Locksmith Carroll Gardens 718-280-1185

★★★☆☆
  • 2 Butler Street

    Brooklyn, NY 11201

    Map & Directions
  • 718-280-1185

About Locksmith Carroll Gardens 718-280-1185

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  • Locksmiths

Home & Garden

Home & Garden
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The company is completely unprofessional and unethical. After calling several companies, I asked Locksmith Carroll Gardens to come change my lock based on the price I was quoted over the phone. A locksmith from Smith & Sons Locksmith arrived at my apartment -- so I don't know if they changed their name, they use both names and phone numbers or if Locksmith Carroll Gardens passes jobs on to Smith & Sons. The locksmith gave me completely different information than what I had been told on the phone. I had been told it would cost me $35 to re-key the lock. He arrived and said that the $35 was just for him to come to my house; it was a service charge on top of the cost of re-keying or changing the lock. (As in -"you already owe me $35 just for coming here to tell you that it will cost you more than what we told you on the phone.") I told him that I wanted to pay the price I had been quoted over the phone. He called his manager -- I thought to resolve the issue. But he clearly didn't resolve it because after changing the lock he charged me a "discounted" service fee of $20 in addition to the $75 for the lock. I asked him to call his manager so I could speak with him myself. The manager, Sam (or Sammy) was incredibly rude on the phone. He didn't seem to care at all that there was a discrepancy between the quote I had been given and the higher charge. He said he would check to see who had given me the quote over the phone and then told me angrily that he had no record at all of me even calling his company. I said, "Of course I called, or you wouldn't have sent someone to my address to change my locks." He was practically telling at me on the phone; then he asked to talk to the locksmith -- at this point I thought he would take off the additional service charge, but actually it was his way of hanging up on me. I find this kind of business practice of quoting one price and then charging much more completely despicable.

1
★☆☆☆☆

The company is completely unprofessional and unethical. After calling several companies, I asked Locksmith Carroll Gardens to come change my lock based on the price I was quoted over the phone. A locksmith from Smith & Sons Locksmith arrived at my apartment -- so I don't know if they changed their name, they use both names and phone numbers or if Locksmith Carroll Gardens passes jobs on to Smith & Sons. The locksmith gave me completely different information than what I had been told on the phone. I had been told it would cost me $35 to re-key the lock. He arrived and said that the $35 was just for him to come to my house; it was a service charge on top of the cost of re-keying or changing the lock. (As in -"you already owe me $35 just for coming here to tell you that it will cost you more than what we told you on the phone.") I told him that I wanted to pay the price I had been quoted over the phone. He called his manager -- I thought to resolve the issue. But he clearly didn't resolve it because after changing the lock he charged me a "discounted" service fee of $20 in addition to the $75 for the lock. I asked him to call his manager so I could speak with him myself. The manager, Sam (or Sammy) was incredibly rude on the phone. He didn't seem to care at all that there was a discrepancy between the quote I had been given and the higher charge. He said he would check to see who had given me the quote over the phone and then told me angrily that he had no record at all of me even calling his company. I said, "Of course I called, or you wouldn't have sent someone to my address to change my locks." He was practically telling at me on the phone; then he asked to talk to the locksmith -- at this point I thought he would take off the additional service charge, but actually it was his way of hanging up on me. I find this kind of business practice of quoting one price and then charging much more completely despicable.

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I remember a friend telling me about this locksmith she told me they were fast and reliable. I soon called after and realized this was all true.

4
★★★★☆

I remember a friend telling me about this locksmith she told me they were fast and reliable. I soon called after and realized this was all true.

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