Sam Pack's Five Star Ford Of Plano

★★★★★
  • 4400 W Plano Pky

    Plano, TX 75093

    Cross street: Preston

    Map & Directions
  • 972-985-3600

About Sam Pack's Five Star Ford Of Plano

Categories
Hours
Mon-Sat 8:30am-9pm

Automotive

Automotive
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5.0 71
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very happy with the service--didnt have to wait that long

5
★★★★★

very happy with the service--didnt have to wait that long

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I am servicing both my Ford vehicles at Five star Ford of Plano and purchased one of them there. Always had positive experience.

5
★★★★★

I am servicing both my Ford vehicles at Five star Ford of Plano and purchased one of them there. Always had positive experience.

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excellent, appreciate the time Hector spent with us in .

5
★★★★★

excellent, appreciate the time Hector spent with us in .

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Very pleasant and enjoyable experience

5
★★★★★

Very pleasant and enjoyable experience

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Very helpful and knowledgeable. It was a much better experience than my last Five Star Plano experience.

5
★★★★★

Very helpful and knowledgeable. It was a much better experience than my last Five Star Plano experience.

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One of the best service rep I have encountered at the dealership

5
★★★★★

One of the best service rep I have encountered at the dealership

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finance was messed up and then after i redid the paper work it was not turned in so my plates took longer to come in

5
★★★★★

finance was messed up and then after i redid the paper work it was not turned in so my plates took longer to come in

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I have been trying to test drive a C-Max and used the internet to search Ford.com since Prestige Ford and Rockwall Ford do not have them in stock.Terrrence at Prestige Ford let me know you have one here.I have had a great time with FiveStarFord of Plano.

5
★★★★★

I have been trying to test drive a C-Max and used the internet to search Ford.com since Prestige Ford and Rockwall Ford do not have them in stock.Terrrence at Prestige Ford let me know you have one here.I have had a great time with FiveStarFord of Plano.

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overall it was great ...

5
★★★★★

overall it was great ...

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i'm usuaaly in n out fairly quick for service

5
★★★★★

i'm usuaaly in n out fairly quick for service

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It's BEEN VERY PLEASANT SO FAR, THANK YOU.

5
★★★★★

It's BEEN VERY PLEASANT SO FAR, THANK YOU.

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Very helpful with finding the Explorer we wa

5
★★★★★

Very helpful with finding the Explorer we wa

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.

Everyone made the experience very enjoyable and fun

5
★★★★★

Everyone made the experience very enjoyable and fun

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Dan was great. He pretty much had the truck I'd picked out ready to go. The finance guy was great. Overall very satisfying experience.

5
★★★★★

Dan was great. He pretty much had the truck I'd picked out ready to go. The finance guy was great. Overall very satisfying experience.

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Service was good and completed ahead of time.

5
★★★★★

Service was good and completed ahead of time.

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Roland was very nice and professional. When I received my vehicle there was a sandwich wrapper and half eaten sandwich on my front fabric center seat. Driver seat and mirror were moved grease on steering wheel and vehicle not washed. I have been coming for service for 5+yes and this was the worst return of my vehicle.

5
★★★★★

Roland was very nice and professional. When I received my vehicle there was a sandwich wrapper and half eaten sandwich on my front fabric center seat. Driver seat and mirror were moved grease on steering wheel and vehicle not washed. I have been coming for service for 5+yes and this was the worst return of my vehicle.

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Nichole responded to internet request for additional information within 30 minutes of my request.Hector handled the demonstration of options, setup of features / cell phone integration. Alex handled the financing (0% for 60 months)making the overall experience Very Good!

5
★★★★★

Nichole responded to internet request for additional information within 30 minutes of my request.Hector handled the demonstration of options, setup of features / cell phone integration. Alex handled the financing (0% for 60 months)making the overall experience Very Good!

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Sam Pack's Five Star Ford Plano always takes care of my car very well. I can always feel my car runs more smoother after service. And those service advisors are very nice. So keep doing that Sam Pack's Five Star Ford Plano!

