Horseshoe Lake Animal Hospital

★★★☆☆
  • 5230 Horseshoe Lake Rd

    Collinsville, IL 62234

    Map & Directions
  • (888) 304-1486

About Horseshoe Lake Animal Hospital

Hours
Mon 8am-8pm, Tue 8am-6pm, Wed-Fri 8am-8pm, Sat 8:30am-2pm, Sun Closed
3.4545 11
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Dr. Hall and staff took care of my 2 little dogs for years . Sadly , they have both passed on from old age . We just adopted a new little dog and took her to Dr. Hall for her physical . We have found all the people at Horseshoe to be very caring and compassionate .
We wouldn't think of taking our pets anywhere else . In my opinion they are the best in this area.

5
★★★★★

Dr. Hall and staff took care of my 2 little dogs for years . Sadly , they have both passed on from old age . We just adopted a new little dog and took her to Dr. Hall for her physical . We have found all the people at Horseshoe to be very caring and compassionate .
We wouldn't think of taking our pets anywhere else . In my opinion they are the best in this area.

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The prices at Horseshoe Lake Animal Hospital seem to be the big topic of these reveiws. I would much rather spend a few hundred dollars to make sure my pet is in good hands, rather then go somewhere cheaper (which I have) and not have the most proper care for my pet. The employees (techs, receptionist, etc...) may not be the most "chatty" or "informing" (according to some) but if you have a question, ASK IT! Just as the same at a doctors office, I usually don't get the best service there, but this isn't a restaurant, I am more interested in the care my animal is getting, then how friendly they are to me. After all, I am there for my pet, and not myself. If I am confused about something, I make it a point to ask, and they answer every question I have without hesitance. I've been going there for many years now, and I would never think of going elsewhere.

4
★★★★☆

The prices at Horseshoe Lake Animal Hospital seem to be the big topic of these reveiws. I would much rather spend a few hundred dollars to make sure my pet is in good hands, rather then go somewhere cheaper (which I have) and not have the most proper care for my pet. The employees (techs, receptionist, etc...) may not be the most "chatty" or "informing" (according to some) but if you have a question, ASK IT! Just as the same at a doctors office, I usually don't get the best service there, but this isn't a restaurant, I am more interested in the care my animal is getting, then how friendly they are to me. After all, I am there for my pet, and not myself. If I am confused about something, I make it a point to ask, and they answer every question I have without hesitance. I've been going there for many years now, and I would never think of going elsewhere.

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Boarding .....To expensive , in one year it went from $23.00 to now it's $35.00 . Pet owners aren't rich , this isnt like BelAir California , shame on Horseshow Lake Animal Hospital aka Dr Hall , trying to get rich fast .

1
★☆☆☆☆

Boarding .....To expensive , in one year it went from $23.00 to now it's $35.00 . Pet owners aren't rich , this isnt like BelAir California , shame on Horseshow Lake Animal Hospital aka Dr Hall , trying to get rich fast .

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0 out of 1 people found this review helpful.

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I recently sold a puppy to someone the puppy was checked out by my vet and was given a clean bill of health later the puppy buyer took the pup to Dr.Ervin and he talked badly about my vet and said that the puppy was sick and needed a surgery that was going to cost 1000 to 1500. The Dr never called me or my vet which both phone numbers and addresses were provided.I am a very honest person and I don't think its very professional that the Dr didn't call me or my vet directly.

1
★☆☆☆☆

I recently sold a puppy to someone the puppy was checked out by my vet and was given a clean bill of health later the puppy buyer took the pup to Dr.Ervin and he talked badly about my vet and said that the puppy was sick and needed a surgery that was going to cost 1000 to 1500. The Dr never called me or my vet which both phone numbers and addresses were provided.I am a very honest person and I don't think its very professional that the Dr didn't call me or my vet directly.

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0 out of 2 people found this review helpful.

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Dr. Hall, Dr, Ervin all the Dr's are extremely attentive to the problems you state about your pets. I have an Afghan and they require special expertise, being that they are, speifically long-gutted dogs, and require extreme thought and understanding. I have recieved absolutely A+++++++ care from the Doctors and staff. I highly recommend Horseshoe Lake and the their GREAT grooming staff also !!!

5
★★★★★

Dr. Hall, Dr, Ervin all the Dr's are extremely attentive to the problems you state about your pets. I have an Afghan and they require special expertise, being that they are, speifically long-gutted dogs, and require extreme thought and understanding. I have recieved absolutely A+++++++ care from the Doctors and staff. I highly recommend Horseshoe Lake and the their GREAT grooming staff also !!!

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1 out of 2 people found this review helpful.

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I agree, this is better service and attention than my own doctors. The staff is attentive and helpful. There was almost no wait on either of the times I visited. All my questions were addressed, and I had more than most people could handle. The doctors were incredibly knowledgeable. The fees are reasonable, just thirty dollar for a visit (plus whatever else you need for meds or such). This place saved our beautiful Millie who is such a blessing to us. They show compassion by helping out stray dogs like our newly adopted one. A+++

5
★★★★★

I agree, this is better service and attention than my own doctors. The staff is attentive and helpful. There was almost no wait on either of the times I visited. All my questions were addressed, and I had more than most people could handle. The doctors were incredibly knowledgeable. The fees are reasonable, just thirty dollar for a visit (plus whatever else you need for meds or such). This place saved our beautiful Millie who is such a blessing to us. They show compassion by helping out stray dogs like our newly adopted one. A+++

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1 out of 2 people found this review helpful.

