Shepard's Auto Detailing

★★★★☆
Call Today to Make an Appointment!
  • 4297 Gum Branch Rd

    Jacksonville, NC 28540

    Map & Directions
  • 910-330-6189

About Shepard's Auto Detailing

Categories
Hours
M-Sa 9:00am - 6:00pm

Automotive

Automotive
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4.0 4
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I had a great experience. My car was dirty. It even had dog hair all over it. They told me exactly what they were going to do and how much it would cost. The price was great also. The staff was very friendly while they finished wiping every thing down one of the workers even pointed out the wear on my tires and recomended a place to go. When they were done my car looked and smelled so awesome. I will definitely go back since I need my car shampooed now. I would recommend them to any one. They got me in right then and even helped me find an oil change place that was really quick. How much friendlier could you ask for? Really had a great experience here.

2
★★★★★

I had a great experience. My car was dirty. It even had dog hair all over it. They told me exactly what they were going to do and how much it would cost. The price was great also. The staff was very friendly while they finished wiping every thing down one of the workers even pointed out the wear on my tires and recomended a place to go. When they were done my car looked and smelled so awesome. I will definitely go back since I need my car shampooed now. I would recommend them to any one. They got me in right then and even helped me find an oil change place that was really quick. How much friendlier could you ask for? Really had a great experience here.

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This place is awesome! The owner was very personable and professional. The prices were great and even included a military discount. My husband and I were both able to get our vehicles done today on Columbus Day. We honestly could not be happier. They look brand new! I felt compelled to write reviews on a couple sites since the reviews are what led me to this place. Honestly I'm quite irritated that the people writing negative ones made sure to repeatedly post them likely scaring off people. I cannot imagine any of the bad things that were posted actually happening. He seems very gracious for the business he receives and didn't even want to accept a tip. I called him to thank him after picking up the second vehicle (it was after hours), and he seemed to really appreciate the gratitude. Don't look any further...take your vehicle here and you will not be disappointed.

2
★★★★★

This place is awesome! The owner was very personable and professional. The prices were great and even included a military discount. My husband and I were both able to get our vehicles done today on Columbus Day. We honestly could not be happier. They look brand new! I felt compelled to write reviews on a couple sites since the reviews are what led me to this place. Honestly I'm quite irritated that the people writing negative ones made sure to repeatedly post them likely scaring off people. I cannot imagine any of the bad things that were posted actually happening. He seems very gracious for the business he receives and didn't even want to accept a tip. I called him to thank him after picking up the second vehicle (it was after hours), and he seemed to really appreciate the gratitude. Don't look any further...take your vehicle here and you will not be disappointed.

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I have a nice cadi i was worried where to take it to get it washed and waxed here in jacksonville because this town is so ghetto and i am very picky.. I took it to shepards and i was very happy not only with the job they did but also with the customer service i recieved.. the owner chatted with me for a little bit and even the guys who detailed it were very polite.. if you have a bad experience with them its prob you not them.
i have recommened this to my friends and will continue to.

2
★★★★★

I have a nice cadi i was worried where to take it to get it washed and waxed here in jacksonville because this town is so ghetto and i am very picky.. I took it to shepards and i was very happy not only with the job they did but also with the customer service i recieved.. the owner chatted with me for a little bit and even the guys who detailed it were very polite.. if you have a bad experience with them its prob you not them.
i have recommened this to my friends and will continue to.

.

I posted this elsewhere, but people really need to know so...I read reviews (on yahoo) and was confident choosing a local place, over one of the chains, was the way to go. I dropped my car off at 1 and picked it up at 5:20. I don't know how long these things take, I admit my car was dirty, it's been a while since I cleaned it, so I had no problem with the time. When my wife, who isn't "car savy" at all got in the car to drive it home she noticed a broken piece of the dash. When we got to the house she told me ( I had to drive a seperate vehicle, to pick the car up). I checked the piece and it was definately broken. When I called back I told the owner I thought the car looked awesome, very clean, but their was a broken piece. I took it back in right after talking with him on the phone. When I got there he was gone and one of his employees tried to fix it and broke the piece in a second place. From that point on everyone who looked at it was focused on the second piece that the employee broke and couldn't understand that it was broken BEFORE that, somewhere else. The owner said it was already broken and I must not have noticed it because my car was dirty. Yes,he really said that because my car was dirty I must not have noticed a piece of the dash hanging off! To make an extremely long story shorter, he denied breaking it, got in my face trying to either start a fight or intimidate me, and left the parking lot telling me to "shut my mouth" repeatedly. I could go into more detail and will most likely for my friends or anyone who asks where to get their car detailed. I should have stayed with the more expensive national chain because their employees have to have some kind of intergrity or they get fired. When you work with a small business owner who would rather treat a customer with no respect and try to fight them, who is going to do anything to him? A cheap dash part that he could have admitted to and replaced for a couple of bucks instead he chose to make himself look like a fool and ruin the opportunity for return patronage or word-of-mouth business reference. PLEASE DO NOT GIVE BUSINESS OWNERS WHO DON'T RESPECT THIER CUSTOMERS YOUR BUSINESS!!!!!

0
★☆☆☆☆

I posted this elsewhere, but people really need to know so...I read reviews (on yahoo) and was confident choosing a local place, over one of the chains, was the way to go. I dropped my car off at 1 and picked it up at 5:20. I don't know how long these things take, I admit my car was dirty, it's been a while since I cleaned it, so I had no problem with the time. When my wife, who isn't "car savy" at all got in the car to drive it home she noticed a broken piece of the dash. When we got to the house she told me ( I had to drive a seperate vehicle, to pick the car up). I checked the piece and it was definately broken. When I called back I told the owner I thought the car looked awesome, very clean, but their was a broken piece. I took it back in right after talking with him on the phone. When I got there he was gone and one of his employees tried to fix it and broke the piece in a second place. From that point on everyone who looked at it was focused on the second piece that the employee broke and couldn't understand that it was broken BEFORE that, somewhere else. The owner said it was already broken and I must not have noticed it because my car was dirty. Yes,he really said that because my car was dirty I must not have noticed a piece of the dash hanging off! To make an extremely long story shorter, he denied breaking it, got in my face trying to either start a fight or intimidate me, and left the parking lot telling me to "shut my mouth" repeatedly. I could go into more detail and will most likely for my friends or anyone who asks where to get their car detailed. I should have stayed with the more expensive national chain because their employees have to have some kind of intergrity or they get fired. When you work with a small business owner who would rather treat a customer with no respect and try to fight them, who is going to do anything to him? A cheap dash part that he could have admitted to and replaced for a couple of bucks instead he chose to make himself look like a fool and ruin the opportunity for return patronage or word-of-mouth business reference. PLEASE DO NOT GIVE BUSINESS OWNERS WHO DON'T RESPECT THIER CUSTOMERS YOUR BUSINESS!!!!!

Pros: car was very clean at first glance

Cons: lack of integrity and attempting to intimidate

 

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