Leung, Susan, Dds - California Smile Net

★★★★★
  • 1506 Huntington Dr

    South Pasadena, CA 91030

    Map & Directions
  • 626-799-2888

About Leung, Susan, Dds - California Smile Net

Hours
Mon-Fri 9am-6pm

Education

Education
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5 30
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Dr. M was great and her staff were all very caring. I usually hate the dentist but they went out of their way to make me happy. I would highly recommend their office.

5
★★★★★

Dr. M was great and her staff were all very caring. I usually hate the dentist but they went out of their way to make me happy. I would highly recommend their office.

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Dr. M was great and her staff were all very caring. I usually hate the dentist but they went out of their way to make me happy. I would highly recommend their office.

3
★★★★★

Dr. M was great and her staff were all very caring. I usually hate the dentist but they went out of their way to make me happy. I would highly recommend their office.

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Was billed for work they said was supposed to be "insurance" 2 years after I left them for their billing incompetence originally. Don't use unless you like paying out lot's of cash, or going to collection.

3
★★★★★

Was billed for work they said was supposed to be "insurance" 2 years after I left them for their billing incompetence originally. Don't use unless you like paying out lot's of cash, or going to collection.

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2 years after having billing problems, left and received over a $200 bill because according to their billing person, was"BILLED WRONG" to insurance. Unfortunately destroyed bill with clerk's written note "Not client's responsability"

3
★★★★★

2 years after having billing problems, left and received over a $200 bill because according to their billing person, was"BILLED WRONG" to insurance. Unfortunately destroyed bill with clerk's written note "Not client's responsability"

.

California smile serves up quality dentistry,. I'm happy to have found her, since she was able to recommend a successful, much less invasive procedure of buffing away a chip in my tooth

3
★★★★★

California smile serves up quality dentistry,. I'm happy to have found her, since she was able to recommend a successful, much less invasive procedure of buffing away a chip in my tooth

.

After being ushered to the back by the dentist assistant, she was gently while chatting politely all the while. And left me with a pleasant feeling, that even now brightens my smile.

5
★★★★★

After being ushered to the back by the dentist assistant, she was gently while chatting politely all the while. And left me with a pleasant feeling, that even now brightens my smile.

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I have always had the absolute best experiences with the office and the entire staff. The receptionist/s are fantastic and Dr. is extremely accommodating. Given the number of people who visit and work in the space, the office is very calm and comfortable, a favorable thing when visiting the dentist. I can??t say enough good things about the office.

5
★★★★★

I have always had the absolute best experiences with the office and the entire staff. The receptionist/s are fantastic and Dr. is extremely accommodating. Given the number of people who visit and work in the space, the office is very calm and comfortable, a favorable thing when visiting the dentist. I can??t say enough good things about the office.

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I actually look forward to going to the dental office. !!!???\r
Everyone is amazingly friendly and very good at making you feel comfortable. It barely even seems like a dentist's office. \r

3
★★★★★

I actually look forward to going to the dental office. !!!???\r
Everyone is amazingly friendly and very good at making you feel comfortable. It barely even seems like a dentist's office. \r

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The doctors are so gentle and efficient - the first time I went there I set in to get the crap scraped out of my mouth and bleed, but it barely felt like she did anything and she was like - "all done."
highly highly recommended.

5
★★★★★

The doctors are so gentle and efficient - the first time I went there I set in to get the crap scraped out of my mouth and bleed, but it barely felt like she did anything and she was like - "all done."
highly highly recommended.

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Then, when I got sick and couldn't make my appointment, Dr.K took the time to call me and make sure I everything was okay with my teeth and to see if there was something she could suggest for me in the meantime. Amazing!

5
★★★★★

Then, when I got sick and couldn't make my appointment, Dr.K took the time to call me and make sure I everything was okay with my teeth and to see if there was something she could suggest for me in the meantime. Amazing!

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.

The doctors are so gentle and efficient - the first time I went there I set in to get the crap scraped out of my mouth and bleed, but it barely felt like she did anything and she was like - "all done." \r
highly highly recommended.\r

3
★★★★★

The doctors are so gentle and efficient - the first time I went there I set in to get the crap scraped out of my mouth and bleed, but it barely felt like she did anything and she was like - "all done." \r
highly highly recommended.\r

.

