Better Car People

★★★★☆
  • 204 E Franklin Street

    Monroe, NC 28110

    Map & Directions
  • 800-691-8820

About Better Car People

Categories
  • Auto Dealers
  • Marketing Consultants
  • Promotional Advertising
3.5 2
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I've known the folks who run BetterCarPeople and Overnight BDC for several years. They have a long and rich history in automotive and are people with stellar integrity.
They understand automotive retail and what the customer is looking for. When they started the company last year, their objective was to improve the interaction between the dealer and the customer by helping the dealer provide the info the customer is looking for in a timely manner.
Integrity, experience and knowledge -- these guys have it and that means they are good folks to do business with.

5
★★★★★

I've known the folks who run BetterCarPeople and Overnight BDC for several years. They have a long and rich history in automotive and are people with stellar integrity.
They understand automotive retail and what the customer is looking for. When they started the company last year, their objective was to improve the interaction between the dealer and the customer by helping the dealer provide the info the customer is looking for in a timely manner.
Integrity, experience and knowledge -- these guys have it and that means they are good folks to do business with.

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My wife and I were shopping online for a new vehicle over the holidays. We wanted to treat ourselves to a luxury vehicle with all the bells and whistles now that the kids are grown and gone. We contacted three dealerships by internet. One was a few miles from our summer house. We were leaning toward them until we received their response. It was just distasteful. The dealership had exactly what we wanted. We went in with the response printed. Ended up talking with the salesman whose name was on it. He said he didn't write it and told us it was a third party thing. I told him it nearly lost the sale. He apologized and our experience from there was great. He told us the name of the third party was overnight bdc. I found them online and saw they advertise as part of this company. Figured I'd post our experience. Maybe yours have been better?

2
★★☆☆☆

My wife and I were shopping online for a new vehicle over the holidays. We wanted to treat ourselves to a luxury vehicle with all the bells and whistles now that the kids are grown and gone. We contacted three dealerships by internet. One was a few miles from our summer house. We were leaning toward them until we received their response. It was just distasteful. The dealership had exactly what we wanted. We went in with the response printed. Ended up talking with the salesman whose name was on it. He said he didn't write it and told us it was a third party thing. I told him it nearly lost the sale. He apologized and our experience from there was great. He told us the name of the third party was overnight bdc. I found them online and saw they advertise as part of this company. Figured I'd post our experience. Maybe yours have been better?

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Business Response:

Thank you for your candid critique. We value your input. We are constantly working hard to improve Overnight BDC and the quality of the responses that we deliver on behalf of the dealerships that we work with. We would like your input to improve our service. Can you please forward the response that you received to me directly. I would like to apologies for the negative experience that you received and thank you for helping make us better. I would also like to contact the dealership to make sure this never happens again. Please feel free to email or give me a call. Thanks again, Chris Martinez Better Car People - Director of Operations Home of Overnight BDC 704-408-8250 Cell chris.martinez@bettercarpeople.com www.Overnightbdc.com www.bettercarpeople.com

More about Better Car People

Overnight BDC
Overnight BDC is your answer for quality responses to your customers at uncomfortable hours. We give you control over your response time and message.

We do not log into your Lead Management System
Can be used for busy or undermanned times during the day
Mobile alerts to your staff of every response
Used by some of the top volume dealers in the country
Responses are sent out by a real person

Reputation Management
Donā??t lose business to bad reviews. We bury bad reviews with good reviews for your business at less than quarter of the price of most other reputation management companies. Our focused process targets map and local review sites to sculpt a good face for your business online.

Social Media Management
Harness the power of Facebook, Twitter and blogging with our Social Media Management service. Using the shot-gun approach to search engine optimization, make your presence known on the web with posts to all of your social sites every other day like clockwork. On top of this, we strategically target your competition, popular products and cities where you want to gain business. Find out more about Social Media Management

 

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