Sears Auto Center

★☆☆☆☆
Sears Automotive, for all your car care needs. Nationwide warranty on all parts and service.
  • 780 Foulkrod St

    Philadelphia, PA 19124

    Map & Directions
  • 215-268-7390

Automotive

Automotive
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The experience I had 12/16/2009 was horrific! I was advised that the approximate
time to replace two tires would be 60 90 minutes. I have previously purchased
tires from this store - numerous times- so I did not expect a problem. Shortly
after I arrived, I hear another patron complaining, loudly, about the poor service and
lack of warranty service. The way he was seemingly treated, concerned me, so I
walked to the back to observe the repair of my vehicle. What I observed was three
technicians working on one lug nut!! Why?? because, they broke my lock nut!!!

I could not believe it, but I was watching them at work. I spoke to the manager
Corey, who later told me I could take my car with one lug nut missing from
each wheel. I told him it was not safe for me to drive with a missing lug nut
on each wheel, especially since I came in with a complete set of 5 on each
wheel. He told me I would have to purchase another set of lug nuts at $39.00
if I wanted to have the wheels secured. In addition, I would have to wait another
1.5 hours for the replacements to arrive. Total time 3+ hours for 2 tires!!!

There was also a misrepresentation concerning an alignment. It is difficult to
believe how incompetent and indifferent the staff, handling my purchase, is.

This officially ends my 23+ year relationship with Sears Tire.

0
★☆☆☆☆

The experience I had 12/16/2009 was horrific! I was advised that the approximate
time to replace two tires would be 60 90 minutes. I have previously purchased
tires from this store - numerous times- so I did not expect a problem. Shortly
after I arrived, I hear another patron complaining, loudly, about the poor service and
lack of warranty service. The way he was seemingly treated, concerned me, so I
walked to the back to observe the repair of my vehicle. What I observed was three
technicians working on one lug nut!! Why?? because, they broke my lock nut!!!

I could not believe it, but I was watching them at work. I spoke to the manager
Corey, who later told me I could take my car with one lug nut missing from
each wheel. I told him it was not safe for me to drive with a missing lug nut
on each wheel, especially since I came in with a complete set of 5 on each
wheel. He told me I would have to purchase another set of lug nuts at $39.00
if I wanted to have the wheels secured. In addition, I would have to wait another
1.5 hours for the replacements to arrive. Total time 3+ hours for 2 tires!!!

There was also a misrepresentation concerning an alignment. It is difficult to
believe how incompetent and indifferent the staff, handling my purchase, is.

This officially ends my 23+ year relationship with Sears Tire.

Cons: Service

 

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