Hotel Vetiver

★★★★☆
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  • 29-11 39th Avenue

    Long Island City, NY 11101

    Cross street: Between 29th and 30th

    Map & Directions
  • 866-215-6641

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The Hotel vetiver vacation we just experienced was absolutely fantastic! The room was perfect. The service and staff were incredibly professional, friendly and helpful. From the bellmen, to the front desk and housekeepers, all made our

3
★★★★★

The Hotel vetiver vacation we just experienced was absolutely fantastic! The room was perfect. The service and staff were incredibly professional, friendly and helpful. From the bellmen, to the front desk and housekeepers, all made our

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I was lucky enough to be one of their first guest and it was great! I stayed here during the new years weekend. The rooms are huge and the balcony view of the city was marvelous. Rosalia the front office manager is great. She really help us with all our needs. I highly recommend this location because of its comfortable rooms and easy access to NYC. We plan on staying again!

2
★★★★★

I was lucky enough to be one of their first guest and it was great! I stayed here during the new years weekend. The rooms are huge and the balcony view of the city was marvelous. Rosalia the front office manager is great. She really help us with all our needs. I highly recommend this location because of its comfortable rooms and easy access to NYC. We plan on staying again!

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I had reservations for two rooms, Sept 7th - 10th for my daughter's wedding. The week of the US open and 10th anniversary of 9/11. I arrived at the hotel and it was closed No one on the street either. I called the hotel, no answer or call back. I sent an email, of course no answer nor did anyone show up to help find me a room or check on my safety. I walked to the corner store and was told in fact the hotel had not opened for business yet and they have been doing this to alot of people for like a year. A neighbor got a phone book and stayed with me in front of the vetiver while I tried to find a room, two rooms as my aunt and uncle would be arriving from the UK expecting they had a reservation. I did manage to find a suite at the hotel Verve a few blocks away, but couldn't find a second, room. Fortunately there was plenty of family there for the wedding that was imposed upon so that noone had to sleep in the park. I followed up with an email when I got home and surprisingly, got a response. Claimed they accomadated othe rs that had reservation pre-opening but in my case it 'fell through the cracks'. Offered me one free night and 1/2 off a second night. Not good enough.I was late for wedding obligations including picking up THE DRESS. Thankfully some people care about customer service and are accomadating. The inconvenience was much more costly. Bottom line, there isn't any customer service at hotel vetiver. No interest in customer satisfaction, Not likely to change when it actually opens. If you have a reservation - don't believe it. The hotel Verve a few blocks away is first class and comparable in price. i can highly recommend them.

2
★★★★★

I had reservations for two rooms, Sept 7th - 10th for my daughter's wedding. The week of the US open and 10th anniversary of 9/11. I arrived at the hotel and it was closed No one on the street either. I called the hotel, no answer or call back. I sent an email, of course no answer nor did anyone show up to help find me a room or check on my safety. I walked to the corner store and was told in fact the hotel had not opened for business yet and they have been doing this to alot of people for like a year. A neighbor got a phone book and stayed with me in front of the vetiver while I tried to find a room, two rooms as my aunt and uncle would be arriving from the UK expecting they had a reservation. I did manage to find a suite at the hotel Verve a few blocks away, but couldn't find a second, room. Fortunately there was plenty of family there for the wedding that was imposed upon so that noone had to sleep in the park. I followed up with an email when I got home and surprisingly, got a response. Claimed they accomadated othe rs that had reservation pre-opening but in my case it 'fell through the cracks'. Offered me one free night and 1/2 off a second night. Not good enough.I was late for wedding obligations including picking up THE DRESS. Thankfully some people care about customer service and are accomadating. The inconvenience was much more costly. Bottom line, there isn't any customer service at hotel vetiver. No interest in customer satisfaction, Not likely to change when it actually opens. If you have a reservation - don't believe it. The hotel Verve a few blocks away is first class and comparable in price. i can highly recommend them.

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Absolutely AVOID this place.
I booked a room for my stay in the city, payed first night in advance, all was ok. A week before my arrival in ny the hotel cancelled my reservation.
All good, but this happened in MARCH and I am still waiting for my refund. I have been writing emails almost every day now, and have never actually managed to get my money back.
WORST customer service ever.

0
★☆☆☆☆

Absolutely AVOID this place.
I booked a room for my stay in the city, payed first night in advance, all was ok. A week before my arrival in ny the hotel cancelled my reservation.
All good, but this happened in MARCH and I am still waiting for my refund. I have been writing emails almost every day now, and have never actually managed to get my money back.
WORST customer service ever.

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$99 weeknight rate

2
★★★★☆

$99 weeknight rate

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They had the construction fence down and were putting the finishing touches on the awnings. I stuck my head in and the new staff was very attentive. The construction on the inside is complete. They showed me around to a few show rooms that were gorgeous. They say that they are taking reservations now for the opening on December 17th. I live right down the street. Now I know where my family is staying this year for the holidays

2
★★★★★

They had the construction fence down and were putting the finishing touches on the awnings. I stuck my head in and the new staff was very attentive. The construction on the inside is complete. They showed me around to a few show rooms that were gorgeous. They say that they are taking reservations now for the opening on December 17th. I live right down the street. Now I know where my family is staying this year for the holidays

 

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