Diva Nails by Aly

★★★★☆
Welcome to San Antonio's Premier Spa for Divas
  • 2106 E Sonterra Blvd Ste 111

    San Antonio, TX 78259

    Map & Directions
  • 210-430-1201

Personal Services

Personal Services
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This woman is super unprofessional, I called for directions and she tells me she is not good with directions and says she is in the Legacy Shopping Center. Well after driving around for 15 minutes because the Legacy Cntr spans several blocks, I call her back and ask what she is near and she says Best Buy/Staples. I said "I know exactly where that is and I'll be there shortly". I proceed to hang up and I hear her telling her current customer how she hates when people keep calling and ask the same question and how dumb I was! LOL Wow, maybe next time she should hang up her phone before talking about her customers. Needless to say I didn't go to my appointment and won't waste my time or money on her ever! Found a much better place in Alamo Heights! Thank you very much :* )

1
★☆☆☆☆

This woman is super unprofessional, I called for directions and she tells me she is not good with directions and says she is in the Legacy Shopping Center. Well after driving around for 15 minutes because the Legacy Cntr spans several blocks, I call her back and ask what she is near and she says Best Buy/Staples. I said "I know exactly where that is and I'll be there shortly". I proceed to hang up and I hear her telling her current customer how she hates when people keep calling and ask the same question and how dumb I was! LOL Wow, maybe next time she should hang up her phone before talking about her customers. Needless to say I didn't go to my appointment and won't waste my time or money on her ever! Found a much better place in Alamo Heights! Thank you very much :* )

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.

Please don't use the service of room#38. I have an appointment at noon. It is at 12:30 PM. She hasn't started to do anything at all. The person is very not nice. I won't come back to use the service at this room. NO ROOM 38

3
★★★★★

Please don't use the service of room#38. I have an appointment at noon. It is at 12:30 PM. She hasn't started to do anything at all. The person is very not nice. I won't come back to use the service at this room. NO ROOM 38

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I had a pedicure done this morning at Diva Nails with my Groupon purchase. The room was pleasant and very cosy with a manicure table in the corner and a pedicure chair at the other corner. Throughout the pedicure she was on the phone a lot

3
★★★★★

I had a pedicure done this morning at Diva Nails with my Groupon purchase. The room was pleasant and very cosy with a manicure table in the corner and a pedicure chair at the other corner. Throughout the pedicure she was on the phone a lot

.

I have been trying to make an appointment with "Aly" since early May. I have called and emailed multiple times without ANY response. I don't understand how you can run a customer service-based business and behave in such an unprofessional

3
★★★★★

I have been trying to make an appointment with "Aly" since early May. I have called and emailed multiple times without ANY response. I don't understand how you can run a customer service-based business and behave in such an unprofessional

.

Horrible customer service!!! The process of making my appointment has been so exhausting that I am not even going to use my Groupon. She is extremely rude and unprofessional, and she should not be in customer service!

3
★★★★★

Horrible customer service!!! The process of making my appointment has been so exhausting that I am not even going to use my Groupon. She is extremely rude and unprofessional, and she should not be in customer service!

.

When I showed up for my appointment, I realized Aly had made a mistake and written me down for the wrong date. I was flying out on vacation the following day so I was really panicking. After a bit of a rocky start, she offered to come in extra early the next morning so I could go on my vacation with beautiful nails. I spent an entire week swimming in the ocean and playing in the sand and my nails remained in perfect condition. My mani lasted three weeks and my pedi almost five! She's an amazing person and does excellent work. She's very friendly and positive, makes you feel like you're part of her family : )

5
★★★★★

When I showed up for my appointment, I realized Aly had made a mistake and written me down for the wrong date. I was flying out on vacation the following day so I was really panicking. After a bit of a rocky start, she offered to come in extra early the next morning so I could go on my vacation with beautiful nails. I spent an entire week swimming in the ocean and playing in the sand and my nails remained in perfect condition. My mani lasted three weeks and my pedi almost five! She's an amazing person and does excellent work. She's very friendly and positive, makes you feel like you're part of her family : )

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.

