Five Star Ford Of Plano

★★★★★
  • 4400 W Plano Pkwy

    Plano, TX 75093

    Cross street: Preston

    Map & Directions
  • 972-985-3600

About Five Star Ford Of Plano

Categories
Hours
Mon-Sat 8:30am-9pm

Automotive

Automotive
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5.0 114
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Friendly, courteous, very accommodating.

5
★★★★★

Friendly, courteous, very accommodating.

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General maintenance so it is what it is.

5
★★★★★

General maintenance so it is what it is.

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Went in for an oil change .

5
★★★★★

Went in for an oil change .

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Very good and professional. .

5
★★★★★

Very good and professional. .

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Service and service advisor were both good. The service was quick.

5
★★★★★

Service and service advisor were both good. The service was quick.

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I came out to look at the hail damaged vehicles that I heard through an ESPN radio ad. Cody was very helpful as well as Alex and Nichole.

5
★★★★★

I came out to look at the hail damaged vehicles that I heard through an ESPN radio ad. Cody was very helpful as well as Alex and Nichole.

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Great service, Chris went above and beyond my expectations. This is the 4th visit and we never met. As soon as I opened the door he already walked to my car, greeted me by name and the form was ready for me to sign. He was ready to get the car, I just had to say "good morning" and "thank you". I am looking forward to servicing my car again with you guys.

5
★★★★★

Great service, Chris went above and beyond my expectations. This is the 4th visit and we never met. As soon as I opened the door he already walked to my car, greeted me by name and the form was ready for me to sign. He was ready to get the car, I just had to say "good morning" and "thank you". I am looking forward to servicing my car again with you guys.

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We had an exceptional experience with Cheyne, who was very knowledgeable and met all our needs in buying a new Focus car. He went out of his way to make sure our expectations were met, was very cordial and made us feel like we were part of the Ford family! We highly recommend Cheyne Peck and his team to everyone we know!

5
★★★★★

We had an exceptional experience with Cheyne, who was very knowledgeable and met all our needs in buying a new Focus car. He went out of his way to make sure our expectations were met, was very cordial and made us feel like we were part of the Ford family! We highly recommend Cheyne Peck and his team to everyone we know!

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Took care of warranty issues that other dealers failed to repair.

5
★★★★★

Took care of warranty issues that other dealers failed to repair.

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Butch called me a few weeks ago to follow-up with me after I came in for a service for a precious experience with another service advisor. Butch treated me as a human from the moment I spoke with him until everything got taken care of. I expressed my concern about a previous not-so-good experience I had, however, Butch gave me a new outlook for this Plano Ford location.

He offered provided empathy and apologized for the previous service and showed that he cared. In addition, Chris was awesome as always. He always have that southern hospitality (although I'm not sure if he's from the South) - he's always welcoming.

Again, thanks for your great service! Y'all will be seeing me again soon.

Regards,

Terrence

5
★★★★★

Butch called me a few weeks ago to follow-up with me after I came in for a service for a precious experience with another service advisor. Butch treated me as a human from the moment I spoke with him until everything got taken care of. I expressed my concern about a previous not-so-good experience I had, however, Butch gave me a new outlook for this Plano Ford location.

He offered provided empathy and apologized for the previous service and showed that he cared. In addition, Chris was awesome as always. He always have that southern hospitality (although I'm not sure if he's from the South) - he's always welcoming.

Again, thanks for your great service! Y'all will be seeing me again soon.

Regards,

Terrence

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Chyene was great .

5
★★★★★

Chyene was great .

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Roland and your techs are fantastic! Roland is very good in dealing with the customer. He explained what they were going to do and how they planned to find the problem, and he kept me informed as they progressed with my car. He also did the door recall, an oil change and a trim repair, meeting and exceeding my expectations. Also, providing a loaner car while mine was in the shop was a great service to me. And finally, the car wash was a nice finishing touch to my service experience.
Even though there is a new Ford dealer coming to Prosper later this year, I will continue to drive to Five Star as long as Roland is there!

5
★★★★★

Roland and your techs are fantastic! Roland is very good in dealing with the customer. He explained what they were going to do and how they planned to find the problem, and he kept me informed as they progressed with my car. He also did the door recall, an oil change and a trim repair, meeting and exceeding my expectations. Also, providing a loaner car while mine was in the shop was a great service to me. And finally, the car wash was a nice finishing touch to my service experience.
Even though there is a new Ford dealer coming to Prosper later this year, I will continue to drive to Five Star as long as Roland is there!

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.

Exceptional for sure. Hector was great. He took his time and helped me with ordering and buying a 2017 F150 Lariat. The whole buying experience was really a pleasant experience. We happened to be there on Good Friday as well and enjoyed the Lunch provided. Thank you. Hector is extremely knowledgeable and very helpful in calculating towing capacities. This is my 2nd new truck I have purchased there and I have had great Quality service there. Roland Hamons for example has been terrific.

