Smith & Wesson Home Security Systems - CLOSED

★☆☆☆☆

About Smith & Wesson Home Security Systems

Categories
  • Security Systems Consultants
  • Fire Protection Consultants
  • Security Services
  • Alarm Monitoring
  • Carbon Monoxide Testing
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Our alarm went off for over a minute because we couldn't turn it off on time so, we were waiting for a phone call from Smith & Wesson to make sure that we were ok but we never received the phone call. The second time that happened, I called them to ask why they didn't call and they said they only received one alert and are sorry that they didnt' call and told me "usually our clients call us if we don't call them". Well, if it was a REAL burglary...do they think I'd have the time to call?! So much for paying monthly for an alarm to feel safe. I couldn't even cancel because I'm under a 3 yr contract, which won't expire for another 2 years. Do not use this company because this has obviously happened before from what I heard from their customer service

1
★☆☆☆☆

Our alarm went off for over a minute because we couldn't turn it off on time so, we were waiting for a phone call from Smith & Wesson to make sure that we were ok but we never received the phone call. The second time that happened, I called them to ask why they didn't call and they said they only received one alert and are sorry that they didnt' call and told me "usually our clients call us if we don't call them". Well, if it was a REAL burglary...do they think I'd have the time to call?! So much for paying monthly for an alarm to feel safe. I couldn't even cancel because I'm under a 3 yr contract, which won't expire for another 2 years. Do not use this company because this has obviously happened before from what I heard from their customer service

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We are military and when we entered into contract we were told by the local consultant that if we received orders and couldn't take it with us we could get out of the contract under military clause. However, now we have orders and have been told that we cannot get out even though we are selling this home and renting at our next base and cannot bring it with us and if we want to break contract we have to pay over 400 dollars to finish out the 30 month contract. the only "military clause" they have is if you orders out of country. this is absolutely bogus and i am not paying for a system that is not in a house!!!!!!!!

1
★☆☆☆☆

We are military and when we entered into contract we were told by the local consultant that if we received orders and couldn't take it with us we could get out of the contract under military clause. However, now we have orders and have been told that we cannot get out even though we are selling this home and renting at our next base and cannot bring it with us and if we want to break contract we have to pay over 400 dollars to finish out the 30 month contract. the only "military clause" they have is if you orders out of country. this is absolutely bogus and i am not paying for a system that is not in a house!!!!!!!!

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