This is the worst, most unprofessional customer service that I have endured in a very long time. I got a groupon for this place and was calling to make an appt. and after many attempts she finally calls me back. So I tell her I would like to make an appt and she says "" well your going to have to wait two months because I have 800 people"" I didn't have a problem what so ever redeeming it in two months. So I ask her the first available Saturday and she says "" I told you in two months"". Ok I have a lot of patience to continue this conversation considering the attitude I was receiving. But I do I then ask her what day does she have available and she tells me July 23rd. So tell I her that I would need a sat and I see that on the calendar that July 23rd is a mon and she tells me "" well you have the wrong calendar because mine says its a Saturday."" That was the last straw for me. I told her "" ma'am you are being very rude to me I am just trying to make an appt"" and tells me "" well if you don't like it then call groupon to get your money back because I am not going to help you."" Ok for one horrible customer service skills and second I've never heard of someone throwing business away. I then told her that I will be calling groupon to get my money back bc that was just unacceptable. She then began yelling at me. I will be putting in a formal complaint to groupon about this lady. I'm still in shock. Also I hardly believe 800 ppl bought that groupon and from the looks of the previous reviews it doesn't look like her business will last long with that attitude towards new customers. If I could put no star i wouldve.\r
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0
★☆☆☆☆

This is the worst, most unprofessional customer service that I have endured in a very long time. I got a groupon for this place and was calling to make an appt. and after many attempts she finally calls me back. So I tell her I would like to make an appt and she says "" well your going to have to wait two months because I have 800 people"" I didn't have a problem what so ever redeeming it in two months. So I ask her the first available Saturday and she says "" I told you in two months"". Ok I have a lot of patience to continue this conversation considering the attitude I was receiving. But I do I then ask her what day does she have available and she tells me July 23rd. So tell I her that I would need a sat and I see that on the calendar that July 23rd is a mon and she tells me "" well you have the wrong calendar because mine says its a Saturday."" That was the last straw for me. I told her "" ma'am you are being very rude to me I am just trying to make an appt"" and tells me "" well if you don't like it then call groupon to get your money back because I am not going to help you."" Ok for one horrible customer service skills and second I've never heard of someone throwing business away. I then told her that I will be calling groupon to get my money back bc that was just unacceptable. She then began yelling at me. I will be putting in a formal complaint to groupon about this lady. I'm still in shock. Also I hardly believe 800 ppl bought that groupon and from the looks of the previous reviews it doesn't look like her business will last long with that attitude towards new customers. If I could put no star i wouldve.\r
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First off I find it repulsive to think that a company or any business would run a promo using Living Social or Groupon and then treat new customers like dirt. My friend went to make an appointment and she was treated rude, condescending, and in a disrespectful manner. This hostess at the front acted as if they were a Beverly Hills salon only worthy of exclusive celebrity clients!!! Anyone who decides to walk through your doors should be treated equally and with respect. Your business is far too competitive to be picky and choosey as to who walks through your doors. Business must not be too good either if you are resorting to 3rd party coupon specials. I recommend the next time someone comes in you treat them like royalty or else it might be your last customer, jerk (the girl at the front desk!) And you get 1 star because it won't let me put ZERO stars!!! No one go to this place, EVER!

0
★☆☆☆☆

First off I find it repulsive to think that a company or any business would run a promo using Living Social or Groupon and then treat new customers like dirt. My friend went to make an appointment and she was treated rude, condescending, and in a disrespectful manner. This hostess at the front acted as if they were a Beverly Hills salon only worthy of exclusive celebrity clients!!! Anyone who decides to walk through your doors should be treated equally and with respect. Your business is far too competitive to be picky and choosey as to who walks through your doors. Business must not be too good either if you are resorting to 3rd party coupon specials. I recommend the next time someone comes in you treat them like royalty or else it might be your last customer, jerk (the girl at the front desk!) And you get 1 star because it won't let me put ZERO stars!!! No one go to this place, EVER!

.