5
★★★★★

Exceptional for sure. Hector was great. He took his time and helped me with ordering and buying a 2017 F150 Lariat. The whole buying experience was really a pleasant experience. We happened to be there on Good Friday as well and enjoyed the Lunch provided. Thank you. Hector is extremely knowledgeable and very helpful in calculating towing capacities. This is my 2nd new truck I have purchased there and I have had great Quality service there. Roland Hamons for example has been terrific.

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Excellent customer service! We had to have our truck towed to the facility, which all happened smoothly...from the tow company to the phone call from Bridgette that the truck arrived. She let me know she would call by 2:30 to give me an update and she did so She let me know what the issue was, fuel filter had a hole, and how much the repair would be $260. She called when it was ready for pick-up and the total was $250 All in all...we found the place where we will be servicing our truck at in the future. Thank you!

5
★★★★★

Excellent customer service! We had to have our truck towed to the facility, which all happened smoothly...from the tow company to the phone call from Bridgette that the truck arrived. She let me know she would call by 2:30 to give me an update and she did so She let me know what the issue was, fuel filter had a hole, and how much the repair would be $260. She called when it was ready for pick-up and the total was $250 All in all...we found the place where we will be servicing our truck at in the future. Thank you!

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Richard was great to work with. .

5
★★★★★

Richard was great to work with. .

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prompt and overall really good .

5
★★★★★

prompt and overall really good .

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Great experience. Kept us infocrmed. Great customer service.

5
★★★★★

Great experience. Kept us infocrmed. Great customer service.

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Super fast, efficient. Love it! Will be back again.

5
★★★★★

Super fast, efficient. Love it! Will be back again.

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Fast service. Chris even drove my car out to me as I was on the lot looking at new cars. Friendly professional service.

5
★★★★★

Fast service. Chris even drove my car out to me as I was on the lot looking at new cars. Friendly professional service.

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Reasonable deal. Treated well .

5
★★★★★

Reasonable deal. Treated well .

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straight up front pricing and no haggle was a real pleaseure. I used he Costco program for this car purchase and I would sugges this dealership to anyone

5
★★★★★

straight up front pricing and no haggle was a real pleaseure. I used he Costco program for this car purchase and I would sugges this dealership to anyone

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Eddie helped me fixed multiple problems with my car very quickly. He's very nice and patient, he answered all my questions. Really appreciate his great help.

5
★★★★★

Eddie helped me fixed multiple problems with my car very quickly. He's very nice and patient, he answered all my questions. Really appreciate his great help.

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Eddie helped me with multi problems of my car, fixed them very quickly. He's very nice and patient. Answered all my questions. It's very good experience. I appreciate all his great help.

5
★★★★★

Eddie helped me with multi problems of my car, fixed them very quickly. He's very nice and patient. Answered all my questions. It's very good experience. I appreciate all his great help.

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I felt very cared for and valued by my service person, Robby. He called each day to update me on the status of my service.

5
★★★★★

I felt very cared for and valued by my service person, Robby. He called each day to update me on the status of my service.

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The visit went very well! .

5
★★★★★

The visit went very well! .

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My experience at Five Star Ford of Plano has been stellar. LaRay had the vehicle ready for me since I live an hour away. I was pre-approved for my loan. Randy, the finance guy, was phenomenal as well. I didn't feel any pressure, just professionalism and respect. I will definitely be a repeat customer!

5
★★★★★

My experience at Five Star Ford of Plano has been stellar. LaRay had the vehicle ready for me since I live an hour away. I was pre-approved for my loan. Randy, the finance guy, was phenomenal as well. I didn't feel any pressure, just professionalism and respect. I will definitely be a repeat customer!

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Very smooth. I expressed to Chris what I wanted and he showed me just the car. I told him I was not the type of person to haggle back and forth on price. I got what I needed. The entire process, all the way up to the finance part was exceptional.

5
★★★★★

Very smooth. I expressed to Chris what I wanted and he showed me just the car. I told him I was not the type of person to haggle back and forth on price. I got what I needed. The entire process, all the way up to the finance part was exceptional.

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Friendly, service completed as needed.

5
★★★★★

Friendly, service completed as needed.

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Pleasant experience. Everyone was very helpful.

5
★★★★★

Pleasant experience. Everyone was very helpful.

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Very pleasant and it didn't take as long as I thought it would. Which was nice!

5
★★★★★

Very pleasant and it didn't take as long as I thought it would. Which was nice!

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Came in for a recall notice. Was able to use a rental from y'all. Fixed in one day. Very much appreciate the great service.

5
★★★★★

Came in for a recall notice. Was able to use a rental from y'all. Fixed in one day. Very much appreciate the great service.

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Excellent. I was the "bad" customer, challenging them on the price, the lease terms, the fact that other dealerships had better pricing. They stood by their integrity and they were right and I was wrong. You won my loyalty.

5
★★★★★

Excellent. I was the "bad" customer, challenging them on the price, the lease terms, the fact that other dealerships had better pricing. They stood by their integrity and they were right and I was wrong. You won my loyalty.

