King Kong Party Rentals

★★★☆☆
Monday-Sunday 9am-6pm
  • 1822 Latexo Dr

    Houston, TX 77018

    Map & Directions
  • 281-301-5664

About King Kong Party Rentals

Categories
  • Water Parks
  • Party Rentals
  • Toy & Game Stores

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3.4 5
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I emailed King Kong from their website inquiring about a certain bounce house. I never received a response. I called them about a week later to inquire again about this bounce house. The man on the phone was short with me. He asked several questions about where my event was and then asked me to submit for the online quote. When I told him I had not received a return email the first time he told me it was probably because I did it wrong. (Not sure how that's possible) He really didn't seem interested in answering questions (as I never really even got to ask my question) or obtaining my business so I just told him never mind. Fortunately there are lots of choices in the Houston area. I can't say whether or not the actual service is good since we didn't make it passed the first phone call with any questions answered. My experience is that they are very unprofessional over the phone. Good luck!

2
★★☆☆☆

I emailed King Kong from their website inquiring about a certain bounce house. I never received a response. I called them about a week later to inquire again about this bounce house. The man on the phone was short with me. He asked several questions about where my event was and then asked me to submit for the online quote. When I told him I had not received a return email the first time he told me it was probably because I did it wrong. (Not sure how that's possible) He really didn't seem interested in answering questions (as I never really even got to ask my question) or obtaining my business so I just told him never mind. Fortunately there are lots of choices in the Houston area. I can't say whether or not the actual service is good since we didn't make it passed the first phone call with any questions answered. My experience is that they are very unprofessional over the phone. Good luck!

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Moonwalks/slides are a must at my children's birthday parties. I always rent them from King Kong Party Rentals due to the great customer service and excellent product. The delivery is always when scheduled, friendly service and a clean moonwalk.

5
★★★★★

Moonwalks/slides are a must at my children's birthday parties. I always rent them from King Kong Party Rentals due to the great customer service and excellent product. The delivery is always when scheduled, friendly service and a clean moonwalk.

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Great customer service! Helped me out with last minute party. Great prices too!!

4
★★★★☆

Great customer service! Helped me out with last minute party. Great prices too!!

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I researched many places in my area to rent a bounce house from. King Kong Party Rentals had the best options and prices. They have been so easy to work with and my son is so excited for his bouncy slide for his birthday! Thank you King Kong Party Rentals...I highly recommend!

5
★★★★★

I researched many places in my area to rent a bounce house from. King Kong Party Rentals had the best options and prices. They have been so easy to work with and my son is so excited for his bouncy slide for his birthday! Thank you King Kong Party Rentals...I highly recommend!

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The company's automated system had a higher price then their website. It took them a while to respond but they did honor the lower price as listed on their home page without any argument. There was a delivery fee added that was not in the original quote but it was in line with their online policy.

After I made this review they had sent me a series of emails complaining about how I worded the review. They tried to get me to change how it was written and felt that the fact they did not provide the delivery fee in the original quote would come across like they were hiding something.

I stated that I felt the review was fair and they responded with the following:

_______
reservations@kingkongpar? to xxxxxxxxxxxxxxxxx

Thank you Gene - After a detailed review by the owner we are at this time declining to service your event.
We feel that if there are misinterpretations this early that it will set the stage for issues later.
Therefore to avoid potential for problems for both parties we are conscious and are providing you with ample time to allocate your party rental needs elsewhere.
_________

So because they did not like the review they have cancelled my order which had previously been confirmed and received a confirmation number.

I had even informed them that I would add to the review once the event happened so I could add about the quality of their service.

I would avoid these people at all cost as they are truly not a professional organization. They tried repeatedly to pressure me to alter the wording of my review and I did a few times. I was not however going to lie to make them happy.

There are more than an ample number of these types of businesses in Houston...choose a more reputable one. They have left me a week away from the event for my daughter with no dunk tank and no bounce house. Now her birthday and celebration of her bone marrow transplant will likely be derailed because of them trying to bully someone into writing a review that was worded the way THEY want it written.

1
★☆☆☆☆

The company's automated system had a higher price then their website. It took them a while to respond but they did honor the lower price as listed on their home page without any argument. There was a delivery fee added that was not in the original quote but it was in line with their online policy.

After I made this review they had sent me a series of emails complaining about how I worded the review. They tried to get me to change how it was written and felt that the fact they did not provide the delivery fee in the original quote would come across like they were hiding something.

I stated that I felt the review was fair and they responded with the following:

_______
reservations@kingkongpar? to xxxxxxxxxxxxxxxxx

Thank you Gene - After a detailed review by the owner we are at this time declining to service your event.
We feel that if there are misinterpretations this early that it will set the stage for issues later.
Therefore to avoid potential for problems for both parties we are conscious and are providing you with ample time to allocate your party rental needs elsewhere.
_________

So because they did not like the review they have cancelled my order which had previously been confirmed and received a confirmation number.

I had even informed them that I would add to the review once the event happened so I could add about the quality of their service.

I would avoid these people at all cost as they are truly not a professional organization. They tried repeatedly to pressure me to alter the wording of my review and I did a few times. I was not however going to lie to make them happy.

There are more than an ample number of these types of businesses in Houston...choose a more reputable one. They have left me a week away from the event for my daughter with no dunk tank and no bounce house. Now her birthday and celebration of her bone marrow transplant will likely be derailed because of them trying to bully someone into writing a review that was worded the way THEY want it written.

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Message from King Kong Party Rentals

KingKongPartyRentals.com is committed to providing quality rentals and professional customer care at affordable prices. We are always striving to improve our service and appreciate all forms of feedback. We specialize to Houston and the surrounding areas.



If you have any queries please firstly refer to our FAQ section, if you are still seeking further information or would like to talk directly to a member of our team you may reach us by submitting the form below.



Also feel free to email us at Reservations@KingKongPartyRentals.com (we usually email you back within 30 minutes) or call (281) 301 5664 to leave us a message (our voicemail transcribes your message and text messages to us immediately so please speak clearly).



King Kong PR believes that the party rental industry can be improved in every aspect - quality of product and quality of service. We have many party rental products including moonwalks, dunk tanks, margarita machines, zorb balls, and outdoor movie screen rentals.



All of our items are well maintained and cleaned after each rental. Our phone representatives are well trained and can assist your every need. If we can't help you, we can refer you to someone who possibly can. We promise to do our best to make your rental experience as pleasant as possible - on the phone and in person. Not only do we want you to feel good about the great deal you will get with us, but about the quality of service you experience when you give us a call today. And if calling is not your method of preference, you can always reach us on our preferred system - via our online request form on the Internet.



We deliver everywhere - in and around the Houston community: (Spring, Cypress, Tomball, Kingwood, Katy, Clear Lake, Friendswood, Sugar Land, Inner Loop, Galleria, Oak Forest, Heights, Spring Branch). Don't let another birthday party, fundraiser, carnival, fall festival, block party, or special day go by without our fun party items highlighting your event. If we don't have what you are looking for, feel free to give us a call and see if we don't have it on the way.



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Visit our vast inventory website at www.KingKongPartyRentals.com

More about King Kong Party Rentals

Prices as low as $99. www.KingKongPartyRentals.com specializes in quality products and professional service with safety always a priority. We have popular fun entertainment including moonwalks and inflatables, water slides, dunk tanks, margarita slushy ma

 

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