VCA Chicago North Animal Hospital

★★★☆☆
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41.9473 -87.7097
Map and Directions to Vca Chicago North Animal Hospital

773-377-5892

3631 N Elston Ave

Chicago, IL

60618

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About VCA Chicago North Animal Hospital

Hours
M: 08:00am - 07:00pm, T: 08:00am - 07:00pm, W: 08:00am - 07:00pm, TH: 08:00am - 07:00pm, F: 08:00am - 07:00pm, Sat: 08:00am - 04:00pm, Sun: Closed
2.5 4
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Reviews 1 - 4 of 4.
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front desk never knows anything and to get a refund usually it takes 6 weeks because it comes from corporate office. i am still waiting for a refund of about $14.00. it has been 16 weeks and still haven't gotten my refund and finally after more than 7 calls the office manager finally had the decency to get on the phone and speak to me because i told the receptionist i was going to find someone to complain to. don't buy anything there u are not sure of ( i bought allergy medicine for my dog! ) which i dont think she needed. these doctors want to fill you medicine cabinet with unnecessary meds.

2
★★☆☆☆

front desk never knows anything and to get a refund usually it takes 6 weeks because it comes from corporate office. i am still waiting for a refund of about $14.00. it has been 16 weeks and still haven't gotten my refund and finally after more than 7 calls the office manager finally had the decency to get on the phone and speak to me because i told the receptionist i was going to find someone to complain to. don't buy anything there u are not sure of ( i bought allergy medicine for my dog! ) which i dont think she needed. these doctors want to fill you medicine cabinet with unnecessary meds.

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We went to VCA because it is FREE!!! to get your first check-up when you adopt a dog from PAWS (an awesome no-kill shelter on Clybourn). They have lots of clinics around town, but Chi-North is the closest to our house. They don't take appointments, but that's not a problem, as they generally can get you into see a vet in 10-15 min (usually sooner). The staff and doctors there are wonderful. Everyone is into making sure you know everything you need to before you leave. They take great care of Buster when he stops in. As new puppy owners, we have lots of questions and concerns. They are very patient with us, and provide many of the initial services for little to no cost due to their relationship with PAWS.

4
★★★★☆

We went to VCA because it is FREE!!! to get your first check-up when you adopt a dog from PAWS (an awesome no-kill shelter on Clybourn). They have lots of clinics around town, but Chi-North is the closest to our house. They don't take appointments, but that's not a problem, as they generally can get you into see a vet in 10-15 min (usually sooner). The staff and doctors there are wonderful. Everyone is into making sure you know everything you need to before you leave. They take great care of Buster when he stops in. As new puppy owners, we have lots of questions and concerns. They are very patient with us, and provide many of the initial services for little to no cost due to their relationship with PAWS.

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Latest reviews from Citysearch.

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I brought my 12 year old dog in for an exam. He had an ugly skin growth. I wanted it removed PROVIDING IT DID NOT CAUSE HIS DEATH! I paid for additional testing & X-rays to ascertain his health status. It appeared he was well enough to undergo the surgery. Unfortunately the vet kept him under anesthesia for AN HOUR! He never recovered & died from liver complications caused by the anesthesia 2 days later.Additionally the instructions for after surgery care listed his staples as ""dissolvable stitches that would need no further care."" When I called to tell them he was not doing well - my calls were returned only AFTER business hours. When I reminded them that I was ADAMANT that I did not want the surgery if it would end his life - they told me I was aware that there were ""risks"" involved. A dead dog and a THOUSAND DOLLAR bill. Unless you want your pet to die - I recommend you avoid this clinic AT ALL COST!!! I am still waiting for the vet & person in charge of billing to call me back - 4 wks now.

1
★☆☆☆☆

I brought my 12 year old dog in for an exam. He had an ugly skin growth. I wanted it removed PROVIDING IT DID NOT CAUSE HIS DEATH! I paid for additional testing & X-rays to ascertain his health status. It appeared he was well enough to undergo the surgery. Unfortunately the vet kept him under anesthesia for AN HOUR! He never recovered & died from liver complications caused by the anesthesia 2 days later.Additionally the instructions for after surgery care listed his staples as ""dissolvable stitches that would need no further care."" When I called to tell them he was not doing well - my calls were returned only AFTER business hours. When I reminded them that I was ADAMANT that I did not want the surgery if it would end his life - they told me I was aware that there were ""risks"" involved. A dead dog and a THOUSAND DOLLAR bill. Unless you want your pet to die - I recommend you avoid this clinic AT ALL COST!!! I am still waiting for the vet & person in charge of billing to call me back - 4 wks now.