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I brought-in my 2nd Escape, both identical, for: 1. Factory Recall 2. Oil & Filter 3. Auto Butler Eddie Sauceda was able to schedule this work together within a short period of time. Great Job!

5
★★★★★

I brought-in my 2nd Escape, both identical, for: 1. Factory Recall 2. Oil & Filter 3. Auto Butler Eddie Sauceda was able to schedule this work together within a short period of time. Great Job!

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The experience was great, easy, quick. There were no gimmicks but everything was exactly what the salesman said and he and sams pack five star ford of Plano kept there word and did not disappoint.

5
★★★★★

The experience was great, easy, quick. There were no gimmicks but everything was exactly what the salesman said and he and sams pack five star ford of Plano kept there word and did not disappoint.

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Smooth, but I wish you guys have a free soda dispenser lol

5
★★★★★

Smooth, but I wish you guys have a free soda dispenser lol

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Very pleasant and it didn't take as long as I thought it would. Which was nice!

5
★★★★★

Very pleasant and it didn't take as long as I thought it would. Which was nice!

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Great experience. Donnie is my family's salesman. Fast, easy and painless

5
★★★★★

Great experience. Donnie is my family's salesman. Fast, easy and painless

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wow! Amazing how incredible these guys are! I have never had a better car experience in my life.

5
★★★★★

wow! Amazing how incredible these guys are! I have never had a better car experience in my life.

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Recall. Took longer than anticipated but the service manager handled my pronlem.

5
★★★★★

Recall. Took longer than anticipated but the service manager handled my pronlem.

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Duane was the ideal salesman, no high pressure just a genuine desire to get us the right car for us.

5
★★★★★

Duane was the ideal salesman, no high pressure just a genuine desire to get us the right car for us.

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I received exceptional service from Robbie. I had an issue the day after my service so I called Robbie to let him know. He sent a tow truck to get my vehicle and had the issue diagnosed and resolved in a couple hours. I appreciated everything he did to accommodate me and make things right.

5
★★★★★

I received exceptional service from Robbie. I had an issue the day after my service so I called Robbie to let him know. He sent a tow truck to get my vehicle and had the issue diagnosed and resolved in a couple hours. I appreciated everything he did to accommodate me and make things right.

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I couldn't have been treated better at any dealership in the country. Umar greeted me with such a humbleness and kindness and very respectful. I appreciated that so much in my whole experience of buying my car. He was genuine, explained everything to me and was very patient with all my questions. Also, Kelt was so great explaining warranty and maintenance options and I feel he worked hard to really help me and to just make me feel so comfortable in the buying process. He was awesome. Cheyne was incredible with explaining " how to use my car!" haha! Seriously, I'm not use to all the technology in a vehicle and, he was so helpful and understanding to that ! He also made sure the car was detailed and taken care of for me. He was so personable and kind. My whole experience was truly great here, everyone was so friendly and, I felt so positive and comfortable with this dealership, but particularly these 3 people. Thank you! Kitsy Caperton

5
★★★★★

I couldn't have been treated better at any dealership in the country. Umar greeted me with such a humbleness and kindness and very respectful. I appreciated that so much in my whole experience of buying my car. He was genuine, explained everything to me and was very patient with all my questions. Also, Kelt was so great explaining warranty and maintenance options and I feel he worked hard to really help me and to just make me feel so comfortable in the buying process. He was awesome. Cheyne was incredible with explaining " how to use my car!" haha! Seriously, I'm not use to all the technology in a vehicle and, he was so helpful and understanding to that ! He also made sure the car was detailed and taken care of for me. He was so personable and kind. My whole experience was truly great here, everyone was so friendly and, I felt so positive and comfortable with this dealership, but particularly these 3 people. Thank you! Kitsy Caperton

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I always feel super welcome!

5
★★★★★

I always feel super welcome!

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very happy with the service--didnt have to wait that long

5
★★★★★

very happy with the service--didnt have to wait that long

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I am servicing both my Ford vehicles at Five star Ford of Plano and purchased one of them there. Always had positive experience.

5
★★★★★

I am servicing both my Ford vehicles at Five star Ford of Plano and purchased one of them there. Always had positive experience.

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excellent, appreciate the time Hector spent with us in .

5
★★★★★

excellent, appreciate the time Hector spent with us in .

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Very pleasant and enjoyable experience

5
★★★★★

Very pleasant and enjoyable experience

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Very helpful and knowledgeable. It was a much better experience than my last Five Star Plano experience.

5
★★★★★

Very helpful and knowledgeable. It was a much better experience than my last Five Star Plano experience.

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One of the best service rep I have encountered at the dealership

5
★★★★★

One of the best service rep I have encountered at the dealership

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finance was messed up and then after i redid the paper work it was not turned in so my plates took longer to come in

5
★★★★★

finance was messed up and then after i redid the paper work it was not turned in so my plates took longer to come in

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