My family and I would like to thank you for the wonderful pool you and your family built for us. After talking with several different pool companies we decided to go with you based on a glowing recommendation from one of your previous customers. Other pool companies were recommended, but after meeting with all of them I knew you were ??the best company.?
We could have saved a few dollars by going with someone else, but after seeing the final product that included superior quality features I am thoroughly convinced that you value was definitely that best. These extra features have made our pool more that just a pool ?? it's a vacation resort in our backyard. In addition, you completed our pool earlier than we imagined and we did not experience any of the horrors that so many people encounter in having a pool built.
Our experience was awesome and I am certain no other pool company can deliver like Miami Custom Pools. Everyone in your company bent over backwards to make sure that we were delivered that best pool. I cannot say enough great things about you, your company, the pool you build or the follow-up service after construction was completed in this short letter so I would love to hear from any prospective customers that are considering you for their new pool. You are the best and I would not hesitate using you gain in the future.
Alina Warren & Family
We have been meaning to write this letter all summer to thank you for the exceptional pool you built for our family. Our kids are having a fantastic summer swimming in their new backyard. When we look out our windows or step into the back yard, we are still amazed how wonderfully the pool fits into the landscape just as you promised. We love it! From the moment we started talking to pool companies yours stood out. Initially, we had another company come out. We were not impressed. He was very vague and seemed somewhat disinterested in helping us. On the contrary, your company showed up and was very personable and ready to help design our dream pool. Marie walked around our yard to get a feel for the space and considered all our wants and needs. She designed a unique, one of a kind pool ! The design complimented and helped unify the entire backyard space. You did an incredible job. Everyone in the Miami Custom family has been a joy to work with. They always made us feel special, especially Jorge. When it was time to pick out our accessories for the pool Jorge wal also extremely knowledgeable and helpful. He did not pressure us and we choose what we wanted. We really found that refreshing and it made the whole experience very enjoyable. Jorge always made sure everything was on schedule so that the pool would be completed in a timely manner even though it has and continues to be a very rainy season. It is evident how much your company cares about their customers and how much they enjoy doing what they do. Thanks again for being so accommodating and receptive to our needs. The Benitez Family
We would like to thank you and let you know how pleased we are with ournew pool and spa. The pool looks absolutely fantastic, and really turned our backyard into our own private resort. Our project was a pleasant experience, from the initial design through the final start up and training. We were particularly impressed, and so were our friends and neighbors, with the time frame that the project was completed in - quickly and professionally. All your workers were very polite and helpful. Miami Custom Pools really exceeded our expectations! Once again, thank you for a first-class job.
We contracted Miami Custom Pools and Spas to build our swimming pool here in Miami Shores. We paid them $2800.00 on October 20, 2011. They were supposed to begin with 6-8 weeks. We never heard back from Miami Custom Pools and Spas until late January, 2012. We had been trying to reach them since December, 2011, to no avail. We have filed a complaint with The Florida Department of Professional/Business Regulation in Tallahassee. We have also learned that there are civil lawsuits against this company. We have also hired our own attorney to recover the $2800.00 we gave them. My name was also forged to multiple documents with the Miami Shores Village Hall Building Department, in order for Miami Custom Pools and Spas to obtain permits for construction.
Our case is ongoing against Miami Custom Pools and Spas, Lesette Figueroa, Cathleen Ciuba, et al. Feel free to contact me with any questions.
WE FILED SUIT AGAINST MIAMI CUSTOM POOL AND SPAS IN MIAMI DADE COUNTY DISTRICT COURT ON FEBRUARY 22, 2012.
??Our experience was a wonderful one from the time we first walked in the showroom door of Custom Pools and met with the staff and design team, to last Friday when we could jump in the water for the first time. We are not only very happy with our new pool but also extremely appreciative of your excellent service. Anytime we endeavor to take on a major project like this, it is normal to envision many problems or delays along the way ??not so with Miami Custom Pools & Spas!? Feel free to have any of your potential new customers contact us for an excellent reference!