Casa Carpet Cleaning, LLC

★★☆☆☆
When your carpet looks good you feel good!
  • 1815 Wallace Ave

    St Charles, IL 60174

    Map & Directions
  • 630-377-0288

Personal Services

Personal Services
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1.8 10
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STAY AWAY FROM THIS SHADY BUSINESS
I purchased a living social voucher from them for 2-room carpet cleaning and set up an appointment for last Saturday to come to my house.
First time the guy didnt even show up until 2 hours from the scheduled time- I had to finally call him and tell that I had to leave now and he was still "on the way"
Today I called them to reschedule and they said they are not honoring livingsocials anymore and they are expired, was extremely rude and demeaning in his conversation, when I reported to livingsocial- they contacted the merchant he told them he was accepting all vouchers still. So I called him again and again this time he hung up on me.
I am still out of my money, no service and a rude carpet cleaner who refuses to honour his contact
Will NEVER GO TO THEM EVER!

1
★☆☆☆☆

STAY AWAY FROM THIS SHADY BUSINESS
I purchased a living social voucher from them for 2-room carpet cleaning and set up an appointment for last Saturday to come to my house.
First time the guy didnt even show up until 2 hours from the scheduled time- I had to finally call him and tell that I had to leave now and he was still "on the way"
Today I called them to reschedule and they said they are not honoring livingsocials anymore and they are expired, was extremely rude and demeaning in his conversation, when I reported to livingsocial- they contacted the merchant he told them he was accepting all vouchers still. So I called him again and again this time he hung up on me.
I am still out of my money, no service and a rude carpet cleaner who refuses to honour his contact
Will NEVER GO TO THEM EVER!

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I would honestly rate the service of this company a negative number if I could. I've never met a carpet cleaning company as unprofessional as Casa Carpet Cleaning. What really bothered me is their outright lies and uneducated attitude. The first thing they did after arriving to my place (an hr late) is of course try to upsell me on additional products and services. All of which are understandable because it's just business. What really upsets me is the way they went about it. I already received a quote (from one of the owners Ryan) for the whole package of upgraded service which includes the cleaning solutions, pre treatment, pet stain remover for about an additional $50-$60, but the quote I got from the other owner Chris who actually came to my place was $50 ONLY for the Pet stain removal, and all he said he was going to do is pour the material onto my carpet. Does anyone else see the humor and the confusion in this situation? Oh it gets worse...waaaay worse. So Ryan started on the stem clean and I'm not exaggerating when I say this but he "finished" a whole entire kitchen room area in less than 15 seconds- he went through the "steam clean" so fast, I was speechless...When I finally got my head around it to ask, what are u doing, this is it? He didn't respond. I went down and touched the floor and said I didn't even see any steam come up, and he responded with "well, you are my first appointment, so it takes sometimes for the heat/machine to warm up..." but keep in mind, by now he was already cleaning into my living room!!??! So I asked him will he redo the kitchen? and he didn't respond, so I asked him again and he said "yes". Then 5 seconds later, without saying a word, he started packing the equipment and hoses and walking fast to the door.....?!?! I was so confused at this point, I asked him what he's doing? And no responses just running even faster to the door. So right before he got out of my condo I held on to the hose, and he said "Ma'am let go or else this could get ugly." and then was pulling so hard on the hose I almost tripped and fell. I asked him for a refund and a receipt and he said "there's no receipt." and packed up everything and left. Please let everyone you know about Casa Carpet Cleaning so other people would not be fooled by them!

1
★☆☆☆☆

I would honestly rate the service of this company a negative number if I could. I've never met a carpet cleaning company as unprofessional as Casa Carpet Cleaning. What really bothered me is their outright lies and uneducated attitude. The first thing they did after arriving to my place (an hr late) is of course try to upsell me on additional products and services. All of which are understandable because it's just business. What really upsets me is the way they went about it. I already received a quote (from one of the owners Ryan) for the whole package of upgraded service which includes the cleaning solutions, pre treatment, pet stain remover for about an additional $50-$60, but the quote I got from the other owner Chris who actually came to my place was $50 ONLY for the Pet stain removal, and all he said he was going to do is pour the material onto my carpet. Does anyone else see the humor and the confusion in this situation? Oh it gets worse...waaaay worse. So Ryan started on the stem clean and I'm not exaggerating when I say this but he "finished" a whole entire kitchen room area in less than 15 seconds- he went through the "steam clean" so fast, I was speechless...When I finally got my head around it to ask, what are u doing, this is it? He didn't respond. I went down and touched the floor and said I didn't even see any steam come up, and he responded with "well, you are my first appointment, so it takes sometimes for the heat/machine to warm up..." but keep in mind, by now he was already cleaning into my living room!!??! So I asked him will he redo the kitchen? and he didn't respond, so I asked him again and he said "yes". Then 5 seconds later, without saying a word, he started packing the equipment and hoses and walking fast to the door.....?!?! I was so confused at this point, I asked him what he's doing? And no responses just running even faster to the door. So right before he got out of my condo I held on to the hose, and he said "Ma'am let go or else this could get ugly." and then was pulling so hard on the hose I almost tripped and fell. I asked him for a refund and a receipt and he said "there's no receipt." and packed up everything and left. Please let everyone you know about Casa Carpet Cleaning so other people would not be fooled by them!

