Service First

★☆☆☆☆
  • 4449 County Road 207

    Liberty Hill, TX 78642

    Map & Directions
  • 512-778-6200

About Service First

Categories
  • Appliance Repair
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My Amana Radar Range microwave oven is about 30 years old and is a one piece unit. It still looks and works great and I love it. On April 1, 2014, I placed a service call on the microwave unit through American Home Shield (AHS). The timer and the #9 keys were not working. There were also several burnt out light bulbs located where I could not get to them. They sent the call to Service First whom I called and left a message with the following day. The company that AHS assigns your service call to is supposed to contact you within 24 hours of receiving the call from AHS. I did not hear from Service First until April 4th and I think that is only because I called them and happened to catch them and not their answering machine. They came out to look at the microwave unit on April 9th and it miraculously started working again without him having done anything to it. While he was here, I asked him to order light bulbs for the microwave oven and the backdrop part of the oven that overlooks the burners. He said he would order the light bulbs after making sure that AHS would approve his replacing them and call me within a week or so with a status on this. I paid my co-pay to him and waited to hear back from him. But, he never called me back. So, I called him back and left a message. I still never heard back from him. So, I started calling and leaving a message every other day until the end of May when I was really fed up. So, I called AHS and explained the situation to them and placed a complaint. About 2 days after making my complaint to AHS, Service First called and left me a message that they would be able to come back the first week of June to replace my light bulbs. During that week, I never heard from them, but my microwave broke again with the same problems. So, I placed a call back service call to AHS requesting someone other than Service First to come out and look at my microwave oven. They assigned it to Able Appliance. They have worked on other appliances of mine and they were always very efficient and professional. They called me immediately and were scheduled to come out on April 13th. In the meantime, Service First finally shows up on April 11th and while he was unpacking the light bulbs, I mentioned that the microwave was not working again. He started pushing on the buttons again just like he did the first time he came. Only this time, it did not fix the problem. Without even opening up the microwave oven he declared that since it was so old, it would be impossible to get new parts for it so AHS would just have to scrap the entire unit and buy us a new microwave and a new oven that could fit in this space. He also said that since they were going to scrap it anyway, it would not do any good to replace the light bulbs now. He left stating that he would send in a report with his findings to AHS and they would be in touch with me with a list of microwaves and ovens for us to choose from. Against my better judgment, I cancelled the service call with Able Appliance. It's been 10 business days since Service First was here and I called AHS to get a status on whether or not he had turned in his report yet or not and of course he has not. I placed another complaint against this company with AHS. I also made sure that they knew he had not even opened up the unit to diagnose it properly or replaced the light bulbs like he was supposed to. I will never do business with this company again.

1
★☆☆☆☆

My Amana Radar Range microwave oven is about 30 years old and is a one piece unit. It still looks and works great and I love it. On April 1, 2014, I placed a service call on the microwave unit through American Home Shield (AHS). The timer and the #9 keys were not working. There were also several burnt out light bulbs located where I could not get to them. They sent the call to Service First whom I called and left a message with the following day. The company that AHS assigns your service call to is supposed to contact you within 24 hours of receiving the call from AHS. I did not hear from Service First until April 4th and I think that is only because I called them and happened to catch them and not their answering machine. They came out to look at the microwave unit on April 9th and it miraculously started working again without him having done anything to it. While he was here, I asked him to order light bulbs for the microwave oven and the backdrop part of the oven that overlooks the burners. He said he would order the light bulbs after making sure that AHS would approve his replacing them and call me within a week or so with a status on this. I paid my co-pay to him and waited to hear back from him. But, he never called me back. So, I called him back and left a message. I still never heard back from him. So, I started calling and leaving a message every other day until the end of May when I was really fed up. So, I called AHS and explained the situation to them and placed a complaint. About 2 days after making my complaint to AHS, Service First called and left me a message that they would be able to come back the first week of June to replace my light bulbs. During that week, I never heard from them, but my microwave broke again with the same problems. So, I placed a call back service call to AHS requesting someone other than Service First to come out and look at my microwave oven. They assigned it to Able Appliance. They have worked on other appliances of mine and they were always very efficient and professional. They called me immediately and were scheduled to come out on April 13th. In the meantime, Service First finally shows up on April 11th and while he was unpacking the light bulbs, I mentioned that the microwave was not working again. He started pushing on the buttons again just like he did the first time he came. Only this time, it did not fix the problem. Without even opening up the microwave oven he declared that since it was so old, it would be impossible to get new parts for it so AHS would just have to scrap the entire unit and buy us a new microwave and a new oven that could fit in this space. He also said that since they were going to scrap it anyway, it would not do any good to replace the light bulbs now. He left stating that he would send in a report with his findings to AHS and they would be in touch with me with a list of microwaves and ovens for us to choose from. Against my better judgment, I cancelled the service call with Able Appliance. It's been 10 business days since Service First was here and I called AHS to get a status on whether or not he had turned in his report yet or not and of course he has not. I placed another complaint against this company with AHS. I also made sure that they knew he had not even opened up the unit to diagnose it properly or replaced the light bulbs like he was supposed to. I will never do business with this company again.

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