of Staples Mill. They were very attentive in caring for my animals- the staff knows what they are doing, and they allowed me to go back with my cat while they were looking at him and flushing his ears out and everything. They could tell that I was a nervous pet owner and they let me be in on everything. The office was clean, the staff professional, and there is always enough parking. They have good hours for people who work 9-5pm. Office visits are $35 which is a lot, but it seems to be on par with a lot of other offices around Richmond.

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