The Vines - Hyatt Valencia

★★★★☆
  • 24500 Town Center Dr

    Valencia, CA 91355

    Map & Directions
  • 661-678-4100

About The Vines - Hyatt Valencia

Hours
Daily 24 Hours

Hotels & Travel

Hotels & Travel
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3.8889 9
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Hyatt Valencia is a great place to stay. I love how it is centrally located within the SCV. Also nice to walk to town center. Nice clean room

4
★★★★☆

Hyatt Valencia is a great place to stay. I love how it is centrally located within the SCV. Also nice to walk to town center. Nice clean room

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My husband and I got married at the Hyatt Valencia this year. We had a small budget, and the Hyatt made our wedding looking like a million bucks! It was everything we wanted, and the staff was so helpful and thorough.

The catering manager Lynn McCracken was responsive and never let me stress about anything. She was totally genuine and made us feel like we were her only clients - a feeling I'm sure she gives everyone. We had so many compliments on how the wedding turned out and the beautiful location. I would definitely recommend hosting your next event at the Hyatt Valencia!

2
★★★★★

My husband and I got married at the Hyatt Valencia this year. We had a small budget, and the Hyatt made our wedding looking like a million bucks! It was everything we wanted, and the staff was so helpful and thorough.

The catering manager Lynn McCracken was responsive and never let me stress about anything. She was totally genuine and made us feel like we were her only clients - a feeling I'm sure she gives everyone. We had so many compliments on how the wedding turned out and the beautiful location. I would definitely recommend hosting your next event at the Hyatt Valencia!

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I read the reviews here, and several other places so I booked via Expedia. The hotel apparently can not work with Expedia. I was on the phone with both Expedia and the Hyatt about 2 weeks before we arrived - so I know they had all the necessary information but they couldn't get the reservations correct. When we arrived - we still had problems and they continued the entire time we were there. They even tried to bill our credit card for our rooms. Finally Expedia (who also spend quite a bit of time on this problem) managed to get this straighten out. How? By faxing the reservations to them about 4 times - apparently the Hyatt finally read them. I'm not kidding here. Our rooms were paid for via Expedia and the Hyatt got things so screwed up at one point they cancelled our room key cards so we couldn't enter. This is a terrible hotel! The service wasn't very good either... I had to ask 4 times for additional pillows

2
★★☆☆☆

I read the reviews here, and several other places so I booked via Expedia. The hotel apparently can not work with Expedia. I was on the phone with both Expedia and the Hyatt about 2 weeks before we arrived - so I know they had all the necessary information but they couldn't get the reservations correct. When we arrived - we still had problems and they continued the entire time we were there. They even tried to bill our credit card for our rooms. Finally Expedia (who also spend quite a bit of time on this problem) managed to get this straighten out. How? By faxing the reservations to them about 4 times - apparently the Hyatt finally read them. I'm not kidding here. Our rooms were paid for via Expedia and the Hyatt got things so screwed up at one point they cancelled our room key cards so we couldn't enter. This is a terrible hotel! The service wasn't very good either... I had to ask 4 times for additional pillows

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.

I practically grew up attending events at this hotel! It really is the best/only hotel in Valencia to hold a nice bar mitzvah, wedding, or company meting. Great swimming pool/fire pit, safe area. Great for business or pleasure. There are alot of places to eat at within walking distance.

4
★★★★☆

I practically grew up attending events at this hotel! It really is the best/only hotel in Valencia to hold a nice bar mitzvah, wedding, or company meting. Great swimming pool/fire pit, safe area. Great for business or pleasure. There are alot of places to eat at within walking distance.

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.

My family and I stayed at the Hyatt for a week due to water damage in our home. We received excellent service. The housekeeping was friendly as well as the front desk. The best service was from the doormen that not only greeted us with a friendly smile, they were personable and attentive as well as funny!The rooms are wonderful with comfortable beds. Sadly, we didn't notice that each room had a refrigerator in it until the last day. I wish that had been pointed out. However, overall, excellent service and the location is perfect!

5
★★★★★

My family and I stayed at the Hyatt for a week due to water damage in our home. We received excellent service. The housekeeping was friendly as well as the front desk. The best service was from the doormen that not only greeted us with a friendly smile, they were personable and attentive as well as funny!The rooms are wonderful with comfortable beds. Sadly, we didn't notice that each room had a refrigerator in it until the last day. I wish that had been pointed out. However, overall, excellent service and the location is perfect!

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Very friendly and attentive staff. My daughter had the best birthday here in one of their suites. The room was great and grounds were beautiful. Would definetly stay again.

5
★★★★★

Very friendly and attentive staff. My daughter had the best birthday here in one of their suites. The room was great and grounds were beautiful. Would definetly stay again.

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.

You read that right. The room was booked months in advance, but suddenly, when we got there at 1:30 in the morning we were told my honeymoon room and package had been mistakenly given away....to prom kids none the less!