5
★★★★★

Sam Pack's Five Star Ford Plano always takes care of my car very well. I can always feel my car runs more smoother after service. And those service advisors are very nice. So keep doing that Sam Pack's Five Star Ford Plano!

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great service, good communication from Eddie & especially liked the transportation to/from office back to the dealership.

5
★★★★★

great service, good communication from Eddie & especially liked the transportation to/from office back to the dealership.

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They made sure I get the car that I want, with my tight budget, and me being a first time car buyer. I had the monthly payment that I was aiming and eveything is all sorted out just the Way I want it to be.

5
★★★★★

They made sure I get the car that I want, with my tight budget, and me being a first time car buyer. I had the monthly payment that I was aiming and eveything is all sorted out just the Way I want it to be.

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Erik is a fantastic salesman or employee for the dealership. He promptly returns all emails, calls and keep the customer advised on the status of your order. He spent time showing the options how they worked and help me set up the electronics for the vehicle and also connect the phone. Very nice to work with and knowledgeable.
Randy in financing was also a pleasure to deal with explained every step of the way the process and answered all the questions. Very professional.

5
★★★★★

Erik is a fantastic salesman or employee for the dealership. He promptly returns all emails, calls and keep the customer advised on the status of your order. He spent time showing the options how they worked and help me set up the electronics for the vehicle and also connect the phone. Very nice to work with and knowledgeable.
Randy in financing was also a pleasure to deal with explained every step of the way the process and answered all the questions. Very professional.

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This Ford shop has great customer service and always provides feedback!

5
★★★★★

This Ford shop has great customer service and always provides feedback!

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Friendly and helpful. Richard listened to our wants and needs and helped find the right vehicle for us without trying to sell us things we didn't need or want.

5
★★★★★

Friendly and helpful. Richard listened to our wants and needs and helped find the right vehicle for us without trying to sell us things we didn't need or want.

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Excellent, I only go because of the customer service I know Eddie will deliver on my vehicles.

5
★★★★★

Excellent, I only go because of the customer service I know Eddie will deliver on my vehicles.

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Awesome form start to finish!
.

5
★★★★★

Awesome form start to finish!
.

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quick, non nonsense, honest

5
★★★★★

quick, non nonsense, honest

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Very pleasant, service was great and sales person was very knowledgeable.

5
★★★★★

Very pleasant, service was great and sales person was very knowledgeable.

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I purchased my 2016 Ford F150 at Sam Packs Plano back in the summer and just hit the 5,000 mile mark for the oil change, went yesterday for the synthetic oil change and car wash. When the truck was being brought out and parked I noticed marks on the back of the tail gate which I looked and noticed to be scratches. I immediately notified the service adviser whom stated the scratches where already there. Which I know these scratches where not on my brand new truck with only 5,000 miles....

5
★★★★★

I purchased my 2016 Ford F150 at Sam Packs Plano back in the summer and just hit the 5,000 mile mark for the oil change, went yesterday for the synthetic oil change and car wash. When the truck was being brought out and parked I noticed marks on the back of the tail gate which I looked and noticed to be scratches. I immediately notified the service adviser whom stated the scratches where already there. Which I know these scratches where not on my brand new truck with only 5,000 miles....

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We had heard of Sam Pack's on Jerry Reynolds's Car Pro show and are so glad we chose Sam Pack's 5-Star Ford of Plano for this purchase. Donnie was extremely helpful and knowledgeable of the vehicle we were looking for. Alex, who joined your team just two weeks ago was also a real pleasure to work with. We will definitely highly recommend Sam Pack's 5-Star Ford!

5
★★★★★

We had heard of Sam Pack's on Jerry Reynolds's Car Pro show and are so glad we chose Sam Pack's 5-Star Ford of Plano for this purchase. Donnie was extremely helpful and knowledgeable of the vehicle we were looking for. Alex, who joined your team just two weeks ago was also a real pleasure to work with. We will definitely highly recommend Sam Pack's 5-Star Ford!

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Excellent; friendly and knowledgeable staff.

5
★★★★★

Excellent; friendly and knowledgeable staff.

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Nichole was excellent to work with and honestly one of the main reasons we came back to Five Star Ford in Plano to eventually purchase an explorer.

