DFW Stoneworks

★★★★☆
  • 7801 Alma Dr. # 105-275

    Plano, TX 75025

    Map & Directions
  • 214-447-7333

About DFW Stoneworks

Categories
  • Granite Countertops
Details
  • Kitchen Cabinets & Counters
Hours
Monday: 09:00 AM - 05:00 PM
Tuesday: 09:00 AM - 05:00 PM
Wednesday: 09:00 AM - 05:00 PM
Thursday: 09:00 AM - 05:00 PM
Friday: 09:00 AM - 05:00 PM
Saturday: Closed
Sunday: Closed
4.1111 18
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I came across DFW Stoneworks at the Las Colinas Home and Garden show this January 12, 2013. The package was amazing and a little scary because the deal was so great! We searched online for reviews at the show on DFW Stoneworks and the large numbers of positive reviews made us feel comfortable to move forward. We made the decision to purchase at the event, which for my family is not normal, fortunately I have some idea of granite pricing and ??other fee??s? the granite business has inherently required. For example, the sink hole cut outs and polishing, edging, demolition of the old counter tops, etc? The package DFW Stoneworks promoted saved us around $1,900.00 more than Home Depot and two other companies had previously bid. In addition, DFW Stoneworks excessively outlined the project, terms and pricing on paper in which was refreshing to see as an experienced engineer. I am happy to report that as of January 22, 2013 our project is completely installed. My wife and I can enjoy our new luxurious kitchen! Dealing with DFW Stoneworks was a real pleasure. We highly recommend them for anyone looking for their own dream kitchen!

5
★★★★★

I came across DFW Stoneworks at the Las Colinas Home and Garden show this January 12, 2013. The package was amazing and a little scary because the deal was so great! We searched online for reviews at the show on DFW Stoneworks and the large numbers of positive reviews made us feel comfortable to move forward. We made the decision to purchase at the event, which for my family is not normal, fortunately I have some idea of granite pricing and ??other fee??s? the granite business has inherently required. For example, the sink hole cut outs and polishing, edging, demolition of the old counter tops, etc? The package DFW Stoneworks promoted saved us around $1,900.00 more than Home Depot and two other companies had previously bid. In addition, DFW Stoneworks excessively outlined the project, terms and pricing on paper in which was refreshing to see as an experienced engineer. I am happy to report that as of January 22, 2013 our project is completely installed. My wife and I can enjoy our new luxurious kitchen! Dealing with DFW Stoneworks was a real pleasure. We highly recommend them for anyone looking for their own dream kitchen!

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All I can say is WOW! DFW Stoneworks really set the bar for any other re-modeling projects I do in my home. I really wish they did everything! They have the very best communication and customer service I've had in a long time. My kitchen, bathroom and laundry room look so incredibly amazing it's almost too good to be true! I can't believe how well everything blends together. The back splash is so pretty I want to just put it everywhere in my house! I love everything they helped me pick out. I am so happy with my how my granite project turned out! I would HIGHLY recommend them to anyone looking to beautify their home! You CAN NOT go wrong with DFW Stoneworks!

5
★★★★★

All I can say is WOW! DFW Stoneworks really set the bar for any other re-modeling projects I do in my home. I really wish they did everything! They have the very best communication and customer service I've had in a long time. My kitchen, bathroom and laundry room look so incredibly amazing it's almost too good to be true! I can't believe how well everything blends together. The back splash is so pretty I want to just put it everywhere in my house! I love everything they helped me pick out. I am so happy with my how my granite project turned out! I would HIGHLY recommend them to anyone looking to beautify their home! You CAN NOT go wrong with DFW Stoneworks!

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After going to at least 4 other granite showrooms, I called DFW Stoneworks. To my surprise, I didn't have to come to them to look at granite and pricing, they came to me! I set an appointment with Ryan and he came out the next day to my home with large samples of granite and backsplash. What a great idea! Instead of going to showrooms and trying to imagine what it might look like in my kitchen, I had it all there. Turns out, the color I was looking at, was completely wrong for my kitchen. I am so glad I found DFW Stoneworks! My kitchen looks amazing! I love it!