This is the worst, most unprofessional customer service that I have endured in a very long time. I got a groupon for this place and was calling to make an appt. and after many attempts she finally calls me back. So I tell her I would like to make an appt and she says " well your going to have to wait two months because I have 800 people" I didn't have a problem what so ever redeeming it in two months. So I ask her the first available Saturday and she says " I told you in two months". Ok I have a lot of patience to continue this conversation considering the attitude I was receiving. But I do I then ask her what day does she have available and she tells me July 23rd. So tell I her that I would need a sat and I see that on the calendar that July 23rd is a mon and she tells me " well you have the wrong calendar because mine says its a Saturday." That was the last straw for me. I told her " ma'am you are being very rude to me I am just trying to make an appt" and tells me " well if you don't like it then call groupon to get your money back because I am not going to help you." Ok for one horrible customer service skills and second I've never heard of someone throwing business away. I then told her that I will be calling groupon to get my money back bc that was just unacceptable. She then began yelling at me. I will be putting in a formal complaint to groupon about this lady. I'm still in shock. Also I hardly believe 800 ppl bought that groupon and from the looks of the previous reviews it doesn't look like her business will last long with that attitude towards new customers.

1
★☆☆☆☆

This is the worst, most unprofessional customer service that I have endured in a very long time. I got a groupon for this place and was calling to make an appt. and after many attempts she finally calls me back. So I tell her I would like to make an appt and she says " well your going to have to wait two months because I have 800 people" I didn't have a problem what so ever redeeming it in two months. So I ask her the first available Saturday and she says " I told you in two months". Ok I have a lot of patience to continue this conversation considering the attitude I was receiving. But I do I then ask her what day does she have available and she tells me July 23rd. So tell I her that I would need a sat and I see that on the calendar that July 23rd is a mon and she tells me " well you have the wrong calendar because mine says its a Saturday." That was the last straw for me. I told her " ma'am you are being very rude to me I am just trying to make an appt" and tells me " well if you don't like it then call groupon to get your money back because I am not going to help you." Ok for one horrible customer service skills and second I've never heard of someone throwing business away. I then told her that I will be calling groupon to get my money back bc that was just unacceptable. She then began yelling at me. I will be putting in a formal complaint to groupon about this lady. I'm still in shock. Also I hardly believe 800 ppl bought that groupon and from the looks of the previous reviews it doesn't look like her business will last long with that attitude towards new customers.

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.

Aly gave me THE BEST manicure and pedicure I've EVER had. If you purchased a Groupon, it states how many were purchased... you can see that 800 were bought; don't wait until the last minute to make an appointment. It's common sense. It's one lady. She can only do so much. Don't get mad at someone else for your ignorance.

2
★★★★★

Aly gave me THE BEST manicure and pedicure I've EVER had. If you purchased a Groupon, it states how many were purchased... you can see that 800 were bought; don't wait until the last minute to make an appointment. It's common sense. It's one lady. She can only do so much. Don't get mad at someone else for your ignorance.

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I purchased a groupon for this place and the fine print stated to contact them 48 hours in advance for an appt and to mention the groupon. I did that and was informed by Aly that She did not have any appointments until July. I figured I could probably use a pedi then do I asked if I could make an appt for Juky and she said I would have to call back closer to July to get an appt. she said because she had so many purchases off groupon, WOW.

0
★☆☆☆☆

I purchased a groupon for this place and the fine print stated to contact them 48 hours in advance for an appt and to mention the groupon. I did that and was informed by Aly that She did not have any appointments until July. I figured I could probably use a pedi then do I asked if I could make an appt for Juky and she said I would have to call back closer to July to get an appt. she said because she had so many purchases off groupon, WOW.

.

I purchased a groupon for this place and the fine print stated to contact them 48 hours in advance for an appt and to mention the groupon. I did that and was informed by Aly that She did not have any appointments until July. I figured I could probably use a pedi then do I asked if I could make an appt for Juky and she said I would have to call back closer to July to get an appt. she said because she had so many purchases off groupon, WOW.

