Verizon Wireless

★★★★☆
  • 10810 N Tatum Blvd 105

    Phoenix, AZ 85028

    Map & Directions
  • 602-765-8000

About Verizon Wireless

Hours
Sun 11am-6pm, Mon-Sat 9am-8pm

Business Services

Business Services
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3.5 2
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This customer was one of the rudest people I have ever seen in a retail store. He came in all friendly and pretending to know what he was talking about. Sadly, he was too good to be true. He was obnoxious while he waited for assistance,

3
★★★★★

This customer was one of the rudest people I have ever seen in a retail store. He came in all friendly and pretending to know what he was talking about. Sadly, he was too good to be true. He was obnoxious while he waited for assistance,

.

My first experience at this store was great. The sales staff answered all my questions in a way that made me think that their phones and plans were perfect. Clearly, it was too good to be true.

Every return offers the same expected wait, but when you are greeted by a sales rep, they could care less about any of your problems. They tell you that it's too bad that their staff lied about phones that glitch. They are unapologetic about any problems you may have in any way, shape, or form. They play games, saying that hardware problems are all in your head instead of referring you to a hardware specialist. And every time you come back, you leave feeling like Verizon wants you to cancel you account. I have even brought this up in store and they merely shrug. Is this customer service?

While in my experience, Verizon offers the best coverage in my area, clearly customer service is lacking. I hope this store is closed down and all their employees are let go.

0
★☆☆☆☆

My first experience at this store was great. The sales staff answered all my questions in a way that made me think that their phones and plans were perfect. Clearly, it was too good to be true.

Every return offers the same expected wait, but when you are greeted by a sales rep, they could care less about any of your problems. They tell you that it's too bad that their staff lied about phones that glitch. They are unapologetic about any problems you may have in any way, shape, or form. They play games, saying that hardware problems are all in your head instead of referring you to a hardware specialist. And every time you come back, you leave feeling like Verizon wants you to cancel you account. I have even brought this up in store and they merely shrug. Is this customer service?

While in my experience, Verizon offers the best coverage in my area, clearly customer service is lacking. I hope this store is closed down and all their employees are let go.

Pros: Close to my house

Cons: Long wait, Uninformed Sales staff, offer no options, lie

 

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