Two Bettys Green Cleaning Service

★★☆☆☆
  • P.O. Box 18057

    Minneapolis, MN 55419

    Map & Directions
  • 612-720-8768

About Two Bettys Green Cleaning Service

Categories
  • House Cleaning

Personal Services

Personal Services
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I was excited to try Two Bettys because of their environmentally safe cleaning, and the training they provide to their staff. However, I have not had the experience I would expect. Anna Tsantir, the owner, came a half hour early to the initial walk through appointment. She was pleasant enough, but would not give me any references unless I signed up for regular cleaning first. I have had them for about 4 months and have not ever been given the references as promised. I let her know that I was picky and was told that people rave about my cleaner. Troy is a nice person, shows up on the day promissed, is honest and seems to try hard, however he misses a lot - usually there is several large misses (outside of appliances, top of fridge, inside of microwave, large (4 ft) sections of carpeting, picture frames, etc.) and doesn't do the details, especially the floors are terrible. I really wanted a detailed clean, I notice corners and edges, and was willing to stick with him and work with him, but tonight, after I had to re-clean my bathroom floor and toilet, I am done. My bathroom floor had such a buildup of dirt in the corners...so disappointing. I am tired of leaving notes about the same thing all of the time. I am willing to pay more for a good job. They charge $35 an hour, $20 goes to the cleaner and $15 to the service. I don??t think that is unreasonable, but for that amount, you would expect that it would be high quality and good service. Speaking of the service itself, they have never contacted me after that innital walk through, not even at first to see how things are going. The only time I hear from them is to get an email announcing an art event that one of the cleaners are participating in. While that is an OK extra, they really need to spend more time interacting with their clients and focusing on their business.

2
★★☆☆☆

I was excited to try Two Bettys because of their environmentally safe cleaning, and the training they provide to their staff. However, I have not had the experience I would expect. Anna Tsantir, the owner, came a half hour early to the initial walk through appointment. She was pleasant enough, but would not give me any references unless I signed up for regular cleaning first. I have had them for about 4 months and have not ever been given the references as promised. I let her know that I was picky and was told that people rave about my cleaner. Troy is a nice person, shows up on the day promissed, is honest and seems to try hard, however he misses a lot - usually there is several large misses (outside of appliances, top of fridge, inside of microwave, large (4 ft) sections of carpeting, picture frames, etc.) and doesn't do the details, especially the floors are terrible. I really wanted a detailed clean, I notice corners and edges, and was willing to stick with him and work with him, but tonight, after I had to re-clean my bathroom floor and toilet, I am done. My bathroom floor had such a buildup of dirt in the corners...so disappointing. I am tired of leaving notes about the same thing all of the time. I am willing to pay more for a good job. They charge $35 an hour, $20 goes to the cleaner and $15 to the service. I don??t think that is unreasonable, but for that amount, you would expect that it would be high quality and good service. Speaking of the service itself, they have never contacted me after that innital walk through, not even at first to see how things are going. The only time I hear from them is to get an email announcing an art event that one of the cleaners are participating in. While that is an OK extra, they really need to spend more time interacting with their clients and focusing on their business.

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