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I had 2 large dogs and was new to the area. I was impressed by the large friendly staff and spacious waiting room. It felt almost like a people clinic! Then we got to the exam. One of my dogs is almost a senior - 8 years old. The vet tech handed me some brochures of recommended care. The well-dog care for a younger dog was much higher than what I was used to. But older ones are really a money-maker for them. Without even looking at her, they recommended x-rays and blood work twice a year in addition to the standard well-dog care. Keep in mind this dog is a mixed breed in fantastic shape and has NO health problems or symptoms. The exam was very quick and the Dr barely looked at either dog. Bottom line: if you want to throw away over $1300 per year on a perfectly healthy animal, this is the place for you!

2
★★☆☆☆

I had 2 large dogs and was new to the area. I was impressed by the large friendly staff and spacious waiting room. It felt almost like a people clinic! Then we got to the exam. One of my dogs is almost a senior - 8 years old. The vet tech handed me some brochures of recommended care. The well-dog care for a younger dog was much higher than what I was used to. But older ones are really a money-maker for them. Without even looking at her, they recommended x-rays and blood work twice a year in addition to the standard well-dog care. Keep in mind this dog is a mixed breed in fantastic shape and has NO health problems or symptoms. The exam was very quick and the Dr barely looked at either dog. Bottom line: if you want to throw away over $1300 per year on a perfectly healthy animal, this is the place for you!

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2 out of 2 people found this review helpful.

Business Response:

Senior Care Exams I want to apologize for your unpleasant experience and for the fact that the technician failed to properly explain why we recommend senior care exams. According to the AVMA all pets over 7 years old are considered senior pets and should receive a complete physical exam every six months regardless if they are a pure breed or a mixed breed. During these exams we screen for the following: kidney disease, liver disease, dehydration, anemia, infection, clotting disorders, healing capabilities, diabetes, hypoglycemia, hyper/hypothyroidism, intestinal parasites, glaucoma, hyper/hypo tension, heart disease, respiratory disease and cancer. Since our beloved pets age 7 to 10 times faster than we do, health problems can progress at a faster rate and by the time your pet show outward clinical signs they are usually very ill. With our senior care program our goal is to catch problems early on so that they are easier to treat, less expensive to treat and have a better prognosis. We do discount these services under the senior care program so that it runs about $200. If there is anything I can do, please do not hesitate to call me at 618-344-7949. Jenny Ingles Practice Manager
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We had to have our cat put to sleep because of liver failure. The people here were exceptionally compassionate and caring. They always try to get you an appointment as quickly as possible and make the experience a good one.

4
★★★★☆

We had to have our cat put to sleep because of liver failure. The people here were exceptionally compassionate and caring. They always try to get you an appointment as quickly as possible and make the experience a good one.

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0 out of 1 people found this review helpful.

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My dog was really sick and my regular vet couldn't get her in. The people at Horseshoe said to bring her in right away. Turns out she had pancreitis. They kept her for a couple of days and called me daily with updates. The doctor even called me a couple days after she went home to check on her. My boss told me how good they were. Wow was he right. Also, the receptionists are really nice.

5
★★★★★

My dog was really sick and my regular vet couldn't get her in. The people at Horseshoe said to bring her in right away. Turns out she had pancreitis. They kept her for a couple of days and called me daily with updates. The doctor even called me a couple days after she went home to check on her. My boss told me how good they were. Wow was he right. Also, the receptionists are really nice.

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0 out of 1 people found this review helpful.

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I have been a vet tech for more years than I can remember. I recently moved to the state and was in need of a vet. Upon first check of my 20yo cat, I felt the wellness exam was a bit lacking. Especially when Dr. Ervin stated his heart and lungs sounded good - Even though he never took his stethoscope off his shoulders and my cat has a grade IV of VI heart murmur. Upon the second chance, I waited over an hour before anyone decided to say something - which as a tech who stated only "I bet your tired of wait'n, huh? Then after waiting even more, again Dr. Ervin did his 30 second magic show and never really evaluated my pet. If you want to try them at least ask for a different Dr. Hope this helps. A vet visit should be pet/customer first.

2
★★☆☆☆

I have been a vet tech for more years than I can remember. I recently moved to the state and was in need of a vet. Upon first check of my 20yo cat, I felt the wellness exam was a bit lacking. Especially when Dr. Ervin stated his heart and lungs sounded good - Even though he never took his stethoscope off his shoulders and my cat has a grade IV of VI heart murmur. Upon the second chance, I waited over an hour before anyone decided to say something - which as a tech who stated only "I bet your tired of wait'n, huh? Then after waiting even more, again Dr. Ervin did his 30 second magic show and never really evaluated my pet. If you want to try them at least ask for a different Dr. Hope this helps. A vet visit should be pet/customer first.

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1 out of 1 people found this review helpful.

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Everything you need in one stop. Need to take fido to the doctor, they have plenty , need fido to have a haircut, they have groomers, boarding too! Wonderful staff, with lots of friendly technicians and doctors. The hours are good, and you can usually always get an appointment. Prices are not too bad.

4
★★★★☆

Everything you need in one stop. Need to take fido to the doctor, they have plenty , need fido to have a haircut, they have groomers, boarding too! Wonderful staff, with lots of friendly technicians and doctors. The hours are good, and you can usually always get an appointment. Prices are not too bad.

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1 out of 2 people found this review helpful.

More about Horseshoe Lake Animal Hospital

We are a full service animal hospital offering state-of-the-art medicine, laser surgery, dentistry, nutritional counseling, boarding and grooming.

 

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