5
★★★★★

After going to at least 4 other granite showrooms, I called DFW Stoneworks. To my surprise, I didn't have to come to them to look at granite and pricing, they came to me! I set an appointment with Ryan and he came out the next day to my home with large samples of granite and backsplash. What a great idea! Instead of going to showrooms and trying to imagine what it might look like in my kitchen, I had it all there. Turns out, the color I was looking at, was completely wrong for my kitchen. I am so glad I found DFW Stoneworks! My kitchen looks amazing! I love it!

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Our kitchen and bathroom counters look so amazing! My wife and I love them. We had such a great experience with DFW Stoneworks, we had to let everyone know! I would highly recommend them to anyone looking to have granite installed in their home!

5
★★★★★

Our kitchen and bathroom counters look so amazing! My wife and I love them. We had such a great experience with DFW Stoneworks, we had to let everyone know! I would highly recommend them to anyone looking to have granite installed in their home!

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DFW Stoneworks did such an incredible job installing my granite! I love how beautiful our granite looks! The granite, back splash, and lighting look better than I could have imagined. I can't thank them enough! I would recommend them to ANYONE looking to beautify their homes. They are very professional and knowledgeable. They really know what they're doing. DFW Stoneworks has by far the best customer service I've had in a long time!!

5
★★★★★

DFW Stoneworks did such an incredible job installing my granite! I love how beautiful our granite looks! The granite, back splash, and lighting look better than I could have imagined. I can't thank them enough! I would recommend them to ANYONE looking to beautify their homes. They are very professional and knowledgeable. They really know what they're doing. DFW Stoneworks has by far the best customer service I've had in a long time!!

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DFW Stoneworks is great! We found DFW Stoneworks at the Home and Garden show and if I could give them 10 stars, I would! My wife and I are so incredibly happy with the outcome of our beautiful new kitchen! I would recommend this company to anyone looking to install granite in their home.

5
★★★★★

DFW Stoneworks is great! We found DFW Stoneworks at the Home and Garden show and if I could give them 10 stars, I would! My wife and I are so incredibly happy with the outcome of our beautiful new kitchen! I would recommend this company to anyone looking to install granite in their home.

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My husband and I just had our beautiful new granite countertops installed by DFW Stoneworks, and I can??t illustrate how great the whole experience was! The end result was way better than we could have ever imagined. And our experience through the entire process was done with such care and compassion! We worked with Brian; he was very knowledgeable and available whenever we had questions. He explained everything in detail without a hitch. Even with our busy schedule, they were always on time for their appointments. Their quote was way better than previous ones we had received. We received the best customer service we have had in years! The installation went smoothly and we couldn??t be more satisfied! I would recommend DFW Stoneworks to anyone wanting a job well done!

5
★★★★★

My husband and I just had our beautiful new granite countertops installed by DFW Stoneworks, and I can??t illustrate how great the whole experience was! The end result was way better than we could have ever imagined. And our experience through the entire process was done with such care and compassion! We worked with Brian; he was very knowledgeable and available whenever we had questions. He explained everything in detail without a hitch. Even with our busy schedule, they were always on time for their appointments. Their quote was way better than previous ones we had received. We received the best customer service we have had in years! The installation went smoothly and we couldn??t be more satisfied! I would recommend DFW Stoneworks to anyone wanting a job well done!

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Words cannot even begin to describe how amazing DFW Stoneworks is! With so many choices it was hard to choose, but in the end everything came together and matched perfectly! Their amazing attention to detail is what really made my wife and I happy. Our kitchen has never looked so good. I had the best customer service I've had in years! Being very new to the whole re-modeling thing, I cannot thank them enough for their phenomenal support they gave.
Their installers were courteousness and very professional. Everything was done in a timely manner. The quality of the granite was top of the line. Everything fit perfectly into our budget and we couldn't be more satisfied! I would highly recommend them to anyone!

