ReNew Custom Kitchens, LLC

★★☆☆☆
Making Dream Homes One Room At A Time
  • 207 George St

    Middletown, CT 06457

    Map & Directions
1.5 2
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These individuals also install windows. After looking at dozens of different companies and becoming mind numb as all windows started looking the same I settled on these folks because the person that came out ENSURED me that the customer was #1 and any and all problems would be addressed PROMPTLY. Well that was 1 1/2 years ago. I have called them and left messages NUMEROUS times but to no avail. The corners of a few windows on the outside were broken off and I was not happy with being able to put my hand on the window and feel the cold or hot from the outside. Granted these were not the MOST expensive windows but when I was shown a sample that they pull from my freezer and put a heat lamp against I felt nothing. Regardless, I am not thrilled with my choice nor the fact that those window corners are broken off. I BET you that if they ever do get back to me they will simply put some white RTV over the holes! So if you get someone that comes to your house and promises that your grievances will be handled PROMPTLY and with care they are giving you a load of CRAP. Hey maybe I should stop my monthly payments and see what happens!!!!!! I BET they call me back then.

2
★★☆☆☆

These individuals also install windows. After looking at dozens of different companies and becoming mind numb as all windows started looking the same I settled on these folks because the person that came out ENSURED me that the customer was #1 and any and all problems would be addressed PROMPTLY. Well that was 1 1/2 years ago. I have called them and left messages NUMEROUS times but to no avail. The corners of a few windows on the outside were broken off and I was not happy with being able to put my hand on the window and feel the cold or hot from the outside. Granted these were not the MOST expensive windows but when I was shown a sample that they pull from my freezer and put a heat lamp against I felt nothing. Regardless, I am not thrilled with my choice nor the fact that those window corners are broken off. I BET you that if they ever do get back to me they will simply put some white RTV over the holes! So if you get someone that comes to your house and promises that your grievances will be handled PROMPTLY and with care they are giving you a load of CRAP. Hey maybe I should stop my monthly payments and see what happens!!!!!! I BET they call me back then.

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company did not provide end product that originally requested, kitchen originally not level, crooked poor quality cabinets, house trashed with cabinet boxes, compound, tile grout, sawdust, and other construction refuse. Complaint met with anger until a professional carpenter inspected and stated issues. One major issue never resolved. Not one portion of job was completed well intially, required requests for correction. Very poor workmanship. Some issues corrected but should not have occured every step of the way with having to argue to get it done. Threatened with interest added to bill if not paid though work not complete for over 1 week. Not notified work complete and called with threat of putting lien on house. Customer satisfaction is not a concern of this company. They cannot be trusted. As you leave BJ's and are asked if you are interested in kitchen or bath remodeling - SAY NO

1
★☆☆☆☆

company did not provide end product that originally requested, kitchen originally not level, crooked poor quality cabinets, house trashed with cabinet boxes, compound, tile grout, sawdust, and other construction refuse. Complaint met with anger until a professional carpenter inspected and stated issues. One major issue never resolved. Not one portion of job was completed well intially, required requests for correction. Very poor workmanship. Some issues corrected but should not have occured every step of the way with having to argue to get it done. Threatened with interest added to bill if not paid though work not complete for over 1 week. Not notified work complete and called with threat of putting lien on house. Customer satisfaction is not a concern of this company. They cannot be trusted. As you leave BJ's and are asked if you are interested in kitchen or bath remodeling - SAY NO

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