The Real Chow Baby

★★★★☆
Atlanta's Brand New The Real Chow Baby on Ponce De Leon - Serving Delicious Asian Fusion Cuisine!
  • 782 Ponce de Leon Ave NE

    Atlanta, GA 30306

    Cross street: Freedom Pkwy

    Map & Directions
  • 404-671-4202

Food

Food
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4.0 5
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I have never posted anything before about a resturant, but I have no choice but to let everyone know how horrible my service was about an hour and a half ago. Me and my children ages 2,3, and 10 went there for dinner and its 6.99 for

3
★★★★★

I have never posted anything before about a resturant, but I have no choice but to let everyone know how horrible my service was about an hour and a half ago. Me and my children ages 2,3, and 10 went there for dinner and its 6.99 for

.

CHOW BABY SUCKS!!!!! Recently 2 friends and myself visited this restaurant. When we entered we noticed that some other co-workers were already there, so we sat at a separate table adjoining them. About 30 mins into our meal and while

3
★★★★★

CHOW BABY SUCKS!!!!! Recently 2 friends and myself visited this restaurant. When we entered we noticed that some other co-workers were already there, so we sat at a separate table adjoining them. About 30 mins into our meal and while

.

WOW, I wonder if they've gotten new management since the last reviewers ate there. I love Chow Baby! Yes, the valet parking is mandatory. I'm not sure why that's a problem? This isn't the first restaurant that I've been to that has that

3
★★★★★

WOW, I wonder if they've gotten new management since the last reviewers ate there. I love Chow Baby! Yes, the valet parking is mandatory. I'm not sure why that's a problem? This isn't the first restaurant that I've been to that has that

.

I paid my first and last today visit to this relatively new eatery on Ponce de Leon. The food might be good, but even sheer gastronomic perfection couldn't make up for the the poor service and uncaring attitude of the owner and staff.

My wife and preschool-aged son arrived at the restaurant at approximately 5:30PM on a Friday afternoon. Fewer than half the tables were occupied and there were only a handful of people in line waiting to order. My wife and son took a seat at an unoccupied table to wait, and were told quickly and rather rudely by a server that it was not permitted to sit at a table until one has ordered. My wife informed the server that she was waiting for me, less than five minutes away, and that few tables in the restaurant were occupied. Nonetheless, the server insisted that my wife and young child stand up in a "waiting area" a few feet away.

A few minutes later, I pulled into the two-thirds empty parking lot and noted a sign reading "complimentary valet parking." I do not valet park, and let the attendant know that I was happy to tip him, but that I preferred to park in one of the many available open spaces myself. The valet informed me that the valet parking was compulsory. I indicated again I would be happy to tip him but that I would not be allowing anyone else to park my car. He rudely stated that I was welcome to go somewhere else for dinner, or park on the poorly-lit, alley-like street that runs behind the restaurant. I told him I would do the latter.

Upon entering the restaurant and learning about the poor treatment my wife and son had received, I immediately asked the hostess to speak with the manager. She went to fetch Chip, identified as the owner and manager, and a few minutes later he met us at the front of the restaurant. My wife explained her experience with the server. Chip immediately responded with an explanation about how, when it gets busy, there can be more people in line than there are tables available for and that practice is necessary to cut down on waiting time. I politely pointed out that it was 5:45PM and that fewer than half the tables were occupied, that there were very few people in line waiting to order, and that my wife had verified with my by phone that I was only a few minutes away. Chip stated he was sorry that happened, and immediately attempted to justify it having happend by repeating his explanation.

I then explained the situation with the valet. Chip first tried to say that the valets were operating independently, but quickly acknowledged that they were acting in accordance with policy at this and the other of the restaurant's locations. He then explained the challenges of operating a restaurant with so little parking. I again politely pointed out again that it was 5:45PM and the parking lot was less than half full. Chip once again explained the challenges of operating a restaurant with so little parking and made no apology for the valet's rude behavior.

At this point I asked him if he felt anything might have been done differently and whether he had any interest in addressing our concerns. He shrugged and was silent, at which point I thanked him for his time, indicated we would take our business elsewhere, and that I would share this experience with my friends and colleagues.

I have restaurant management experience, and do a fair amount of consulting work in the industry. Chip's arguments might have had merit a few hours later when the dinner seating started to pick up but were laughable given the early hour. Whether or not the arguments had merit at any time, Chip's disinterest and the rudeness of his staff was inexcusable.

I can't rate the food as I didn't stay to sample it, but give Chow Baby less than one star for its atrociously poor service.

0
★☆☆☆☆

I paid my first and last today visit to this relatively new eatery on Ponce de Leon. The food might be good, but even sheer gastronomic perfection couldn't make up for the the poor service and uncaring attitude of the owner and staff.

My wife and preschool-aged son arrived at the restaurant at approximately 5:30PM on a Friday afternoon. Fewer than half the tables were occupied and there were only a handful of people in line waiting to order. My wife and son took a seat at an unoccupied table to wait, and were told quickly and rather rudely by a server that it was not permitted to sit at a table until one has ordered. My wife informed the server that she was waiting for me, less than five minutes away, and that few tables in the restaurant were occupied. Nonetheless, the server insisted that my wife and young child stand up in a "waiting area" a few feet away.

