Artistic Fusion Hair Co

★★★★☆
  • 11567 W Broad St

    Henrico, VA 23233

    Map & Directions
  • 804-364-6036

About Artistic Fusion Hair Co

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  • Beauty Salons

Personal Services

Personal Services
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The owner/hair stylist is EXTREMELY RUDE! I got my hair cut and highlighted. She totally messed up my hair and denied to accept her fault! This is the worst haircut I've ever received, and the highlights totally damaged my hair. I only get highlights once a year, so my hair is super healthy, but now its damaged because of whatever products she used! I have never received this kind of customer service before, nor have I experience such bad jobs. NEVER going back!

Btw, the 5 stars you see here, I do believe she writes them herself

1
★☆☆☆☆

The owner/hair stylist is EXTREMELY RUDE! I got my hair cut and highlighted. She totally messed up my hair and denied to accept her fault! This is the worst haircut I've ever received, and the highlights totally damaged my hair. I only get highlights once a year, so my hair is super healthy, but now its damaged because of whatever products she used! I have never received this kind of customer service before, nor have I experience such bad jobs. NEVER going back!

Btw, the 5 stars you see here, I do believe she writes them herself

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1 out of 2 people found this review helpful.

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My 3 star rating is for the salon as a whole due to a combination of experiences I've had there, BUT I'd like to give 5 STARS to LISA.

I would definitely consider Lisa a true artist, not just someone with training to cut and color hair. She takes your face shape and hair texture into consideration when cutting, and has an eye for color.

I'm a natural dark blonde and very very picky about the way my hair is lightened. I've been getting my hair done for about 18 years and have only walked out of a salon completely satisfied 3 times in my life and Lisa did my hair 2 of those times. Few things are tackier to me than a cheap looking dye job, and Lisa's work is extremely sophisticated. She took me to a light blonde with foils and it looks just like my hair did when I was a little girl and naturally this blonde. The distribution and tone is about as perfect as you can get. I think the average stranger would assume that this is my natural color. She could probably get a job in Hollywood if she wanted. I'm not exaggerating.

3
★★★☆☆

My 3 star rating is for the salon as a whole due to a combination of experiences I've had there, BUT I'd like to give 5 STARS to LISA.

I would definitely consider Lisa a true artist, not just someone with training to cut and color hair. She takes your face shape and hair texture into consideration when cutting, and has an eye for color.

I'm a natural dark blonde and very very picky about the way my hair is lightened. I've been getting my hair done for about 18 years and have only walked out of a salon completely satisfied 3 times in my life and Lisa did my hair 2 of those times. Few things are tackier to me than a cheap looking dye job, and Lisa's work is extremely sophisticated. She took me to a light blonde with foils and it looks just like my hair did when I was a little girl and naturally this blonde. The distribution and tone is about as perfect as you can get. I think the average stranger would assume that this is my natural color. She could probably get a job in Hollywood if she wanted. I'm not exaggerating.

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1 out of 2 people found this review helpful.

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I am very surprised to see the poor reviews for Artistic Fusion Hair Company. I have had my hair colored and cut there several times; both by the owner and one of her staff. My experiences have been wonderful. The owner is the best hair colorist I have found in this area. I am "VERY PICKY" and used to travel to Frederidk Fekkai in NY because I wasn't satisfied with the other Richmond salons I'd tried. Since discovering Fusion I no longer have the great expense and travel time of going to NY.

For women with hair like mine - 54 years old; hair was mousy brown - now is almost completely grey (resistant grey) in front yet still a lot of mousy brown in back; Lisa is a miracle worker. She uses multiple colors for the base and then adds partial highlights for a beautiful natural look I thought could no longer be achieved on my greying hair. She also listened to me when I said I hate that brassy color hair you see on women my age when they cover the grey. Lisa (as well as her associates) always achieve a vibrant, multidemensional color similar to my hair color when I was very young.
As far as being rude?? I was late for my 1st. 2 appointments and no one had an attitude with me. Lisa especially. She encouraged me to take a moment to relax on my 1st. visit when I was frazzled after coming in extremely late because of getting lost.

Lastly, the service at Fusion is not cheap - but well worth it. But their prices are clearly stated on their website. Also, the way they color my hair - I usually just need a root touch up - more expensive highlights about every 3rd. visit.

