Safelite AutoGlass - Spokane

★★★☆☆
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  • 224 S Post St

    Spokane, WA 99201-4423

    Map & Directions
  • 888-393-1493

About Safelite AutoGlass - Spokane

Details
Hours
M-F 8am-5pm, Sa 9am-2pm, Su Closed

Home & Garden

Home & Garden
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3.0 2
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The passenger side of my van was broken out. I made the appt to fix the window with Safelite and I asked if a rockchip could be repaired at the same time. They of course said YES?. When the man came to fix the window he said ?well I wish they would have told me you had a chip, I don?t have the repair kit to fix that? So I said just fix the window and I?ll worry about the rest later?.\r\n\r\nThe following Sunday the window fell off the track. At this time my husband told me that the service man had to glue the things holding the door on since one broke. Why did they not have the parts to put the door on when they knew they would have to take the door off I don?t know. I called Safelite customer service who told me that he would make an appt for Monday from 3:30 to 5pm. I again asked for the rock chip to be repaired since Safelite was coming back out. I called Monday to confirm the appt and called back once I had received an email stating the repairman would be there between 12-5. I confirmed from 3:30 to 5 and the rockchip repair.\r\n\r\nWell the service man showed up at 2pm, when I was not home, and ?repaired? the window. In doing so he BROKE the switch. AND THEY STILL DID NOT FIX THE ROCK CHIP. So I called again and was transferred to their ?Executive Customer Service? in Reno. They told me there was nothing they could do to get someone out to my house since it was now 3:30 and they had no one available. I again asked that since they were coming out to fix the rock chip. Safelite then said it had to go back through insurance. Oh my god. Whatever. So we are again having someone come today between 3:30 and 5pm? I hope?. And they are again going to fix the window that they have now broken twice?. And maybe fix the rock chip that should have been fixed two visits ago. I asked for a manager to call me and I?m still waiting. Surprise this company does not know the meaning of Customer Service.\r\n\r\nI wish I could give zero stars

0
★☆☆☆☆

The passenger side of my van was broken out. I made the appt to fix the window with Safelite and I asked if a rockchip could be repaired at the same time. They of course said YES?. When the man came to fix the window he said ?well I wish they would have told me you had a chip, I don?t have the repair kit to fix that? So I said just fix the window and I?ll worry about the rest later?.\r\n\r\nThe following Sunday the window fell off the track. At this time my husband told me that the service man had to glue the things holding the door on since one broke. Why did they not have the parts to put the door on when they knew they would have to take the door off I don?t know. I called Safelite customer service who told me that he would make an appt for Monday from 3:30 to 5pm. I again asked for the rock chip to be repaired since Safelite was coming back out. I called Monday to confirm the appt and called back once I had received an email stating the repairman would be there between 12-5. I confirmed from 3:30 to 5 and the rockchip repair.\r\n\r\nWell the service man showed up at 2pm, when I was not home, and ?repaired? the window. In doing so he BROKE the switch. AND THEY STILL DID NOT FIX THE ROCK CHIP. So I called again and was transferred to their ?Executive Customer Service? in Reno. They told me there was nothing they could do to get someone out to my house since it was now 3:30 and they had no one available. I again asked that since they were coming out to fix the rock chip. Safelite then said it had to go back through insurance. Oh my god. Whatever. So we are again having someone come today between 3:30 and 5pm? I hope?. And they are again going to fix the window that they have now broken twice?. And maybe fix the rock chip that should have been fixed two visits ago. I asked for a manager to call me and I?m still waiting. Surprise this company does not know the meaning of Customer Service.\r\n\r\nI wish I could give zero stars

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I took my jeep in to have a window panel replaced. Upon coming back, they told me that they had locked my keys inside the car itself. I had no copies of it. I also had a cracked in my windshield, so they told me they would replace the windshield for free! I came back the next day to a new windshield and simply paid for the window panel. This is what I like to see in a business- accountability and treating the customer exceptionally well!\r\n\r\nHIGHLY RECOMMENDED!

2
★★★★★

I took my jeep in to have a window panel replaced. Upon coming back, they told me that they had locked my keys inside the car itself. I had no copies of it. I also had a cracked in my windshield, so they told me they would replace the windshield for free! I came back the next day to a new windshield and simply paid for the window panel. This is what I like to see in a business- accountability and treating the customer exceptionally well!\r\n\r\nHIGHLY RECOMMENDED!

Pros: Prices about same as other locations, but very reliable, friendly

Message from Safelite AutoGlass - Spokane

Do you have glass damage? For windshield repair and replacement in the Spokane area, turn to Safelite AutoGlass . Those in central Spokane or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 224 S Post St, Safelite AutoGlass Spokane repairs chips and cracks fast. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Get the reliability of the Safelite Advantageā„¢ today.. Auto Glass Auto Glass Installation & Repair National Lifetime Warranty Vehicle Glass Repair & Replacement Windshield Chip Repair Windshield Crack Repairs Windshield Repair Windshield Wiper Replacement Free Estimates Insurance Paperwork & Processing Same-Day Service Car Glass Truck Glass Van Glass Windshields Door Glass Car Door Glass Car Glass Since 1947 (65+ years) Originated with a single store in Wichita,Kansas More than 4 million customers served annually More than 10,000 associates More than 5,000 MobileGlassShops

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