Pete & Macs Pet Resorts

★☆☆☆☆
  • 13034 W Rancho Santa Fe Blvd

    Avondale, AZ 85392

    Map & Directions
  • 623-536-2303

About Pete & Macs Pet Resorts

Hours
Sun 24 Hours, Mon-Fri 6:30am-7pm, Sat 8am-5pm

Pets & Animals

Pets & Animals
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Only gave 1 star because giving 0 was not an option.
We had a family gathering recently and since our cat needed thyroid medicine administered twice daily, we decided to board her for the first time since we've lived in the Phoenix area. We elected to use Pete & Macs in Avondale because they were a recommended provider through my husband's office.

Our experience with Pete & Mac's has been an ongoing nightmare. I can truly say I've never dealt with a business so thoroughly and unapologetically incompetent as P&M. It's so over the top that it would almost be like a bad restaurant or movie you love to hate - if it wasn't for the fact that my cat's health was at stake and, in this case, permanently damaged.
So where to start.
There are some more minor issues that bothered me, such as not being able to spell out names correctly after we filled out multiple forms or charging us for a photo disc but then not providing one because they didn't have enough material to make one during nine days of boarding. That was strange to us, and after several phone calls and several weeks, that money was finally refunded.
However, the biggest issue was that when we returned from our trip, our cat was permanently blind.

We had called numerous times while away and were assured that the cat was doing fine. It was obvious from her behavior upon pick-up and her abnormally large pupils that something was amiss. Her behavior was distraught and she didn't seem to recognize us. We rushed her to the vet to find that she had retinal detachment and would never see again. Had we heard about this at the time it occurred, some form of medical intervention might have been possible. We'll never know.

We immediately sought the records but they gave many reasons to not turn them over including claiming that our cat had never been there and they had no record of her or of us - despite the receipts, account numbers and charges that all left a paper trail My vet called and couldn't obtain records either. Two weeks later, we finally received records with minimal information.

The resistance to communicating with us leads us to wonder if they have something to hide; at first our suspicion was that a tranquilizer had been administered without permission, but when the stupor never wore off, that seemed less likely. In retrospect, incompetence in care and inattention to the cats well-being most likely were all that transpired. Still, a nagging thought lingers that, as the vet suggested, retinal blindness often results from facial injuries (being struck, falling, etc.).

The worst part about all of this is that we will never know what happened or what could have been done - again, because of the horrible communication during and after the whole experience.
We're still stunned that they wouldn't notice such a big change physical and behavioral in an animal in their care - and that they wouldn't act to care for her or even inform us of what was happening. How little attention could they have been paying to not at least notice she was distressed?

Our previously spunky, independent cat is now hesitant, needy and trying to learn her way around the apartment by sound and scent. At times she is inconsolable.

We just wanted to share the word about our experience and I would ask anyone who cares about their pet to think very, very seriously before bringing their animal anywhere near this place for the sake of their pets and for the mental and emotional health of the owners.

1
★☆☆☆☆

Only gave 1 star because giving 0 was not an option.
We had a family gathering recently and since our cat needed thyroid medicine administered twice daily, we decided to board her for the first time since we've lived in the Phoenix area. We elected to use Pete & Macs in Avondale because they were a recommended provider through my husband's office.

Our experience with Pete & Mac's has been an ongoing nightmare. I can truly say I've never dealt with a business so thoroughly and unapologetically incompetent as P&M. It's so over the top that it would almost be like a bad restaurant or movie you love to hate - if it wasn't for the fact that my cat's health was at stake and, in this case, permanently damaged.
So where to start.
There are some more minor issues that bothered me, such as not being able to spell out names correctly after we filled out multiple forms or charging us for a photo disc but then not providing one because they didn't have enough material to make one during nine days of boarding. That was strange to us, and after several phone calls and several weeks, that money was finally refunded.
However, the biggest issue was that when we returned from our trip, our cat was permanently blind.

We had called numerous times while away and were assured that the cat was doing fine. It was obvious from her behavior upon pick-up and her abnormally large pupils that something was amiss. Her behavior was distraught and she didn't seem to recognize us. We rushed her to the vet to find that she had retinal detachment and would never see again. Had we heard about this at the time it occurred, some form of medical intervention might have been possible. We'll never know.

We immediately sought the records but they gave many reasons to not turn them over including claiming that our cat had never been there and they had no record of her or of us - despite the receipts, account numbers and charges that all left a paper trail My vet called and couldn't obtain records either. Two weeks later, we finally received records with minimal information.

The resistance to communicating with us leads us to wonder if they have something to hide; at first our suspicion was that a tranquilizer had been administered without permission, but when the stupor never wore off, that seemed less likely. In retrospect, incompetence in care and inattention to the cats well-being most likely were all that transpired. Still, a nagging thought lingers that, as the vet suggested, retinal blindness often results from facial injuries (being struck, falling, etc.).

The worst part about all of this is that we will never know what happened or what could have been done - again, because of the horrible communication during and after the whole experience.
We're still stunned that they wouldn't notice such a big change physical and behavioral in an animal in their care - and that they wouldn't act to care for her or even inform us of what was happening. How little attention could they have been paying to not at least notice she was distressed?

Our previously spunky, independent cat is now hesitant, needy and trying to learn her way around the apartment by sound and scent. At times she is inconsolable.

We just wanted to share the word about our experience and I would ask anyone who cares about their pet to think very, very seriously before bringing their animal anywhere near this place for the sake of their pets and for the mental and emotional health of the owners.

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