McKenney Chevrolet Cadillac Buick GMC

★★★★★
GM Mark of Excellence Award Winning Service Department We Employee Only Factory Trained Certified Technicians Call 800.273.3306 to schedule an appointment
  • 831 S Main Street

    Lowell, NC 28098

    Map & Directions
  • 704-313-0074

About McKenney Chevrolet Cadillac Buick GMC

Categories
  • Auto Dealers
Details
  • Buick
  • Cadillac
  • Chevrolet
Hours
M-F 8:30am-8pm, Sa 9am-7pm, Su Closed

Automotive

Automotive
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5 7
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My wife and I went to McKenney Chevrolet/GMC to look at purchasing a GMC Denali 2500 Truck. We were met by Randy Wood salesman who rode us around the lot observing their inventory. What we were interested in was not in stock at this

3
★★★★★

My wife and I went to McKenney Chevrolet/GMC to look at purchasing a GMC Denali 2500 Truck. We were met by Randy Wood salesman who rode us around the lot observing their inventory. What we were interested in was not in stock at this

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This will be my last response. We have 60 + employees, if one of us drops the ball we pick it up and try to do the right thing, always have and always will. Jarrod has sold several cars, and his customers truly enjoyed the car buying experience. Those are their words and their experiences. I am one that is very critical of any buying experince that I experince outside the car business. Most are good, but some have been lacking. And on the ones that have been lacking I try to remember that people (including me) do make mistakes. Doesn't make things right, but we can always try to do the right thing. On behalf of McKenney Chevrolet I am sorry for your experince, and I truly hope you enjoy your new car. Jace My original response. My name is Jace Stowe. Part owner and Gm of McKenney Chevrolet. I will respond to the same way I did to the customer (who posted his review on 4/3/2012) when I talked to him on the phone. We were sorry. We made a mistake. I would like to think that we do all things right the first time, but we are human and we did drop the ball. We did reimburse the customer for his gas to our store and back. We have learned from this situation and will make sure it does not happen again. I do not know about the actions between Jarrod and the customer, but we went out of our way to find a car. We did not have one over time that met the customers needs. He did call on one vehicle that I know of and we told him no. It was not a good unit and it was going to the auction. We are always upfront as we were with the customer in this case. We realized our mistake and admitted it. We are sorry. I honestly mean that, and don't know how else to respond. We have been doing business for over 30 years and plan to for another 30.

5
★★★★★

This will be my last response. We have 60 + employees, if one of us drops the ball we pick it up and try to do the right thing, always have and always will. Jarrod has sold several cars, and his customers truly enjoyed the car buying experience. Those are their words and their experiences. I am one that is very critical of any buying experince that I experince outside the car business. Most are good, but some have been lacking. And on the ones that have been lacking I try to remember that people (including me) do make mistakes. Doesn't make things right, but we can always try to do the right thing. On behalf of McKenney Chevrolet I am sorry for your experince, and I truly hope you enjoy your new car. Jace My original response. My name is Jace Stowe. Part owner and Gm of McKenney Chevrolet. I will respond to the same way I did to the customer (who posted his review on 4/3/2012) when I talked to him on the phone. We were sorry. We made a mistake. I would like to think that we do all things right the first time, but we are human and we did drop the ball. We did reimburse the customer for his gas to our store and back. We have learned from this situation and will make sure it does not happen again. I do not know about the actions between Jarrod and the customer, but we went out of our way to find a car. We did not have one over time that met the customers needs. He did call on one vehicle that I know of and we told him no. It was not a good unit and it was going to the auction. We are always upfront as we were with the customer in this case. We realized our mistake and admitted it. We are sorry. I honestly mean that, and don't know how else to respond. We have been doing business for over 30 years and plan to for another 30.

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.

This will be my last response. We have 60 + employees, if one of us drops the ball we pick it up and try to do the right thing, always have and always will. Jarrod has sold several cars, and his customers truly enjoyed the car buying

3
★★★★★

This will be my last response. We have 60 + employees, if one of us drops the ball we pick it up and try to do the right thing, always have and always will. Jarrod has sold several cars, and his customers truly enjoyed the car buying

.

