Five Star Ford Of Plano

★★★★★
  • 4400 W Plano Pkwy

    Plano, TX 75093

    Cross street: Preston

    Map & Directions
  • 972-985-3600

About Five Star Ford Of Plano

Categories
Hours
Mon-Sat 8:30am-9pm

Automotive

Automotive
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It was great. It was the easiest purchase I have ever had. From looking at the cars to the financing.

5
★★★★★

It was great. It was the easiest purchase I have ever had. From looking at the cars to the financing.

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I was very impressed at the Customer Service I received.

5
★★★★★

I was very impressed at the Customer Service I received.

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Robbie is hands down the BEST at taking care of his customers and making sure that when you drive off you are 100% happy!

5
★★★★★

Robbie is hands down the BEST at taking care of his customers and making sure that when you drive off you are 100% happy!

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Michael was knowledgeable, understanding and above all patient as we searched for the car for our family.

5
★★★★★

Michael was knowledgeable, understanding and above all patient as we searched for the car for our family.

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Robbie is excellent; hes the only service advisor I will work with at any Ford dealership.

5
★★★★★

Robbie is excellent; hes the only service advisor I will work with at any Ford dealership.

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Outstanding. Robbie told what to expect, and the car was ready at the estimated cost and estimated cost.

5
★★★★★

Outstanding. Robbie told what to expect, and the car was ready at the estimated cost and estimated cost.

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.

Brandon was awesome and made the whole experience fantastic.

5
★★★★★

Brandon was awesome and made the whole experience fantastic.

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Provided a loaner car and picked up may car when service was available to be done.

5
★★★★★

Provided a loaner car and picked up may car when service was available to be done.

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.

Very smooth, Jose was very honest and keep me updated at every stage of the purchase/paperwork process.

5
★★★★★

Very smooth, Jose was very honest and keep me updated at every stage of the purchase/paperwork process.

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.

I came in to have the recall on my air bag repaired. Staff was very kind and offered me lunch at the cookout that was going on.

5
★★★★★

I came in to have the recall on my air bag repaired. Staff was very kind and offered me lunch at the cookout that was going on.

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.

Friendly, listened to what I wanted and could afford, not at all pushy and fulfilled my expectations.

5
★★★★★

Friendly, listened to what I wanted and could afford, not at all pushy and fulfilled my expectations.

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.

everything is very good and i am very satisfied

5
★★★★★

everything is very good and i am very satisfied

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.

It was more than we expected,were not there as long as we thought we would be and we are pleased so for with what we had done and If I may say I am loving my new car.Thanks and God Bless.

5
★★★★★

It was more than we expected,were not there as long as we thought we would be and we are pleased so for with what we had done and If I may say I am loving my new car.Thanks and God Bless.

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Chris and his service team provided excellent service

5
★★★★★

Chris and his service team provided excellent service

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.

My experience was very excellent. My sales man was all about what we needed in a car!

5
★★★★★

My experience was very excellent. My sales man was all about what we needed in a car!

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Very professional and courteous
.

5
★★★★★

Very professional and courteous
.

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.

Had water in side passenger (not the door) of my 2013 mustang convertible. Priscilla talked with service and was able to get me in with no wait. This was extremely important to me as I had to go to work, could not come back on Saturday and did not want the water to keep collecting

5
★★★★★

Had water in side passenger (not the door) of my 2013 mustang convertible. Priscilla talked with service and was able to get me in with no wait. This was extremely important to me as I had to go to work, could not come back on Saturday and did not want the water to keep collecting

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I needed service on my F150 and because of prior experiences I Returned, I always have a great experience at 5 Star ford Plano

5
★★★★★

I needed service on my F150 and because of prior experiences I Returned, I always have a great experience at 5 Star ford Plano

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.

I received exceptional service and follow up from Robbie.

5
★★★★★

I received exceptional service and follow up from Robbie.

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Excellent service. Came in for standard oil change, tire rotation. Eddie greeted me upon arrival, discussed needs, gave suggestions and then took care of what I needed. Vehicle was ready when promised, cleaned and ready to go.

5
★★★★★

Excellent service. Came in for standard oil change, tire rotation. Eddie greeted me upon arrival, discussed needs, gave suggestions and then took care of what I needed. Vehicle was ready when promised, cleaned and ready to go.

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.

My family and I always buy our new Fords from Jackson...I will never buy a Ford from anyone else. Jackson offers first rate service, always going above and beyond. I greatly appreciate his honesty and integrity. Thank you Jackson for all of the hard work and patience.

5
★★★★★

My family and I always buy our new Fords from Jackson...I will never buy a Ford from anyone else. Jackson offers first rate service, always going above and beyond. I greatly appreciate his honesty and integrity. Thank you Jackson for all of the hard work and patience.