5
★★★★★

Nichole was excellent to work with and honestly one of the main reasons we came back to Five Star Ford in Plano to eventually purchase an explorer.

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Things went well. The process was explained, the costs outlined and the service was performed. My Explorer is running well now.

It is really helpful that you have the shuttle service available. Bonus to you for that!

5
★★★★★

Things went well. The process was explained, the costs outlined and the service was performed. My Explorer is running well now.

It is really helpful that you have the shuttle service available. Bonus to you for that!

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.

Excellent and no pressure to purchase.

5
★★★★★

Excellent and no pressure to purchase.

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.

The main reason I came was fixed but another problem I was having with the fuel gauge was unable to be fixed because it was not happening at the moment. I felt the person that helped me was not very personable. The others that I encountered were very nice like the man who checked me out.

5
★★★★★

The main reason I came was fixed but another problem I was having with the fuel gauge was unable to be fixed because it was not happening at the moment. I felt the person that helped me was not very personable. The others that I encountered were very nice like the man who checked me out.

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Very good experience Cory did a great job

5
★★★★★

Very good experience Cory did a great job

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Pretty good. I desired leather in my vehicle. I was charged $2000.00. I have not heard anything from anyone about when I need to take the car in to have the leather that I was charged for, installed in my purchased vehicle. Update me as soon as possible? Good.
214*-356*-0014

5
★★★★★

Pretty good. I desired leather in my vehicle. I was charged $2000.00. I have not heard anything from anyone about when I need to take the car in to have the leather that I was charged for, installed in my purchased vehicle. Update me as soon as possible? Good.
214*-356*-0014

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.

Eddie was the absolutely the best when it came to my wife's first call about the trouble I was having and was on hand and right there and ready as soon as I pulled in,he explained the process and what I would expect,was able to put me in a loner car to use until necessary repairs were made,he also called me as needed to let me know all updates on my vehicles progress,the best part was he was available each time I reached out to him by phone or text,was quick to respond and extreamly knowledgable when answering my questions,could not be happier or more satisfied with Eddie and your service shop,would like to mention that I first tried to deal with "NOTO-NATION"because they are just across the tollway from where im currently working and felt unappreciated and was treated as if I were more a problem to the than a customer,I purchased this vehicle from Sykora Ford in West,(about 15 miles from where I live and they did recommend you and I also will recommend your dealership and will direct them to Mr.Eddie Sauceda for any and all service and will be back to you when I'm ready for my next purchase,I look forward to dealing with you and the kind of people you employ,please take care of my service man and remember him when Christmas bonus comes up,this guy is a perfect fit in your organization and I'm sure he treats everyone as well as I feel he I was treated,can't say enough and can't thank all of you enough for taking care of me as quick as you did,hoping you all have a great holiday season and a MERRY CHRISTMAS,Tony Pritchard

5
★★★★★

Eddie was the absolutely the best when it came to my wife's first call about the trouble I was having and was on hand and right there and ready as soon as I pulled in,he explained the process and what I would expect,was able to put me in a loner car to use until necessary repairs were made,he also called me as needed to let me know all updates on my vehicles progress,the best part was he was available each time I reached out to him by phone or text,was quick to respond and extreamly knowledgable when answering my questions,could not be happier or more satisfied with Eddie and your service shop,would like to mention that I first tried to deal with "NOTO-NATION"because they are just across the tollway from where im currently working and felt unappreciated and was treated as if I were more a problem to the than a customer,I purchased this vehicle from Sykora Ford in West,(about 15 miles from where I live and they did recommend you and I also will recommend your dealership and will direct them to Mr.Eddie Sauceda for any and all service and will be back to you when I'm ready for my next purchase,I look forward to dealing with you and the kind of people you employ,please take care of my service man and remember him when Christmas bonus comes up,this guy is a perfect fit in your organization and I'm sure he treats everyone as well as I feel he I was treated,can't say enough and can't thank all of you enough for taking care of me as quick as you did,hoping you all have a great holiday season and a MERRY CHRISTMAS,Tony Pritchard

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I found your dealership while online shopping for a new SUV. I was contacted immediately after requesting an online quote. Kenneth was extremely professional and courteous from the beginning. I wanted a vehicle you didn't have in your inventory, but Kenneth went to work to find me exactly what I wanted in 3 different colors. I settled on one and the negotiation process was smooth and easy and I felt like I got a great deal. He did a fantastic job with me as I'm not the easiest to please when it comes to vehicle purchases. My husband bought a car in September 2015 from your dealership in Carrollton and was less than pleased so I refused to go to that location again even though it was by my house. Glad I decided to try another branch and worked with Kenneth.

