Omni Providence Hotel

★★★☆☆
  • 1 West Exchange St

    Providence, RI 02903

    Map & Directions
  • 401-598-8000

About Omni Providence Hotel

Categories
  • Luxury Hotels
  • Hotels & Motels
Details
  • 21 & Over
  • Smoking Permitted
  • Specialty Cocktails
  • Online Reservations
Hours
M-Su 24hr
Phones
  • Fax (401-598-8200)
  • Toll Free (800-843-6664)
Payment Options
  • American Express
  • Cash
  • Check
  • Diners Club
  • MasterCard
  • Visa
Languages
  • English

Hotels & Travel

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I have stayed here on business for 4 straight years and only the second one did I not have to argue with the establishment over services, overcharging or even the knowlege that the Waterplace room can not be accessed via the loading dock. It seems that the customer is never right with them and it takes alot of arguing and threats for them to fix stuff. The latest this year is that I accidently left my winter coat in my room along with my husbands suit and instead of taking care of it right away for me, I had to chase them down a week later and now they are charging me to send my own clothing back when I could have gotten them the same day I forgot them. It helped contribute to my respiratory infection going into my chest since I did not have my winter coat.

House keeping are all friendly and helpful, the rest of the staff leaves a lot to be desired. WiFi is not free eventhough you are paying quite a bit for the rooms. Beds are great, just if they find a way to charge for the air you need to breath too, don't be surprized and try to figure it into your budget if you must stay there.

0
★☆☆☆☆

I have stayed here on business for 4 straight years and only the second one did I not have to argue with the establishment over services, overcharging or even the knowlege that the Waterplace room can not be accessed via the loading dock. It seems that the customer is never right with them and it takes alot of arguing and threats for them to fix stuff. The latest this year is that I accidently left my winter coat in my room along with my husbands suit and instead of taking care of it right away for me, I had to chase them down a week later and now they are charging me to send my own clothing back when I could have gotten them the same day I forgot them. It helped contribute to my respiratory infection going into my chest since I did not have my winter coat.

House keeping are all friendly and helpful, the rest of the staff leaves a lot to be desired. WiFi is not free eventhough you are paying quite a bit for the rooms. Beds are great, just if they find a way to charge for the air you need to breath too, don't be surprized and try to figure it into your budget if you must stay there.

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We stayed a night here while we were in between apartments and this place was fantastic! They were all so curtious and they met our every need, no matter how teidious.

4
★★★★☆

We stayed a night here while we were in between apartments and this place was fantastic! They were all so curtious and they met our every need, no matter how teidious.

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I have stayed at the Western as recent as 3 weeks ago. Had a wonderful time. Service is good. Quiet even though there were children on our floor. Pool was good

4
★★★★☆

I have stayed at the Western as recent as 3 weeks ago. Had a wonderful time. Service is good. Quiet even though there were children on our floor. Pool was good

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The Westin in Providence is exquisite. The rooms are large, the service is impeccable, and you can't beat the location. If you have a special day coming up like an anniversary or birthday, the Westin would be a perfect treat. I highly recommend.

5
★★★★★

The Westin in Providence is exquisite. The rooms are large, the service is impeccable, and you can't beat the location. If you have a special day coming up like an anniversary or birthday, the Westin would be a perfect treat. I highly recommend.

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We reserved a room with breakfast included and 4:00 p.m. checkout. When we registered, the hotel staff did not say that the hotel could not honor the 4:00 p.m. check out time. So, we thought it was a go. We ordered chicken wings and a bottle wine at 8:45. We were told that it would take an hour! We said fine. We called as the hour approached and the front desk runner never placed our order with the kitchen staff. We replaced the order and checked back in 30 minutes. Yet again the kitchen staff was not given our order. We sent forget it at this point. The next morning we called to confirm our 4:00 p.m. check out and was told that the hotel could not honor. I explained to the hotel front desk staff about our horrible room service experience and she coooly responded that the best she could do was 1:00 p.m. When we tried to use the express checkout, we were not able to do so because they charged us for our breakfast that was supposed to be included.

1
★★☆☆☆

We reserved a room with breakfast included and 4:00 p.m. checkout. When we registered, the hotel staff did not say that the hotel could not honor the 4:00 p.m. check out time. So, we thought it was a go. We ordered chicken wings and a bottle wine at 8:45. We were told that it would take an hour! We said fine. We called as the hour approached and the front desk runner never placed our order with the kitchen staff. We replaced the order and checked back in 30 minutes. Yet again the kitchen staff was not given our order. We sent forget it at this point. The next morning we called to confirm our 4:00 p.m. check out and was told that the hotel could not honor. I explained to the hotel front desk staff about our horrible room service experience and she coooly responded that the best she could do was 1:00 p.m. When we tried to use the express checkout, we were not able to do so because they charged us for our breakfast that was supposed to be included.

Pros: friendly housekeeping staff

Cons: hotel front desk and room service

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Heavenly, Heavenly, Heavenly!!! I don't look forward to not sleeping on my Tempur-Pedic bed at home but now after my first experience at the Westin Providence, I don't have to fear a terrible nights' sleep. The room was very clean, well-appointed in an understated luxury. We had a great view of the city as well. I have 2 suggestions: Go to brunch early ($17 for buffet) as we went at 10am, and all the food was cold and dry...they didn't replenish anything at that time. Also, ask if you can have a room not near anyone as the room beside us was a woman speaking on her cell phone LOUDLY until 2am.

2
★★★★☆

Heavenly, Heavenly, Heavenly!!! I don't look forward to not sleeping on my Tempur-Pedic bed at home but now after my first experience at the Westin Providence, I don't have to fear a terrible nights' sleep. The room was very clean, well-appointed in an understated luxury. We had a great view of the city as well. I have 2 suggestions: Go to brunch early ($17 for buffet) as we went at 10am, and all the food was cold and dry...they didn't replenish anything at that time. Also, ask if you can have a room not near anyone as the room beside us was a woman speaking on her cell phone LOUDLY until 2am.

Pros: Fanatastic, comfortable bed, restroom palatial with double head shower

Cons: Brunch buffet poor quality, room noise that disturbed our sleep

Message from Omni Providence Hotel

The Omni Providence Hotel offers luxury downtown Providence accommodations adjacent to the Providence Convention Center, the Dunkin Donuts Center and the Providence Place Mall.

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