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From the moment I called to discuss the recalls on my Ford Escape to the completion of the service, Steve, Ford and Enterprise operated as a well oiled machine! Steve went above and beyond to make sure I had a loaner car for work and my children while my car was being serviced and the time in the shop was limited. (only 2 days) I was more than impressed and will absolutely pass along the exceptional reviews!

5
★★★★★

From the moment I called to discuss the recalls on my Ford Escape to the completion of the service, Steve, Ford and Enterprise operated as a well oiled machine! Steve went above and beyond to make sure I had a loaner car for work and my children while my car was being serviced and the time in the shop was limited. (only 2 days) I was more than impressed and will absolutely pass along the exceptional reviews!

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Ezceptional. With Laray I know I am taken care of. This is my second lease.

5
★★★★★

Ezceptional. With Laray I know I am taken care of. This is my second lease.

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I have never had a bad experience here. Donnie is my salesman and always treats us right

5
★★★★★

I have never had a bad experience here. Donnie is my salesman and always treats us right

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Felix and Gage were very courteous and helpful. They figured out the mystery rattling coming from under my car, & kept me informed along the way.

5
★★★★★

Felix and Gage were very courteous and helpful. They figured out the mystery rattling coming from under my car, & kept me informed along the way.

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.

My husband and I were very pleased! We had been to another five star ford and the salesman was very unprofessional and rude. Kaitlyn was the exact opposite. She made sure to stay with us through the whole process even after close. The whole team was wonderful from sales to finance and we look forward to coming back for our next purchases.

5
★★★★★

My husband and I were very pleased! We had been to another five star ford and the salesman was very unprofessional and rude. Kaitlyn was the exact opposite. She made sure to stay with us through the whole process even after close. The whole team was wonderful from sales to finance and we look forward to coming back for our next purchases.

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The experience with Chris was very good,with Umar not so much.I drove up to five star on Tuesday to check out the vehicle, on Wednesday I purchased the vehicle FYI;there was only a drop of oil in there I had to go straight to auto zone and by 2 quarts of oil. Umar was showing me a carfax of a 2001 Solara with damage to the vehicle in 2003 but the solara that I was buying was a 2006, and he keep trying to explain & justify it I was like. (OH WOW)

5
★★★★★

The experience with Chris was very good,with Umar not so much.I drove up to five star on Tuesday to check out the vehicle, on Wednesday I purchased the vehicle FYI;there was only a drop of oil in there I had to go straight to auto zone and by 2 quarts of oil. Umar was showing me a carfax of a 2001 Solara with damage to the vehicle in 2003 but the solara that I was buying was a 2006, and he keep trying to explain & justify it I was like. (OH WOW)

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GREAT and PROFESSIONAL SERVICE - Oil/Filter Change + Tire Rotation

5
★★★★★

GREAT and PROFESSIONAL SERVICE - Oil/Filter Change + Tire Rotation

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.

I was referred to your dealership by the Ford Rep at the State Fair. Al Hicks contacted me soon after, scheduled a test drive on a Fusion Hybrid. I requested more information about the available Fusion in your inventory and he provided it quickly. He's been very responded through the buying process and I couldn't have asked for a better person from your dealership to work with.

5
★★★★★

I was referred to your dealership by the Ford Rep at the State Fair. Al Hicks contacted me soon after, scheduled a test drive on a Fusion Hybrid. I requested more information about the available Fusion in your inventory and he provided it quickly. He's been very responded through the buying process and I couldn't have asked for a better person from your dealership to work with.

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.

It was the best car buying experience I have had. Rich is outstanding and I will buy from him again! The time he took to explain the vehicle and his attention to detail is the best I have seen.

5
★★★★★

It was the best car buying experience I have had. Rich is outstanding and I will buy from him again! The time he took to explain the vehicle and his attention to detail is the best I have seen.

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I came to the dealership after experiencing a wiring problem when my airbag indicator came on. I was surprised at the efficiency of the staff, because I had only scheduled the appointment the night before. I was very pleasantly surprised. Mr. Vasquez was very professional, personable and helpful, as was all the staff I met. Thank you for a pleasant, easy experience.

5
★★★★★

I came to the dealership after experiencing a wiring problem when my airbag indicator came on. I was surprised at the efficiency of the staff, because I had only scheduled the appointment the night before. I was very pleasantly surprised. Mr. Vasquez was very professional, personable and helpful, as was all the staff I met. Thank you for a pleasant, easy experience.

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Very pleasant. No pressure.

5
★★★★★

Very pleasant. No pressure.

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.

