Southwest Gold & Silver

★★★★☆
Monday-Friday 10-6    Saturday 9-4
  • 20235 N Cave Creek Rd # 109

    Phoenix, AZ 85024

    Map & Directions
  • 602-996-1312

About Southwest Gold & Silver

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4.3333 3
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Excellent customer service! I normally do not write reviews, however, I was so impressed with this company and felt I would save other consumers the time and frustration of price checking. I visited a handful (or more) of gold buyers in the Phoenix/Scottsdale area, only to find they ALL had 2 things in common: They were all extremely rude and most had very little knowledge of their own industry. Some were so shady that there was no way I was going to divulge my personal info (Driver's License) regardless of the amount they were going to pay. Southwest Gold and Silver was the last store I visited and I was actually taken aback by their transparency, friendliness, professionalism, expertise & personal attention to my transaction. From the moment I walked in the door, they were extremely helpful, honest & personable, not to mention they gave me more money than I originally paid for my gold 20 years ago!! No gimmicks or tricks! Plus, I was pleased to learn that they work directly with U.S. refineries, keeping America's precious metals were it belongs....in America! May not matter to some, but to an old vet like myself, that alone is priceless!!

5
★★★★★

Excellent customer service! I normally do not write reviews, however, I was so impressed with this company and felt I would save other consumers the time and frustration of price checking. I visited a handful (or more) of gold buyers in the Phoenix/Scottsdale area, only to find they ALL had 2 things in common: They were all extremely rude and most had very little knowledge of their own industry. Some were so shady that there was no way I was going to divulge my personal info (Driver's License) regardless of the amount they were going to pay. Southwest Gold and Silver was the last store I visited and I was actually taken aback by their transparency, friendliness, professionalism, expertise & personal attention to my transaction. From the moment I walked in the door, they were extremely helpful, honest & personable, not to mention they gave me more money than I originally paid for my gold 20 years ago!! No gimmicks or tricks! Plus, I was pleased to learn that they work directly with U.S. refineries, keeping America's precious metals were it belongs....in America! May not matter to some, but to an old vet like myself, that alone is priceless!!

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I've been in to this store several times to sell my coins to help pay bills also. I've been unemployed, so I am slowly letting go of my late husbands collection until I find work. The ladies there have always been nice and honest. I also brought in a diamond ring to sell but the girl there suggested that I try to sell it to someone who would wear it first because she thought I could get more money with the ring in tact rather than to sell the gold for scrap value. So I tried to sell in on craigslist, but the offers I received were still less than what the store offered me and I received all kinds of spam mail. Alas, I took it back and sold it to them. They removed the diamond and gave it back to me, but they did warn me that it could break. I didn't expect them to guarantee a diamond that they themselves did not produce, set or sell. I don't think any jeweler would guarantee someone else work. I accepted the risk and all worked out, but I would not have blamed them if it hadn't. I have recommended them to several neighbors and friends and everyone was pleased with their customer service. I will continue to do business with them and I urge others to check them out if you are looking to sell your coins or jewelry.

5
★★★★★

I've been in to this store several times to sell my coins to help pay bills also. I've been unemployed, so I am slowly letting go of my late husbands collection until I find work. The ladies there have always been nice and honest. I also brought in a diamond ring to sell but the girl there suggested that I try to sell it to someone who would wear it first because she thought I could get more money with the ring in tact rather than to sell the gold for scrap value. So I tried to sell in on craigslist, but the offers I received were still less than what the store offered me and I received all kinds of spam mail. Alas, I took it back and sold it to them. They removed the diamond and gave it back to me, but they did warn me that it could break. I didn't expect them to guarantee a diamond that they themselves did not produce, set or sell. I don't think any jeweler would guarantee someone else work. I accepted the risk and all worked out, but I would not have blamed them if it hadn't. I have recommended them to several neighbors and friends and everyone was pleased with their customer service. I will continue to do business with them and I urge others to check them out if you are looking to sell your coins or jewelry.

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3
★★★☆☆

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Message from Southwest Gold & Silver

We recycle precious metals -- Gold and silver buyers;precious metals dealer Cash for Gold - Recycle Gold -- Trade Your Gold For Cash

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