First of all the location of the place is great. walking down the street you can smell the cheesecake and stella doro factory baking goods. walking in they have a television and a roomy seating area. they had a white board up with a drawing that was cute. the staff was very friendly and i did not wait long at all to be treated. the care coordinator basically made sure that i went on all my appointments, came in for therapy and stressed how important it is for my health.