Ramirez Flooring

★☆☆☆☆
  • 418 Thornton Rd

    Houston, TX 77018

    Map & Directions
  • 713-401-6600

About Ramirez Flooring

Categories
  • Carpentry
  • Cabinet Makers
  • Floor Contractors
  • Tile Contractors
  • Home Repair & Service
  • Floor Coverings
Details
  • Cabinet Installation
  • Cabinet Refinishers

Home & Garden

Home & Garden
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The short version? We are $3600 into a 300 sq ft. job, and our tiles are breaking, and the grout is cracking. This painful journey began 2/23/11. After Ramirez Flooring missed their initial appt. to give an estimate on hardwoods (which should have been our first clue not to hire), we decided to give them a second shot and hired them to tile our kitchen. Mr Ramirez wanted half of the money for labor up front, which we didn??t, like but decided to go ahead and do. After this, there was a myriad of problems with him that included: childish conflicts with other vendors working on the house (so we elected to have them finish their work first which cost us time), the additional $400 expense for cement subflooring (they didn??t have or decide to rent a cement mixer, so they mixed the cement on our back patio which they didn??t clean up and that CRACKED our patio), another additional $200 for mortar and other supplies he didn??t quote us, and having to repeat 3 or 4 times the pattern in which we wanted the tile because he wanted to lay it another way (an easier way for him). During the job, we found that the entry tile and medallion were laid incorrectly by Mr. Ramirez?? workers (even after drawing what we wanted, and taking off work to communicate these instructions to Mr. Ramirez). When we called him about the mistake, he immediately faulted our communication even without seeing what his workers had done (btw?we speak Spanish fluently in which we communicated with him from the beginning). After he took the time to go to the house to see what they did, he sheepishly agreed to redo without an apology AND elected to charge us ANOTHER $20 for grout!

3/16/11. We noticed earlier in the week that the grout in the kitchen was cracking, so we asked him to come and look at it. He blamed the problem on a grout additive, so we asked him to replace all of the grout (that we had to purchase again). He wanted to be paid for the labor, and we refused. Even though this should have been an all day job, he showed up at 10am, and left a little after noon. We found out later than all he did was add a thin later of grout over the cracked grout.
4/26/11. We noticed that AGAIN the grout was cracking, and a tile was broken. We asked Mr. Ramirez to come look at it AGAIN. We showed him that when you tap on the floor, half of the tiles visibly move, and sound hollow as if there is no mortar attaching them to the subfloor. Mr. Ramirez gave excuse after excuse for why this was happening. First, it was the grout additive again (which he claimed to have fixed back in March), then it was our foundation, then it was that we moved the refrigerator in the kitchen too soon after the floor was done (mind you? the refrigerator never touched the area in which the tile broke or where the grout remains to crack), then it was the thin set that HE bought. He clearly was grasping for straws at this point. After all of the excuses, the thought of him offering to remove the grout and replace it again?even though the tiles are clearly not stuck to the subfloor?was enough for us to decide to ask for our money back instead of giving him ANOTHER opportunity to ??fix? the problem.
At this request, Mr. Ramirez said that he would not refund our money because the job was done correctly (despite the obvious visible loose/broken tile and cracked grout), and he would not refund our money. PLEASE do not hire Juan Ramirez with Ramirez Flooring!!! We do not want anyone to have to go through this same horrible experience and loose thousands of dollars like us!

1
★☆☆☆☆

The short version? We are $3600 into a 300 sq ft. job, and our tiles are breaking, and the grout is cracking. This painful journey began 2/23/11. After Ramirez Flooring missed their initial appt. to give an estimate on hardwoods (which should have been our first clue not to hire), we decided to give them a second shot and hired them to tile our kitchen. Mr Ramirez wanted half of the money for labor up front, which we didn??t, like but decided to go ahead and do. After this, there was a myriad of problems with him that included: childish conflicts with other vendors working on the house (so we elected to have them finish their work first which cost us time), the additional $400 expense for cement subflooring (they didn??t have or decide to rent a cement mixer, so they mixed the cement on our back patio which they didn??t clean up and that CRACKED our patio), another additional $200 for mortar and other supplies he didn??t quote us, and having to repeat 3 or 4 times the pattern in which we wanted the tile because he wanted to lay it another way (an easier way for him). During the job, we found that the entry tile and medallion were laid incorrectly by Mr. Ramirez?? workers (even after drawing what we wanted, and taking off work to communicate these instructions to Mr. Ramirez). When we called him about the mistake, he immediately faulted our communication even without seeing what his workers had done (btw?we speak Spanish fluently in which we communicated with him from the beginning). After he took the time to go to the house to see what they did, he sheepishly agreed to redo without an apology AND elected to charge us ANOTHER $20 for grout!

3/16/11. We noticed earlier in the week that the grout in the kitchen was cracking, so we asked him to come and look at it. He blamed the problem on a grout additive, so we asked him to replace all of the grout (that we had to purchase again). He wanted to be paid for the labor, and we refused. Even though this should have been an all day job, he showed up at 10am, and left a little after noon. We found out later than all he did was add a thin later of grout over the cracked grout.
4/26/11. We noticed that AGAIN the grout was cracking, and a tile was broken. We asked Mr. Ramirez to come look at it AGAIN. We showed him that when you tap on the floor, half of the tiles visibly move, and sound hollow as if there is no mortar attaching them to the subfloor. Mr. Ramirez gave excuse after excuse for why this was happening. First, it was the grout additive again (which he claimed to have fixed back in March), then it was our foundation, then it was that we moved the refrigerator in the kitchen too soon after the floor was done (mind you? the refrigerator never touched the area in which the tile broke or where the grout remains to crack), then it was the thin set that HE bought. He clearly was grasping for straws at this point. After all of the excuses, the thought of him offering to remove the grout and replace it again?even though the tiles are clearly not stuck to the subfloor?was enough for us to decide to ask for our money back instead of giving him ANOTHER opportunity to ??fix? the problem.
At this request, Mr. Ramirez said that he would not refund our money because the job was done correctly (despite the obvious visible loose/broken tile and cracked grout), and he would not refund our money. PLEASE do not hire Juan Ramirez with Ramirez Flooring!!! We do not want anyone to have to go through this same horrible experience and loose thousands of dollars like us!

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