McKenney Chevrolet accepted a cash offer for a used Honda Civic and, knowing that I would be driving 2.5 hours, scheduled an appointment for me. My family and I were five minutes away when our salesman (Jarrod Fraley) called to say he sold the car to someone else. This was AFTER I had just spoken to him to make sure he knew that we had already driven a long way and were almost there.

We arrived onsite and the same salesman was unprofessional and unapologetic saying that an agreement is meaningless.

I was assured by both the General Sales Manager (Matt Surbeck) and General Manager (Jace Stowe) that this was NOT dealership policy. Acknowledging my mistreatment, they also offered to find me a comparable or better car for a comparable price. They said they would look for me and asked that I keep an eye on their inventory online.

They continually said they could not find anything and every car I asked about from their online inventory was either "already sold" or "unsuitable for sale".

I gave up on this after a few weeks as my costs from not having a fuel-efficient car continued to skyrocket. I called a local independent dealer in my hometown and he found a better car at a better price within 24 hours. What a difference a little motivation makes!

Your time and money are better spent elsewhere than McKenney Chevrolet.

1
★☆☆☆☆

McKenney Chevrolet accepted a cash offer for a used Honda Civic and, knowing that I would be driving 2.5 hours, scheduled an appointment for me. My family and I were five minutes away when our salesman (Jarrod Fraley) called to say he sold the car to someone else. This was AFTER I had just spoken to him to make sure he knew that we had already driven a long way and were almost there.

We arrived onsite and the same salesman was unprofessional and unapologetic saying that an agreement is meaningless.

I was assured by both the General Sales Manager (Matt Surbeck) and General Manager (Jace Stowe) that this was NOT dealership policy. Acknowledging my mistreatment, they also offered to find me a comparable or better car for a comparable price. They said they would look for me and asked that I keep an eye on their inventory online.

They continually said they could not find anything and every car I asked about from their online inventory was either "already sold" or "unsuitable for sale".

I gave up on this after a few weeks as my costs from not having a fuel-efficient car continued to skyrocket. I called a local independent dealer in my hometown and he found a better car at a better price within 24 hours. What a difference a little motivation makes!

Your time and money are better spent elsewhere than McKenney Chevrolet.

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.

McKenney Chevrolet accepted a cash offer for a used Honda Civic and, knowing that I would be driving 2.5 hours, scheduled an appointment for me. My family and I were five minutes away when our salesman (Jarrod Fraley) called to say he

3
★★★★★

McKenney Chevrolet accepted a cash offer for a used Honda Civic and, knowing that I would be driving 2.5 hours, scheduled an appointment for me. My family and I were five minutes away when our salesman (Jarrod Fraley) called to say he

.

McKenney Chevrolet accepted a cash offer for a used Honda Civic and, knowing that I would be driving 2.5 hours, scheduled an appointment for me. My family and I were five minutes away when our salesman (Jarrod Fraley) called to say he

3
★★★★★

McKenney Chevrolet accepted a cash offer for a used Honda Civic and, knowing that I would be driving 2.5 hours, scheduled an appointment for me. My family and I were five minutes away when our salesman (Jarrod Fraley) called to say he

.

McKenney Chevrolet accepted a cash offer for a used Honda Civic and, knowing that I would be driving 2.5 hours, scheduled an appointment for me. My family and I were five minutes away when our salesman (Jarrod Fraley) called to say he

3
★★★★★

McKenney Chevrolet accepted a cash offer for a used Honda Civic and, knowing that I would be driving 2.5 hours, scheduled an appointment for me. My family and I were five minutes away when our salesman (Jarrod Fraley) called to say he

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Since 1981, our family owned, greater Charlotte auto dealership has built a reputation on providing courteous, honest service. Our customers appreciate the way we do business, and we know you will too. Take a moment to read the info below and find out what makes us an exceptional place to buy or service your automobile.

 

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