Verizon

★★★★☆
  • 10810 N Tatum Blvd Suite #105

    Phoenix, AZ 85028

    Map & Directions
  • 602-765-8000

About Verizon

Categories
  • Cell Phones
  • Consumer Electronics Stores
  • Telephone Service
Details
  • Phone Equipment
Hours
M-W 10am-8pm, Th Closed, F 8am-9pm, Sa 9am-8pm, Su 11am-7pm
Languages
  • English

Communications & Utilities

Communications & Utilities
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3.5 2
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This customer was one of the rudest people I have ever seen in a retail store. He came in all friendly and pretending to know what he was talking about. Sadly, he was too good to be true. He was obnoxious while he waited for assistance,

3
★★★★★

This customer was one of the rudest people I have ever seen in a retail store. He came in all friendly and pretending to know what he was talking about. Sadly, he was too good to be true. He was obnoxious while he waited for assistance,

.

My first experience at this store was great. The sales staff answered all my questions in a way that made me think that their phones and plans were perfect. Clearly, it was too good to be true.

Every return offers the same expected wait, but when you are greeted by a sales rep, they could care less about any of your problems. They tell you that it's too bad that their staff lied about phones that glitch. They are unapologetic about any problems you may have in any way, shape, or form. They play games, saying that hardware problems are all in your head instead of referring you to a hardware specialist. And every time you come back, you leave feeling like Verizon wants you to cancel you account. I have even brought this up in store and they merely shrug. Is this customer service?

While in my experience, Verizon offers the best coverage in my area, clearly customer service is lacking. I hope this store is closed down and all their employees are let go.

0
★☆☆☆☆

My first experience at this store was great. The sales staff answered all my questions in a way that made me think that their phones and plans were perfect. Clearly, it was too good to be true.

Every return offers the same expected wait, but when you are greeted by a sales rep, they could care less about any of your problems. They tell you that it's too bad that their staff lied about phones that glitch. They are unapologetic about any problems you may have in any way, shape, or form. They play games, saying that hardware problems are all in your head instead of referring you to a hardware specialist. And every time you come back, you leave feeling like Verizon wants you to cancel you account. I have even brought this up in store and they merely shrug. Is this customer service?

While in my experience, Verizon offers the best coverage in my area, clearly customer service is lacking. I hope this store is closed down and all their employees are let go.

Pros: Close to my house

Cons: Long wait, Uninformed Sales staff, offer no options, lie

Message from Verizon

Who We Are



Customers rely on wireless broadband more – and in more ways – than ever before. Verizon is at the center of this connected world. Our superior networks give us a competitive edge in delivering the digital experiences that are vital to customers’ lives and businesses’ success. In addition to our strong foundation in wireless and broadband, we’re disrupting ourselves and the industry by building the businesses of the future such as the Internet of Things and mobile video. We have a track record of delivering both revenue growth and profits, enabling us to innovate, invest, develop our employees’ skills, and reward our shareowners. Most of all, we have the two things that any company needs for long-term success:  an ethical, customer-centric culture and an essential role in making the world a better place.



Our Wireless Standard



As the nation’s largest wireless company, we serve 112.6 million retail connections and operate more than 1,700 retail locations in the United States. As an industry leader, our 4G LTE network covers 98% of U.S. population and our platforms are delivering digital video, Internet of Things, security and cloud services.



Verizon Wireless is wholly owned by Verizon Communications Inc. and is headquartered in Basking Ridge, N.J.

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