ELM Deadbolt & Gate LLC

★★★☆☆
  • 230 North 6 st

    Brooklyn, NY 11211

    Map & Directions
  • 718-484-4745

About ELM Deadbolt & Gate LLC

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  • Locksmiths

Home & Garden

Home & Garden
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Unfortunately there was a fire in my building. In order to gain entry into the building the firefighters had to basically yank on the door so hard that they pretty much damaged it. I wanted to get it repaired that very night, but decided to wait until the next morning. I knew the company was 24 hours, so I didn't call ahead, I waited until the next morning and someone was out here in about 25-30 minutes. Now I'm not too knowledgeable on locksmith lingo, but I do know they were able to repair the lock w/o having to completely replace it, I believe only a specific part was replaced. However we did need new keys. The locksmith works from a mobile van, so he was able to copy the keys on site. The whole job took about 45 minutes. Months later and everything seems to still be working well.

3
★★★☆☆

Unfortunately there was a fire in my building. In order to gain entry into the building the firefighters had to basically yank on the door so hard that they pretty much damaged it. I wanted to get it repaired that very night, but decided to wait until the next morning. I knew the company was 24 hours, so I didn't call ahead, I waited until the next morning and someone was out here in about 25-30 minutes. Now I'm not too knowledgeable on locksmith lingo, but I do know they were able to repair the lock w/o having to completely replace it, I believe only a specific part was replaced. However we did need new keys. The locksmith works from a mobile van, so he was able to copy the keys on site. The whole job took about 45 minutes. Months later and everything seems to still be working well.

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I must say i can't relate to the other reviews on here, i called Elm Locksmith on a Saturday when i needed my home's locks changed fast, the locksmith that came out was very polite, professional and arrived in 15 minutes he got right to work and was done in no time, he cleaned up after himself and charged me the same price i was quoted over the phone. I was extremely satisfied with the great service and will definitely call in the future again.

5
★★★★★

I must say i can't relate to the other reviews on here, i called Elm Locksmith on a Saturday when i needed my home's locks changed fast, the locksmith that came out was very polite, professional and arrived in 15 minutes he got right to work and was done in no time, he cleaned up after himself and charged me the same price i was quoted over the phone. I was extremely satisfied with the great service and will definitely call in the future again.

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Had a terrible experiences with this firm today. I called after the dead bolt they installed 3 months ago went bad, and they would not honor the work. So I asked very nicely to speak with the owner because it just doesn't make any sense why they wouldn't. A dead bolt should not go bad in 3 months. I was transferred to a similar sounding guy who claimed to be the owner Jay Anderson who decided it was best to verbally attack me on the phone. I sat there in amazement as he flexed his muscles over the telephone; cursing out my deceased mother, unleashing F-Bombs after F-bomb. And then he told me to tell the world that Jay F'ed me because he didn't give a F. The only time I interrupted him was to bluff and say I was recording the conversation. Whoa big mistake on my part, he got even crazier so I decided to hang up the phone. I could not believe a business owner would speak with a customer in that tone. I took his abuse and didn't fire back any obscenities.Worst company I've ever dealt with

1
★☆☆☆☆

Had a terrible experiences with this firm today. I called after the dead bolt they installed 3 months ago went bad, and they would not honor the work. So I asked very nicely to speak with the owner because it just doesn't make any sense why they wouldn't. A dead bolt should not go bad in 3 months. I was transferred to a similar sounding guy who claimed to be the owner Jay Anderson who decided it was best to verbally attack me on the phone. I sat there in amazement as he flexed his muscles over the telephone; cursing out my deceased mother, unleashing F-Bombs after F-bomb. And then he told me to tell the world that Jay F'ed me because he didn't give a F. The only time I interrupted him was to bluff and say I was recording the conversation. Whoa big mistake on my part, he got even crazier so I decided to hang up the phone. I could not believe a business owner would speak with a customer in that tone. I took his abuse and didn't fire back any obscenities.Worst company I've ever dealt with

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.

I placed a call for a locksmith to come and install a lock on the front door. The person answering the phone was hasty to get me off the phone and stepped around my questions telling me that a locksmith has to come by to inspect the "job". I agreed and he came.