I love the place even though Dr. al wants me to have gum surgery. :-O Everyone is very nice and helpful and will put you at ease as soon as you walk in. She helped me with a new filling you can't see which looks awesome. Some sort of

3
★★★★★

I love the place even though Dr. al wants me to have gum surgery. :-O Everyone is very nice and helpful and will put you at ease as soon as you walk in. She helped me with a new filling you can't see which looks awesome. Some sort of

.

Then, when I got sick and couldn't make my appointment, Dr.K took the time to call me and make sure I everything was okay with my teeth and to see if there was something she could suggest for me in the meantime. Amazing!

3
★★★★★

Then, when I got sick and couldn't make my appointment, Dr.K took the time to call me and make sure I everything was okay with my teeth and to see if there was something she could suggest for me in the meantime. Amazing!

.

hadn't seen a dentist in 7-8 years. I didn't have insurance for a long time, and was just plain scared after years of not going. I just started performing recently, so, I wanted to get a cleaning and improve my confidence in my smile. Everyone was very friendly, and Lety and Jenny did a great job of making me feel comfortable. Luckily, I didn't have any cavities. Dr. Eric was great as well. I would highly recommend California Smile

5
★★★★★

hadn't seen a dentist in 7-8 years. I didn't have insurance for a long time, and was just plain scared after years of not going. I just started performing recently, so, I wanted to get a cleaning and improve my confidence in my smile. Everyone was very friendly, and Lety and Jenny did a great job of making me feel comfortable. Luckily, I didn't have any cavities. Dr. Eric was great as well. I would highly recommend California Smile

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.

hadn't seen a dentist in 7-8 years. I didn't have insurance for a long time, and was just plain scared after years of not going. I just started performing recently, so, I wanted to get a cleaning and improve my confidence in my smile.

3
★★★★★

hadn't seen a dentist in 7-8 years. I didn't have insurance for a long time, and was just plain scared after years of not going. I just started performing recently, so, I wanted to get a cleaning and improve my confidence in my smile.

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I just moved here from out of state and heard about California Smile from a coworker. I have never been so impressed with a dental office. They went above and beyond in every way. I look forward my dental appointments now. I would definatley recommend you check them out.

5
★★★★★

I just moved here from out of state and heard about California Smile from a coworker. I have never been so impressed with a dental office. They went above and beyond in every way. I look forward my dental appointments now. I would definatley recommend you check them out.

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I came in for my new patient exam last month and ther was the most professional staff I have ever met.

3
★★★★★

I came in for my new patient exam last month and ther was the most professional staff I have ever met.

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Dr. K took her time to answer all my questions and perform the exam, cleaning was very thorough and the staff were very nice. I have already referred Dr. K to two individuals. 5 stars all around.

3
★★★★★

Dr. K took her time to answer all my questions and perform the exam, cleaning was very thorough and the staff were very nice. I have already referred Dr. K to two individuals. 5 stars all around.

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Finally pain free-thanks to Dr. K & her excellent staff--they will take great care of you and your mouth.

3
★★★★★

Finally pain free-thanks to Dr. K & her excellent staff--they will take great care of you and your mouth.

.

Excellent Dentist

Going to the Dentist is definitely not my favorite thing to do. When I made my appointment at California SmileI was expecting a typical dental office, hearing dreadful drilling noises, waiting a long time for the doctor or dental assistant to come out?etc. but my experience with Dr. K could not have been more pleasant!

5
★★★★★

Excellent Dentist

Going to the Dentist is definitely not my favorite thing to do. When I made my appointment at California SmileI was expecting a typical dental office, hearing dreadful drilling noises, waiting a long time for the doctor or dental assistant to come out?etc. but my experience with Dr. K could not have been more pleasant!

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Excellent Dentist\r
Going to the Dentist is definitely not my favorite thing to do. When I made my appointment at California SmileI was expecting a typical dental office, hearing dreadful drilling noises, waiting a long time for the doctor

3
★★★★★

Excellent Dentist\r
Going to the Dentist is definitely not my favorite thing to do. When I made my appointment at California SmileI was expecting a typical dental office, hearing dreadful drilling noises, waiting a long time for the doctor

.

