Ray Skillman Southside Buick GMC

★★☆☆☆
  • 8424 US Highway 31 South

    Indianapolis, IN 46227

    Map & Directions
  • 317-300-5175

About Ray Skillman Southside Buick GMC

Categories
  • Auto Dealers
Details
  • GMC
  • Buick
Hours
M-F 9am-9pm, Sa 9am-7pm, Su Closed

Automotive

Automotive
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We visited this dealership after being quoted a price for a vehicle meeting our specifications, over the phone. After driving 1.5 hours to the lot, we learned that the car we had been discussing did not exist and that the price we were quoted over the phone was now null and void. It was mentioned at this time that there were several cars in the area that met our specifications that they could get for us. We negotiated a price and were happy.

We had a signed contract for a car. We had already written the check and had a VIN number. The contract explicitly stated that we had purchased that particular car. The next day, we were told that this vehicle had already been sold and that they could not get another, similar car. David Everett then informed us that our purchase was subject to availability and that it was our tough luck and our problem. We encouraged him to re-read our contract, after which he never mentioned that fact again. You see, our purchase wasn't subject to availability - we had purchased that particular car and we had already given them the money for it. His statement would be like me saying "the money may or may not be in the bank, it is subject to availability and, if it isn't there, tough luck and it's your problem not mine". After three days of hassle and stress, and being told by David Everett that it was our problem and we would have to deal with it, it was discovered that an identical car was found and could be given to us in leiu of the car we purchased. Amazing!! If he had spent half as much time trying to fix the problem as he did trying to weasel his way out of a binding contract, we would have already had a car.

The most important part of buying a car is in the actual transferal of the vehicle to the purchaser - this dealership cannot even do this!! No apology was given, no 'it was our fault', no 'how can we make this right?', just a 'wham, bam, we don't give a damn'!

1
★☆☆☆☆

We visited this dealership after being quoted a price for a vehicle meeting our specifications, over the phone. After driving 1.5 hours to the lot, we learned that the car we had been discussing did not exist and that the price we were quoted over the phone was now null and void. It was mentioned at this time that there were several cars in the area that met our specifications that they could get for us. We negotiated a price and were happy.

We had a signed contract for a car. We had already written the check and had a VIN number. The contract explicitly stated that we had purchased that particular car. The next day, we were told that this vehicle had already been sold and that they could not get another, similar car. David Everett then informed us that our purchase was subject to availability and that it was our tough luck and our problem. We encouraged him to re-read our contract, after which he never mentioned that fact again. You see, our purchase wasn't subject to availability - we had purchased that particular car and we had already given them the money for it. His statement would be like me saying "the money may or may not be in the bank, it is subject to availability and, if it isn't there, tough luck and it's your problem not mine". After three days of hassle and stress, and being told by David Everett that it was our problem and we would have to deal with it, it was discovered that an identical car was found and could be given to us in leiu of the car we purchased. Amazing!! If he had spent half as much time trying to fix the problem as he did trying to weasel his way out of a binding contract, we would have already had a car.

The most important part of buying a car is in the actual transferal of the vehicle to the purchaser - this dealership cannot even do this!! No apology was given, no 'it was our fault', no 'how can we make this right?', just a 'wham, bam, we don't give a damn'!

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Watch out for the finance department. They will trick you into signing things you do not really need and will have you sign multiple items leading you to believe what you are signing is all one thing. They have a couple of hidden add-ons you have to watch for like glass etching at $200! Be careful and ladies, take a man along for backup! On the positive side, I do like my 2007 KIA Spectra.

2
★★☆☆☆

Watch out for the finance department. They will trick you into signing things you do not really need and will have you sign multiple items leading you to believe what you are signing is all one thing. They have a couple of hidden add-ons you have to watch for like glass etching at $200! Be careful and ladies, take a man along for backup! On the positive side, I do like my 2007 KIA Spectra.

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I purchased my first decent car at this dealer. The salesman I worked with was a nice funny guy not sleazy like some salesman are. He didn't harass or try to pressure me into anything. He spent time asking me exactly what I was looking for and unfortuntely nothing caught my eye the first time I was there. He took my phone number and told me he would call if something came in. Amazingly he called me later that day because a couple had traded in a car just like I was looking for and it was in excellent condition. We went back that night to check it out and it was a beautiful car with low milage. I got everything done that night and it was all in all a very easy and pleasant experience.

4
★★★★☆

I purchased my first decent car at this dealer. The salesman I worked with was a nice funny guy not sleazy like some salesman are. He didn't harass or try to pressure me into anything. He spent time asking me exactly what I was looking for and unfortuntely nothing caught my eye the first time I was there. He took my phone number and told me he would call if something came in. Amazingly he called me later that day because a couple had traded in a car just like I was looking for and it was in excellent condition. We went back that night to check it out and it was a beautiful car with low milage. I got everything done that night and it was all in all a very easy and pleasant experience.

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Message from Ray Skillman Southside Buick GMC

If you would like financing options and you are in the market to purchase a new Kia, Mitsubishi, Buick, GMC or used car or truck, we will provide assistance to help you find financing options that fits your needs! Whether or not you have bad credit, no credit, or are a first time car buyer, you can trust that Ray Skillman Auto Center will get you into the car or truck you choose with professionalism and attention to your needs.



Ray Skillman Auto Center has a experienced and reliable Service and Parts Department, open extra hours to help fit our customers' hectic schedules; and, as always, Ray Skillman Auto Center offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business.

More about Ray Skillman Southside Buick GMC

Ray Skillman Auto Center offers a full selection of service areas including: ?New Vehicle Sales ?Pre-Owned Vehicle Sales ?Car Loans and Financing ?Certified Service Department ?Full Selection of Kia, Mitsubishi, Buick, GMC Parts and Accessories

 

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