5
★★★★★

Words cannot even begin to describe how amazing DFW Stoneworks is! With so many choices it was hard to choose, but in the end everything came together and matched perfectly! Their amazing attention to detail is what really made my wife and I happy. Our kitchen has never looked so good. I had the best customer service I've had in years! Being very new to the whole re-modeling thing, I cannot thank them enough for their phenomenal support they gave.
Their installers were courteousness and very professional. Everything was done in a timely manner. The quality of the granite was top of the line. Everything fit perfectly into our budget and we couldn't be more satisfied! I would highly recommend them to anyone!

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I agree with the other reviewer. One star just because I had to enter something!

The fastest action items for DFW Stoneworks was to cash the first check and pick up the second check. Unfortunately, this is the only thing they did efficiently. The salesman made a wonderful first impression. He knew that I needed the work done within the next 2-3 weeks because I was preparing to sell my home. The actual install happened four weeks later. To get this scheduled was almost impossible.

The service and support from Stoneworks was terrible, if non-existent. It seems they have some internal issues that need to be dealt with before working with any more customers. When I made calls to Steve, David, Brian - they each blamed someone else and no one was willing to accept responsibility. When the final measurements were made I was told not to speak with the salesperson again. The salesperson told me not to speak with the install crew.

When the work was finally done it wasn't what I ordered and the quality wasn't even close to what I was expecting. The plumber was the only person in the entire experience who was supportive and seemed to care.

The salesman called when the work was done and asked if he could come get the check. Not once did he ask about my satisfaction with the job.

My suggestion to anyone considering DFW Stoneworks is to choose someone else. Their service, professionalism, product is poor. There are too many other quality companies to waste your time or money with this one.

1
★☆☆☆☆

I agree with the other reviewer. One star just because I had to enter something!

The fastest action items for DFW Stoneworks was to cash the first check and pick up the second check. Unfortunately, this is the only thing they did efficiently. The salesman made a wonderful first impression. He knew that I needed the work done within the next 2-3 weeks because I was preparing to sell my home. The actual install happened four weeks later. To get this scheduled was almost impossible.

The service and support from Stoneworks was terrible, if non-existent. It seems they have some internal issues that need to be dealt with before working with any more customers. When I made calls to Steve, David, Brian - they each blamed someone else and no one was willing to accept responsibility. When the final measurements were made I was told not to speak with the salesperson again. The salesperson told me not to speak with the install crew.

When the work was finally done it wasn't what I ordered and the quality wasn't even close to what I was expecting. The plumber was the only person in the entire experience who was supportive and seemed to care.

The salesman called when the work was done and asked if he could come get the check. Not once did he ask about my satisfaction with the job.

My suggestion to anyone considering DFW Stoneworks is to choose someone else. Their service, professionalism, product is poor. There are too many other quality companies to waste your time or money with this one.

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One star because I'm required to give one. I would never ever recommend this company. Do not use them! The hole they made for the faucet was too big - the faucet still does not fit right nor does it work right. They broke our cooktop then the guy they sent to replace the cooktop broke the new replacement. They offered some minor help to fix things but by the time we got to that point, I was done with them, I just wanted them out of my house. Over all I would never have them in my house again.

1
★☆☆☆☆

One star because I'm required to give one. I would never ever recommend this company. Do not use them! The hole they made for the faucet was too big - the faucet still does not fit right nor does it work right. They broke our cooktop then the guy they sent to replace the cooktop broke the new replacement. They offered some minor help to fix things but by the time we got to that point, I was done with them, I just wanted them out of my house. Over all I would never have them in my house again.

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I found this company at the Home and Garden show in Mar 2012. I had to pay $199 to recieve a quote. This was the first thing I didn't like. The lady who was helping me was suppose to come to my house and take measurments. She was 30 min late showing up. She then told me that we would go to the granite yard so I could pick out the granite I wanted and she would hold it for me until I can pay 60%.

We went to the granite yard on a saturday and she was sick and I was skeptical at that point thinking she shouldn't be helping me and I wished she had pushed me off on someone else who wasn't sick and could help me. I then picked out the granite I wanted after about an hour and she wrote up a 2nd quote since I had changed my mind on the granite color from the original quote.

