Surfaces Direct, Inc.

★☆☆☆☆
  • 14330 S Us Highway 71

    Kansas City, MO 64147

    Map & Directions
  • 866-416-7969

About Surfaces Direct, Inc.

Categories
  • Floor Contractors
  • Carpet Layers
  • Tile Contractors
  • Floor Coverings

Home & Garden

Home & Garden
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Went in and found a great deal on a sink. Working with one sales rep that was taking care of my purchase, when another rep stepped in and raised the price of the sink in the middle of my sale! I tried to explain that the sale was in process and that he couldn't raise the price of what was on the tag (yes the price tag on the sink). He refused to back down, was very rude, the other employee was so embarrassed he walked to the back of the store. I walked out of the store over a $7.00 difference on an already agreed price. What kind of customer service behaves in this way? I am very disappointed in the professionalism and ethics of this store.

1
★☆☆☆☆

Went in and found a great deal on a sink. Working with one sales rep that was taking care of my purchase, when another rep stepped in and raised the price of the sink in the middle of my sale! I tried to explain that the sale was in process and that he couldn't raise the price of what was on the tag (yes the price tag on the sink). He refused to back down, was very rude, the other employee was so embarrassed he walked to the back of the store. I walked out of the store over a $7.00 difference on an already agreed price. What kind of customer service behaves in this way? I am very disappointed in the professionalism and ethics of this store.

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