Mercedes-Benz of Novi

★★★☆☆
Mercedes Benz – visit your local Mercedes dealer or visit us online and build your own Mercedes. Your specificartions. Your Mercedes.
  • 39500 Grand River Ave

    Novi, MI 48375

    Map & Directions
  • 248-426-9600

About Mercedes-Benz of Novi

Details
Hours
Monday 9:00 AM-9:00 PM, Tuesday 9:00 AM-6:00 PM, Wednesday 9:00 AM-9:00 PM, Thursday 9:00 AM-6:00 PM, Friday 9:00 AM-9:00 PM, Saturday 10:00 AM-3:00 PM
2.5 8
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This was one of the worst car buying experiences of my life. Last Thursday I visited this dealership and was greeted by a salesman that claimed he had been there selling Mercedes for 16 years. I have never heard a salesman bad mouth his competition the way this gentleman did. It was very unprofessional. Apparently BMW, Audi, Lexus, and Cadillac are not worthy competitors. He claimed they buy their parts from Mercedes and that Mercedes keeps the good parts for itself and sells them inferior parts. Really. You should have seen the look on the face of the general manger for the Audi dealer down the street when I asked him about their inferior parts supplied by Mercedes!
We were very interested in taking a test drive and learning about the difference between the C class and E class cars. Once we got exposed to this sales reps arrogant elitist attitude I decided to buy a Mercedes elsewhere. To his credit, the sales rep did instruct me on how to get a price break via the Supplier Discount program. Save your time and visit a dealer the appreciates you, focuses on your needs and how they align with his products, and conducts themselves with class and professionalism.

1
★☆☆☆☆

This was one of the worst car buying experiences of my life. Last Thursday I visited this dealership and was greeted by a salesman that claimed he had been there selling Mercedes for 16 years. I have never heard a salesman bad mouth his competition the way this gentleman did. It was very unprofessional. Apparently BMW, Audi, Lexus, and Cadillac are not worthy competitors. He claimed they buy their parts from Mercedes and that Mercedes keeps the good parts for itself and sells them inferior parts. Really. You should have seen the look on the face of the general manger for the Audi dealer down the street when I asked him about their inferior parts supplied by Mercedes!
We were very interested in taking a test drive and learning about the difference between the C class and E class cars. Once we got exposed to this sales reps arrogant elitist attitude I decided to buy a Mercedes elsewhere. To his credit, the sales rep did instruct me on how to get a price break via the Supplier Discount program. Save your time and visit a dealer the appreciates you, focuses on your needs and how they align with his products, and conducts themselves with class and professionalism.

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The most incompetent auto service department I have ever dealt with.

In the winter we took our Mercedes S to them in order fix an electrical problem that was preventing it from starting in cold weather. They kept the car for a week and reported they could not find any problem. At that point, I had to ask them to check the on board computer to see if it showed any diagnosis codes. They agreed to and 2 days later they called and said " There were no unusual diagnosis codes indicated by checking the on board computer" They charged us $374 and said if it doesn't start again bring it back.

Three days later same problem. We towed the car to another Certified dealer. They called us back within an hour and informed us that they had discovered nine various malfunction codes related to the engine problem and they could have it repaired and ready for pick up the next day.

The Novi Mercedes dealer took our money and never did a thing to check the car out like they claimed other than try to start it in the cold weather outside.

When we called Novi Mercedes service department that same afternoon to ask why another dealer could solve the problem quickly and they could not, the service manager's reply to me was: "So what's your problem, your car is running now anyway isn't it ! "

Beware, the people at this dealership are BAD ! They display no guilt about ripping customers off what so ever !

1
★☆☆☆☆

The most incompetent auto service department I have ever dealt with.

In the winter we took our Mercedes S to them in order fix an electrical problem that was preventing it from starting in cold weather. They kept the car for a week and reported they could not find any problem. At that point, I had to ask them to check the on board computer to see if it showed any diagnosis codes. They agreed to and 2 days later they called and said " There were no unusual diagnosis codes indicated by checking the on board computer" They charged us $374 and said if it doesn't start again bring it back.

Three days later same problem. We towed the car to another Certified dealer. They called us back within an hour and informed us that they had discovered nine various malfunction codes related to the engine problem and they could have it repaired and ready for pick up the next day.

The Novi Mercedes dealer took our money and never did a thing to check the car out like they claimed other than try to start it in the cold weather outside.

