Holman Cadillac

I had an agreement with your company through a former salesman named Tim Rivas. I'd decided to return my 2008 STS at lease end and purchase a 2011 STS, instead. But, then the idea of Corvettes came to mind and I began exploring possibilities. You had a Corvette convertible I was interested in, but timing wasn't quite right since I had another month left on my lease. Still, no problem, the ad sheets were full of Corvettes sitting around for months waiting for a deal. Rivas offered to pay half my monthly lease fee, so I figured it wouldn't be so bad to eat the other half. So I took the deal, only to find out that he reneged, meaning Holman reneged! I did not renege and I still fully expect Holman to live up to their bargain. Unfortunately, while rushing through the paperwork as the dealership was closing that Friday night, I neglected to make certain the contract so specified Holman's commitment to pay half ($425.00) the lease payment. Since the lease company for the STS and finance company for the Corvette are the same (Ally), I assumed everything was okay until Ally began calling me for additional payments, including $150.00 for a key fob that I personally handed to Tim's boss (Gary West). Ally holds me responsible even though my ability to control this transaction ended with my handoff to you. I have spoken to your finance manager (Michael Wolfinger) who could not resolve this issue. Repeated calls to Gary West have never once been returned (last time was today). I will never phone him again. I guess I got a bit too complacent, lulled by the outstanding quality of the last two Cadillac dealerships I purchased cars from who went overboard to fulfill every agreement. I guess with your company it's back to the: "Let the buyer beware" philosophy of sales. I will never contact you again, however, I will post this comment on every message board and rating site I can find. If it prevents one customer from being so duped, I will feel justified. I hope it's lots!!!

To GM & Cadillac I'm a senior who has been enjoying the comfort and safety of a Cadillac for years. I have dealt with a half dozen Cadillac dealers...I found a new kind of dealership, from the sale to the service, you are made to feel , not like a customer , but like family. My salesperson Mr. Affonnato gave me a tour of the dealership. The Service Manager, Mr. Bassler will do what ever it takes to keep his customers satisfied. I cant express how impressed I was with all the attention I received. Thank you .

I wanted to take the this opportunity to let you know I plan on being a new customer of yours . My husband bought his Cadillac at Colonial, BUT I told him the next tie arouns, I would like to see you folks get our business ! Rich made the difference ! Thank you

This was my second purchase of a vehicle from a Holman dealership. The sales people are respectful and not pushy. Thank you!

To Linda, Nancy, Dave, Rich & staff members of the service and parts dept. I really appreciated all the extra personal attention that you gave me on my recent purchase of tires from Holman Cadillac. You made me feel like a part of the family. Thanks.

My Salesperson, John Baban was excellent. I went into the dealership not sure of purchasing a Cadillac and leaning toward the purchase of a BMW. I left very satisfied Cadillac owner with a great deal and a great car. Thank you Cadillac and thank you John Baban!

I am a new service customer to your agency. I was scheduled for service late in the morning on Tuesday ... Unfortunately, I got up sick and had a doctor's appointment at the time of my service. I took a chance and got to your agency at 7:45 am. Rich introduced himself and accommodated me ! He and your staff were very professional !

My service advisor, Joe Vogt has always provided excellent service for any of my auto repairs and service issues. I own 2 CTS's and the service has been great for both.

Our sales person, John Baban was terrific. He was friendly, knowledgeable and treated us great. This is the second car we leased from him. I would highly recommend him to my friends/family for sales.