I was shopping several dealers for a new Equinox when I stopped at Bill Kay.
Joe was extremely courteous and efficient, determining swiftly what options I wanted on the car. He quickly had the service department check out my trade-in, and then he and his boss worked up a very good price on the first 'go'. There was very little of the typical waiting around and timewasting.
While they were working on that, I wandered back to the service department and asked a woman paying for her car service how she liked the service and Bill Kay. She said she had had their old cars serviced there as well as her new truck, and that they were very fair and she was very happy. She even cited an example of a repair being made after the warranty expired, because the department had checked the vehicle before her vacation and missed the problem.
So that was good.
I think they are a very concerned dealer and my husband and I were treated with respect and courtesy. I would certainly return.