When the locksmith arrived he blocked the exit from our company??s driveway with his vehicle. When he was asked to move his car he grudgingly refused saying that ??I??m in middle of a phone call? and told us ??we will have to wait for him?. ??Alright? we thought to ourselves.
When we showed him the door he quoted a remarkably high price of over $260 for the most basic lock from ??Segal? company, from a quick research online my assistant found that the cylinder costs a mere $20. I told him the price was too high and that I wanted to shop around.
??You??ll have to pay $40 for me coming to you? he told me. I explained to him that when I spoke to their company??s contact he never mentioned this ??fee? and that I refuse to pay it. He kept to his own and grew more irritant and impolite. I conceded to use his services if he would give me a fair price.
We settled on a price of $180 for a double cylinder lock and that a thumb turn would be more expensive. It would cost us $225. I admit I am no expert in locksmith industry pricing, however, I fail to comprehend how a thumb turn cost more than a cylinder, after all a cylinder has more moving parts?.
The following were the problems we encountered
He asked us if we have any WD-40. Okay. Shouldn??t a competent locksmith have this basic item?
After disassembling the lock he said he can??t install the exterior cylinder and will replace the old lock (to which we don??t have keys), He will install only the interior cylinder and reduce his price to $130. Incompetent and expensive if I may say the least?
He sprayed the lock with WD-40 making sure to lubricate our door panel while in the processes, forgot to wipe it off and disposed of the WD-40 can by throwing it aside.
The headache continued: When it came to pay for the service, I starting writing a check to his company ELM Locksmith. He said he doesn??t accept checks.
When I asked if he accepts credit cards, he said ??sure? and pulled a credit card reader from his jacket pocket. I smartly refused to share my business card with him?
I then called the locksmith ??office?. They were no more helpful about the entire ordeal and hung up on me!
In the end I sent a worker to the corner ATM and withdrew cash.
Throughout the whole situation, the locksmith grew impatient raised his voice using vulgar in his speech and conveyed a threatening and angry demeanor. Our office had myself and two female coworkers and honestly I was quite intimidated not knowing what he may do to me if I tell him to leave.
This is a high-pressure sales tactic business, with intimidation techniques of language and physical threat, I recommend that action be taken against this shady business.

1
★☆☆☆☆

I placed a call for a locksmith to come and install a lock on the front door. The person answering the phone was hasty to get me off the phone and stepped around my questions telling me that a locksmith has to come by to inspect the "job". I agreed and he came.

When the locksmith arrived he blocked the exit from our company??s driveway with his vehicle. When he was asked to move his car he grudgingly refused saying that ??I??m in middle of a phone call? and told us ??we will have to wait for him?. ??Alright? we thought to ourselves.
When we showed him the door he quoted a remarkably high price of over $260 for the most basic lock from ??Segal? company, from a quick research online my assistant found that the cylinder costs a mere $20. I told him the price was too high and that I wanted to shop around.
??You??ll have to pay $40 for me coming to you? he told me. I explained to him that when I spoke to their company??s contact he never mentioned this ??fee? and that I refuse to pay it. He kept to his own and grew more irritant and impolite. I conceded to use his services if he would give me a fair price.
We settled on a price of $180 for a double cylinder lock and that a thumb turn would be more expensive. It would cost us $225. I admit I am no expert in locksmith industry pricing, however, I fail to comprehend how a thumb turn cost more than a cylinder, after all a cylinder has more moving parts?.
The following were the problems we encountered
He asked us if we have any WD-40. Okay. Shouldn??t a competent locksmith have this basic item?
After disassembling the lock he said he can??t install the exterior cylinder and will replace the old lock (to which we don??t have keys), He will install only the interior cylinder and reduce his price to $130. Incompetent and expensive if I may say the least?
He sprayed the lock with WD-40 making sure to lubricate our door panel while in the processes, forgot to wipe it off and disposed of the WD-40 can by throwing it aside.
The headache continued: When it came to pay for the service, I starting writing a check to his company ELM Locksmith. He said he doesn??t accept checks.
When I asked if he accepts credit cards, he said ??sure? and pulled a credit card reader from his jacket pocket. I smartly refused to share my business card with him?
I then called the locksmith ??office?. They were no more helpful about the entire ordeal and hung up on me!
In the end I sent a worker to the corner ATM and withdrew cash.
Throughout the whole situation, the locksmith grew impatient raised his voice using vulgar in his speech and conveyed a threatening and angry demeanor. Our office had myself and two female coworkers and honestly I was quite intimidated not knowing what he may do to me if I tell him to leave.
This is a high-pressure sales tactic business, with intimidation techniques of language and physical threat, I recommend that action be taken against this shady business.

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.

They charged me an extortionate $646 for drilling out and replacing a lock when I told them just to drill out the old lock - I was then intimidated into paying the money in cash. The whole job took less than 30 minutes, at 10pm. Later, the owner offered to refund 50% of the charge because he thought I had paid by credit card, but when he realized that I had paid cash, he reduced this to $100. They also trade as Smith & Sons LockSmith.

1
★☆☆☆☆

They charged me an extortionate $646 for drilling out and replacing a lock when I told them just to drill out the old lock - I was then intimidated into paying the money in cash. The whole job took less than 30 minutes, at 10pm. Later, the owner offered to refund 50% of the charge because he thought I had paid by credit card, but when he realized that I had paid cash, he reduced this to $100. They also trade as Smith & Sons LockSmith.

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1 out of 1 people found this review helpful.

.

Great service. I called these guys and within 15 minutes their locksmith showed up, picked my lock and got me in within 5 minutes. It was raining too! haha

5
★★★★★

Great service. I called these guys and within 15 minutes their locksmith showed up, picked my lock and got me in within 5 minutes. It was raining too! haha

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