1
★☆☆☆☆

I purchased a groupon for this place and the fine print stated to contact them 48 hours in advance for an appt and to mention the groupon. I did that and was informed by Aly that She did not have any appointments until July. I figured I could probably use a pedi then do I asked if I could make an appt for Juky and she said I would have to call back closer to July to get an appt. she said because she had so many purchases off groupon, WOW.

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.

I felt she did a great job on my pedicure but her attitude towards customers was rude and demeaning. I found her to be rude and annoying. She watched tv and answered the phone the whole time I was there. However the nails looked great and lasted a long time!

1
★★☆☆☆

I felt she did a great job on my pedicure but her attitude towards customers was rude and demeaning. I found her to be rude and annoying. She watched tv and answered the phone the whole time I was there. However the nails looked great and lasted a long time!

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I had the greatest time here! Such a pleasant and comfortable place to get you nails done!
MY NAILS ARE AMAZING! I love them!
Aly is a gracious and polite woman, she definitely knows what she is doing. And she did such an amazing job with my nails. She will also give some great ideas on what to get for your nails if you are not sure on what to get. And she does it with great smile too! I really felt like a real diva! I recommend this place to anyone and everyone.
I will absolutely go back to Diva Nails again!

2
★★★★★

I had the greatest time here! Such a pleasant and comfortable place to get you nails done!
MY NAILS ARE AMAZING! I love them!
Aly is a gracious and polite woman, she definitely knows what she is doing. And she did such an amazing job with my nails. She will also give some great ideas on what to get for your nails if you are not sure on what to get. And she does it with great smile too! I really felt like a real diva! I recommend this place to anyone and everyone.
I will absolutely go back to Diva Nails again!

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Diva nails was the best manicure and pedicure I have ever gotten!!! I defiantly recommend you go today!
The service was amazing, kind, and oh so pampering!
With so many nail polish colors, your options are endless.
Aly gives the best service imaginable as well! She is willing to do anything you ask, and she does it with joy and a smile :) I defiantly want to go back as soon as possible!

Go to Diva Nails as soon as possible and go home feeling like a diva yourself!

2
★★★★★

Diva nails was the best manicure and pedicure I have ever gotten!!! I defiantly recommend you go today!
The service was amazing, kind, and oh so pampering!
With so many nail polish colors, your options are endless.
Aly gives the best service imaginable as well! She is willing to do anything you ask, and she does it with joy and a smile :) I defiantly want to go back as soon as possible!

Go to Diva Nails as soon as possible and go home feeling like a diva yourself!

.

I bought two groupon coupons and called for 1 week and never got an answer and when I did get her on the phone she was never available. She was in Mecxico said to call back then I did and she wasn't available again. I told her my concern and asked how we were supposed to be able to use the coupon if she was never available... she said go ahead and call groupon and ask for your money back. I did exactly that and will never use or refer this place of business to anyone.

0
★☆☆☆☆

I bought two groupon coupons and called for 1 week and never got an answer and when I did get her on the phone she was never available. She was in Mecxico said to call back then I did and she wasn't available again. I told her my concern and asked how we were supposed to be able to use the coupon if she was never available... she said go ahead and call groupon and ask for your money back. I did exactly that and will never use or refer this place of business to anyone.

.

I encountered this business via a coupon deal and had a very hard time redeeming it. She did not answer her phone and I had to schedule 3 weeks in advance to get a time that worked for me. When I got there, she was arrogant and unprofessional. She constantly checked her phone during my service and was critical of other salons. I got the shellac french manicure, which was chipping and showing crescents under the tips by the second week. I would not recomment her.

0
★☆☆☆☆

I encountered this business via a coupon deal and had a very hard time redeeming it. She did not answer her phone and I had to schedule 3 weeks in advance to get a time that worked for me. When I got there, she was arrogant and unprofessional. She constantly checked her phone during my service and was critical of other salons. I got the shellac french manicure, which was chipping and showing crescents under the tips by the second week. I would not recomment her.

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Lots of people mention that Aly's manicures last 2 weeks; well, mine last three (3) weeks and still look like they were just done. If my nails didn't grow, I could probably go longer. Aly's little shop is cozy and comfortable and she is one of the friendliest people I know. My daughter and I are both thrilled to get such great manicures from such a nice lady. I'll be with Aly as long as she'll have me!