Cons: Expensive procedures leading to death

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UPDATE: Although the staff is still confused 99% of the time, the vets are great. It seems as though they've cleared up any of the issues I had before (noted below) with a new office manager or director. I'd give it 5 Stars due to the great vets there but the staff really brings it down since they're the ones you have to deal with most of the time and their confusion results in unnecessary trips into the office or multiple calls and frustration. Maybe this will be completely alleviated over time since the other issues have subsided.\r\n\r\nI believe that the vet (VCA, 3631 N Elston Ave, Chicago, IL 60618) is intentionally misinforming the public in order to garner additional fees by forcing unnecessary visits that are not required by law.\r\n \r\nThis summer, the vet's office required me to bring my dog in for a heartworm test. Obviously, this is a necessary test to ensure my dog's health. However, my veterinarian's office now advised me over the phone that, pursuant to Illinois licensing regulations, the vet is required to perform a full exam on my dog before a prescription flea and tick medication can be prescribed. The vet's office states that the recent heartworm test is no longer sufficient even though the last time I had a presciption for the same medication through the VCA they only required the heartworm test once a year.\r\n\r\nI have searched Illinois Veterinary Practice Laws and find no such requirement related to the dispensing of prescriptions. I believe the vet's office is engaged in misinforming the public in an effort to coerce pet owners into paying for unnecessary and expensive examinations. \r\n\r\nPretty shameful, especially considering the state of the world today. Every dollar counts now and I can't be wasting money on additional and unnecessary trips to the vet when my dog is perfectly healthy and examined only a few months ago.

3
★★★☆☆

UPDATE: Although the staff is still confused 99% of the time, the vets are great. It seems as though they've cleared up any of the issues I had before (noted below) with a new office manager or director. I'd give it 5 Stars due to the great vets there but the staff really brings it down since they're the ones you have to deal with most of the time and their confusion results in unnecessary trips into the office or multiple calls and frustration. Maybe this will be completely alleviated over time since the other issues have subsided.\r\n\r\nI believe that the vet (VCA, 3631 N Elston Ave, Chicago, IL 60618) is intentionally misinforming the public in order to garner additional fees by forcing unnecessary visits that are not required by law.\r\n \r\nThis summer, the vet's office required me to bring my dog in for a heartworm test. Obviously, this is a necessary test to ensure my dog's health. However, my veterinarian's office now advised me over the phone that, pursuant to Illinois licensing regulations, the vet is required to perform a full exam on my dog before a prescription flea and tick medication can be prescribed. The vet's office states that the recent heartworm test is no longer sufficient even though the last time I had a presciption for the same medication through the VCA they only required the heartworm test once a year.\r\n\r\nI have searched Illinois Veterinary Practice Laws and find no such requirement related to the dispensing of prescriptions. I believe the vet's office is engaged in misinforming the public in an effort to coerce pet owners into paying for unnecessary and expensive examinations. \r\n\r\nPretty shameful, especially considering the state of the world today. Every dollar counts now and I can't be wasting money on additional and unnecessary trips to the vet when my dog is perfectly healthy and examined only a few months ago.

Pros: They seem to have their ""stuff"" together post-new manager

Cons: office staff is almost always confused

Message from VCA Chicago North Animal Hospital

We're more than an animal hospital! We're the place where pet parents know they can bring their pets for superb veterinary care that sets new standards for quality and kindness. For pets and pet parents alike, a trip to our clinic is an opportunity to see how our neighborly, welcoming staff cares for your pet as if it were their own, and treats you with the friendliness and respect you'd expect from an industry leader. Additional Services/Information: Many additional services offered - please call for information New Kitten and Puppy packages Major credit cards accepted Member, American Animal Hospital Assoc. Nail trimming New clients always welcome Prescription/premium diet pet foods Spanish spoken

Provided by Felix

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Provides medical care, surgical services and specialized treatments including spay/neutering, internal medicine, advanced diagnostic testing, boarding and grooming.