Excellent, quick attentive service.

5
★★★★★

Excellent, quick attentive service.

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.

Did my regular maintenance in a short time and well. Love the new car wash with vacuum

5
★★★★★

Did my regular maintenance in a short time and well. Love the new car wash with vacuum

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Very friendly helpful and definitely an easy experience

5
★★★★★

Very friendly helpful and definitely an easy experience

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.

Excellent service and quick delivery

5
★★★★★

Excellent service and quick delivery

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Stress free and friendly .

5
★★★★★

Stress free and friendly .

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.

Sam was nice and quick. No complaints.

5
★★★★★

Sam was nice and quick. No complaints.

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There was no wait to drop off my car, and Felix was courteous and helpful. He kept me informed and my car was ready when promised.

5
★★★★★

There was no wait to drop off my car, and Felix was courteous and helpful. He kept me informed and my car was ready when promised.

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Very professional. Speedy service, great vehicle.

5
★★★★★

Very professional. Speedy service, great vehicle.

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Very simple purchase. Purchased a year end 2017 Ford Focus at advertised price.

5
★★★★★

Very simple purchase. Purchased a year end 2017 Ford Focus at advertised price.

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.

Needed a second opinion on repair work suggested for my Mustang. Service was honest about when they could get the vehicle checked out so I left the Mustang over the weekend with them. They thoroughly investigated my vehicle so I didn't get the Mustang back until late Monday afternoon, but their expertise was well worth the diagnostic fee as it was a mistake made by the previous shop. My next service need, Sam Pack Five Star Ford Plano will be my first stop.

5
★★★★★

Needed a second opinion on repair work suggested for my Mustang. Service was honest about when they could get the vehicle checked out so I left the Mustang over the weekend with them. They thoroughly investigated my vehicle so I didn't get the Mustang back until late Monday afternoon, but their expertise was well worth the diagnostic fee as it was a mistake made by the previous shop. My next service need, Sam Pack Five Star Ford Plano will be my first stop.

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Excellent! Chris kept me apprised of the progress on the tire replacement.

5
★★★★★

Excellent! Chris kept me apprised of the progress on the tire replacement.

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Roland always does an excellent job when I bring my car in for service. He is very diligent in making sure the issue is resolved & consistently exceeds expectations. He sets expectations on how long it will take to service my car & ensures I get prompt turnaround to minimize the time the car has to be in the shop. Rating: A++ & 5 Stars!

5
★★★★★

Roland always does an excellent job when I bring my car in for service. He is very diligent in making sure the issue is resolved & consistently exceeds expectations. He sets expectations on how long it will take to service my car & ensures I get prompt turnaround to minimize the time the car has to be in the shop. Rating: A++ & 5 Stars!

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Regular service on 2014 Ford Fusion. Good job done as normal.

5
★★★★★

Regular service on 2014 Ford Fusion. Good job done as normal.

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Vehicle was serviced at appointed time and work was very good.

5
★★★★★

Vehicle was serviced at appointed time and work was very good.

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I brought it in for both service and minor collision repair. To be perfectly honest, I found the service department to be lacking in quality service. However, the collision representative, Danny Campbell, was extremely helpful and had gave me great customer service. He represents what I have come to expect from 5 Star Ford Plano. Danny, is an asset to this dealership!

5
★★★★★

I brought it in for both service and minor collision repair. To be perfectly honest, I found the service department to be lacking in quality service. However, the collision representative, Danny Campbell, was extremely helpful and had gave me great customer service. He represents what I have come to expect from 5 Star Ford Plano. Danny, is an asset to this dealership!

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I originally came in for an oil change and 80,000 mile maintenance on our F150. Upon further inspection, there were several items that needed attention - brake work, flushes, etc. Rather than having to reschedule the work to be completed, they were willing to service the vehicle while it was there. I appreciated not having to return at a later date. Even though I declined, Robbie offered shuttle service if I wanted to go someplace. Very attentive service, I would highly recommend to anyone.

5
★★★★★

I originally came in for an oil change and 80,000 mile maintenance on our F150. Upon further inspection, there were several items that needed attention - brake work, flushes, etc. Rather than having to reschedule the work to be completed, they were willing to service the vehicle while it was there. I appreciated not having to return at a later date. Even though I declined, Robbie offered shuttle service if I wanted to go someplace. Very attentive service, I would highly recommend to anyone.

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Easy to get financing with bad credit.

5
★★★★★

Easy to get financing with bad credit.

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Even with the construction going on, I was made to feel comfortable while I waited. I am always kept updated on the progress of the service.

5
★★★★★

Even with the construction going on, I was made to feel comfortable while I waited. I am always kept updated on the progress of the service.

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