2
★★★★★

Lots of people mention that Aly's manicures last 2 weeks; well, mine last three (3) weeks and still look like they were just done. If my nails didn't grow, I could probably go longer. Aly's little shop is cozy and comfortable and she is one of the friendliest people I know. My daughter and I are both thrilled to get such great manicures from such a nice lady. I'll be with Aly as long as she'll have me!

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I love Aly!! She takes pride in making my nails perfect. Even when life is hectic and it has been 4-6 weeks, I still have all nails. I have been going to her for 12 years. I would follow her anywhere....... She always finds some way to fit me in, even meeting me at 7:00 in the am when I am having an emergency. Try her out, you won't be disappointed.

2
★★★★★

I love Aly!! She takes pride in making my nails perfect. Even when life is hectic and it has been 4-6 weeks, I still have all nails. I have been going to her for 12 years. I would follow her anywhere....... She always finds some way to fit me in, even meeting me at 7:00 in the am when I am having an emergency. Try her out, you won't be disappointed.

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As a busy mom of 4, I don't have time to get my nails done as often as I would like. However, a pedicure that lasts 6 WEEKS!!!, I'm there! The shellac polish Aly uses didn't chip once after my first time going (I was hooked). I was sent there by a friend who wanted to spoil me on my birthday, and I definately was not dissappointed. I am definatley going back and you should too!

2
★★★★★

As a busy mom of 4, I don't have time to get my nails done as often as I would like. However, a pedicure that lasts 6 WEEKS!!!, I'm there! The shellac polish Aly uses didn't chip once after my first time going (I was hooked). I was sent there by a friend who wanted to spoil me on my birthday, and I definately was not dissappointed. I am definatley going back and you should too!

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The first thing I love about this place is when you walk in the smell is awesome. You don't smell the chemicals/polish/etc. I also enjoy the one to one ratio vs the row of people getting their nails done. My nails look great. I always get compliments on my hands and toes. We appreciate you Aly! Keep up the great work. Please don't get like the others. Stay doing what your doing. Start strong finish stronger.\r
Deborah

2
★★★★★

The first thing I love about this place is when you walk in the smell is awesome. You don't smell the chemicals/polish/etc. I also enjoy the one to one ratio vs the row of people getting their nails done. My nails look great. I always get compliments on my hands and toes. We appreciate you Aly! Keep up the great work. Please don't get like the others. Stay doing what your doing. Start strong finish stronger.\r
Deborah

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You will never be disappointed in any of Aly's services. Everyone always asks me....where do you get your nails done? I have been going to her for years.

2
★★★★★

You will never be disappointed in any of Aly's services. Everyone always asks me....where do you get your nails done? I have been going to her for years.

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Out of everyone out there I think I know aly the best since we happen to keep in touch, and everytime I go out there to do my nails(not including my bffffe job -_-), I would say Aly's is the best there is! :-) From plain nails,to Professional nails like Shellac, Minx, you name it! I also love the service! And yes I do mean to brag because I know the one and only person that can fix my nails the right way is her! And if you don't believe me, come see for yourself! Thank You so much again Aly, just like your nails you really are amazing! ;-) Sincerely...Rebecca_M-J

2
★★★★★

Out of everyone out there I think I know aly the best since we happen to keep in touch, and everytime I go out there to do my nails(not including my bffffe job -_-), I would say Aly's is the best there is! :-) From plain nails,to Professional nails like Shellac, Minx, you name it! I also love the service! And yes I do mean to brag because I know the one and only person that can fix my nails the right way is her! And if you don't believe me, come see for yourself! Thank You so much again Aly, just like your nails you really are amazing! ;-) Sincerely...Rebecca_M-J

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Aly's work is fantastic. I would recomend Aly to anyone looking for an exellent mani & pedi. Her Shellac product is fantastic. Aly is a great professional. A GREAT FRIEND. Thank you Aly you are the best. DE TODO CORAZON. AZUCAR!!!

