World Maid Clean

★★★★★
Cleaning House & Office
  • 11668 Beeville Dr

    Frisco, TX 75035

    Map & Directions
  • 972-832-9316

About World Maid Clean

Personal Services

Personal Services
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The WORST service I have ever seen. They are NEVER not time. Will have some excuse or the other for not clenaing properly and the owner DeeDee is so unprofessional that she never picks up calls when the cleaners are here to work. Simply

3
★★★★★

The WORST service I have ever seen. They are NEVER not time. Will have some excuse or the other for not clenaing properly and the owner DeeDee is so unprofessional that she never picks up calls when the cleaners are here to work. Simply

.

I scheduled with you and was the first on the list for that day. The lady that came was very friendly. However, after she left I went around and did the white glove test. My kitchen cabinets had not been cleaned properly. The first

3
★★★★★

I scheduled with you and was the first on the list for that day. The lady that came was very friendly. However, after she left I went around and did the white glove test. My kitchen cabinets had not been cleaned properly. The first

.

We found the service to be totally lacking in quality and professionalism. The maids had us scheduled first on their daily roster and showed up 1 hour and 45 minutes late. They failed to clean the toilets and the sink surfaces. They

3
★★★★★

We found the service to be totally lacking in quality and professionalism. The maids had us scheduled first on their daily roster and showed up 1 hour and 45 minutes late. They failed to clean the toilets and the sink surfaces. They

.

Hello to anyone researching a maid service in the Dallas Texas area,

I recently noticed my house could really use a spring cleaning, even
though it's December.

Just a very thorough cleaning from the floors up! I called "World
Maid Clean" here's their number from the website, (972) 832-9316,
and asked for them to send someone over.

A short time later two maid's arrived with supplies in hand, they
were very professional, friendly and were cleaning MACHINES...

My home sparkled when they got done! Seriously, it was not just
clean and fresh, it sparkled.

Rather than list every outstanding thing my wife and I noticed such
as polished tubs, floors, sinks, light switches, blinds.. I could literally go on and on...

I will end with this, my house sparkled. And they were very reasonable on pricing.

If you were my family or my best friend, I would say this to you, World Maid Clean is very, very, very good, better than that even, it was a sensational experience for my wife and I to have them come in, do the house, wham bam thank you mam and they were gone and the house..Sparkled.

I took the time to post this message because it is rare to get service of this quality at any price any more let alone at the modest rates of this company.

My wife got home from being out and walked in and literally stopped at the back door and said WOW..

Paul Darby
unimaxservices@sbcglobal.net

5
★★★★★

Hello to anyone researching a maid service in the Dallas Texas area,

I recently noticed my house could really use a spring cleaning, even
though it's December.

Just a very thorough cleaning from the floors up! I called "World
Maid Clean" here's their number from the website, (972) 832-9316,
and asked for them to send someone over.

A short time later two maid's arrived with supplies in hand, they
were very professional, friendly and were cleaning MACHINES...

My home sparkled when they got done! Seriously, it was not just
clean and fresh, it sparkled.

Rather than list every outstanding thing my wife and I noticed such
as polished tubs, floors, sinks, light switches, blinds.. I could literally go on and on...

I will end with this, my house sparkled. And they were very reasonable on pricing.

If you were my family or my best friend, I would say this to you, World Maid Clean is very, very, very good, better than that even, it was a sensational experience for my wife and I to have them come in, do the house, wham bam thank you mam and they were gone and the house..Sparkled.

I took the time to post this message because it is rare to get service of this quality at any price any more let alone at the modest rates of this company.

My wife got home from being out and walked in and literally stopped at the back door and said WOW..

Paul Darby
unimaxservices@sbcglobal.net

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.

Excellent! They really did a great job on our home... just in time for the holidays and for company to come over. They actually did better than my wife and I expected as their cleaning was way more than we expected.\r
\r
Now we're

3
★★★★★

Excellent! They really did a great job on our home... just in time for the holidays and for company to come over. They actually did better than my wife and I expected as their cleaning was way more than we expected.\r
\r
Now we're

.

DO NOT waste your time with World Maid Clean. Dee Dee is a poor businesswoman. The cleaners are great. Not their fault. It's Dee Dee's poor business acumen that causes this poor review.

Here's the deal: When you hire a cleaning company for regularly scheduled visits, you want the same person to come each time. Not only do you build a rapport and trust with that cleaner, you teach them once how you would like things done specifically in your house, and then they do it that way each time.