Wow, now I'm just blown away by the customer service here. Last week I called to see if they could fit me in for a random dental issue. Originally I was offered an appointment the next day, but since I couldn't make it, I was able to get one the day after.

5
★★★★★

Wow, now I'm just blown away by the customer service here. Last week I called to see if they could fit me in for a random dental issue. Originally I was offered an appointment the next day, but since I couldn't make it, I was able to get one the day after.

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\r
Was awesome with the x-rays and got them done as quick as possible. Dr. K was humorous and quick. She answered questions about my concerns and let me know little things I should monitor. She didn't try t sell me anything and

3
★★★★★

\r
Was awesome with the x-rays and got them done as quick as possible. Dr. K was humorous and quick. She answered questions about my concerns and let me know little things I should monitor. She didn't try t sell me anything and

.

I had been going to this office for years. I had my first 2 root canals here and a few years later I had to get them retreated because they did not do the root canal completely. They left some tissue left in the tooth and years later it

3
★★★★★

I had been going to this office for years. I had my first 2 root canals here and a few years later I had to get them retreated because they did not do the root canal completely. They left some tissue left in the tooth and years later it

.

Not only the worst dentist office I've ever been to, but the worst one I can even imagine. First, supposedly the office is run by Susan Leung DDS, and her diplomas and certificates are on the wall, but the staff told me that she is retired and doesn't practice there anymore. That seems wrong, deceptive and/or illegal alone. Second, I've had several 9 am appointments, but the staff routinely doesn't show up and unlock the door until 9:15 or so. Third, the appointments take hours. They aren??t ready for you on time, then they leave you sitting in the chair waiting, and then whatever procedure is being done is done in little steps with long breaks between each step. One appointment took three hours, and it was never possible to get out of there in less than two hours. Fourth, the office staff is completely incompetent. I??ve had ten minute long arguments with the receptionist about whether I had made an upcoming appointment while she??s blinking at the screen saying it??s not in the system, only for her to finally find and confirm it. I requested a copy of my file and x-rays, for which they made me fill out a long form, only to be told three months later that no one had done a thing with the form and it was just sitting in a box. Staff will routinely wonder into the examination rooms and ask whether you are ready for some procedure which isn??t why you came. Fifth, they don??t document things properly. One appointment was for the express purpose of getting a referral to an oral surgeon for my kids. Having experienced so many problems with the place I told everyone from the receptionist, to the billing woman, to the dentist to his face before he examined my kids that the primary reason I was there was for a referral, only to have them not make a note of it in the charts. They required me to make another appointment so my kids could be reevaluated before they would make a referral. I went to that office four times for an oral surgeon referral and never got one. Sixth, they push unnecessary and expensive procedures. For one example: ??special? cleaning not covered by insurance. Another: The first doctor I saw there said I needed four fillings. I showed the x-rays taken by California Smile in my file to my previous dentist and he could only see the need for one filling. I switched to a different California Smile dentist and she concurred with my previous dentist that only one filling was necessary. Seventh, they perform procedures without a patient??s informed consent. I went for a filling, and when I left they presented me with a bill for a filling and lining. I said no one had ever said a word to me about a lining. They proceeded to argue with me that I had been informed of it. I demanded to see the treatment plan, and when they brought it to me I had never seen it before and it did not have my signature where it is supposed to be before treatment. I still have no idea what a lining is. Finally, today, I show up for an appointment with my kids, for a repeat evaluation by them to get a referral to an oral surgeon and cleanings, ten minutes before 9 am, they arrive at 9:10, and they inform me that they canceled my appointment and dropped me as a patient by informing my insurance company. No one called me. I suppose that's because I have the nerve to ask why they were performing procedures on me for which I didn't consent. All I can say is they??ve done me a favor. These negative reviews are all completely deserved. This place is a disaster that should be avoided at all cost.

