VCA Chicago North Animal Hospital

★★★☆☆
New Clients: Claim your pets Free First Exam Now! VCA operates over 550 animal hospitals nationwide staffed with hundreds of experienced veterinarians.
41.9473 -87.7097
Map and Directions to VCA Animal Hospital

773-831-4786

3631 N Elston Ave

Chicago, IL

60618

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2.5 4
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Reviews 1 - 4 of 4.
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front desk never knows anything and to get a refund usually it takes 6 weeks because it comes from corporate office. i am still waiting for a refund of about $14.00. it has been 16 weeks and still haven't gotten my refund and finally after more than 7 calls the office manager finally had the decency to get on the phone and speak to me because i told the receptionist i was going to find someone to complain to. don't buy anything there u are not sure of ( i bought allergy medicine for my dog! ) which i dont think she needed. these doctors want to fill you medicine cabinet with unnecessary meds.

2
★★☆☆☆

front desk never knows anything and to get a refund usually it takes 6 weeks because it comes from corporate office. i am still waiting for a refund of about $14.00. it has been 16 weeks and still haven't gotten my refund and finally after more than 7 calls the office manager finally had the decency to get on the phone and speak to me because i told the receptionist i was going to find someone to complain to. don't buy anything there u are not sure of ( i bought allergy medicine for my dog! ) which i dont think she needed. these doctors want to fill you medicine cabinet with unnecessary meds.

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We went to VCA because it is FREE!!! to get your first check-up when you adopt a dog from PAWS (an awesome no-kill shelter on Clybourn). They have lots of clinics around town, but Chi-North is the closest to our house. They don't take appointments, but that's not a problem, as they generally can get you into see a vet in 10-15 min (usually sooner). The staff and doctors there are wonderful. Everyone is into making sure you know everything you need to before you leave. They take great care of Buster when he stops in. As new puppy owners, we have lots of questions and concerns. They are very patient with us, and provide many of the initial services for little to no cost due to their relationship with PAWS.

4
★★★★☆

We went to VCA because it is FREE!!! to get your first check-up when you adopt a dog from PAWS (an awesome no-kill shelter on Clybourn). They have lots of clinics around town, but Chi-North is the closest to our house. They don't take appointments, but that's not a problem, as they generally can get you into see a vet in 10-15 min (usually sooner). The staff and doctors there are wonderful. Everyone is into making sure you know everything you need to before you leave. They take great care of Buster when he stops in. As new puppy owners, we have lots of questions and concerns. They are very patient with us, and provide many of the initial services for little to no cost due to their relationship with PAWS.

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Latest reviews from Citysearch.

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I brought my 12 year old dog in for an exam. He had an ugly skin growth. I wanted it removed PROVIDING IT DID NOT CAUSE HIS DEATH! I paid for additional testing & X-rays to ascertain his health status. It appeared he was well enough to undergo the surgery. Unfortunately the vet kept him under anesthesia for AN HOUR! He never recovered & died from liver complications caused by the anesthesia 2 days later.Additionally the instructions for after surgery care listed his staples as ""dissolvable stitches that would need no further care."" When I called to tell them he was not doing well - my calls were returned only AFTER business hours. When I reminded them that I was ADAMANT that I did not want the surgery if it would end his life - they told me I was aware that there were ""risks"" involved. A dead dog and a THOUSAND DOLLAR bill. Unless you want your pet to die - I recommend you avoid this clinic AT ALL COST!!! I am still waiting for the vet & person in charge of billing to call me back - 4 wks now.

1
★☆☆☆☆

I brought my 12 year old dog in for an exam. He had an ugly skin growth. I wanted it removed PROVIDING IT DID NOT CAUSE HIS DEATH! I paid for additional testing & X-rays to ascertain his health status. It appeared he was well enough to undergo the surgery. Unfortunately the vet kept him under anesthesia for AN HOUR! He never recovered & died from liver complications caused by the anesthesia 2 days later.Additionally the instructions for after surgery care listed his staples as ""dissolvable stitches that would need no further care."" When I called to tell them he was not doing well - my calls were returned only AFTER business hours. When I reminded them that I was ADAMANT that I did not want the surgery if it would end his life - they told me I was aware that there were ""risks"" involved. A dead dog and a THOUSAND DOLLAR bill. Unless you want your pet to die - I recommend you avoid this clinic AT ALL COST!!! I am still waiting for the vet & person in charge of billing to call me back - 4 wks now.