When we called Novi Mercedes service department that same afternoon to ask why another dealer could solve the problem quickly and they could not, the service manager's reply to me was: "So what's your problem, your car is running now anyway isn't it ! "

Beware, the people at this dealership are BAD ! They display no guilt about ripping customers off what so ever !

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Business Response:

Bill- I am so sorry that you had an unpleasant experience here at our dealership. This certainly is not the type of service that a Mercedes-Benz customer deserves. Having failed to find a problem with your car the first time around, we certainly would be happy to look at the problem free of charge when it occured again. Our technicians are all trianed by Mercedes-Benz and are very aware that your satisfaction is paramount to our survival. Our people are here to help solve problems. Please let us have an oppourtunity the next time you need help. Thanks! Lee G.
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i had a wonderful experience at this dealership thanks to Kimberly Olson. I had visited this dealership before some years ago and wasn't too impressed with any of the salespeople. I decided to give them another shot. I am glad I did! I had the most wonderful salesperson Kimberly Olson. She was truly a pleasure to work with. NOT pushy or rude which is what I had been used to from other sales people. Mercedes Benz of Novi will be my only dealership from now on.

5
★★★★★

i had a wonderful experience at this dealership thanks to Kimberly Olson. I had visited this dealership before some years ago and wasn't too impressed with any of the salespeople. I decided to give them another shot. I am glad I did! I had the most wonderful salesperson Kimberly Olson. She was truly a pleasure to work with. NOT pushy or rude which is what I had been used to from other sales people. Mercedes Benz of Novi will be my only dealership from now on.

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I can't say enough good things about Mercedes Benz of Novi and my salesperson Kimberly Olson. She went out of her way to make sure my visit was a pleasant one. I wasn't sure which vehicle I wanted and she took the time showing me the features of each car that interested me. I actually had a fun time at the dealership and working with her. I would definitely recommend this dealership and Kim to anyone looking for a Mercedes.

2
★★★★★

I can't say enough good things about Mercedes Benz of Novi and my salesperson Kimberly Olson. She went out of her way to make sure my visit was a pleasant one. I wasn't sure which vehicle I wanted and she took the time showing me the features of each car that interested me. I actually had a fun time at the dealership and working with her. I would definitely recommend this dealership and Kim to anyone looking for a Mercedes.

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I have also had the worst experience at this dealership. They have scratched the navigation screen on my car while in service and refuse to resolve the issue. Their service adviser (Jon) mentioned that they might had accidentally placed the tester close to the navigation screen which resulted the multiple scratches on the screen but the service manager (Tony) denied it and told me that there is nothing else to discuss. Very rude and unprofessional individual. The total cost for the damage is about 3K, I am in the process of creating a blog about this dealership so that people are aware of the awful customer experience.

0
★☆☆☆☆

I have also had the worst experience at this dealership. They have scratched the navigation screen on my car while in service and refuse to resolve the issue. Their service adviser (Jon) mentioned that they might had accidentally placed the tester close to the navigation screen which resulted the multiple scratches on the screen but the service manager (Tony) denied it and told me that there is nothing else to discuss. Very rude and unprofessional individual. The total cost for the damage is about 3K, I am in the process of creating a blog about this dealership so that people are aware of the awful customer experience.

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Junk dealer, used car manager is a snake. Sells junk. Told me 1 car owner, what a joke car was a 2 car owner and a repo. WARNING don't buy from this dealer. Thanks Mike.

1
★☆☆☆☆

Junk dealer, used car manager is a snake. Sells junk. Told me 1 car owner, what a joke car was a 2 car owner and a repo. WARNING don't buy from this dealer. Thanks Mike.

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I regret even visiting this dealership to buy my Benz. The sales folks had a haughty attitude, lied about features not being existent just to sell cars on their lot, and insulted my intelligence for picking a car model. No thanks. I will buy elsewhere.

1
★☆☆☆☆

I regret even visiting this dealership to buy my Benz. The sales folks had a haughty attitude, lied about features not being existent just to sell cars on their lot, and insulted my intelligence for picking a car model. No thanks. I will buy elsewhere.

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This is everything you'd expect from a Mercedses Benz dealership, world class service, and free parties, and more! They have many salespeople ready to wait on you and even give your freebies sometimes for taking a test drive, or going to one of their parties at the dealership!

5
★★★★★

This is everything you'd expect from a Mercedses Benz dealership, world class service, and free parties, and more! They have many salespeople ready to wait on you and even give your freebies sometimes for taking a test drive, or going to one of their parties at the dealership!

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