Charter Bus R Us

★★☆☆☆
  • 5613 Leesburg Pike

    Falls Church, VA 22041

    Map & Directions
  • 703-417-9193

About Charter Bus R Us

Categories
  • Transportation & Storage
  • Passenger Transportation
  • Taxis & Shuttles
  • Car Services
  • Limousine Services
  • Shuttles
  • Taxis
  • Bus Charters
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  • Airport Transportation

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2.1429 7
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The AMU Students for Life group paid the Charter Bus R Us company of Springfield, VA, $18,500 in advance to pick the students up at 6 p.m. Friday and bring the group back Tuesday, Jan. 24.

Trip organizer Joshua Johanni said the company received the check for the trip Jan. 13, and cashed it, but then did not returned any of his calls or emails seeking to confirm arrangements. After not communicating with him for six days, he said he received an email early Thursday morning telling him the trip was canceled, with no explanation. Subsequent calls to the charter company have not been returned.

1
★☆☆☆☆

The AMU Students for Life group paid the Charter Bus R Us company of Springfield, VA, $18,500 in advance to pick the students up at 6 p.m. Friday and bring the group back Tuesday, Jan. 24.

Trip organizer Joshua Johanni said the company received the check for the trip Jan. 13, and cashed it, but then did not returned any of his calls or emails seeking to confirm arrangements. After not communicating with him for six days, he said he received an email early Thursday morning telling him the trip was canceled, with no explanation. Subsequent calls to the charter company have not been returned.

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I understand your frustration and Thank You for leaving your feed back online. It has helped me choose a good and reliable company for my up coming events in 2012. I am down to two companies after online and friend's referrals: Chariots for Hire and Bus 4 Hire, they have nice new fleet, good customer service and friendly drivers. I happened to be in Springfield area to visit Charter Bus R us, but office was closed in the middle of a week day... building staff informed me that they have been out of business for last few months. They also told me another company that used to be here a few months ago called AAA American Coach is also out of Business.
I made another stop down the street by recommendation of a staff member and was able to meet the owners of Bus 4 Hire and a few drivers today... had a very pleasant experience. I was offered coffee, cookies and holiday chocolate! However, they couldn't really tell me about Charter bus r us due to some rules and regulations but I already knew the Truth, so people please do not loose your money like Gina have lost. They probably are still taking deposits and payments but company has been shut down already. If I were to book with them for next year, they would definitely take my money but I won't get a bus like Gina experienced on Dec 9th.
Another thing I have noticed after each negative review there is a positive review by Sebastien and Laura with a lot of grammar and spelling errors. It clearly shows that both reviews are quoted by the same person. Let's be smart about making our money decisions and I truly hope my research will help people like Gina, Myself and many others!

1
★☆☆☆☆

I understand your frustration and Thank You for leaving your feed back online. It has helped me choose a good and reliable company for my up coming events in 2012. I am down to two companies after online and friend's referrals: Chariots for Hire and Bus 4 Hire, they have nice new fleet, good customer service and friendly drivers. I happened to be in Springfield area to visit Charter Bus R us, but office was closed in the middle of a week day... building staff informed me that they have been out of business for last few months. They also told me another company that used to be here a few months ago called AAA American Coach is also out of Business.
I made another stop down the street by recommendation of a staff member and was able to meet the owners of Bus 4 Hire and a few drivers today... had a very pleasant experience. I was offered coffee, cookies and holiday chocolate! However, they couldn't really tell me about Charter bus r us due to some rules and regulations but I already knew the Truth, so people please do not loose your money like Gina have lost. They probably are still taking deposits and payments but company has been shut down already. If I were to book with them for next year, they would definitely take my money but I won't get a bus like Gina experienced on Dec 9th.
Another thing I have noticed after each negative review there is a positive review by Sebastien and Laura with a lot of grammar and spelling errors. It clearly shows that both reviews are quoted by the same person. Let's be smart about making our money decisions and I truly hope my research will help people like Gina, Myself and many others!

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HORRIBLE. PAID IN FULL...NO BUS. Called when they were 5 minutes late Bana said she will check where bus is put on hold then she HUNG up on us...NEVER RETURED CALL...I called them all day NEVER ANSWERED phone....What a rip! I want my money back from them ASAP. This was for a small school and there was some upset students...so rude!

1
★☆☆☆☆

HORRIBLE. PAID IN FULL...NO BUS. Called when they were 5 minutes late Bana said she will check where bus is put on hold then she HUNG up on us...NEVER RETURED CALL...I called them all day NEVER ANSWERED phone....What a rip! I want my money back from them ASAP. This was for a small school and there was some upset students...so rude!

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1 out of 1 people found this review helpful.

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We chartered their 55 passenger motor coach to take our sorority to Daytona Beach, FL for our formal weekend. They were promptly on time. The buses were new, clean and in excellent condition. The drivers were very courteous and professional (Thanks You George & Tyron). Great sales & customer service personnel. They were very accommodating and work with us to ensure that our plans were met. We departed Virginia, VA late in the afternoon and cruised all the way to Daytona Beach enjoying every minute of it. We had a great time. I would say that the whole trip was perfect. I would strongly recommend to use this company for all your transportation needs. We will definitely be calling on them again for our next event.

5
★★★★★

We chartered their 55 passenger motor coach to take our sorority to Daytona Beach, FL for our formal weekend. They were promptly on time. The buses were new, clean and in excellent condition. The drivers were very courteous and professional (Thanks You George & Tyron). Great sales & customer service personnel. They were very accommodating and work with us to ensure that our plans were met. We departed Virginia, VA late in the afternoon and cruised all the way to Daytona Beach enjoying every minute of it. We had a great time. I would say that the whole trip was perfect. I would strongly recommend to use this company for all your transportation needs. We will definitely be calling on them again for our next event.