Cons: Expensive procedures leading to death

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UPDATE: Although the staff is still confused 99% of the time, the vets are great. It seems as though they've cleared up any of the issues I had before (noted below) with a new office manager or director. I'd give it 5 Stars due to the great vets there but the staff really brings it down since they're the ones you have to deal with most of the time and their confusion results in unnecessary trips into the office or multiple calls and frustration. Maybe this will be completely alleviated over time since the other issues have subsided.\r\n\r\nI believe that the vet (VCA, 3631 N Elston Ave, Chicago, IL 60618) is intentionally misinforming the public in order to garner additional fees by forcing unnecessary visits that are not required by law.\r\n \r\nThis summer, the vet's office required me to bring my dog in for a heartworm test. Obviously, this is a necessary test to ensure my dog's health. However, my veterinarian's office now advised me over the phone that, pursuant to Illinois licensing regulations, the vet is required to perform a full exam on my dog before a prescription flea and tick medication can be prescribed. The vet's office states that the recent heartworm test is no longer sufficient even though the last time I had a presciption for the same medication through the VCA they only required the heartworm test once a year.\r\n\r\nI have searched Illinois Veterinary Practice Laws and find no such requirement related to the dispensing of prescriptions. I believe the vet's office is engaged in misinforming the public in an effort to coerce pet owners into paying for unnecessary and expensive examinations. \r\n\r\nPretty shameful, especially considering the state of the world today. Every dollar counts now and I can't be wasting money on additional and unnecessary trips to the vet when my dog is perfectly healthy and examined only a few months ago.

3
★★★☆☆

UPDATE: Although the staff is still confused 99% of the time, the vets are great. It seems as though they've cleared up any of the issues I had before (noted below) with a new office manager or director. I'd give it 5 Stars due to the great vets there but the staff really brings it down since they're the ones you have to deal with most of the time and their confusion results in unnecessary trips into the office or multiple calls and frustration. Maybe this will be completely alleviated over time since the other issues have subsided.\r\n\r\nI believe that the vet (VCA, 3631 N Elston Ave, Chicago, IL 60618) is intentionally misinforming the public in order to garner additional fees by forcing unnecessary visits that are not required by law.\r\n \r\nThis summer, the vet's office required me to bring my dog in for a heartworm test. Obviously, this is a necessary test to ensure my dog's health. However, my veterinarian's office now advised me over the phone that, pursuant to Illinois licensing regulations, the vet is required to perform a full exam on my dog before a prescription flea and tick medication can be prescribed. The vet's office states that the recent heartworm test is no longer sufficient even though the last time I had a presciption for the same medication through the VCA they only required the heartworm test once a year.\r\n\r\nI have searched Illinois Veterinary Practice Laws and find no such requirement related to the dispensing of prescriptions. I believe the vet's office is engaged in misinforming the public in an effort to coerce pet owners into paying for unnecessary and expensive examinations. \r\n\r\nPretty shameful, especially considering the state of the world today. Every dollar counts now and I can't be wasting money on additional and unnecessary trips to the vet when my dog is perfectly healthy and examined only a few months ago.

Pros: They seem to have their ""stuff"" together post-new manager

Cons: office staff is almost always confused

Message from VCA Chicago North Animal Hospital

At VCA we treat each pet knowing it is an extension of your family. Our dedicated staff of veterinarians, board certified specialists, and technicians strive each day to give your pet the very best in medical care. We understand how important it is to have a local veterinarian you can trust and who, most importantly, knows your pet almost as well as you. With more than 560 hospitals across the nation we've built a network of trusted local animal health providers giving the finest care for the pets in your family. We invite you to get to know our caring staff! New VCA patients are eligible for a FREE First Exam - a risk-free opportunity to learn what makes VCA so different.
All of our hospitals are fully equipped with the latest in medical technology and we offer a full range of general and specialized medical and surgical treatments and services including:
• Pet Wellness Exams
• Spay/neuter
• Advanced diagnostic services (MRI/CT Scan)
• Internal medicine
• Oncology
• Ophthalmology
• Dermatology
• Cardiology
• Neurology
• Boarding
• Grooming
We're looking forward to meeting you and your pet and demonstrating our commitment to providing your pet the highest quality care!. Animal hospital,veterinarian,pet vaccines,vaccinations,spay & neuter,veterinary clinic,dogs,puppy,cats,kitten,pet wellness,heartworm disease,pet dental care,dog & cat nutrition

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Provides medical care, surgical services and specialized treatments including spay/neutering, internal medicine, advanced diagnostic testing, boarding and grooming.

Key Points

  • New Clients: Claim your pets Free First Exam Now! VCA operates over 550 animal hospitals nationwide staffed with hundreds of experienced veterinarians.