The Home Depot

★★☆☆☆
  • 325 120th Ave Ne

    Bellevue, WA 98005

    Map & Directions
  • 425-451-7351

About The Home Depot

Categories
  • Hardware
  • Industrial Equipment
  • Building Materials
  • Lawn & Garden Equipment Manufacturers
  • Carpeting
  • Floor Coverings
  • Household Appliances
Details
  • Shop Online
  • Grills
  • Household Fans
Hours
M-Sa 6am-9pm, Su 8am-8pm

Home & Garden

Home & Garden
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After spending nearly $10,000 with Home depot, in a months time. My Son-in-Law was told he could not purchase anything and was locked out....He and my daughter waited to find out what was going on?? And the Clerks they delt with didn't have answers or any knowledge as to why. They continued to wait and finally were told they ""They could not shop there for 90 days.""....And it was due to having a few returns with no reciept....However they were given In Store Credit, and put the money right back IN THE STORE.....My Son-in-Law is a respectable young man and a General Contractor......Needless to say, He will not be doing business with Any Home Depot in the future. And they lost a Great Contractor who's busy year around and makes pretty big purchases... Lowes here they come!

0
★☆☆☆☆

After spending nearly $10,000 with Home depot, in a months time. My Son-in-Law was told he could not purchase anything and was locked out....He and my daughter waited to find out what was going on?? And the Clerks they delt with didn't have answers or any knowledge as to why. They continued to wait and finally were told they ""They could not shop there for 90 days.""....And it was due to having a few returns with no reciept....However they were given In Store Credit, and put the money right back IN THE STORE.....My Son-in-Law is a respectable young man and a General Contractor......Needless to say, He will not be doing business with Any Home Depot in the future. And they lost a Great Contractor who's busy year around and makes pretty big purchases... Lowes here they come!

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love the store, the people there are all great selection wonderful. But it has happened twice now, i get a bunch of keys cut (I am a realtor), then when out at the homes not just one does not work but twice, all 3 copies did not work. when i put the keys on top of each other there is a little added bump here or there. the guy even said last time, keep your receipt in case they don't work! so now i go to ace hardware on the plateau, I have gone there on and off for 18 years! and never had a key that did not work.

1
★★☆☆☆

love the store, the people there are all great selection wonderful. But it has happened twice now, i get a bunch of keys cut (I am a realtor), then when out at the homes not just one does not work but twice, all 3 copies did not work. when i put the keys on top of each other there is a little added bump here or there. the guy even said last time, keep your receipt in case they don't work! so now i go to ace hardware on the plateau, I have gone there on and off for 18 years! and never had a key that did not work.

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I have an issue with my $6000 carpet that I purchased from the Bellevue, WA Home Depot March 24th, 2005. The carpet was on back-order at that time, but then came in early, and was installed in April 2005. After a few months, the carpet started turning black, not in a particular area or spot, but everywhere ?? especially where the carpet was next to the hardwood flooring ?? so from the hardwood floor to the living room, the dining room, the family room, and the hallway to the bedrooms. I had the carpets cleaned, and initially took out the black, which was spreading across the carpet. But then the black streaking reoccurred, and kept spreading. I had the carpets cleaned again, but the after a couple months, the black returned. My gut instinct was there was no ??stainmaster? in my stainmaster carpet. It seemed odd to me that the carpet was on backorder, then came early, and then started staining and turning black.

I called the Bellevue Home Depot for two months before someone (Keith) actually came out and looked at my carpet and took samples. I told Keith what my gut instinct of no ??stainmaster? so he took samples from my home and also the roll I had leftover from the installation that was in my garage. Eventually I received a letter (November 2007) from Invista from Susan Baker, Stainmaster Consumer Care, which stated that I had no stainmaster in my carpet. She ordered new carpet in December 2007, and I had the new replacement carpet for the entire house installed on February 16th, 2008. The new replacement carpet started turning black again within 3 months. I had the carpets cleaned twice, but the carpet just started turning black in the same places it did before.
I called Susan Baker, Invista, to tell her that my carpet was turning black again. Susan asked if it was the same as before, that the stainmaster had been reformulated in April 2008. She looked at my file and then said she had ordered the new replacement carpet in December 2007, and I had the new replacement carpet installed in February 2008. Two months before the carpet/stainmaster was reformulated.

I called the Bellevue Home Depot after I talked to Susan Baker, and a Kurt (expeditor) came out and took samples of the carpet from the leftover replacement carpet I had in the garage. He was suppose to send this sample to Stainmaster for a test to see if there was any stainmaster in the new replacement carpet. He also hired a 3rd party ??expert? to see what was wrong with my carpet. As soon as Kurt said that, I knew I was going to get the ??runaround? with Home Depot. I am sure they didn??t want to have the expense of replacing my carpet again! I have worked at large companies, and I know?.