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1 out of 1 people found this review helpful.

.

I was a little skeptical at first when someone called me from their company offering a free room of carpet cleaning, but I gave them a shot anyway because I just had a party for my daughter and the kids spilled juice all over my carpet. They showed up on time and cleaned my dining room for free and gave me an estimate for the rest of the house as well as my tile and grout. It was done the next day by Mike (technician) and I was amazed at the difference in my carpet as well as my kithen floor ( It looks Brand New). I will definetly use these guys again...

5
★★★★★

I was a little skeptical at first when someone called me from their company offering a free room of carpet cleaning, but I gave them a shot anyway because I just had a party for my daughter and the kids spilled juice all over my carpet. They showed up on time and cleaned my dining room for free and gave me an estimate for the rest of the house as well as my tile and grout. It was done the next day by Mike (technician) and I was amazed at the difference in my carpet as well as my kithen floor ( It looks Brand New). I will definetly use these guys again...

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0 out of 1 people found this review helpful.

.

These guys are Professional and Great at what they do. A Bryan and Mike ( Technicians) showed up on time and they were very courteous. They put shoe covers on (not to track dirt in from the outside) and wall guards so the hoses didn't scratch the paint.I got 4 rooms of carpet,Living room,dining room, and stairs done as well as all of my air ducts at a reasonable price. I would recommend this company to anyone.

5
★★★★★

These guys are Professional and Great at what they do. A Bryan and Mike ( Technicians) showed up on time and they were very courteous. They put shoe covers on (not to track dirt in from the outside) and wall guards so the hoses didn't scratch the paint.I got 4 rooms of carpet,Living room,dining room, and stairs done as well as all of my air ducts at a reasonable price. I would recommend this company to anyone.

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0 out of 1 people found this review helpful.

.

I agree, The person that answered the phone was rude and childish. I would never recommend this company.

1
★☆☆☆☆

I agree, The person that answered the phone was rude and childish. I would never recommend this company.

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1 out of 1 people found this review helpful.

.

I got a call from this company from a guy named Mike woudadick and believe me he was very rude and offensive. He used a lot of foul language while I was still on the phone with him. All I told him was that I just got my floors done and that I would like some info in the mail and I would get back to them. He just went off Saying thats not the way I operate and if you really want to get sH&* done then let me give you a quote and you can compare the difference between real work and sH&* work you F#$% F@c* he called me. I just simply hung up but he kept calling until I looked them up and saw these helpful reviews about this crappy company. The BBB does give them a F rating.
Marik

0
★☆☆☆☆

I got a call from this company from a guy named Mike woudadick and believe me he was very rude and offensive. He used a lot of foul language while I was still on the phone with him. All I told him was that I just got my floors done and that I would like some info in the mail and I would get back to them. He just went off Saying thats not the way I operate and if you really want to get sH&* done then let me give you a quote and you can compare the difference between real work and sH&* work you F#$% F@c* he called me. I just simply hung up but he kept calling until I looked them up and saw these helpful reviews about this crappy company. The BBB does give them a F rating.
Marik

.

The owners Chris and Ryan are just trying to cut corners were possible, which is understandable in today economy but having an ex-felon as one of your own managers especially one who just got out of the joint like a few months ago and can brag about it around the office like it is office talk. He is supposed to be an example a role model he was just released from prison for a position of cocaine. (MIKE)?..AND HE IS A MANAGER LOL?.They don??t do any adverting b/c they don??t have money to. They hire sales people to do cold calling from rehab centers from local communities to produce sales. CHECK THEIR BBB RATING. ??It??s an F? I wonder why that could be? They do Poor work b/c the workmanship comes from a druggie or some1 else with some type of addiction and that??s how they get them to agree to work for them! Would you trust them in your home I know I wouldn't they say check us out on Angie's list well to do that you have to pay to do a search on them their so who wants to do that if you go to the better business bureau they give out free info to consumers and they hit the NAIL ON THE HEAD "F" So if by chance you get a call from Casa Carpet Cleaning and they say " Hi my name is Blank I am calling from Casa Carpet Cleaning we are just a local family owned business just trying to get our name out in your community and by doing so we are offering specials. We do Carpets, Area rugs, Hardwood floors, title and grout, and also stairs and if can maim or sir can you tell me which room in your house has the most foot traffic so I can give you a free quote over the phone. This is a SCAM DON??T BUY INTO THIS IT IS A CLEAVER CLOSE OFFER THE QUALTY OF WORK DONE COMAPRED TO THE QUALTY WORK PROMISED IS COMPETLEY DIFFERENTY. Oh yes we are a completely go green company and our equipment is truck mounted rather than just loaded. That is all loaded with B.S. I think they need to get off the Greens and check themselves into rehab.

