Santa Clarita Athletic Club

★☆☆☆☆
  • 24640 Wiley Canyon Rd

    Santa Clarita, CA 91321

    Map & Directions
  • 661-255-3365

About Santa Clarita Athletic Club

Hours
Monday - Friday 5:00am - Midnight Saturday - Sunday 7:00am - 8:00pm

Sports & Recreation

Sports & Recreation
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1.0 1
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This gym will not let you close your account. They will tell you that they are closing it and then will not. More than two months ago I had a conversation with the manager, Jeff, at the gym about my bank account being hacked and needing the close my accounts. He was polite and agreed to close them immediately. Two weeks later I began getting calls and letters from a third party looking to collect dues. I went back to the manager and he pleaded ignorance to the issue and promised to pursue the issue. He said he'd follow up with me in two days with confirmation the accounts were closed and the issue resolved. Instead he did not follow up with me and I needed to follow up with him. When I did he insisted he'd follow up with the issue again and get back to me. This back and fourth has been happening for weeks. He has given me one photo confirmation of one of the three closed accounts and is now trying to pass me to a different person who he promises will assist me. It is clearly not going to be what it takes to close the account. At this point, I have no ability to get the accounts closed. I have gone to the third party and they say there is nothing they can do. The general manager is even worse to deal with and in the meantime I am being charged hundreds of dollars in fees I cannot stop. I cannot allow this to effect my credit.

1
★☆☆☆☆

This gym will not let you close your account. They will tell you that they are closing it and then will not. More than two months ago I had a conversation with the manager, Jeff, at the gym about my bank account being hacked and needing the close my accounts. He was polite and agreed to close them immediately. Two weeks later I began getting calls and letters from a third party looking to collect dues. I went back to the manager and he pleaded ignorance to the issue and promised to pursue the issue. He said he'd follow up with me in two days with confirmation the accounts were closed and the issue resolved. Instead he did not follow up with me and I needed to follow up with him. When I did he insisted he'd follow up with the issue again and get back to me. This back and fourth has been happening for weeks. He has given me one photo confirmation of one of the three closed accounts and is now trying to pass me to a different person who he promises will assist me. It is clearly not going to be what it takes to close the account. At this point, I have no ability to get the accounts closed. I have gone to the third party and they say there is nothing they can do. The general manager is even worse to deal with and in the meantime I am being charged hundreds of dollars in fees I cannot stop. I cannot allow this to effect my credit.

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