1
★☆☆☆☆

Not only the worst dentist office I've ever been to, but the worst one I can even imagine. First, supposedly the office is run by Susan Leung DDS, and her diplomas and certificates are on the wall, but the staff told me that she is retired and doesn't practice there anymore. That seems wrong, deceptive and/or illegal alone. Second, I've had several 9 am appointments, but the staff routinely doesn't show up and unlock the door until 9:15 or so. Third, the appointments take hours. They aren??t ready for you on time, then they leave you sitting in the chair waiting, and then whatever procedure is being done is done in little steps with long breaks between each step. One appointment took three hours, and it was never possible to get out of there in less than two hours. Fourth, the office staff is completely incompetent. I??ve had ten minute long arguments with the receptionist about whether I had made an upcoming appointment while she??s blinking at the screen saying it??s not in the system, only for her to finally find and confirm it. I requested a copy of my file and x-rays, for which they made me fill out a long form, only to be told three months later that no one had done a thing with the form and it was just sitting in a box. Staff will routinely wonder into the examination rooms and ask whether you are ready for some procedure which isn??t why you came. Fifth, they don??t document things properly. One appointment was for the express purpose of getting a referral to an oral surgeon for my kids. Having experienced so many problems with the place I told everyone from the receptionist, to the billing woman, to the dentist to his face before he examined my kids that the primary reason I was there was for a referral, only to have them not make a note of it in the charts. They required me to make another appointment so my kids could be reevaluated before they would make a referral. I went to that office four times for an oral surgeon referral and never got one. Sixth, they push unnecessary and expensive procedures. For one example: ??special? cleaning not covered by insurance. Another: The first doctor I saw there said I needed four fillings. I showed the x-rays taken by California Smile in my file to my previous dentist and he could only see the need for one filling. I switched to a different California Smile dentist and she concurred with my previous dentist that only one filling was necessary. Seventh, they perform procedures without a patient??s informed consent. I went for a filling, and when I left they presented me with a bill for a filling and lining. I said no one had ever said a word to me about a lining. They proceeded to argue with me that I had been informed of it. I demanded to see the treatment plan, and when they brought it to me I had never seen it before and it did not have my signature where it is supposed to be before treatment. I still have no idea what a lining is. Finally, today, I show up for an appointment with my kids, for a repeat evaluation by them to get a referral to an oral surgeon and cleanings, ten minutes before 9 am, they arrive at 9:10, and they inform me that they canceled my appointment and dropped me as a patient by informing my insurance company. No one called me. I suppose that's because I have the nerve to ask why they were performing procedures on me for which I didn't consent. All I can say is they??ve done me a favor. These negative reviews are all completely deserved. This place is a disaster that should be avoided at all cost.

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.

Not only the worst dentist office I've ever been to, but the worst one I can even imagine. First, supposedly the office is run by Susan Leung DDS, and her diplomas and certificates are on the wall, but the staff told me that she is retired

3
★★★★★

Not only the worst dentist office I've ever been to, but the worst one I can even imagine. First, supposedly the office is run by Susan Leung DDS, and her diplomas and certificates are on the wall, but the staff told me that she is retired

.

\r
The woman scheduling appointments was super nice about calling my insurance company in advance to find out what my copayment would be/how it would be covered\r
- this is but one example

3
★★★★★

\r
The woman scheduling appointments was super nice about calling my insurance company in advance to find out what my copayment would be/how it would be covered\r
- this is but one example

Pros: DOCTORS AND STAFF ARE THE BEST

Cons: I don't see any yet

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BEST EXPERIENCE\r
\r
I am very particular about who I choose to take care of my own personal medical needs. Her gentle touch and gorgeous office only scratch the surface of why you should go see ther dentist. \r

3
★★★★★

BEST EXPERIENCE\r
\r
I am very particular about who I choose to take care of my own personal medical needs. Her gentle touch and gorgeous office only scratch the surface of why you should go see ther dentist. \r

Pros: GENTL

Cons: a little far for me

.

I have been going there for years and I trust them 100%

3
★★★★★

I have been going there for years and I trust them 100%

Pros: BEST VALUE

Cons: A BIT TOO FAR FOR ME

.

Upsell Upsell Upsell. They even upsell their XRays.

Where's the patient care? What's with the overbilling?

This place should be shut down.

See all the REAL reviews on Yelp.

3
★★★★★

Upsell Upsell Upsell. They even upsell their XRays.

Where's the patient care? What's with the overbilling?

This place should be shut down.

See all the REAL reviews on Yelp.

Pros: You call these guys dentists?

Cons: It's all about the money.

 

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