2
★★★★★

Aly's work is fantastic. I would recomend Aly to anyone looking for an exellent mani & pedi. Her Shellac product is fantastic. Aly is a great professional. A GREAT FRIEND. Thank you Aly you are the best. DE TODO CORAZON. AZUCAR!!!

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I have had my nails done for many years, and they barely lasted two weeks. Since Aly started doing my nails in the summer of 2009 I am able to go three weeks and sometimes even longer between visits. Before I came to Aly my nails would break really easily, and that never happens when she does them. I would recommend Aly to anyone looking for an excellent manicurist. PLUS, she is a genuinely nice and caring person.

2
★★★★★

I have had my nails done for many years, and they barely lasted two weeks. Since Aly started doing my nails in the summer of 2009 I am able to go three weeks and sometimes even longer between visits. Before I came to Aly my nails would break really easily, and that never happens when she does them. I would recommend Aly to anyone looking for an excellent manicurist. PLUS, she is a genuinely nice and caring person.

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I've been getting my nails done for about 15 years, and I had a great manicurist for about the first 7 years, and I followed her around town to wherever she worked. Then, sadly, she moved to California. I spent the next 6 or 7 years hunting for a good manicurist who wouldn't hurt me (several had made me bleed!), paid attention to what I wanted/needed, and with whom I could feel comfortable. Aly is the answer to a pampering prayer. I usually only get my nails done, and she does a fabulous job, and they last for weeks! I've also gotten pedicures from other people a few times in the past but never felt completely comfortable about having it done. I've gotten pedicures from Aly about 3 or 4 times in the last year-and-a-half, and every time, she makes me feel relaxed, comfortable, calm, and pampered. She is thorough and professional, and my nails look great every time--but she can also be a friend! As I did once before, I would follow her anywhere she goes--even California!! ;-) Thanks, Aly!

2
★★★★★

I've been getting my nails done for about 15 years, and I had a great manicurist for about the first 7 years, and I followed her around town to wherever she worked. Then, sadly, she moved to California. I spent the next 6 or 7 years hunting for a good manicurist who wouldn't hurt me (several had made me bleed!), paid attention to what I wanted/needed, and with whom I could feel comfortable. Aly is the answer to a pampering prayer. I usually only get my nails done, and she does a fabulous job, and they last for weeks! I've also gotten pedicures from other people a few times in the past but never felt completely comfortable about having it done. I've gotten pedicures from Aly about 3 or 4 times in the last year-and-a-half, and every time, she makes me feel relaxed, comfortable, calm, and pampered. She is thorough and professional, and my nails look great every time--but she can also be a friend! As I did once before, I would follow her anywhere she goes--even California!! ;-) Thanks, Aly!

.

Diva Nails by Aly is the best manicure and pedicure I've ever had. I love the Shellac polish because it really does last for 2 weeks without chipping. I'm a steady every 2 weeks customer for almost a year.
Aly is so friendly yet very professional. She is constantly taking new classes to stay informed of the latest trends and services. Her studio is decorated so cute and makes u feel relaxed. An added bonus is she's a real Diva and only a Diva can give me a mani-pedi.

2
★★★★★

Diva Nails by Aly is the best manicure and pedicure I've ever had. I love the Shellac polish because it really does last for 2 weeks without chipping. I'm a steady every 2 weeks customer for almost a year.
Aly is so friendly yet very professional. She is constantly taking new classes to stay informed of the latest trends and services. Her studio is decorated so cute and makes u feel relaxed. An added bonus is she's a real Diva and only a Diva can give me a mani-pedi.

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The only tthing I love more than my manicurist Aly, is the Shellac polish she uses. I have never had a manicure last two weeks, it is amazing. And if you want someone who is a perfectionist and will give you an honest opinion on what to do with the color mixing, she is your Woman! Thanks Aly!

2
★★★★★

The only tthing I love more than my manicurist Aly, is the Shellac polish she uses. I have never had a manicure last two weeks, it is amazing. And if you want someone who is a perfectionist and will give you an honest opinion on what to do with the color mixing, she is your Woman! Thanks Aly!

 

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