At the outset of me choosing World Maid Clean, I spoke with Dee Dee and explained exactly what I was wanting (nothing strange, I'm just specific) and we negotiated the cost of the recurring service. She assured me that the specifications I had would be met. One of these specifications was "We do not want them to touch the bed. Have them just leave it undone, as it is." When the first woman came, Olivia, I taught her how I wanted things and showed her where everything was / where it goes. She was great. I called Dee Dee and requested that she always send Olivia in the future. She assured me that would be great - not a problem.

On the following Monday, I sent a follow up email to Dee Dee reminding her of what we had discussed - that I would be in surgery on Wednesday (the regularly scheduled cleaning day), so to please make sure that it was the same person who came (as Olivia knew what I wanted). I also reminded her AGAIN, for them not to touch the bed. On Thursday (the day after the cleaner came), my husband told me that the cleaner Dee Dee had sent (not Olivia) had taken the dirty sheets off the floor by our bed (which we had just changed on Monday night in prep for my surgery), removed the clean sheets from the bed and put the dirty ones back on. My husband ended up having to strip the bed again and get new sheets. This is not even common sensical to take crumpled up sheets off the floor and put them on the bed. It should have never happened, as I had expressly discussed not touching the bed with Dee Dee AND sent her a follow up email 2 days before. Seriously? Is it that hard? And, of course, she didn't send the same person, as she had promised. I don't know who came while I was in surgery, but it wasn't Olivia, as things were not done correctly, as I had taught Olivia (and who had done a great job).

So, I called Dee Dee after my surgery and explained what had happened and why we were so frustrated. She apologized profusely and promised that this would never happen again, she'd send Olivia, blah blah blah. Ok. We give her another chance.

Lo and behold, the following week, another new person, Sandra, shows up. Hmmmm. Again, Dee Dee fails to keep on top of things. I teach Sandra how to do things. She does a super job. I send Dee Dee an email and tell her that though I am frustrated that she didn't send Olivia as promised, and I had to train someone new, that Sandra did a great job and could she please send Sandra again? I got no response from my email.

The next cleaning day, what do you think happens? Did Olivia show up? No. Did Sandra show up? No. Some new girl, Zoraida came. I stopped her at the door and apologized, told her it wasn't her fault, but that Dee Dee had screwed up AGAIN and I was done. She said she understood. (I'm guessing this wasn't the first time this had happened to her with Dee Dee sending the wrong people). I told her I would call Dee Dee and let her know I was done with World Maid Clean.

Within 5 minutes of Zoraida leaving, Dee Dee called. She was apologizing again, blah blah blah. I told her that I was done. She'd messed up 3 times in a row, and no matter how I had tried to communicate with her, she couldn't keep things straight. She told me Olivia had been in a car accident and that Sandra was out today, blah blah blah. I said, that while I could feel for these women, it wasn't their fault. A good businessperson would call the client and explain this, not just send another random person. She cut me off to tell me blah blah blah. I asked her to please not interrupt, but to please listen. I went through my previous interactions with her regarding everything that happened since I started using World Maid Clean. I also asked her why she hadn't responded to my email. She said she doesn't respond to all of them. Um, ok. You've got an angry client sending you an email and you just don't bother to respond? She just returned to giving me excuses. Then she said, but I can send Olivia over right now.

What? I don't understand. If you could have sent Olivia over, then why didn't you do that to start with? It's because she doesn't pay attention and doesn't run her business well. Enough. I've had enough.

I will find a company that LISTENS to their clients and provides CONSISTENT service.

1
★☆☆☆☆

DO NOT waste your time with World Maid Clean. Dee Dee is a poor businesswoman. The cleaners are great. Not their fault. It's Dee Dee's poor business acumen that causes this poor review.

Here's the deal: When you hire a cleaning company for regularly scheduled visits, you want the same person to come each time. Not only do you build a rapport and trust with that cleaner, you teach them once how you would like things done specifically in your house, and then they do it that way each time.

At the outset of me choosing World Maid Clean, I spoke with Dee Dee and explained exactly what I was wanting (nothing strange, I'm just specific) and we negotiated the cost of the recurring service. She assured me that the specifications I had would be met. One of these specifications was "We do not want them to touch the bed. Have them just leave it undone, as it is." When the first woman came, Olivia, I taught her how I wanted things and showed her where everything was / where it goes. She was great. I called Dee Dee and requested that she always send Olivia in the future. She assured me that would be great - not a problem.

