D & B Appliance Repair

★★★☆☆
  • 1704 Gotham St

    Chula Vista, CA 91913

    Map & Directions
  • 619-421-0662

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Initially my washing machine wouldn't drain water well and it went up to a point where it wouldn't spin at all. So I called D & B and asked for a help. I asked how much would final cost be to fix the problem and the lady on the phone said she doesn't know for sure but it won't be more than 80$ for SURE. So a technician came out to my place and as soon as he saw the machine (literally less than 10 seconds), he found the cause for it. He said if I wish to get the service done, the total would be $140 and if I don't want the service, I gotta pay around 40dollars for them to coming out to inspect it (which I agreed when I was making the first call). I told him about the lady (less than $80), and this time when he talked to her on the phone, she said ""I've never said that. Maybe she misunderstood me. What I meant to say was no more than $80 for the LABOR cost."" I was upset and didn't want to pay 40 something dollars for the 10 seconds. I asked the guy about any discounts. He said he can give me 10% off but here's the funny part. They wouldn't give me 10% off total. That 10% discount is only for the labor.. So they charged me ($62 for the part, $4.80 for the tax, $79 for the labor, minus $7.90 for the discount= total $137.90).. I learned my lesson (which later found oline that the part costs $10 and possibly I could did it with youtube videos). I should've researched more. Anyways...Besides false info from the lady, the technician knew what he was doing and did it very fast.

0
★☆☆☆☆

Initially my washing machine wouldn't drain water well and it went up to a point where it wouldn't spin at all. So I called D & B and asked for a help. I asked how much would final cost be to fix the problem and the lady on the phone said she doesn't know for sure but it won't be more than 80$ for SURE. So a technician came out to my place and as soon as he saw the machine (literally less than 10 seconds), he found the cause for it. He said if I wish to get the service done, the total would be $140 and if I don't want the service, I gotta pay around 40dollars for them to coming out to inspect it (which I agreed when I was making the first call). I told him about the lady (less than $80), and this time when he talked to her on the phone, she said ""I've never said that. Maybe she misunderstood me. What I meant to say was no more than $80 for the LABOR cost."" I was upset and didn't want to pay 40 something dollars for the 10 seconds. I asked the guy about any discounts. He said he can give me 10% off but here's the funny part. They wouldn't give me 10% off total. That 10% discount is only for the labor.. So they charged me ($62 for the part, $4.80 for the tax, $79 for the labor, minus $7.90 for the discount= total $137.90).. I learned my lesson (which later found oline that the part costs $10 and possibly I could did it with youtube videos). I should've researched more. Anyways...Besides false info from the lady, the technician knew what he was doing and did it very fast.

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These guys are great. Really nice. Tell you exactly what the problem is and DO NOT OVER CHARGE!! I've called them over to fix our Dryer and Water Heater and am very happy with the results. I highly recommend this company.

5
★★★★★

These guys are great. Really nice. Tell you exactly what the problem is and DO NOT OVER CHARGE!! I've called them over to fix our Dryer and Water Heater and am very happy with the results. I highly recommend this company.

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