Pizza Factory

★★☆☆☆
  • 570 West 500 South

    Bountiful, UT 84010

    Map & Directions
  • 801-295-7900

About Pizza Factory

Categories
  • Desserts
  • Italian Restaurants
  • Pizza Restaurants
Details
  • Family-Friendly Dining

Food

Food
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.

I stopped and ate at this place on my way home from Idaho. I was so impressed with how good the food was. I ordered the all you can eat lunch buffet, it was great. I have never had such good grub for a buffet. The service was good, the building was cool, the food was excellent. Will for sure stop again. Lorin.

5
★★★★★

I stopped and ate at this place on my way home from Idaho. I was so impressed with how good the food was. I ordered the all you can eat lunch buffet, it was great. I have never had such good grub for a buffet. The service was good, the building was cool, the food was excellent. Will for sure stop again. Lorin.

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.

Went there with a party of 7 other people, all family. We ordered, creating 3 different tickets, with one for me and my son, one for my brother and his family, and one for my parents. We received the bread sticks OK and they are very good. I ordered the cheese garlic bread, which were bland and not worth it. It took at least 15 to 20 minutes to start getting our other food, and when we did, everyone's food came but mine. Our waiter did not even seem to notice that I was without food, until I said something. The waiter asked what did I order and then went to the kitchen. he came back and said the kitchen had missed the order, but that he had turned it in. I sat there for another 20 to 25 minutes without food. The waiter came back one more time after he delivered the food after about 20 minutes. I told him how unhappy I was with his service, that he had not come back to check on us, that no one had refilled our glasses, and that my food was still not there. We told him to just bring boxes for everyone else's food, and to put my food in a box to go. He brought us the 3 checks, all which had at least a 20% gratuity on them for a 'large party." I told them I was not paying a gratuity because of their crappy service. They had to call the manager, who when he came up started to tell me that it was their policy to charge that so I told him that I sat there without my food while my family ate, that no one refilled our drinks until late into the meal after we had to ask, and that I was not paying a tip for crappy service. After I told him not to say anything else to me, he went and fixed it while we sat there another almost 10 minutes. I will never go back to any Pizza factory. The owner of the Bountiful Pizza Factory needs to pull his head out of his profits and pay attention to what is going on in your restaurant because your service sucks. No one even apologized for the mess up in my order.

1
★☆☆☆☆

Went there with a party of 7 other people, all family. We ordered, creating 3 different tickets, with one for me and my son, one for my brother and his family, and one for my parents. We received the bread sticks OK and they are very good. I ordered the cheese garlic bread, which were bland and not worth it. It took at least 15 to 20 minutes to start getting our other food, and when we did, everyone's food came but mine. Our waiter did not even seem to notice that I was without food, until I said something. The waiter asked what did I order and then went to the kitchen. he came back and said the kitchen had missed the order, but that he had turned it in. I sat there for another 20 to 25 minutes without food. The waiter came back one more time after he delivered the food after about 20 minutes. I told him how unhappy I was with his service, that he had not come back to check on us, that no one had refilled our glasses, and that my food was still not there. We told him to just bring boxes for everyone else's food, and to put my food in a box to go. He brought us the 3 checks, all which had at least a 20% gratuity on them for a 'large party." I told them I was not paying a gratuity because of their crappy service. They had to call the manager, who when he came up started to tell me that it was their policy to charge that so I told him that I sat there without my food while my family ate, that no one refilled our drinks until late into the meal after we had to ask, and that I was not paying a tip for crappy service. After I told him not to say anything else to me, he went and fixed it while we sat there another almost 10 minutes. I will never go back to any Pizza factory. The owner of the Bountiful Pizza Factory needs to pull his head out of his profits and pay attention to what is going on in your restaurant because your service sucks. No one even apologized for the mess up in my order.

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.

Sorry to say but unfortunately todays food was horrible. I cannot believe it because I have been there before and it was great. This time the food was cold, tasted old, not fresh, and really bad.
I got very sick to my stomach and I will not return.
The service was ok. But perhaps too quick which might be the reason why the food was cold.
The waitress was impolite by rushing to bring the ticket when we were in the middle of eating.

1
★☆☆☆☆

Sorry to say but unfortunately todays food was horrible. I cannot believe it because I have been there before and it was great. This time the food was cold, tasted old, not fresh, and really bad.
I got very sick to my stomach and I will not return.
The service was ok. But perhaps too quick which might be the reason why the food was cold.
The waitress was impolite by rushing to bring the ticket when we were in the middle of eating.