A big thanks and happy holidays to all of you at Fusion!!!

5
★★★★★

I am very surprised to see the poor reviews for Artistic Fusion Hair Company. I have had my hair colored and cut there several times; both by the owner and one of her staff. My experiences have been wonderful. The owner is the best hair colorist I have found in this area. I am "VERY PICKY" and used to travel to Frederidk Fekkai in NY because I wasn't satisfied with the other Richmond salons I'd tried. Since discovering Fusion I no longer have the great expense and travel time of going to NY.

For women with hair like mine - 54 years old; hair was mousy brown - now is almost completely grey (resistant grey) in front yet still a lot of mousy brown in back; Lisa is a miracle worker. She uses multiple colors for the base and then adds partial highlights for a beautiful natural look I thought could no longer be achieved on my greying hair. She also listened to me when I said I hate that brassy color hair you see on women my age when they cover the grey. Lisa (as well as her associates) always achieve a vibrant, multidemensional color similar to my hair color when I was very young.
As far as being rude?? I was late for my 1st. 2 appointments and no one had an attitude with me. Lisa especially. She encouraged me to take a moment to relax on my 1st. visit when I was frazzled after coming in extremely late because of getting lost.

Lastly, the service at Fusion is not cheap - but well worth it. But their prices are clearly stated on their website. Also, the way they color my hair - I usually just need a root touch up - more expensive highlights about every 3rd. visit.

A big thanks and happy holidays to all of you at Fusion!!!

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1 out of 2 people found this review helpful.

.

I have NEVER in my life dealt with such POOR customer service!!! It is a shame that they treat their customers so poorly. I do want to say that the person who cut my hair was SUPER nice, but the receptionist was really overbearing and nosy....telling me that what I wanted to do with my hair was all wrong and had the nerve to tell me what I SHOULD do with my hair. She even went as far as to say that my natural hair color was ashy and dull. So me, being a reserved person, listened....needless to say, I was not happy....paid and left. I called the next day to let them know I was not happy and asked what could be done. I basically was told "tough luck, deal with it." They offered me NO refund, credit, and didnt offer to even try to fix the problem. I sat on the phone with the reception for nearly 30 minutes trying to figure out how in the world they could run a business like this. I will NEVER go back. A customer deserves to be treated with RESPECT.

1
★☆☆☆☆

I have NEVER in my life dealt with such POOR customer service!!! It is a shame that they treat their customers so poorly. I do want to say that the person who cut my hair was SUPER nice, but the receptionist was really overbearing and nosy....telling me that what I wanted to do with my hair was all wrong and had the nerve to tell me what I SHOULD do with my hair. She even went as far as to say that my natural hair color was ashy and dull. So me, being a reserved person, listened....needless to say, I was not happy....paid and left. I called the next day to let them know I was not happy and asked what could be done. I basically was told "tough luck, deal with it." They offered me NO refund, credit, and didnt offer to even try to fix the problem. I sat on the phone with the reception for nearly 30 minutes trying to figure out how in the world they could run a business like this. I will NEVER go back. A customer deserves to be treated with RESPECT.

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1 out of 1 people found this review helpful.

.

I went to Artistic Fusion yesterday to use a Groupon deal for cut and color. I did read all the reviews and did see some very negative (and mean spirited reviews), but there were plenty of good ones so I decided to give it a try.
Kearstan was my stylist - she was great! Even though when I walked in there were only 2 girls working and no one at the front desk, she immediately greeted me and let me know she would be with me soon (and with very pleasant smile on her face). Apparently, they were short handed (someone quit without notice) and the owners were out signing a lease on a new space. Regardless, she was very professional and got to me as quickly as possible. I told her what I was thinking (style wise) and gave her creative license to "make me look different". She took her time and came up with a great style and awesome color! I was very pleased and impressed. I have been to many different salons all over the country and I have to say she is the first one in a long time that actually did what I asked and left me smiling as I was walking out the door!
By the way, the salon was very clean and tastefully decorated! All in all, I'd say that it was a wonderful experience! Thanks Kearstan for the beautiful haircut and color! All my friends are impressed :)
I will definitely be going back! Also - I guess they are moving to a new space in the near future and it sounds like it will be impressive! Can't wait!