A few days go by and I don't hear from her. This is actually normal because I always had to contact her to get anything done. She then calls me and tells me she made a mistake on the 2nd granite quote and that the granite will be actaully $800 more. I was very upset at this point. She made the mistake, not me. So therefore they changed the price on me. I wasn't okay with this. I expressed my concern as well as my take on the price change and she first said that she would honor the original price but she never did. She said they can't eat the cost of the granite. But my whole point was that she made a written quote plus she took my $199 for this and then changed the price. I have tried to contact her to get my money back and she would not cooperate with me. I then contacted her manager and he won't return my calls or emails. All I want is my money back after the bad business practices.

I would never recommend this company to anyone. They don't stand behind their word.

1
★☆☆☆☆

I found this company at the Home and Garden show in Mar 2012. I had to pay $199 to recieve a quote. This was the first thing I didn't like. The lady who was helping me was suppose to come to my house and take measurments. She was 30 min late showing up. She then told me that we would go to the granite yard so I could pick out the granite I wanted and she would hold it for me until I can pay 60%.

We went to the granite yard on a saturday and she was sick and I was skeptical at that point thinking she shouldn't be helping me and I wished she had pushed me off on someone else who wasn't sick and could help me. I then picked out the granite I wanted after about an hour and she wrote up a 2nd quote since I had changed my mind on the granite color from the original quote.

A few days go by and I don't hear from her. This is actually normal because I always had to contact her to get anything done. She then calls me and tells me she made a mistake on the 2nd granite quote and that the granite will be actaully $800 more. I was very upset at this point. She made the mistake, not me. So therefore they changed the price on me. I wasn't okay with this. I expressed my concern as well as my take on the price change and she first said that she would honor the original price but she never did. She said they can't eat the cost of the granite. But my whole point was that she made a written quote plus she took my $199 for this and then changed the price. I have tried to contact her to get my money back and she would not cooperate with me. I then contacted her manager and he won't return my calls or emails. All I want is my money back after the bad business practices.

I would never recommend this company to anyone. They don't stand behind their word.

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We are more than excited with the work DFW Stoneworks did for our kitchen counter tops. The seams are NOT noticeable, the movement flows perfectly and the overall quality is top of the line. We were referred to DFW Stoneworks from our friends that had granite installed last year. We recommend DFW Stoneworks if you want quality at a great price!

5
★★★★★

We are more than excited with the work DFW Stoneworks did for our kitchen counter tops. The seams are NOT noticeable, the movement flows perfectly and the overall quality is top of the line. We were referred to DFW Stoneworks from our friends that had granite installed last year. We recommend DFW Stoneworks if you want quality at a great price!

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Our kitchen was completed on time, on budget and beautifully by DFW Stoneworks. I enjoyed the process and the professional service.

5
★★★★★

Our kitchen was completed on time, on budget and beautifully by DFW Stoneworks. I enjoyed the process and the professional service.

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DFW Stoneworks completed the counter tops and back splash in our home back in March 2010. They did a beautiful job with the granite and back splash. It was very pleasant dealing with them throughout the entire process.

5
★★★★★

DFW Stoneworks completed the counter tops and back splash in our home back in March 2010. They did a beautiful job with the granite and back splash. It was very pleasant dealing with them throughout the entire process.

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My experience with DFW Stoneworks was great! We enjoyed the entire process from start to finish. I am writing this review because I noticed a review on this site which is completely over the top. We actually worked with Ryan as our project manager and he was wonderful in every way including knowledge, professionalism and expertise. DFW Stoneworks outlined our ticket completely and I took the time to read the fine print in which outlines everything perfectly, including stocked items in which we paid for only the square footage in which our project requires, so half of her story is already off base. Reading this crazy review while having completed a project with DFW Stoneworks and knowing Ryan during our project, just make me furious! So I want to let everyone know that our experience with DFW Stoneworks was wonderful and we have referred them to our friends that enjoyed their project, we both have high end and picture perfect kitchen thanks to DFW Stoneworks.