5
★★★★★

I found your dealership while online shopping for a new SUV. I was contacted immediately after requesting an online quote. Kenneth was extremely professional and courteous from the beginning. I wanted a vehicle you didn't have in your inventory, but Kenneth went to work to find me exactly what I wanted in 3 different colors. I settled on one and the negotiation process was smooth and easy and I felt like I got a great deal. He did a fantastic job with me as I'm not the easiest to please when it comes to vehicle purchases. My husband bought a car in September 2015 from your dealership in Carrollton and was less than pleased so I refused to go to that location again even though it was by my house. Glad I decided to try another branch and worked with Kenneth.

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Hector made my shopping experience exceptional. I LOVE my new Mustang!! Kelt Gibson in Finance was fabulous too (:

5
★★★★★

Hector made my shopping experience exceptional. I LOVE my new Mustang!! Kelt Gibson in Finance was fabulous too (:

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Overall was a very good car buying experience which is why it was my second purchase there.

5
★★★★★

Overall was a very good car buying experience which is why it was my second purchase there.

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uying my truck from Five Star Ford was overall a good experience. Kenneth went out of his way to get me into the truck I wanted and made the process easy and pleasant. There were a few issues with truck that I noticed before leaving Five Star Ford, and Kenneth and Management were quick to get them fixed that day. I would purchase another vehicle from Five Star Ford because of Kenneth and the customer service at the dealership.

5
★★★★★

uying my truck from Five Star Ford was overall a good experience. Kenneth went out of his way to get me into the truck I wanted and made the process easy and pleasant. There were a few issues with truck that I noticed before leaving Five Star Ford, and Kenneth and Management were quick to get them fixed that day. I would purchase another vehicle from Five Star Ford because of Kenneth and the customer service at the dealership.

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Wonderful. On time, done right, so much better than that piece of dog dung dealer in Garland

5
★★★★★

Wonderful. On time, done right, so much better than that piece of dog dung dealer in Garland

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Good as usual .

5
★★★★★

Good as usual .

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exceptional customer service experience

5
★★★★★

exceptional customer service experience

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Very good experience. They were both very professional over the phone, internet and in person. Randy went out of his way to help me get into the car and Eric was incredibly knowledgeable about the car and my needs. Pretty easy, professional experience.

5
★★★★★

Very good experience. They were both very professional over the phone, internet and in person. Randy went out of his way to help me get into the car and Eric was incredibly knowledgeable about the car and my needs. Pretty easy, professional experience.

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The recall was done well and ahead of the time promised.

5
★★★★★

The recall was done well and ahead of the time promised.

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Oil change was handled to my satisfaction.

5
★★★★★

Oil change was handled to my satisfaction.

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Amazing! felt as if I was speaking with a family member. Eddie called me with updates and assured me that Sam Pack Ford would take care of me and my family.

5
★★★★★

Amazing! felt as if I was speaking with a family member. Eddie called me with updates and assured me that Sam Pack Ford would take care of me and my family.

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Nicole's perseverance and attention to detail were exceptional. She did research to see if the vehicle I wanted was available with the options I wanted. Nicole followed up to get me to the dealership for the vehicle I wanted. The F&I experience was exceptional.

5
★★★★★

Nicole's perseverance and attention to detail were exceptional. She did research to see if the vehicle I wanted was available with the options I wanted. Nicole followed up to get me to the dealership for the vehicle I wanted. The F&I experience was exceptional.

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Very nice they gave me a ride to & from home it was great.

5
★★★★★

Very nice they gave me a ride to & from home it was great.

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