5
★★★★★

I went to Artistic Fusion yesterday to use a Groupon deal for cut and color. I did read all the reviews and did see some very negative (and mean spirited reviews), but there were plenty of good ones so I decided to give it a try.
Kearstan was my stylist - she was great! Even though when I walked in there were only 2 girls working and no one at the front desk, she immediately greeted me and let me know she would be with me soon (and with very pleasant smile on her face). Apparently, they were short handed (someone quit without notice) and the owners were out signing a lease on a new space. Regardless, she was very professional and got to me as quickly as possible. I told her what I was thinking (style wise) and gave her creative license to "make me look different". She took her time and came up with a great style and awesome color! I was very pleased and impressed. I have been to many different salons all over the country and I have to say she is the first one in a long time that actually did what I asked and left me smiling as I was walking out the door!
By the way, the salon was very clean and tastefully decorated! All in all, I'd say that it was a wonderful experience! Thanks Kearstan for the beautiful haircut and color! All my friends are impressed :)
I will definitely be going back! Also - I guess they are moving to a new space in the near future and it sounds like it will be impressive! Can't wait!

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2 out of 3 people found this review helpful.

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Justice shall prevail in regard to the recent vicious attacks on our company. It saddens me that there's a certain group of individuals that feel the need to target us when they knw nothing about who we are and what we're about other than what they have contrived in their own minds. We are fortunate to have many authorities on our side working diligantly to get to the root of the problem.Anyone that has any iota of intellect will be able to see right through these false accusations of reviews, given most if not all of them are filled with grammatical error and contradictory content. We keep a very clean salon and there are nothing but many beautiful pieces of artwork from local artists gracing our walls. To all of our real clients that have been with us for many years, thank you for your continuing support and patience while we deal with these matters.

5
★★★★★

Justice shall prevail in regard to the recent vicious attacks on our company. It saddens me that there's a certain group of individuals that feel the need to target us when they knw nothing about who we are and what we're about other than what they have contrived in their own minds. We are fortunate to have many authorities on our side working diligantly to get to the root of the problem.Anyone that has any iota of intellect will be able to see right through these false accusations of reviews, given most if not all of them are filled with grammatical error and contradictory content. We keep a very clean salon and there are nothing but many beautiful pieces of artwork from local artists gracing our walls. To all of our real clients that have been with us for many years, thank you for your continuing support and patience while we deal with these matters.

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0 out of 1 people found this review helpful.

.

I have been working with Lisa at Artistic Fusion for almost 2 years and have never been happier. The fact that another alleged stylist said they had to "correct" color done by AF is amusing to me. I have had the exact opposite experience, and thankfully the staff at AF have saved ME from some bad color and cut experiences in the past. Immaculately clean salon, respectful staff and very very talented. I am constantly stopped by strangers who compliment by cut & color and ask where I have my hair done - need I say more?? I have personally been thrilled with all of my experiences at AF, and I have worked with stylists in some of the finest salons in D.C. and Boston.

5
★★★★★

I have been working with Lisa at Artistic Fusion for almost 2 years and have never been happier. The fact that another alleged stylist said they had to "correct" color done by AF is amusing to me. I have had the exact opposite experience, and thankfully the staff at AF have saved ME from some bad color and cut experiences in the past. Immaculately clean salon, respectful staff and very very talented. I am constantly stopped by strangers who compliment by cut & color and ask where I have my hair done - need I say more?? I have personally been thrilled with all of my experiences at AF, and I have worked with stylists in some of the finest salons in D.C. and Boston.

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1 out of 2 people found this review helpful.

.

My hair became thin, dull and gray after having kids and breast-feeding. I fried my hair trying to save a buck and wore hats every moment I could. Jane is a passionate artist. She saw hope in my damaged hair and immediately without hesitation sought to help me. She not only rescued my hair but she gave me back my confidence. Now, my hair is healthy and I even receive compliments from my husband, kids and co-workers. Jane is loyal, and obviously loves her job because she at last minute accommodates me, as well as others, by coming in early or staying late when work schedules changed. I am fulltime working mom, wife and student, and I truly believe Jane gave me back self-assurance to juggle all these because I am not hiding under a hat. Thanks Jane!