1
★☆☆☆☆

The owners Chris and Ryan are just trying to cut corners were possible, which is understandable in today economy but having an ex-felon as one of your own managers especially one who just got out of the joint like a few months ago and can brag about it around the office like it is office talk. He is supposed to be an example a role model he was just released from prison for a position of cocaine. (MIKE)?..AND HE IS A MANAGER LOL?.They don??t do any adverting b/c they don??t have money to. They hire sales people to do cold calling from rehab centers from local communities to produce sales. CHECK THEIR BBB RATING. ??It??s an F? I wonder why that could be? They do Poor work b/c the workmanship comes from a druggie or some1 else with some type of addiction and that??s how they get them to agree to work for them! Would you trust them in your home I know I wouldn't they say check us out on Angie's list well to do that you have to pay to do a search on them their so who wants to do that if you go to the better business bureau they give out free info to consumers and they hit the NAIL ON THE HEAD "F" So if by chance you get a call from Casa Carpet Cleaning and they say " Hi my name is Blank I am calling from Casa Carpet Cleaning we are just a local family owned business just trying to get our name out in your community and by doing so we are offering specials. We do Carpets, Area rugs, Hardwood floors, title and grout, and also stairs and if can maim or sir can you tell me which room in your house has the most foot traffic so I can give you a free quote over the phone. This is a SCAM DON??T BUY INTO THIS IT IS A CLEAVER CLOSE OFFER THE QUALTY OF WORK DONE COMAPRED TO THE QUALTY WORK PROMISED IS COMPETLEY DIFFERENTY. Oh yes we are a completely go green company and our equipment is truck mounted rather than just loaded. That is all loaded with B.S. I think they need to get off the Greens and check themselves into rehab.

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1 out of 1 people found this review helpful.

.

Does it sound kind of fishy this reviews that all go 5 stars that no names b/c they are from Casa Carpet Cleaning, LLC LOL.... This guy's are scam artist to the max they have a weekly quota that all phone sales have to meet. When you are put in situation where you have to meet a requirement to keep your job only the Poor will succeed b/c the workmanship comes from a drug addiction or some other type of addiction and that?s how they get them to agree to work for them and say whatever get the customer to agree to close the deal. Once you agree from Casa Carpet Cleaning to come out within their given window of time that they have. They don?t fulfill all their promises and that?s what I what all the consumers to know what they are getting themselves into before agreeing to get Services by Carpet Cleaning, LLC. Oh yeah did I tell you about when they give you a quote and one of the managers likes to get on the phone and B.S?s with the consumers for about 5 min while the sales person calculates 2 numbers and that is going to be 1st what it would of cost if you contacted Casa Carpet Cleaning, LLC yourself (which is always higher) the 2nd # is a discontent # you get since they contacted you but it?s only good if you agree to set up an appointment today is much less , because their rates change daily and go up way up LOL no they don?t. Like I said before they have a pretty good scam going on don?t buy into it just rent yourself a rug Dr. and you should be good to go. Don?t listen to there we use all green tech. yeah the only green is the stuff the smoke.

0
★☆☆☆☆

Does it sound kind of fishy this reviews that all go 5 stars that no names b/c they are from Casa Carpet Cleaning, LLC LOL.... This guy's are scam artist to the max they have a weekly quota that all phone sales have to meet. When you are put in situation where you have to meet a requirement to keep your job only the Poor will succeed b/c the workmanship comes from a drug addiction or some other type of addiction and that?s how they get them to agree to work for them and say whatever get the customer to agree to close the deal. Once you agree from Casa Carpet Cleaning to come out within their given window of time that they have. They don?t fulfill all their promises and that?s what I what all the consumers to know what they are getting themselves into before agreeing to get Services by Carpet Cleaning, LLC. Oh yeah did I tell you about when they give you a quote and one of the managers likes to get on the phone and B.S?s with the consumers for about 5 min while the sales person calculates 2 numbers and that is going to be 1st what it would of cost if you contacted Casa Carpet Cleaning, LLC yourself (which is always higher) the 2nd # is a discontent # you get since they contacted you but it?s only good if you agree to set up an appointment today is much less , because their rates change daily and go up way up LOL no they don?t. Like I said before they have a pretty good scam going on don?t buy into it just rent yourself a rug Dr. and you should be good to go. Don?t listen to there we use all green tech. yeah the only green is the stuff the smoke.

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The Owners Chris and Ryan are NOT honest and if you check their BBB rating it's B- and dropping because they don't resolve issues.

1
★☆☆☆☆

The Owners Chris and Ryan are NOT honest and if you check their BBB rating it's B- and dropping because they don't resolve issues.

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1 out of 1 people found this review helpful.

.

Casa Carpet Cleaning and it's owners Chris and Ryan are dishonest and don't honor their commitments. I've experienced it when they would not return a deposit made in good faith.

0
★☆☆☆☆

Casa Carpet Cleaning and it's owners Chris and Ryan are dishonest and don't honor their commitments. I've experienced it when they would not return a deposit made in good faith.

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