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This company falsely advertise their services, bus ( 827) was provided for my Kings Dominion trip.
This bus was horrible: the AC was not functioning properly on the back of bus, the bathroom toilet seat looked like it was taken from an out house, the DVD player did not work and some of the monitors were missing in the front of the bus, most of the seats in the back were broken, a lot of the arm rest were missing and the bus smelled like the bathroom. There wasn't even a name of the company on the side if the bus. This bus was not what I had spoken with the customer service about. I wouldn't rent another bus from this company nor would I recommend them to anyone.

1
★☆☆☆☆

This company falsely advertise their services, bus ( 827) was provided for my Kings Dominion trip.
This bus was horrible: the AC was not functioning properly on the back of bus, the bathroom toilet seat looked like it was taken from an out house, the DVD player did not work and some of the monitors were missing in the front of the bus, most of the seats in the back were broken, a lot of the arm rest were missing and the bus smelled like the bathroom. There wasn't even a name of the company on the side if the bus. This bus was not what I had spoken with the customer service about. I wouldn't rent another bus from this company nor would I recommend them to anyone.

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1 out of 1 people found this review helpful.

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My friends and I got a party bus for Prom and Homecoming. They picked us up at my friends house and got us to our dinner reservations on time then to us to the venue and back once the dances were over. The driver was really nice and chill and didn't get upset even when we were a little loud sometimes (hey we're teenagers, it happens). The bus was clean and comfortable and fit all of us comfortably. We even had some kids ask if they could be in our group because they wanted to be in our bus! The price was reasonable and we had a really enjoyable night thanks to Charter Bus R Us taking us where we needed to go.

5
★★★★★

My friends and I got a party bus for Prom and Homecoming. They picked us up at my friends house and got us to our dinner reservations on time then to us to the venue and back once the dances were over. The driver was really nice and chill and didn't get upset even when we were a little loud sometimes (hey we're teenagers, it happens). The bus was clean and comfortable and fit all of us comfortably. We even had some kids ask if they could be in our group because they wanted to be in our bus! The price was reasonable and we had a really enjoyable night thanks to Charter Bus R Us taking us where we needed to go.

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Very unreliable and unprofessional, Unreliable for: Timeliness more than 1+ hours late on both accounts of to and from destination. unprofessionalism for: refusal to return our requests for pro-rated discount no follow up to our calls promising one type of bus and delivering a different bus. More details if your interested why: Used the services in April 16 and 17th of 2011. We used their services to plan a trip from washington DC to Ocean City for about 50 people. Used two mid sized busses that were promised, but never received, busses to have certain amenities such as TVs with DVD players and trunk storage for our luggage. We were charged the wrong price and wasn't fixed until we called and had to explain that our deposit wasn't being applied to the total charge. The busses were late in arriving for departure at origin and destination by more than an hour (from washington D.C. they were more than an hour and forty-five!). When calling our point of contact with Charter Bus R Us she had no idea that we had these problems. Let me be clear I'm no blaming her for these issues mistakes happen and we're reasonable people. HOWEVER I do place blame on their lack of professionalism for refusing to get back with us about these problems. I strongly disagree that the company can stipulate in their contract that they can charge us more money for being more than 30 min late but they ignore the customer if their late by three times that!? We have called several times to talk to someone about pro-rated our final payment but have had no luck. FINAL POINT: I HIGHLY ADVISE USING THIS ORGANIZATION AT ALL COSTS! DON'T BE TEMPTED BY PRICE, ITS NOT WORTH IT. As an individual in customer service work, I can understand problems that can occur, its unavoidable. But it is the steps taken by the organization to remedy that problem that is a reflection of the integrity and credibility of the company. A once reasonable customer, now extremely dissatisfied and frustrated, A resident of Washington, D.C

1
★☆☆☆☆

Very unreliable and unprofessional, Unreliable for: Timeliness more than 1+ hours late on both accounts of to and from destination. unprofessionalism for: refusal to return our requests for pro-rated discount no follow up to our calls promising one type of bus and delivering a different bus. More details if your interested why: Used the services in April 16 and 17th of 2011. We used their services to plan a trip from washington DC to Ocean City for about 50 people. Used two mid sized busses that were promised, but never received, busses to have certain amenities such as TVs with DVD players and trunk storage for our luggage. We were charged the wrong price and wasn't fixed until we called and had to explain that our deposit wasn't being applied to the total charge. The busses were late in arriving for departure at origin and destination by more than an hour (from washington D.C. they were more than an hour and forty-five!). When calling our point of contact with Charter Bus R Us she had no idea that we had these problems. Let me be clear I'm no blaming her for these issues mistakes happen and we're reasonable people. HOWEVER I do place blame on their lack of professionalism for refusing to get back with us about these problems. I strongly disagree that the company can stipulate in their contract that they can charge us more money for being more than 30 min late but they ignore the customer if their late by three times that!? We have called several times to talk to someone about pro-rated our final payment but have had no luck. FINAL POINT: I HIGHLY ADVISE USING THIS ORGANIZATION AT ALL COSTS! DON'T BE TEMPTED BY PRICE, ITS NOT WORTH IT. As an individual in customer service work, I can understand problems that can occur, its unavoidable. But it is the steps taken by the organization to remedy that problem that is a reflection of the integrity and credibility of the company. A once reasonable customer, now extremely dissatisfied and frustrated, A resident of Washington, D.C

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1 out of 2 people found this review helpful.

 

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