Arch Realty

★★★☆☆
  • 616 Church

    Ann Arbor, MI 48104

    Map & Directions
  • 734-995-9200

About Arch Realty

Categories
  • Apartment Rentals

Real Estate

Real Estate
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3.2 5
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Short version: Don't trust Arch. Customer service is horrible. Only reason to rent is if you really want to live in a specific location, just be prepared for endless aggravation. I walk past an Arch Realty sign in the picture with the frown face every single day (it was there before I moved in), I should have taken that as a warning sign. Any company that unconcerned about their image is very unlikely to take care of their customers. Long version: Billed prior to start of my lease for a parking spot. Then got an email saying I couldn't move in and pick up key to new apartment because I had an outstanding balance (due to their error in billing for parking spot.). When I emailed the designated email address with question, I didn't hear anything back. Response time is horrible/doesn't exist. Online payment portal is stuck in the 1990s. UPDATE: Got back from a week away being on business only to find my car gone, they had it towed (parking permit was visible). Checked mail, only to find a letter from SOS telling me my car had been towed. I pay $85/month for a space ( towed for being parked "in the grass"). $342 later, I drive back to my apartment, only to find not only all the parking spots full (except the aforementioned grass spot), but the entire driveway is blocked by another car. I've paid $170 to Arch in 2 months to get a $342 towing bill and not have a parking spot. I call up to get to the bottom of it, and I'm told I can park in the grass spot... seriously?

1
★☆☆☆☆

Short version: Don't trust Arch. Customer service is horrible. Only reason to rent is if you really want to live in a specific location, just be prepared for endless aggravation. I walk past an Arch Realty sign in the picture with the frown face every single day (it was there before I moved in), I should have taken that as a warning sign. Any company that unconcerned about their image is very unlikely to take care of their customers. Long version: Billed prior to start of my lease for a parking spot. Then got an email saying I couldn't move in and pick up key to new apartment because I had an outstanding balance (due to their error in billing for parking spot.). When I emailed the designated email address with question, I didn't hear anything back. Response time is horrible/doesn't exist. Online payment portal is stuck in the 1990s. UPDATE: Got back from a week away being on business only to find my car gone, they had it towed (parking permit was visible). Checked mail, only to find a letter from SOS telling me my car had been towed. I pay $85/month for a space ( towed for being parked "in the grass"). $342 later, I drive back to my apartment, only to find not only all the parking spots full (except the aforementioned grass spot), but the entire driveway is blocked by another car. I've paid $170 to Arch in 2 months to get a $342 towing bill and not have a parking spot. I call up to get to the bottom of it, and I'm told I can park in the grass spot... seriously?

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Got a great rate on my renewal, I love my apartment and will most likely stay on with them through graduation. When I go to the office the staff always seem to know my name, they joke around and it's cool. There is a homey small business vibe for such a large company. Arch is definately worth checking out!

5
★★★★★

Got a great rate on my renewal, I love my apartment and will most likely stay on with them through graduation. When I go to the office the staff always seem to know my name, they joke around and it's cool. There is a homey small business vibe for such a large company. Arch is definately worth checking out!

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0 out of 1 people found this review helpful.

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I moved in in August and this company relisted my apartment after supposedly sending me a form email asking me to resign my lease in November, They never even had the courtesy of telling me they rented it out from under me until I happened to call and ask why they are asking to be let in to my apartment. (They were trying to show it) Very shady, they are trying to turn over apartments fast because it's a college town. When I confronted them they were hostile and just repeated "It's in the lease". Sure they went by the letter of the law but they definitely aren't ethical or customer oriented.

1
★☆☆☆☆

I moved in in August and this company relisted my apartment after supposedly sending me a form email asking me to resign my lease in November, They never even had the courtesy of telling me they rented it out from under me until I happened to call and ask why they are asking to be let in to my apartment. (They were trying to show it) Very shady, they are trying to turn over apartments fast because it's a college town. When I confronted them they were hostile and just repeated "It's in the lease". Sure they went by the letter of the law but they definitely aren't ethical or customer oriented.

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1 out of 1 people found this review helpful.

.

Arch Realty has been a great landlord in a city where they generally cease to exist. If i ever have a problem with my apartment they fix it with out hassle, and their maintenance is on call 24/7.

4
★★★★☆

Arch Realty has been a great landlord in a city where they generally cease to exist. If i ever have a problem with my apartment they fix it with out hassle, and their maintenance is on call 24/7.

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Arch Realty has a great selection of apartments for rent around the University of Michigan Campus in Ann Arbor!

5
★★★★★

Arch Realty has a great selection of apartments for rent around the University of Michigan Campus in Ann Arbor!

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0 out of 1 people found this review helpful.

 

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