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.

My experience at the Pizza Factory has always been positive. I like that there is a lot of variety on the salad bar and not just iceberg lettuce and some pale tomatoes. The breadsticks are delicious and usually come out too hot to eat. I am not too impressed with their pizza, but that's okay with me since I go for the salad and breadsticks. I will say that I've only ever been at lunch, so some of the things that others complain about (feeling rushed, servers bringing the checks before you're done eating) I appreciate because I'm limited to an hour for lunch. Plus we're usually one of the first people there for the day so the salad bar is clean and fully stocked.

3
★★★☆☆

My experience at the Pizza Factory has always been positive. I like that there is a lot of variety on the salad bar and not just iceberg lettuce and some pale tomatoes. The breadsticks are delicious and usually come out too hot to eat. I am not too impressed with their pizza, but that's okay with me since I go for the salad and breadsticks. I will say that I've only ever been at lunch, so some of the things that others complain about (feeling rushed, servers bringing the checks before you're done eating) I appreciate because I'm limited to an hour for lunch. Plus we're usually one of the first people there for the day so the salad bar is clean and fully stocked.

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Kerry J., to me it sounds like you work there. Every review had something negative to say, except yours.

1
★☆☆☆☆

Kerry J., to me it sounds like you work there. Every review had something negative to say, except yours.

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.

Love the Pizza Factory. Great pizza and the breadsticks are incredible. I even love the ice that is used in the drinks.

However, it's a better experience for everyone if it's ordered to go from the Bountiful location.

I've been to the Bountiful location three or four times since it has opened. I understand that you shouldn't expect to be treated like royalty at any given restaurant, but these teenage girls that are employed there just aren't cutting even average service.

First of all, servers or hostesses: don't lecture me when you sit me in the middle of a high-traffic area at a table when I ask for a booth. Sure, I understand that I'll need to wait a bit longer for a booth, but don't give me a lesson about how busy a Friday night can get at a restaurant and that I need to be more accomodating. Whatever. I guess I'll learn to love sitting three feet away from where people are waiting to be seated who are staring at me while I eat my food. Not.

Secondly, don't bring me my check without having checked on me once since you've brought my food and without asking if I need anything else. "I'll be your cashier whenever you're ready!" ...Really? Even though I'm still eating? And I want dessert still? Not cool.

Lastly, why does it seem like no one wears a uniform? I worked in food as a teenager. I understand the annoyance that comes from being required to wear a uniform. But let's face it, it looks better, and it sure makes flagging my absentee waitress down a little bit easier when she's NOT AROUND.

P.S. Why have I never had a male teenage server there? I'm getting a little bored of seeing men sitting at other tables checking out the all-female serving staff in their tight jeans and super-duper-cute shirts.

That's all.

1
★☆☆☆☆

Love the Pizza Factory. Great pizza and the breadsticks are incredible. I even love the ice that is used in the drinks.

However, it's a better experience for everyone if it's ordered to go from the Bountiful location.

I've been to the Bountiful location three or four times since it has opened. I understand that you shouldn't expect to be treated like royalty at any given restaurant, but these teenage girls that are employed there just aren't cutting even average service.

First of all, servers or hostesses: don't lecture me when you sit me in the middle of a high-traffic area at a table when I ask for a booth. Sure, I understand that I'll need to wait a bit longer for a booth, but don't give me a lesson about how busy a Friday night can get at a restaurant and that I need to be more accomodating. Whatever. I guess I'll learn to love sitting three feet away from where people are waiting to be seated who are staring at me while I eat my food. Not.

Secondly, don't bring me my check without having checked on me once since you've brought my food and without asking if I need anything else. "I'll be your cashier whenever you're ready!" ...Really? Even though I'm still eating? And I want dessert still? Not cool.

Lastly, why does it seem like no one wears a uniform? I worked in food as a teenager. I understand the annoyance that comes from being required to wear a uniform. But let's face it, it looks better, and it sure makes flagging my absentee waitress down a little bit easier when she's NOT AROUND.

P.S. Why have I never had a male teenage server there? I'm getting a little bored of seeing men sitting at other tables checking out the all-female serving staff in their tight jeans and super-duper-cute shirts.

That's all.

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1 out of 1 people found this review helpful.

.

I have been to the Bountiful location approximately 8-10 times since they opened. It is still the great Pizza Factory food that you find at their other locations, however, some of my visits have been better than others. I think everyone has to keep in mind that this location has not been opened very long and the majority of employees are new and still learning their jobs. If you have ever opened a restaurant, you are aware of all the "kinks" that always have to be worked out over the first few months. I think this location will be every bit as good as the others, they just need a little more time.