5
★★★★★

My hair became thin, dull and gray after having kids and breast-feeding. I fried my hair trying to save a buck and wore hats every moment I could. Jane is a passionate artist. She saw hope in my damaged hair and immediately without hesitation sought to help me. She not only rescued my hair but she gave me back my confidence. Now, my hair is healthy and I even receive compliments from my husband, kids and co-workers. Jane is loyal, and obviously loves her job because she at last minute accommodates me, as well as others, by coming in early or staying late when work schedules changed. I am fulltime working mom, wife and student, and I truly believe Jane gave me back self-assurance to juggle all these because I am not hiding under a hat. Thanks Jane!

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2 out of 3 people found this review helpful.

.

I have been to salons all over Richmond and I FINALLY found someone who does an excellent job with my fine hair, the owner Jane. On my initial visit, she suggested a cut/style that does wonders with my fine hair and I have received compliments from co-workers and friends ever since. She also performed a corrective color on my first visit and I was very happy with the results. She's been highlighting my hair since and I love how natural it looks. I highly recommend Artistic Fusion.

5
★★★★★

I have been to salons all over Richmond and I FINALLY found someone who does an excellent job with my fine hair, the owner Jane. On my initial visit, she suggested a cut/style that does wonders with my fine hair and I have received compliments from co-workers and friends ever since. She also performed a corrective color on my first visit and I was very happy with the results. She's been highlighting my hair since and I love how natural it looks. I highly recommend Artistic Fusion.

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2 out of 3 people found this review helpful.

.

I had a referral from a friend to use jane for color at this business. My first appointment with her was 2 months ago. I saw her again last week and again amazing color. I have tried everyone in short pump since i live in wellsley. Not only is this in my back door but i love love jane. She is direct blunt and honest. Some people have called her o noxious in google reviews but that is hurtful. She is just brutally honest. I hate hairdressers who lie to you just to make you feel better. This never produces good results!! You have a client for life and the google reviews you do not have to identify yourself so I think some may be just sour apples or an ex employee she said sh was having problems with. I think they should have a better review policy!!!!

5
★★★★★

I had a referral from a friend to use jane for color at this business. My first appointment with her was 2 months ago. I saw her again last week and again amazing color. I have tried everyone in short pump since i live in wellsley. Not only is this in my back door but i love love jane. She is direct blunt and honest. Some people have called her o noxious in google reviews but that is hurtful. She is just brutally honest. I hate hairdressers who lie to you just to make you feel better. This never produces good results!! You have a client for life and the google reviews you do not have to identify yourself so I think some may be just sour apples or an ex employee she said sh was having problems with. I think they should have a better review policy!!!!

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2 out of 3 people found this review helpful.

.

Walked in on a Friday morning. I did not have an appointment. A pleasant blonde woman said she could cut my hair while a color was processing. I opted just for a blow-dry because I was hesitant she could finish in time. She did a lovely job. I decided to walk back in this week and she apologized that she could not do this again because she felt she would rush me. She had complimented my color and was surprised I was changing stylist. I just told her I needed a change. So I booked an appointment and cant wait to see her in a few weeks. Any one who would say my color was wonderful and I did not need to change stylist even though I would become her client must be honest so I ca not wait. Bettie!!

5
★★★★★

Walked in on a Friday morning. I did not have an appointment. A pleasant blonde woman said she could cut my hair while a color was processing. I opted just for a blow-dry because I was hesitant she could finish in time. She did a lovely job. I decided to walk back in this week and she apologized that she could not do this again because she felt she would rush me. She had complimented my color and was surprised I was changing stylist. I just told her I needed a change. So I booked an appointment and cant wait to see her in a few weeks. Any one who would say my color was wonderful and I did not need to change stylist even though I would become her client must be honest so I ca not wait. Bettie!!

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2 out of 3 people found this review helpful.

.

I would like to say I never do reviews but this was well worth it! I went to this company off a groupon coupon and I can say it was the best facial and pedicure I have ever received. I would highly recommend this salon!!

5
★★★★★

I would like to say I never do reviews but this was well worth it! I went to this company off a groupon coupon and I can say it was the best facial and pedicure I have ever received. I would highly recommend this salon!!

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2 out of 2 people found this review helpful.

 

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