Home Depot??s customer service (if you would call it that???) closed my claim. Stainmaster doesn??t cover cat urine - never mind that I had no cats when the new replacement carpet was installed and there probably is no stainmaster in this new replacement carpet. I would not know, because Home Depot and/or Invista has never gotten back to me with the stainmaster results. I have called HD customer service, and also talked to a manager, Amy, December 23rd, who said she would call me back, but never has. I have left her 3 messages this week (Mon, Wed, Thursday) with no response. All I received was a letter in the mail, dated December 23rd, 2009, telling me that because of the cat urine (?) my warranty was void.

I am giving Home Depot the opportunity to replace my carpet. Obviously I would never have the exact same carpet ?? because it probably still has no stainmaster, but something comparable to what I purchased in the first place. I understand now that there is a test Home Depot can do to make sure the carpet has stainmaster before the carpet leaves the warehouse. If I don??t hear from anyone, or my claim is not reopened, and I receive the stainmaster test results, then I am going to contact my local media. Maybe they can assist me, or at least bring public attention to this matter, so other consumers don??t have to go through this. I am sure there is no stainmaster in the new replacement carpet, the black spreading stains are the same as before in the original new Home Depot carpet.

1
★☆☆☆☆

I have an issue with my $6000 carpet that I purchased from the Bellevue, WA Home Depot March 24th, 2005. The carpet was on back-order at that time, but then came in early, and was installed in April 2005. After a few months, the carpet started turning black, not in a particular area or spot, but everywhere ?? especially where the carpet was next to the hardwood flooring ?? so from the hardwood floor to the living room, the dining room, the family room, and the hallway to the bedrooms. I had the carpets cleaned, and initially took out the black, which was spreading across the carpet. But then the black streaking reoccurred, and kept spreading. I had the carpets cleaned again, but the after a couple months, the black returned. My gut instinct was there was no ??stainmaster? in my stainmaster carpet. It seemed odd to me that the carpet was on backorder, then came early, and then started staining and turning black.

I called the Bellevue Home Depot for two months before someone (Keith) actually came out and looked at my carpet and took samples. I told Keith what my gut instinct of no ??stainmaster? so he took samples from my home and also the roll I had leftover from the installation that was in my garage. Eventually I received a letter (November 2007) from Invista from Susan Baker, Stainmaster Consumer Care, which stated that I had no stainmaster in my carpet. She ordered new carpet in December 2007, and I had the new replacement carpet for the entire house installed on February 16th, 2008. The new replacement carpet started turning black again within 3 months. I had the carpets cleaned twice, but the carpet just started turning black in the same places it did before.
I called Susan Baker, Invista, to tell her that my carpet was turning black again. Susan asked if it was the same as before, that the stainmaster had been reformulated in April 2008. She looked at my file and then said she had ordered the new replacement carpet in December 2007, and I had the new replacement carpet installed in February 2008. Two months before the carpet/stainmaster was reformulated.

I called the Bellevue Home Depot after I talked to Susan Baker, and a Kurt (expeditor) came out and took samples of the carpet from the leftover replacement carpet I had in the garage. He was suppose to send this sample to Stainmaster for a test to see if there was any stainmaster in the new replacement carpet. He also hired a 3rd party ??expert? to see what was wrong with my carpet. As soon as Kurt said that, I knew I was going to get the ??runaround? with Home Depot. I am sure they didn??t want to have the expense of replacing my carpet again! I have worked at large companies, and I know?.

Home Depot??s customer service (if you would call it that???) closed my claim. Stainmaster doesn??t cover cat urine - never mind that I had no cats when the new replacement carpet was installed and there probably is no stainmaster in this new replacement carpet. I would not know, because Home Depot and/or Invista has never gotten back to me with the stainmaster results. I have called HD customer service, and also talked to a manager, Amy, December 23rd, who said she would call me back, but never has. I have left her 3 messages this week (Mon, Wed, Thursday) with no response. All I received was a letter in the mail, dated December 23rd, 2009, telling me that because of the cat urine (?) my warranty was void.

I am giving Home Depot the opportunity to replace my carpet. Obviously I would never have the exact same carpet ?? because it probably still has no stainmaster, but something comparable to what I purchased in the first place. I understand now that there is a test Home Depot can do to make sure the carpet has stainmaster before the carpet leaves the warehouse. If I don??t hear from anyone, or my claim is not reopened, and I receive the stainmaster test results, then I am going to contact my local media. Maybe they can assist me, or at least bring public attention to this matter, so other consumers don??t have to go through this. I am sure there is no stainmaster in the new replacement carpet, the black spreading stains are the same as before in the original new Home Depot carpet.

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.

Derogatory comments to customers \r\n============================\r\n\r\nThe assistant manager John and the painting associate Rachel refused to admit their mistakes in mixing the paint with the wrong base and in the wrong color. When not able to convince the customer, John ignored the customer and asked Rachel ""Do you understand what she's saying?"" Rachel was trying to play advocate and answered ""No"". As an asian woman, I found the above question and attitude derogatory and contemptuous. This is not how customer service should be.\r\n\r\nPoor integrity to hide mistakes\r\n========================\r\n\r\n\r\nThey finally agreed to refund part of the paint and mark down some others. I had to bring the rest of the paint to the Seattle store for a full refund. \r\nThe Bellevue store was trying to hide their own mistakes and let the Seattle store fix their problems.\r\n\r\nPoor paint quality\r\n==============\r\n\r\nThe Home Depot Behr paint (premium plus in eggshell sheen) chips off easily when compared with other local paint store like Parker Paint. I would not consider buying paint from home depot again. I'll go where the pro goes.\r\n\r\nHigher price\r\n==========\r\n\r\nMost products are more expensive than Lowes and there is not as much variety.