On the following Monday, I sent a follow up email to Dee Dee reminding her of what we had discussed - that I would be in surgery on Wednesday (the regularly scheduled cleaning day), so to please make sure that it was the same person who came (as Olivia knew what I wanted). I also reminded her AGAIN, for them not to touch the bed. On Thursday (the day after the cleaner came), my husband told me that the cleaner Dee Dee had sent (not Olivia) had taken the dirty sheets off the floor by our bed (which we had just changed on Monday night in prep for my surgery), removed the clean sheets from the bed and put the dirty ones back on. My husband ended up having to strip the bed again and get new sheets. This is not even common sensical to take crumpled up sheets off the floor and put them on the bed. It should have never happened, as I had expressly discussed not touching the bed with Dee Dee AND sent her a follow up email 2 days before. Seriously? Is it that hard? And, of course, she didn't send the same person, as she had promised. I don't know who came while I was in surgery, but it wasn't Olivia, as things were not done correctly, as I had taught Olivia (and who had done a great job).

So, I called Dee Dee after my surgery and explained what had happened and why we were so frustrated. She apologized profusely and promised that this would never happen again, she'd send Olivia, blah blah blah. Ok. We give her another chance.

Lo and behold, the following week, another new person, Sandra, shows up. Hmmmm. Again, Dee Dee fails to keep on top of things. I teach Sandra how to do things. She does a super job. I send Dee Dee an email and tell her that though I am frustrated that she didn't send Olivia as promised, and I had to train someone new, that Sandra did a great job and could she please send Sandra again? I got no response from my email.

The next cleaning day, what do you think happens? Did Olivia show up? No. Did Sandra show up? No. Some new girl, Zoraida came. I stopped her at the door and apologized, told her it wasn't her fault, but that Dee Dee had screwed up AGAIN and I was done. She said she understood. (I'm guessing this wasn't the first time this had happened to her with Dee Dee sending the wrong people). I told her I would call Dee Dee and let her know I was done with World Maid Clean.

Within 5 minutes of Zoraida leaving, Dee Dee called. She was apologizing again, blah blah blah. I told her that I was done. She'd messed up 3 times in a row, and no matter how I had tried to communicate with her, she couldn't keep things straight. She told me Olivia had been in a car accident and that Sandra was out today, blah blah blah. I said, that while I could feel for these women, it wasn't their fault. A good businessperson would call the client and explain this, not just send another random person. She cut me off to tell me blah blah blah. I asked her to please not interrupt, but to please listen. I went through my previous interactions with her regarding everything that happened since I started using World Maid Clean. I also asked her why she hadn't responded to my email. She said she doesn't respond to all of them. Um, ok. You've got an angry client sending you an email and you just don't bother to respond? She just returned to giving me excuses. Then she said, but I can send Olivia over right now.

What? I don't understand. If you could have sent Olivia over, then why didn't you do that to start with? It's because she doesn't pay attention and doesn't run her business well. Enough. I've had enough.

I will find a company that LISTENS to their clients and provides CONSISTENT service.

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Ratings_icons Ratings_icons

.

DO NOT waste your time with World Maid Clean. Dee Dee is a poor businesswoman. The cleaners are great. Not their fault. It's Dee Dee's poor business acumen that causes this poor review.

When you hire a cleaning company for regularly

3
★★★★★

DO NOT waste your time with World Maid Clean. Dee Dee is a poor businesswoman. The cleaners are great. Not their fault. It's Dee Dee's poor business acumen that causes this poor review.

When you hire a cleaning company for regularly

.

One star is one star too many. Owner promised the moon, did not deliver on promises. Crews were inexperienced, and we, the customer, had to train the crews, which was kinda OK, until owner switched crews, which we were assured would never happen.

Did not show up on time. For example, 10:00 AM means 10:00 AM, not 10:45 AM.

All calls go to owner go to voice mail, average time for call back was over 24 hours.
Emails responses from owner average about the same as phone calls.

We were told whatever we needed to hear for owner to get the job, owner never provided services as described.

0
★☆☆☆☆

One star is one star too many. Owner promised the moon, did not deliver on promises. Crews were inexperienced, and we, the customer, had to train the crews, which was kinda OK, until owner switched crews, which we were assured would never happen.

Did not show up on time. For example, 10:00 AM means 10:00 AM, not 10:45 AM.

All calls go to owner go to voice mail, average time for call back was over 24 hours.
Emails responses from owner average about the same as phone calls.

We were told whatever we needed to hear for owner to get the job, owner never provided services as described.

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