David Norris, Plano Texas

5
★★★★★

My experience with DFW Stoneworks was great! We enjoyed the entire process from start to finish. I am writing this review because I noticed a review on this site which is completely over the top. We actually worked with Ryan as our project manager and he was wonderful in every way including knowledge, professionalism and expertise. DFW Stoneworks outlined our ticket completely and I took the time to read the fine print in which outlines everything perfectly, including stocked items in which we paid for only the square footage in which our project requires, so half of her story is already off base. Reading this crazy review while having completed a project with DFW Stoneworks and knowing Ryan during our project, just make me furious! So I want to let everyone know that our experience with DFW Stoneworks was wonderful and we have referred them to our friends that enjoyed their project, we both have high end and picture perfect kitchen thanks to DFW Stoneworks.

David Norris, Plano Texas

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From the beginning, our experience was not great. We were the sales women's first job. She under quoted us, told us we would get the bar area free since it was so small but we ended paying another about $200 dollars for it. When the owner redid our estimate it was more than the estimate from the sales women due to the extra square footage that she said would be included. Over all the granite looks great but when they installed the sink, they drilled the holes too close together for the faucet and soap dispenser. We brought it to the owner??s attention and he said that the distance was the standard amount. This is evidently not the case with the faucet I chose from Ryan's website since it clearly wouldn??t fit. He should have been aware of this. He said the faucet was reversible, but there was a lug nut staring you in the face, so it was not reversible. He said we had 2 options, find a new faucet or he could patch the hole and drill a new hole for the soap dispenser. Patching a hole on a brand new slab of granite was unacceptable since it was DFW Stoneworks's error. I didn't really like any of the other faucets, so he said he would refund our money(which took 3 weeks). I found another faucet that I liked, and it finally got installed because Ryan, the owner, sent his father over to "deal" with us. Overall the process took much longer than necessary due to Ryan??s lack of communication. For example, he said he would email me a list of faucets, and he never did. We had to wait an extra week on top of paying more than we were originally quoted. We could have gone with another company for less money. RYAN is horrible to work with! He actually raised his voice at me, which made my husband so mad, he refused to speak with him again. We are reporting him to the BBB!

1
★☆☆☆☆

From the beginning, our experience was not great. We were the sales women's first job. She under quoted us, told us we would get the bar area free since it was so small but we ended paying another about $200 dollars for it. When the owner redid our estimate it was more than the estimate from the sales women due to the extra square footage that she said would be included. Over all the granite looks great but when they installed the sink, they drilled the holes too close together for the faucet and soap dispenser. We brought it to the owner??s attention and he said that the distance was the standard amount. This is evidently not the case with the faucet I chose from Ryan's website since it clearly wouldn??t fit. He should have been aware of this. He said the faucet was reversible, but there was a lug nut staring you in the face, so it was not reversible. He said we had 2 options, find a new faucet or he could patch the hole and drill a new hole for the soap dispenser. Patching a hole on a brand new slab of granite was unacceptable since it was DFW Stoneworks's error. I didn't really like any of the other faucets, so he said he would refund our money(which took 3 weeks). I found another faucet that I liked, and it finally got installed because Ryan, the owner, sent his father over to "deal" with us. Overall the process took much longer than necessary due to Ryan??s lack of communication. For example, he said he would email me a list of faucets, and he never did. We had to wait an extra week on top of paying more than we were originally quoted. We could have gone with another company for less money. RYAN is horrible to work with! He actually raised his voice at me, which made my husband so mad, he refused to speak with him again. We are reporting him to the BBB!

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1 out of 1 people found this review helpful.

.

Wonderful company to work with on my counter top project & provided me several options with no pressure.

5
★★★★★

Wonderful company to work with on my counter top project & provided me several options with no pressure.

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Wonderful company to work with on my counter top project & provided me several options with no pressure.

2
★★★★★

Wonderful company to work with on my counter top project & provided me several options with no pressure.

 

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