Hidden Hills Cabins

★★★★☆
  • H C 75 Box 59

    Broken Bow, OK 74728

    Map & Directions
  • 580-306-5200

About Hidden Hills Cabins

Categories
  • Vacation Rentals
  • Cabins

Hotels & Travel

Hotels & Travel
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4.0 6
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There were minor hiccups on my recent visit to celebrate my birthday at Cubby Bear cabin. The toile in the master on suite did not work the entire stay (which I was assured was fixed which never happened), no lights in the upstairs bedroom, TV in master bedroom did not work, stain on the comforter on the master bed, and propane tank on the gas grill was empty and there was a tank left on the deck which we had to change ourselves.

After speaking with Becky numerous times she apologized and agreed to give me a 10% discount. It was never about the money to me but the principle. I spent a lot of money and expected not to have these issues. However, we made the best of it and had a great time.

However, this wonderful experienced changed when I received an email on yesterday from Angie advising me they deducted the 10% I was promised because of a stained comforter which she said was brand new which was a lie. I inspect each and every bed when I'm away from home and there was a yellow mustard or highlighter stain on the comforter. It was taken off the bed and placed in the washer to be cleaned. She also indicated on the email that there was a stain towel and when I inquired about this still waiting on a response and then was accused of stealing a Swiffer. I did not even know there was a Swiffer the only thing we used to clean up the cabin before we left was a broom and a dust pan which we left in the kitchen. Angie accused me of being a liar and a thief. As I stated to her I do not trust her staff because after all this is the same staff that lied about coming to repair the toilet. I believe at the end of the day this is retaliation for my complaints and they simply did not want to give me the 10% discount back. I was never called before they charged my card and when I spoke to Angie she was not only disrespectful and rude she hung up the phone while I was speaking with her. Angie lacks zero customer service skills, She is a business that needs clients I would NEVER recommend Hidden Hills Cabins to anyone I know. I went out of my way in assuring that the cabin was left in the same condition as when we got there on Friday.

I'm rating my visit with one star wished I could have given zero star because I did not feel I was appreciated as a client in fact I felt the total opposite.

1
★☆☆☆☆

There were minor hiccups on my recent visit to celebrate my birthday at Cubby Bear cabin. The toile in the master on suite did not work the entire stay (which I was assured was fixed which never happened), no lights in the upstairs bedroom, TV in master bedroom did not work, stain on the comforter on the master bed, and propane tank on the gas grill was empty and there was a tank left on the deck which we had to change ourselves.

After speaking with Becky numerous times she apologized and agreed to give me a 10% discount. It was never about the money to me but the principle. I spent a lot of money and expected not to have these issues. However, we made the best of it and had a great time.

However, this wonderful experienced changed when I received an email on yesterday from Angie advising me they deducted the 10% I was promised because of a stained comforter which she said was brand new which was a lie. I inspect each and every bed when I'm away from home and there was a yellow mustard or highlighter stain on the comforter. It was taken off the bed and placed in the washer to be cleaned. She also indicated on the email that there was a stain towel and when I inquired about this still waiting on a response and then was accused of stealing a Swiffer. I did not even know there was a Swiffer the only thing we used to clean up the cabin before we left was a broom and a dust pan which we left in the kitchen. Angie accused me of being a liar and a thief. As I stated to her I do not trust her staff because after all this is the same staff that lied about coming to repair the toilet. I believe at the end of the day this is retaliation for my complaints and they simply did not want to give me the 10% discount back. I was never called before they charged my card and when I spoke to Angie she was not only disrespectful and rude she hung up the phone while I was speaking with her. Angie lacks zero customer service skills, She is a business that needs clients I would NEVER recommend Hidden Hills Cabins to anyone I know. I went out of my way in assuring that the cabin was left in the same condition as when we got there on Friday.

I'm rating my visit with one star wished I could have given zero star because I did not feel I was appreciated as a client in fact I felt the total opposite.

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Overall we enjoyed our stay, but for the price we paid per night there were some issues. First there are probably 20 light switches in the Dewy Bluff cabin and none are labeled, and some bulbs are out. It made it really frustrating when we got back to the cabin and it was dark outside. Second the shower fixture was broken which was extremely disappointing because we were excited to experience the large shower with dual-sided shower heads. Last, but definitely not least, there is a bug problem. I didn't spend any time outside yet I came home with 5 large bug bites all of which are under my clothing, so I know they are not mosquito bites. I don't know if these bugs are in the bed or furniture, but they are very uncomfortable. And bugs have been mentioned on another website as well as in the diary inside the cabin. I don't know if I'd use this particular business again when there are so many other cabin rentals in the area.

3
★★★☆☆

Overall we enjoyed our stay, but for the price we paid per night there were some issues. First there are probably 20 light switches in the Dewy Bluff cabin and none are labeled, and some bulbs are out. It made it really frustrating when we got back to the cabin and it was dark outside. Second the shower fixture was broken which was extremely disappointing because we were excited to experience the large shower with dual-sided shower heads. Last, but definitely not least, there is a bug problem. I didn't spend any time outside yet I came home with 5 large bug bites all of which are under my clothing, so I know they are not mosquito bites. I don't know if these bugs are in the bed or furniture, but they are very uncomfortable. And bugs have been mentioned on another website as well as in the diary inside the cabin. I don't know if I'd use this particular business again when there are so many other cabin rentals in the area.

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Stayed 3 days in the Summer Brook Cabin with husband. We loved the cabin and were impressed with how clean and well equipped it was. We were able to prepare all of our meals from breakfast to dinner. Only suggestion (not complaint) is better lighting in the bathroom; it was very difficult to put on make-up with the one fluorescent bulb over the sink. Will definitely go back!

5
★★★★★

Stayed 3 days in the Summer Brook Cabin with husband. We loved the cabin and were impressed with how clean and well equipped it was. We were able to prepare all of our meals from breakfast to dinner. Only suggestion (not complaint) is better lighting in the bathroom; it was very difficult to put on make-up with the one fluorescent bulb over the sink. Will definitely go back!

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A nice little getaway in the forest and lakes of Oklahoma. The remote location makes the price right and the log cabins were very nice.

5
★★★★★

A nice little getaway in the forest and lakes of Oklahoma. The remote location makes the price right and the log cabins were very nice.

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These are some great cabins. We stayed for the weekend and did some shooting. Very nice cabins with all amenities.

5
★★★★★

These are some great cabins. We stayed for the weekend and did some shooting. Very nice cabins with all amenities.

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A friend recommended this lake and cabins for a romantic getaway. The cabin we rented was large and cozy with a nice two person jacuzzi and amazing views of the surrounding forest. A great get away.

5
★★★★★

A friend recommended this lake and cabins for a romantic getaway. The cabin we rented was large and cozy with a nice two person jacuzzi and amazing views of the surrounding forest. A great get away.

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