They offered to find us a room at the nearby la quinta or holiday inn!! On my wedding night? NO way! After standing in the lobby crying for 25 minutes they said they found a do not reserve room, where the only problem was the phone didn't work. We would make do, who wants a phone on their wedding night? Theshower didn't drain at all! Nothing like standing in cold shower water the next morning!

I don't feel like a free defective room really made up for screwing up the most memorable night of your life! My mother in law had talked to management there who said they would send a room voucher. Months went by, my life was busy, when I called the manager she had spoken too he said "well I never heard from you so I didn't think to send anything". Apparently I was supposed to call and remind them that they need to make up for world's worst customer service?

He agreeded to send a voucher . Three weeks later it hadn't arrived. I called and he said that it must have been lost in the mail. Weeks later it hadn't came so I called again, this time it had been returned to them because my address (of 25 years!) was incorrect! No, because something can't be returned that was never sent. Finally it comes,1 basic standard room good, no honeymoon package, blackout dates apply.

Maybe I would have been willing to see it as a mistake they tried to fix if the management seemed a little apologetic and sincere instead of like I was bothering them. Or maybe if they had made up for the mistake on their own, not me having to call and remind them.

The saddest part is while I was in the lobby on my wedding night crying, the receptionist said "unfortunately this happens alot here". Don't make the same mistake I did and trust a special night to them!

0
★☆☆☆☆

You read that right. The room was booked months in advance, but suddenly, when we got there at 1:30 in the morning we were told my honeymoon room and package had been mistakenly given away....to prom kids none the less!

They offered to find us a room at the nearby la quinta or holiday inn!! On my wedding night? NO way! After standing in the lobby crying for 25 minutes they said they found a do not reserve room, where the only problem was the phone didn't work. We would make do, who wants a phone on their wedding night? Theshower didn't drain at all! Nothing like standing in cold shower water the next morning!

I don't feel like a free defective room really made up for screwing up the most memorable night of your life! My mother in law had talked to management there who said they would send a room voucher. Months went by, my life was busy, when I called the manager she had spoken too he said "well I never heard from you so I didn't think to send anything". Apparently I was supposed to call and remind them that they need to make up for world's worst customer service?

He agreeded to send a voucher . Three weeks later it hadn't arrived. I called and he said that it must have been lost in the mail. Weeks later it hadn't came so I called again, this time it had been returned to them because my address (of 25 years!) was incorrect! No, because something can't be returned that was never sent. Finally it comes,1 basic standard room good, no honeymoon package, blackout dates apply.

Maybe I would have been willing to see it as a mistake they tried to fix if the management seemed a little apologetic and sincere instead of like I was bothering them. Or maybe if they had made up for the mistake on their own, not me having to call and remind them.

The saddest part is while I was in the lobby on my wedding night crying, the receptionist said "unfortunately this happens alot here". Don't make the same mistake I did and trust a special night to them!

Pros: close by

Cons: view of the mall, worst customer service, underage prom kids drinking in the bar

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This is a very nice hotel, clean, bright and close to Magic Mountain, Valencia Town Shopping Center. Can't believe how much the town has been developed with condos, townhouses, gated communities and upscale shopping. The pillows in our rooms were very flat and I don't particularly like flat down filled pillows, but housekeeping did give us polyester pillows when we asked for them. They have nice toiletries, better than what Disneyland Hotel gives you. The pool is really small. You're just across the street from Borders, Johnny Rocket, Buca di Beppo. And Starbucks is in the shopping mall! We would definitely recommend this hotel.

2
★★★★★

This is a very nice hotel, clean, bright and close to Magic Mountain, Valencia Town Shopping Center. Can't believe how much the town has been developed with condos, townhouses, gated communities and upscale shopping. The pillows in our rooms were very flat and I don't particularly like flat down filled pillows, but housekeeping did give us polyester pillows when we asked for them. They have nice toiletries, better than what Disneyland Hotel gives you. The pool is really small. You're just across the street from Borders, Johnny Rocket, Buca di Beppo. And Starbucks is in the shopping mall! We would definitely recommend this hotel.

Pros: Clean, nice hotel. Good value

Cons: Small pool

.

The Hyatt Valencia is top notch. You simply cannot find a better hotel in Santa Clarita. The prices are reasonable and the amenities are excellent. The location is also very appealing. The gardens are perfect for weddings and other social events and the ballrooms are just beautiful. The staff goes out of their way to make your event memorable.

PROS: Location, service
CONS: none

4
★★★★☆

The Hyatt Valencia is top notch. You simply cannot find a better hotel in Santa Clarita. The prices are reasonable and the amenities are excellent. The location is also very appealing. The gardens are perfect for weddings and other social events and the ballrooms are just beautiful. The staff goes out of their way to make your event memorable.

PROS: Location, service
CONS: none

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Editorial from

This mid-sized, convention-friendly hotel is designed around a nostalgic replica of a typical American Main Street, giving Disney a value-minded run for its money. The hotel is adjacent to the Valencia Town Center Mall, a giant IMAX…

 

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