A few minutes later, I pulled into the two-thirds empty parking lot and noted a sign reading "complimentary valet parking." I do not valet park, and let the attendant know that I was happy to tip him, but that I preferred to park in one of the many available open spaces myself. The valet informed me that the valet parking was compulsory. I indicated again I would be happy to tip him but that I would not be allowing anyone else to park my car. He rudely stated that I was welcome to go somewhere else for dinner, or park on the poorly-lit, alley-like street that runs behind the restaurant. I told him I would do the latter.

Upon entering the restaurant and learning about the poor treatment my wife and son had received, I immediately asked the hostess to speak with the manager. She went to fetch Chip, identified as the owner and manager, and a few minutes later he met us at the front of the restaurant. My wife explained her experience with the server. Chip immediately responded with an explanation about how, when it gets busy, there can be more people in line than there are tables available for and that practice is necessary to cut down on waiting time. I politely pointed out that it was 5:45PM and that fewer than half the tables were occupied, that there were very few people in line waiting to order, and that my wife had verified with my by phone that I was only a few minutes away. Chip stated he was sorry that happened, and immediately attempted to justify it having happend by repeating his explanation.

I then explained the situation with the valet. Chip first tried to say that the valets were operating independently, but quickly acknowledged that they were acting in accordance with policy at this and the other of the restaurant's locations. He then explained the challenges of operating a restaurant with so little parking. I again politely pointed out again that it was 5:45PM and the parking lot was less than half full. Chip once again explained the challenges of operating a restaurant with so little parking and made no apology for the valet's rude behavior.

At this point I asked him if he felt anything might have been done differently and whether he had any interest in addressing our concerns. He shrugged and was silent, at which point I thanked him for his time, indicated we would take our business elsewhere, and that I would share this experience with my friends and colleagues.

I have restaurant management experience, and do a fair amount of consulting work in the industry. Chip's arguments might have had merit a few hours later when the dinner seating started to pick up but were laughable given the early hour. Whether or not the arguments had merit at any time, Chip's disinterest and the rudeness of his staff was inexcusable.

I can't rate the food as I didn't stay to sample it, but give Chow Baby less than one star for its atrociously poor service.

.

First time at The Real Chow Baby on PDL last nite. I have a plethera of concerns:
1: Workers behind the counter didn't speak English so when I asked if something was Water Chestnuts, she just stared at me. This could be dangerous if you're allergic to something.
2. I couldn't figure out what sauce was what. The names on the splash guard didn't line up with the containers below. Also, I'm short and had a hard time reaching sauces in the back.
3. Raw Meat! Contamination! Yuck! I'm funny about my meat. The counter in front of the meat was dirty and smeared which worries me that there are the juices from all those raw meats there. Once I'd gotten my chicken in the bowl I had chicken juice on my hands. I asked the girl at the counter if they had antibacterial wipes and I was told that the bathroom was around the corner. This is NOT the correct answer. When my waitress came to my table I asked her about this and was told that they usually leave a pump bottle of antibacterial gel there on the counter but they were out. HELLO! Kroger is right across the street. Go buy some! And is it right to have antibacterial gel that close to raw meat?!?!?!?! As for the girl at the counter that told me where the bathroom was, the excuse was she was just helping out from another location. What do they do at the other locations?!?!?! I think that they should have a worker fixing your meat bowl for you.
4. I made 2 small bowls of food and couldn't get the flavors right. Maybe make a list on the menu that says, "If you like this at you local chinese restaurant, mix XX sauce and YY sauce to get that flavor.

Overall, I won't be returning. The main reason is the way the meat is presented and the cleanliness overall. It's a nice concept but not for me.

0
★☆☆☆☆

First time at The Real Chow Baby on PDL last nite. I have a plethera of concerns:
1: Workers behind the counter didn't speak English so when I asked if something was Water Chestnuts, she just stared at me. This could be dangerous if you're allergic to something.
2. I couldn't figure out what sauce was what. The names on the splash guard didn't line up with the containers below. Also, I'm short and had a hard time reaching sauces in the back.
3. Raw Meat! Contamination! Yuck! I'm funny about my meat. The counter in front of the meat was dirty and smeared which worries me that there are the juices from all those raw meats there. Once I'd gotten my chicken in the bowl I had chicken juice on my hands. I asked the girl at the counter if they had antibacterial wipes and I was told that the bathroom was around the corner. This is NOT the correct answer. When my waitress came to my table I asked her about this and was told that they usually leave a pump bottle of antibacterial gel there on the counter but they were out. HELLO! Kroger is right across the street. Go buy some! And is it right to have antibacterial gel that close to raw meat?!?!?!?! As for the girl at the counter that told me where the bathroom was, the excuse was she was just helping out from another location. What do they do at the other locations?!?!?! I think that they should have a worker fixing your meat bowl for you.
4. I made 2 small bowls of food and couldn't get the flavors right. Maybe make a list on the menu that says, "If you like this at you local chinese restaurant, mix XX sauce and YY sauce to get that flavor.

Overall, I won't be returning. The main reason is the way the meat is presented and the cleanliness overall. It's a nice concept but not for me.

Editorial from

The drill at this innovative concept is thus: Take your seat and order your drink. A small wooden paddle on a stick bears your table number; write your name on it. Take it with you to the line and grab a black bowl, ladle into it white or…

 

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