4
★★★★☆

I have been to the Bountiful location approximately 8-10 times since they opened. It is still the great Pizza Factory food that you find at their other locations, however, some of my visits have been better than others. I think everyone has to keep in mind that this location has not been opened very long and the majority of employees are new and still learning their jobs. If you have ever opened a restaurant, you are aware of all the "kinks" that always have to be worked out over the first few months. I think this location will be every bit as good as the others, they just need a little more time.

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0 out of 1 people found this review helpful.

Business Response:

I appreciate your support and feedback. Its great to hear from our customers about what we do well and what we can do to improve.
.

We ate here last night for the first time. The food was alright, nothing special, but the place was a mess. The salad bar was disgusting and there was stuff on the floor. It was gross to see when we were trying to enjoy a meal.

1
★☆☆☆☆

We ate here last night for the first time. The food was alright, nothing special, but the place was a mess. The salad bar was disgusting and there was stuff on the floor. It was gross to see when we were trying to enjoy a meal.

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1 out of 1 people found this review helpful.

Business Response:

Thanks for the feedback. We will be working hard to keep that area clean. If there is anything else we can do to make your experience more enjoyable, please let us know.
.

I was not that impressed. The service was slow and the food was nothing that great. The breadtwiusts were skinny and far from fresh. This was my first time here and I doubt I will be back.

2
★★☆☆☆

I was not that impressed. The service was slow and the food was nothing that great. The breadtwiusts were skinny and far from fresh. This was my first time here and I doubt I will be back.

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1 out of 1 people found this review helpful.

Business Response:

I'm sorry things went wrong for you Tony, its never our intention to offer poor service. I hope that as we spend more time evaluating our employees and listening to our customers we can avoid mistakes in the future. Thank you for your feedback, it will be shared with the entire staff.
.

I was very excited when I saw a Pizza Factory was coming to Bountiful. I have family in St. George and eat there everytime we are down there. I have also been to the Syracuse Pizza Factory, but as I live in Bountiful it is a bit of a drive. However, I was very disappointed with my experience at the Bountiful Pizza Factory. The food did not taste as good as I remember from other experiences with Pizza Factory. The salad bar was a disaster. And we had to wait several minutes before we were helped. This was a total let down. Guess I will have to enjoy Pizza Factory as I always have, when I am in the area of another store.

1
★☆☆☆☆

I was very excited when I saw a Pizza Factory was coming to Bountiful. I have family in St. George and eat there everytime we are down there. I have also been to the Syracuse Pizza Factory, but as I live in Bountiful it is a bit of a drive. However, I was very disappointed with my experience at the Bountiful Pizza Factory. The food did not taste as good as I remember from other experiences with Pizza Factory. The salad bar was a disaster. And we had to wait several minutes before we were helped. This was a total let down. Guess I will have to enjoy Pizza Factory as I always have, when I am in the area of another store.

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1 out of 1 people found this review helpful.

.

Not worth the money. They tried to take away our drink cups that were still half full when the brought our refill. The pizza crust wasn't made in the store it was one of those premade ones. Asked if we needed a box when we were still in the middle of eating. Odered the garlic cheese bread and had very little cheese on it.

1
★☆☆☆☆

Not worth the money. They tried to take away our drink cups that were still half full when the brought our refill. The pizza crust wasn't made in the store it was one of those premade ones. Asked if we needed a box when we were still in the middle of eating. Odered the garlic cheese bread and had very little cheese on it.

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1 out of 1 people found this review helpful.

.

Great atmoshphere, the place was clean, the staff was friendly and our food was great. We tried the pasta and a couple different salads, my favorite was the szceshuan chicken pasta. The breadtwists are amazing, they are warm, buttery, and seasoned, not to mention huge! I think the best part was the dessert we had, it was a warm cookie with vanilla ice cream, whippped cream and chocolate syrup.

5
★★★★★

Great atmoshphere, the place was clean, the staff was friendly and our food was great. We tried the pasta and a couple different salads, my favorite was the szceshuan chicken pasta. The breadtwists are amazing, they are warm, buttery, and seasoned, not to mention huge! I think the best part was the dessert we had, it was a warm cookie with vanilla ice cream, whippped cream and chocolate syrup.

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0 out of 1 people found this review helpful.

Message from Pizza Factory

Did you know that we offer a wide range of pastas, calzones, salads and sandwiches?

 

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