0
★☆☆☆☆

Derogatory comments to customers \r\n============================\r\n\r\nThe assistant manager John and the painting associate Rachel refused to admit their mistakes in mixing the paint with the wrong base and in the wrong color. When not able to convince the customer, John ignored the customer and asked Rachel ""Do you understand what she's saying?"" Rachel was trying to play advocate and answered ""No"". As an asian woman, I found the above question and attitude derogatory and contemptuous. This is not how customer service should be.\r\n\r\nPoor integrity to hide mistakes\r\n========================\r\n\r\n\r\nThey finally agreed to refund part of the paint and mark down some others. I had to bring the rest of the paint to the Seattle store for a full refund. \r\nThe Bellevue store was trying to hide their own mistakes and let the Seattle store fix their problems.\r\n\r\nPoor paint quality\r\n==============\r\n\r\nThe Home Depot Behr paint (premium plus in eggshell sheen) chips off easily when compared with other local paint store like Parker Paint. I would not consider buying paint from home depot again. I'll go where the pro goes.\r\n\r\nHigher price\r\n==========\r\n\r\nMost products are more expensive than Lowes and there is not as much variety.

Cons: More expensive than Lowes, bad customer service, bad paint

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I wanted to find out if they rented a certain item before driving to the store - this number does not get you to a tool rental department - no such department is given as an option. Grrrrr!

1
★☆☆☆☆

I wanted to find out if they rented a certain item before driving to the store - this number does not get you to a tool rental department - no such department is given as an option. Grrrrr!

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.

I have rented many tools from Bellevue Home Depot, sanders, soil compactor, drywall hoist, and more. I have always found the equipment in good shape, the service excellent and the prices fair.

Highly Recommended

5
★★★★★

I have rented many tools from Bellevue Home Depot, sanders, soil compactor, drywall hoist, and more. I have always found the equipment in good shape, the service excellent and the prices fair.

Highly Recommended

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Since the smaller hardware near us closed, we have to go to Home Depot. This can be very frustrating as it is hard to find things and no one is very helpful - even after you find someone who works here.

They don't carry a lot of things any longer. We bought a shower liner last year for a new bathroom and went to get another for another bathroom...no such luck. And the tile selection (which we had to do instead) was awful. What horrid colors!

But worse are the Home Services. We have used them twice (and why twice instead of once, I just don't know). Once for a fence....they were ok, but they left without checking the latches! I have very large, purebred dogs and this ended up with me having over 600 lbs of dog - and one very loved, expensive dog who wasn't mine - running loose. That's poor service.

But the real clincher was when we ordered vinyl flooring through Home Depot. The service men arrived and I was so excited about my new floor, before they even brought in the materials I showed them my sample and said "Won't this look great?" and he told me that it didn't look at all like what they'd been given.

So I looked, and sure enough, it was TOTALLY different. We called Home Depot and they sent a manager out. She agreed that it was drastically different, but advised us to use it anyway because remodeling was always a pain!!!!

Needless to say we demanded a refund and eventually got one. We had been told it was the manufacturer's fault. We took our sample down to the manufacturer (who handily happened to be just in Kent), picked up our own flooring and hired our own installer. Much simpler!

2
★★☆☆☆

Since the smaller hardware near us closed, we have to go to Home Depot. This can be very frustrating as it is hard to find things and no one is very helpful - even after you find someone who works here.

They don't carry a lot of things any longer. We bought a shower liner last year for a new bathroom and went to get another for another bathroom...no such luck. And the tile selection (which we had to do instead) was awful. What horrid colors!

But worse are the Home Services. We have used them twice (and why twice instead of once, I just don't know). Once for a fence....they were ok, but they left without checking the latches! I have very large, purebred dogs and this ended up with me having over 600 lbs of dog - and one very loved, expensive dog who wasn't mine - running loose. That's poor service.

But the real clincher was when we ordered vinyl flooring through Home Depot. The service men arrived and I was so excited about my new floor, before they even brought in the materials I showed them my sample and said "Won't this look great?" and he told me that it didn't look at all like what they'd been given.

So I looked, and sure enough, it was TOTALLY different. We called Home Depot and they sent a manager out. She agreed that it was drastically different, but advised us to use it anyway because remodeling was always a pain!!!!

Needless to say we demanded a refund and eventually got one. We had been told it was the manufacturer's fault. We took our sample down to the manufacturer (who handily happened to be just in Kent), picked up our own flooring and hired our own installer. Much simpler!

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