Five Star Auto & Truck Repair

★☆☆☆☆

About Five Star Auto & Truck Repair

Automotive

Automotive
More choices in Santa Ana:
Resultset_next

Rice Auto Parts

3117 W 5TH St Santa Ana, CA

Resultset_next

Green Towing

3843 South Bristol Street Santa Ana, CA

1.0 1
Hi! Sign in to let us know how Five Star Auto & Truck Repair was?
Write a Review
.

DO NOT GO HERE. I went to this mechanic shop to get my brakes replace for my truck. I left the truck at the shop so he can check out the brakes and call me later with an estimate. He called me later and told me all the brakes needed to be replaced since they where in bad shape. I got an estimate $1000 to replace the 4 disks, and 3 brake shoes, and 1 break seal. The total for the parts was $610 and $390 for the work. He said if they use used parts it will cost less. I told that it's ok, I wanted NEW PARTS and not to use the used parts I will pay the $1000.
A couple days later he called me back saying that I was done. I told him if he minds if I write a check to him since I don't have the whole amount with me in cash. He said he only wants cash. So I told him I only have $800 in cash if it was fine with him to give him that and then write a check for the remaining amount. He agreed to this. So I handed him the cash and he handed me the receipt. I told him how long the warranty was for and he said 90 days. I then told him why so short since these are new parts.
This is where things turn for the worst. He tells me he didn't use new parts. He got some of the parts REPAIRED, and some replaced with USED parts. He told me this after he had my cash safely in his pocket. I got mad with him an told him that I want a refund and he said he doesn't give refunds but if I take the truck to his shop AGAIN he will fix it. At this point I didn't have much choice but to take the truck back with me since I use it for work and needed for a big job tomorrow. As soon as I drove it I new he didn't replace squat. The thing was screeching like nobody business. I also notice the front right wheel was wet! The truck was leaking brake fluid!!!!
I took it to another mechanic near by and he told me the disk where not replaced. That they where well worn and used. He also told me that the guy who replace my brakes did a really bad job. The brakes weren't assembled back correctly and that their where lots of screws missing. What was most infuriating is that the guy who fix my brakes was the OWNER of the shop. It wasn't one of his workers who didn't do a good job it was the god dam owner of the place. HE didn't deliver on what was promise which was NEW PARTS and he didn't even fix the car brakes correctly with the old/used parts.

1
★☆☆☆☆

DO NOT GO HERE. I went to this mechanic shop to get my brakes replace for my truck. I left the truck at the shop so he can check out the brakes and call me later with an estimate. He called me later and told me all the brakes needed to be replaced since they where in bad shape. I got an estimate $1000 to replace the 4 disks, and 3 brake shoes, and 1 break seal. The total for the parts was $610 and $390 for the work. He said if they use used parts it will cost less. I told that it's ok, I wanted NEW PARTS and not to use the used parts I will pay the $1000.
A couple days later he called me back saying that I was done. I told him if he minds if I write a check to him since I don't have the whole amount with me in cash. He said he only wants cash. So I told him I only have $800 in cash if it was fine with him to give him that and then write a check for the remaining amount. He agreed to this. So I handed him the cash and he handed me the receipt. I told him how long the warranty was for and he said 90 days. I then told him why so short since these are new parts.
This is where things turn for the worst. He tells me he didn't use new parts. He got some of the parts REPAIRED, and some replaced with USED parts. He told me this after he had my cash safely in his pocket. I got mad with him an told him that I want a refund and he said he doesn't give refunds but if I take the truck to his shop AGAIN he will fix it. At this point I didn't have much choice but to take the truck back with me since I use it for work and needed for a big job tomorrow. As soon as I drove it I new he didn't replace squat. The thing was screeching like nobody business. I also notice the front right wheel was wet! The truck was leaking brake fluid!!!!
I took it to another mechanic near by and he told me the disk where not replaced. That they where well worn and used. He also told me that the guy who replace my brakes did a really bad job. The brakes weren't assembled back correctly and that their where lots of screws missing. What was most infuriating is that the guy who fix my brakes was the OWNER of the shop. It wasn't one of his workers who didn't do a good job it was the god dam owner of the place. HE didn't deliver on what was promise which was NEW PARTS and he didn't even fix the car brakes correctly with the old/used parts.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Five Star Auto & Truck Repair, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review